Hotel San Marco

We booked two nights with a check-in date of November 21, arriving at 10:00 PM. Unfortunately, we had to leave by 11:00 PM the same night—after only one hour—because the conditions at the property were completely unacceptable. The hotel was filled with intoxicated guests who were yelling, partying, and causing disturbances throughout the area near our assigned room. The pool area was extremely dirty and had an unpleasant odor, which clearly indicated poor maintenance. We did not feel safe or comfortable at any point. We raised these concerns with the motel staff, but they showed no care, no urgency, and no willingness to address the situation. Considering that the room rate was over ₱5,000, it is extremely disappointing that we were forced to vacate the property immediately for our own safety and well-being. We contacted Expedia right away to report what happened and are requesting a full refund due to the severe mismanagement and unsafe environment. This property is absolutely not recommended for anyone. The hotel management does not seem to understand how to operate within the hospitality industry. A hotel should be a place for rest, relaxation, leisure, and quality time with family—not a venue that allows uncontrolled noise, unsafe behavior, and unsupervised parties. Management needs to learn the true meaning of hospitality, guest safety, and professionalism, because based on our experience, these values are completely lacking at this establishment.

The room was super clean and comfortable. I really enjoyed the soft pillows. The front desk staff was amazing!!! They were super helpful and provided us with great information. Check-in and check-out was a breeze. We truly enjoyed the breakfast. Many options from which to choose.

I wish i could share pictures from this place. I hsve seen old deployed Army barracks that were more presentable and clean. Mold spot painted to cover up small areas seemingly with a spay paint can, holes in the walls, shower did not work. What a crap hotel. I am not sure who helped give this place a shining star rating but disgusting is the only way to describe it.

Excellent hotel!!! Jin at the front desk was amazing. The room was comfortable, quiet, and super clean. However, no coffee or water in the room. This is fairly standard in all hotels. They used to have coffee, creamer, water bottles, and tooth brushes. So, if you want these things, you have to bring your own or run to the store. I think they are trying to save money, but it seems like a petty thing to cut out of the rooms. Breakfast was really good with many choices.

Property is run down. Had to call to have trash removed, then it took 1 and 1/2 hours to show up. Room was never cleaned. Buffet ha limited selection got a better meal at Jollibee; worth the cab ride. Water pressure next to none existent.

Great front desk staff, smooth check-in. Room was quiet and comfortable. Breakfast was very good.

Melody at the front desk was amazing!!! All of the staff were very friendly and helpful. The room was large, clean, and quiet. Breakfast buffet had many food choices with excellent juice.

The place was okay. WiFi is a little bit slow & cleanliness was fair.

The photos online looked really great but in actual, it was an okay place to sleep. I felt uncomfortable sleeping on the bed. Not a soft one to lie down. But I still slept okay even my back hurts a little bit. At first, they gave us a room that the aircon was not cold. The television has no wifi. So we have to moved to another room that felt fine. They are doing what they're supposed to do to customers like us. The water bottles are limited everyday. Only one water bottle is given free for each person. The free breakfast was really really awesome 👌 👏! Delicious complete meal. Their corn soup tasted so great that I kept coming back! I liked their veggie dish, a Filipino ampalaya! Their customer service is awesome when we have to store our big luggages at their hotel and later come back to get them. We just don't want to bring those at the wedding event! They're friendly staff and full of patience. 😃

Out dated and not clean. Bedding stained. Fixtures leaky and needs replacing. Breakfast items cold when they should be hot. Staff was very courteous and welcoming.

Staff were the best. Helpful and friendly. Laundry took 2 days to come back Shower flooded Internet wifi out frequently Not sure if the following is a complaint. I had to vacate a week early and didn't get a refund. Understandable but would have been nice.

It was a nice hotel that had great breakfast.

Pointed out unsanitary condions on dining are and it was ignored 7 hrs later. The place haa potential, bot unkept and dirty.

Excellent hotel stay. The front desk staff of Melody and Cesa were super helpful, professional, and made our check-in a breeze. The room was really really clean, comfortable, and quiet. The hot water in the shower made the room perfect for us. The breakfast buffet was also excellent with many choices of hot foods, fruits, and juices. The hotel is located near the malls, restaurants, and a wonderful bakery/cafe next door. We truly enjoyed our stay and highly recommend this hotel for anyone staying in General Santos.

Excellent hotel stay. The front desk staff of Melody and Cesa were super helpful, professional, and made our check-in a breeze. The room was really really clean, comfortable, and quiet. The hot water in the shower made the room perfect for us. The breakfast buffet was also excellent with many choices of hot foods, fruits, and juices. The hotel is located near the malls, restaurants, and a wonderful bakery/cafe next door. We truly enjoyed our stay and highly recommend this hotel for anyone staying in General Santos.

The property is very historic and feels Old World. The breakfasts were very delicious and the Cafe next door had great coffees and baked goods. The staff was very professional and friendly. We enjoyed our stay!

The check in was super smooth and fast. Ms. Maki at the front desk was very professional and polite. The room was a good size with a large comfortable bed. The shower had hot water, which was a big plus for us. Breakfast was also very good with a nice variety of food choices. Best part is the location near shopping and restaurants. We will stay at this hotel in the future for sure. Overall excellent experience.

Helt ok för priset.

The woman at the front desk named Melody was super professional and courteous. She helped us a lot with information that we needed. The check-in was really smooth and fast. The room was very clean and comfortable. The breakfast was also very good. There was a variety of really goid foods to try. We really enjoyed our stay at Hotel San Marco.

Love the rooms and the breakfast. Check-in is a breeze. Awesone staff