Sheraton Laval Hotel

I am extremely disappointed with my stay at this property. My fiancé and I paid for breakfast and specifically informed both the waiter and waitress that we do not eat pork due to our religious beliefs. They assured us there would be no pork on our plates, yet we were both served pork in our meals not once, but twice. This was completely unacceptable and deeply disrespectful. In addition, the cleanliness of our room was far below standard. Despite bringing this to the attention of the front desk, no effort was made to resolve the issue. The hot tub and pool area were also in very poor condition. On Saturday evening, there were over 13 people crowded in the hot tub, making it impossible for us to use it. When we returned early the next morning around 6:05 a.m., we noticed it had not been cleaned at all it was extremely dirty and unsanitary. Overall, this was a very disappointing experience. Something needs to be done to improve the cleanliness, staff training, and overall quality of service. I have attached photos for reference and will not be staying here again.

Facile d’accès .. Près de tout .. Restos boutiques Bel emplacement c’est sur par contre un peu bruyant car près de l’autoroute…

The set up of the room = the clleaniness - the staff -

Merci

Beau bar

This hotel is excellent 👍

Aimer : Services accueillants et serviables, commodités a proximités de tous. Indésirables : Bruyants venant du corridors.

j’aime beaucoup cet hôtel car il est situé juste à côté du centre commercial carrefour.

It was a short stay but really great

Enjoyed the facility and amenities it had…

Ok

Ventilation intense dans lamchambre

merci

I was there during a dance congres, the place was fantastic, friendly staff

Everything perfect

Endroit très sympa et très propre. La piscine et jacuzzi super. Le personnel très sympathique

Tout était très bien de l'hôtel. Chambre très propre. Personnel très accueillant. Options de restauration très bien aussi. À refaire.

Great modern property! The only thing is it’s not close to downtown.

Terrible Experience – Not Safe or Supportive I booked this hotel expecting a safe and relaxing weekend for me and my daughter. We drove from New York to Quebec, and from the start, the experience was disappointing. The border patrol was rude and unwelcoming, making sarcastic comments that set a negative tone for the trip. When we checked in on Friday, I parked my SUV in a spot within walking distance of the lobby, near the spa facility. The next morning, I discovered my car had been broken into and someone had attempted to steal it. When I reported this to the hotel staff, the manager told me that although the parking lot was on hotel property, they weren’t responsible for what happened. They also refused to offer a refund for the night I didn’t stay, directing me to call Expedia for that. The lack of assistance from the hotel was frustrating. I called 911 three times to file a report and receive a police report for my insurance claim. I was told someone would call me back, but I didn’t hear from the police until Monday afternoon—two days later! This entire experience was a nightmare, and I will never return to Canada or stay at any Sheraton hotel again. I cannot recommend this place to anyone looking for a safe or supportive stay.

WoW parfait pour un week-end de filles!!! Tout est là à proximité!