West Edmonton Mall Inn

Very close to the West Edmonton Mall. Easy acess

Me and my 2 kids stayed at the hotel. Our first night they took my credit card and charge it for the night and following day saw a missed call on my phone around 1am. Got downstairs the following morning to ask what was wrong and they told me that they dont have pre authourization. So I gave them my credit card again and now they put a hold on my credit card twice plus took out money from my debit. Monday while my kids and I are out and about and enjoying our waterworld experience but that turned jnto a nightmare as manager on duty called me and tells again that I dont have any pre authorization. I came back to the hotel after wards and was told that I am now locked out of my room. Reception would not even recognized the credit card information that I was showing them and was telling me that I had to inconveniently go to Fantasyland Hotel to talk to the manager on Duty. This cause a lot of emotional and mental stress my kids were tired and had to wait outside our hotel room door and cause me to be late to meeting with family. I drove to fantasyland hotel and talk to.manager on duty and intially they told me that they couldn't find the reservation and charges. Showed them the hold on my credit cards. Finally they came out and apologize and gave us some complimentary pass. But overall I would not return nor book with this hotel again. I have not experienced this before in any hotel that I’ve been in and was charge multiple times and treated like a person that didn’t pay.

Booked for 5 people and was forced to pay to add a cot, got doubles, booked queens. Was called by front desk to ask if our kids were making noise, we were not.

old and clapped out, installing new book in system at hotel which made check in very long wait...

Simple but good place)))Nice stuff)))

Great place, very clean. Just a walk across the street to the WEM. Gym is in the WEM, elevator had times of not working the best and the breakfast was good. No muffins but great options.

The property is in need of a facelift.

The bedding smelt of urine, I originally asked for a cot Friday night, didn’t receive. Had to ask 3 more times Saturday, finally had to send my child to ask as she was needing one for bed. Bathtub was splattered with either coffee or blood. Room telephone didn’t work.

Nothing

Our room was very clean, however on the third floor, we were placed right across from the dining hall and right beside the ice machine and microwave. To say we didn’t sleep was an understatement. We had to listen to the microwave and ice maker at all hours of the night, people running through the hallways yelling, and overall was a very rough night.

Great

Nice and close to the mall and good breakfast!

Check in was wayyy too long. There was only one attendant at the front desk. The room itself was good. Comfortable beds. Check out you are also waiting in line, again, only one attendant at the front desk. Would be nice if there was a key drop off for checking out.

It was very noice room, room temperature varies, bed not comfortable and pillows were poor One key didn’t work didn’t bother to look into it. Desk reception didn’t know the area around the hotel. All in all disappointing While booking wanted pool, hot tube and breakfast. One out of three sad. Breakfast was good to bad about pool and hot tube

Our bed was covered in hair, and a towel in our bathroom had a big dirt stain across it. I asked the staff if they could change it out. They said they would send someone to clean it up. Only, they didn’t. They just remade the bed, leaving all of the hair, on the last day I noticed that the dirty towel was gone. Breakfast there consisted of an uncovered large bowl of cold hard boiled eggs and pancakes. We spent four nights there. Would not recommend

Took over half hour to check in. Staff refused to provide me a receipt stating they couldn't find the information. After waiting over twenty minutes while they served another client in the middle of my check out, they insisted they would call that afternoon and email me the receipt. They did not. I have no receipt for this stay despite my credit card showing THREE pending charges from them.

Really a nice place just parking is at a minimum so get there early

Convenient

It’s an average hotel, nice it’s across from Bourbon street at WEM. Close to all amenities.

Only complaint was thw wifi, it sucks!