Bastion Hotel Maastricht Centrum

Door vervelende familie omstandigheden waren wij een dag eerder vertrokken. De kamer rook verschrikkelijk naar riool .De bedden waren oke en de kamer schoon.Werk zelf in de schoonmaak dus ik let daar op . Het meisje in de bediening was erg vriendelijk maar kon het eigenlijk niet aan in haar uppie maar bleef erg vriendelijk .Ook de dames achter de receptie. Mvg Anita Brink

The stay was poorly managed from start to finish, despite being booked well in advance. At check-in, I was incorrectly asked to pay an additional €150. Although this charge was later withdrawn, being greeted with an unjustified fee is an unacceptable way to start a stay and immediately undermines trust. This should never have happened with a confirmed reservation. The room itself had several issues. The shower drains so poorly that during normal use the entire bathroom floods. A repair was scheduled for 1:00 PM; I adjusted my day to be available, but no one showed up and there was no communication or follow-up. The heating was inconsistent and uncomfortable, especially given the season, and a bedside reading light was broken on arrival. Housekeeping was also unreliable. On the first day, service did not come at all. On the second day, the front desk was informed that we would leave the room around 1:00 PM, yet housekeeping came at 10:00 AM, woke me up, and never returned later, even after we left. I want to be clear that my frustration was not directed at front-line staff. They were polite, and I even shared food with them as a personal gesture. My feedback is strictly about management, preparation, and follow-through. None of these issues alone would have ruined the stay, but the accumulation of errors, missed appointments, and lack of coordination made the experience consistently disappointing.

The room had a seriously broken shower. The drain is so slow that when the shower is used at normal water pressure, the water backs up and floods the entire bathroom. This is a basic plumbing failure that makes normal use of the bathroom impossible. To make matters worse, the hotel scheduled a repair appointment for 1:00 PM. I adjusted my day to be available. No one showed up. There was no communication, no explanation, and no follow-up. Promising a repair and then simply not appearing is unprofessional and shows a lack of respect for guests’ time. This poor maintenance was matched by an equally poor arrival experience. My so-called “welcome gift” was being asked to pay an unnecessary €150 “showing up” fee upon arrival — a charge that was later admitted to be incorrect. Even though it was eventually withdrawn, being confronted with an unjustified fee at check-in is an unacceptable way to start a stay. Overall, this hotel demonstrates weak maintenance standards, unreliable follow-through, and a troubling approach to guest service. Between broken facilities, missed repair appointments, and inappropriate charges at arrival, the experience was consistently disappointing.

Pulizia della stanza pessima.... nessuna sostituzione dei saponi ... personale maleducato e inefficiente

Wat verouderd

Alles was prima, personeel erg vriendelijk! Hotel zal ik zeker aanbevelen om naar toe te gaan.

Room was rather tired. The sink tap was not in the correct position and the sink plug was sticking and not properly maintained. The glass screen on the shower was sharp and needed a soft edge to mark the position as users could walk into it as it was difficult to see.

Très mauvais rapport qualité prix. Les installations ne sont pas top pour cette gamme d'hotel.

服務還不錯

Bulb needed replacing, room safe not working

Hyvä sijainti

Het is een prima hotel, de hotelkamer iets gedateerd en iets stoffig, wat onprettig was dat het raam niet open kon, deze was dichtgeschroefd. Het ontbijt was helemaal goed en het personeel zeer vriendelijk.

Sehr freundliches Personal, Zimmer gut.

Pleasant, comfortable room. Convenient for tye local music venue, and only a few minutes away there was a good selection of places to eat and drink (until late if wanted), plus a handy local Spar for everyday stuff and good breakfast offerings!

Kamer was bij aankomst stoffig en badkamer heeft heel de week naar ontlasting geroken vanuit het doucheputje. Bedienend personeel werkt zonder handschoenen en zijn luidruchtig en doen geen moeite om gedag te zeggen. Receptioniste kijkt niet op of om en als je wat vraagt dan krijg je een blik...niet voor herhaling vatbaar

Goed: ontbijt was heerlijk en service uitstend Minder: de vloer van hotelkamer was niet schoon

de accomodatie was goed in het centrum loopafstand van alles Airco deed het ook goed .kamer was schoon en netjes

First, we entered the hotel and it smelled of sewage. When I got to the room, there was a lot of dust on the floor (see photo). The bed wasn't properly made, and there was feces stuck to the windowpane behind it. There were black hairs on the bed and a moldy sandwich in the minibar. I tidied up a few things to keep my husband from getting angry. He had to park the car somewhere inaccessible due to roadworks, and this was already frustrating. When he got home, he went to take a shower, and the water wouldn't drain, and the entire shower was about 4 cm deep under water. See video. My husband then went to the reception to file a complaint, but he was told to contact you himself for a refund. You can imagine that our stay was no longer pleasant, even after being offered another room. We've had a hectic week and were looking for relaxation, and I hope you understand that we are very disappointed with the hotel's service and communication. This is unacceptable.

Fenster nicht zu öffnen

Das Frühstück war perfekt.