Holiday Inn BASINGSTOKE

Nice upgraded room but needs a bigger bed. Staff at breakfast were very slow and often nowhere to be seen. Poached eggs took 15 mins and were hard on arrival. Nice hotel, good location, plenty parking. Just needs more attention by breakfast staff!

We had an issue with the shower head hose, but asked for maintenance to sort it. Which they did promptly which was very nice. The ac didnt work our entire 5 day stay, which was very unfortunate, as it was incredibly hot. We did not eat at the property, can not review that aspect. Their were little cleaning things that could be attended to, such as someone hung banners in our room, and they could have been taken down entirely instead of leaving staples and buts of paper on the walls. The bin bags for the garbage cans are very small, and you cant out much in them before the bin bag falls inside. The tip outside was over flowing, with many pallets laying about. Which was unfortunate. But what can you do when you get a large delivery. Still a nice friendly place to stay.

Overall excellent service but slightly let down by a lack of staff during the afternoon and evenings over a weekend. Limited menu for the restaurant. Superb breakfast service. Very comfortable and well equipped rooms.

The hotel could use more staff. It seemed to be running a small number!

Hotel was clean and tidy . Looks like it’s being refurbished .Good breakfast . Meals in evening poor menu do to refurb

On arrival, there was nobody on the reception desk, and after waiting for a short while we had to go and find a staff member to check us in. The rooms whilst dated were clean and comfortable. Having booked a dinner bed and breakfast rate, we were disappointed to find that the dinner options were very limited, due to the hotel being refurbished according to a staff member. Breakfast buffet the following morning was fine, there was a good choice of hot and cold food. The coffee machine was out of beans though and once refilled would not work, which was disappointing. Overall a decent hotel, the main issue being the renovation and an apparent shortage of staff.

Misleading standard room photos that give you the impression that it’s a double bed. I arrived and was checked in to my twin room! Won’t be staying again, staff were less than helpful and made out the whole hotel was full so couldn’t change my room, even though I could book a room on Hotels.com for that very night.

Good

The hotel is under refurbishment so building work going on. (Not advertised) Queen room booked to be told one wasn’t available because I had booked a standard. Had to contact Expedia who then refunded a small amount for inconvenience. Paid for three course dinner to be told there was only pizza or curry available no starters so had chips instead, did not eat curry as was undercooked chicken. Wrong dessert was then given out. (We were not the only disappointed diners with some asking refunds and leaving) Sleep was terrible beaming light from big gap under door all night. Slamming door throughout the night. Would not recommend would not return.

Old. Uncomfortable. Super Low level

Hotel rooms let this holiday inn down the staff are very attentive, the room was clean, the bed is very uncomfortable, the pillows lumpy and the air con didn’t seem to be working, very disappointed as we have stayed holiday inns all over the country, this has been the worst

Staff were very helpful, particularly front of house on 7th Feb, who sorted out the missing lampshade ( a bare bulb one side of the bed is not a great first impression) and the heating as the room was freezing on arrival. He also ordered a taxi ( Alpha) 2 hours before our booking at The Anvil Theatre. Taxi didn’t arrive, he chased and they said 5/6 mins, still didn’t arrive, he called again and the taxi clearly hadn’t left, luckily we hadn’t drunk anything so we rushed to our car and drove ourselves, and ran from the car park, made it with 10 mins to spare. Bed v comfortable, food good. GB News playing at breakfast not ideal, a bit far right and racist for many peoples taste, perhaps go more neutral with BBC?

The room was clean but looked tired. The bathroom wood was wet with possible leak coming from bath, the sink was very slow in emptying & the toilet took a long time to fill after flushing

comfy stay, thank you

excellent service of high quality throughout. A pleasing overall experience .Hopefully to be repeated in the future. Well done .

Clean comfortable room with excellent breakfast.

For the second time in 2 weeks and in different rooms I’ve stayed and had a problem with the heating. This time the bathroom was so cold I felt unable to have a shower. I reported the issue to the reception and the guy said there was nothing he could do as I’d pre- paid. I told him I was unable to accept that and he then said he would get the reservations manager to call me. Guess what? No call as yet. Absolutely appalling. The hotel is very tired and out dated too.

Clean room Good price Happy with the hotel

Rooms are very tired but its a budget Hotel so you get what you pay for. Staff very good breakfast was ok.

Het hotel is slecht onderhouden. De verwarming deed het slecht. Heel de avond in de kou gezeten.