Vittoria Hotel and Suites

Excellent location, excellent staff. Special call out to william at front desk. Made us feel special. He was fully of energy.

The window was so dirty that I couldn’t get a good view. Other than that, everything was quite okay.

Great hotel, friendly staff, best location. Sandra at the front desk was amazing.

Excellent frontdesk service, perfect location and clean, well maintained guest room.

The hotel manager Mr. Williams helped with consolidating multiple different room reservations which allowed me to stay in the same room during my entire vacation. I was truly impressed with his professionalism which made a big difference during my stay. The room was clean, bed very comfortable, and I enjoyed the daily water bottles. The location was perfect for visiting the local landmarks and with easy access to restaurants. I highly recommend this hotel for business and/or vacation.

Excelente servicio, muy recomendable

very nice

cleanroom, friendly staff, great location

The Newly renovated Hotel. Was a pleasure to stay here. Everything was within walking distance to the Falls. We would definitely stay here again.

Room was great. Staff were very pleasant and helpful. And if the cleaning staff saw you leave she would ask if you needed anything for your room

Great location. Walking distance to all downtown attractions. Could see the falls from higher rooms.

We enjoyed our stay at hotel! I’m not wrong to say that this is the best hotel in Niagara Falls.

We had a nice time.

Amazing location and we loved our weekend here. Will definitely use this hotel again

Our stay at the Victoria Hotel in Niagara Falls was extremely disappointing and far below what should be expected for the price charged. The cleanliness of the room was unacceptable. The carpets were visibly dirty, dusty, and the entire room had a strong moldy smell. My daughter went to take a shower and the shower handle, along with the temperature control dial, completely fell off. We left the broken pieces on the side of the tub and notified the front desk immediately, yet nothing was done about it. To make matters worse, the TV channels were not working, and staff simply blamed it on the weather rather than offering any solution or accommodation. Throughout our stay, the staff showed little concern regarding any of the issues we experienced and were not accommodating whatsoever. We were in Niagara Falls for a dance competition, and we were not the only guests complaining. Many other families attending the same event also expressed concerns about the cleanliness and condition of their rooms. For the price charged, this hotel is extremely overpriced and poorly maintained. I have stayed in hotels at a fraction of the cost that were significantly cleaner, more professional, and far better maintained. Overall, this was a horrible experience and not at all what we expected. Given the condition of the room and the lack of response from management, I believe a refund is warranted.

E

Stayed here 2 years in a row for our annual niagara trip. Very close to the falls, Clifton, and a bunch of restaurants. Staff are polite, rooms are big, overall very nice. Would recommend and will definitely be coming back.

Clean room and spacious

everything was great and the staff was friendly

Very beautiful rooms