AC Hotel Iberia Las Palmas

At the check in I was informed that aircon was broken and won’t be fixed - no apologies, no complementary offers- Nothing. Reception staff not great. Breakfast fresh but repetitive. Kitchen staff very nice. Pool area opened from 11:00 and only 10 sun beds ( most of which extremely uncomfortable) Room clean and spacious but lack of air conditioning especially at night was extremely uncomfortable. Location. Beach far away but close to the old town.

This stay was really disappointing. On arrival we were informed the air con was broken and wouldn’t be fixed during our 5 night stay. No apology or compensation was offered. The fan I was given was broken and had to request a new one. Be aware the pool opens at 11am and closes at 7pm. There’s no snacks or drinks available by the pool. The first room I was given had a bad smell and on the second night I had a cockroach appear from the bathroom. I was told the smell and the cockroach was just because it was hot. I did move rooms which was better but the floor was badly worn. The staff at breakfast and the house keeping staff were great but most of the reception desk staff had limited customer service skills. Breakfast was good enough but there could have had a bit more variety over the week. The rooms were also pretty noisy with the main road and banging doors. Overall the hotel was disappointing and is most definitely not a 4 star quality!

El personal de este hotel es particularmente profesional, atento y muy amable. Nos quedamos 7 noches y todo fue perfecto.

Hotei muy bien comunicado, personal muy atento

Beautifully renovated modern hotel, near the historic center. We were there 4 days and only got housekeeping 1 time. If you missed your chance for housekeeping, they did not come back. Great breakfast. Nice gym, although it could use a little more TLC. Like having sanitary wipes available. The lobby, bar, and all public rooms are in a very chic contemporary style. Desk staff was helpful. Room amenities were fine, but in a high-end hotel, they could be nicer, like less paper and plastic and more china.

宿泊施設は清潔感あり、特に問題ない。価格的にもリーゾナブルで旧市街にも近く良かったです。

Petit déjeuner avec beaucoup de choix mais peu de changement d un jour a l autre. Piscine non chauffée en extérieur donc Teau selon la météo. Chambre tres spacieuse et confortable. Le service d étage n a pas la même exigence selon les jours. Parking voiture. Hotel très bien placé par rapport à la vieille ville Top

Buen desayuno buffet, las cenas muy completaste, instalaciones modernas y personal muy amable

Freundlichkeit des Personals

Internet no work in some rooms Safe box no work,coffee machine no work

The hotel is old and worn. The staff provided good service. Minus for the cold pool on the roof and a very small gym.

Very nice hotel for its price.

Nein aber, schöne Aussicht von stast

Bra frukost, rum med havsutsikt

Erg prettig en betrokken personeel. Wc stuk bleef doorlopen, iemand bij geweest maar niets opgelost. Geen stopcontacten naast het bed. Geweldig ontbijt. Parkeren is een probleem, niet geregeld.

There were too many mosquitos in the room. No ventilation in the bathroom other than the window. When you wanted to air out the bathroom after the weekend and kipped the windows open, it would let the mosquitoes inside since there were no screens on the windows. My spouse got completely bitten up from face to legs, i got bitten up as well, including my eyelid. The bedroom was cleaned daily but it just seemed filthy the entire time. The bathtub was dirty. They forgot to replenish toilet paper. The staff in the lobby didn't even say good morning even when you said it to them. There was no soundproofing. They had a sports team next door to our room that continually slammed the doors, screamed, bang on the doors and walls and leave their dirty socks and equipment in front of our bedroom.

Golvet i behov av renovering, mycket ljudlig AC, vattenläcker ut på golvet vid dusch.

Good location, handy for buses and restaurants. Liked the reception bar area.

The front desk staff was very helpful! Javier in particular got us where we wanted to be by looking up bus schedules and even printed them off for us. Cleaning staff always greeted us a a smile and hello.

Rent och fint rum. Vänliga och hjälpsamma 🌹❤️personal