Holiday Inn BASINGSTOKE, một khách sạn IHG

For the second time in 2 weeks and in different rooms I’ve stayed and had a problem with the heating. This time the bathroom was so cold I felt unable to have a shower. I reported the issue to the reception and the guy said there was nothing he could do as I’d pre- paid. I told him I was unable to accept that and he then said he would get the reservations manager to call me. Guess what? No call as yet. Absolutely appalling. The hotel is very tired and out dated too.

Clean room Good price Happy with the hotel

Rooms are very tired but its a budget Hotel so you get what you pay for. Staff very good breakfast was ok.

Het hotel is slecht onderhouden. De verwarming deed het slecht. Heel de avond in de kou gezeten.

Standard spec, A bit sparse But as You would Expect

Had to ask to clean the room and empty bins After that we brought bigger waist bags the room was kept tidy and cleaned. The room was ansaccessie room but not suitable for severely handicapped person with one arm and mobility problems The staff were brilliant and polite

Last minute stay but clean, comfortable and a pleasant member of staff on reception !

Good clean modern property. Staff very friendly and helpful.

Nice location, friendly staff

Dit hotel verdient een upgrade zoals vele hotels in Engeland. Oude kleine bedden vies tapijt op de vloer, bad met douchegordijn. Het is het allemaal niet meer. Daar is de prijs ook naar uiteraard.

We had to cancel our booking because our flight has been delayed arrived too late at gatwick to take our rental car. We had no way to go down to the hotel and the hotel refused the refund and did not even propose to use the night another time or in another holiday inn. Not commercial !!!!

Reception staff was not very helpful Could not be bothered attitude

Limited parking. Bar isn’t open late. No lift but only ground & first floor building anyway. 2 of the 4 pillows were lumpy. However, it was clean, the staff were lovely, breakfast was ok, location was convenient. I would stay again if the price was right!

I booked

Choose a hotel with aircon. Our room wasn't working and had a plug-in fan and a heater (so clearly a known issue). Window barley opened so on one of the hottest days it was like a furnace. Got no sleep. Kept awake by heat, fan noise, and noise and light from outside given we could not close the wooden blinds. Had to phone reception at 3am (!!) to ask them to request the car outside playing music and shining lights into our room to leave. 2nd night we got moved to a different room. Totally different experience to actually get what we paid for and be able to sleep. Even though hotel is very tired and needs updating, it can be forgiven if you are actually comfortable and able to sleep.

good, clean hotel, our room was beautiful and very large for a family of 4. we had a double and 2 sofa beds. Unfortunately one of the beds was very bumpy and uncomfy so my son chose to put mattress on the floor where he discovered the mattress to be really thin and he did not get the best nights sleep (this was not reported to reception as it was late at night, I'm sure they would have helped if they were informed) The staff at this hotel were incredibly helpful, friendly, kind and professional. The food was delicious and fairly priced. location for us was perfect as we booked the hotel for a half way point on our journey. It was a pleasure to stay here and we would definitely stay again and recommend it.

Air conditioning unit leaking water in first room so was relocated. The only room they had left had an air conditioning fault so room only had a fan. The room temperature was in excess of 30 degrees so had a bad nights sleep. Staff were very apologetic.

the reception area excellent, and that is where it stops, and up grade nedded in hall ways carpets worn out, as for the rooms carpets stained, decorating does not look its been done for a very long time, miss match on celling, ie colours, tv very old, plug missing in the bathroom sink, over bath shower, the breakfast was ok, but had too ask staff for eggs as buffet trays not filled up, staff not keeping an eye on that, customers waiting for them to be topped up, if you want a cheap over night stay and not bothered about rooms etc go for it, we have stayed at other holiday inns are were all lovely but sadly not this one, will not stay again, thats we have given it 3 stars needs up dating badly.

All good

The carpet in the corridors are so old and are in need of change! It’s a poor look! My experience at the lounge restaurant was not good but the managers manner was exceptional to overcome the issues. He was to be highly respected and commended for the way he dealt with a few issues we were encountering.