Banyan Tree Samui

Incredible stay. Service is second to none. Anna our hostess took care of all of our needs. We would certainly come back again

Clean room| Amazing breakfast | Staff wemt above and beyond|

We spent a week at Banyan Tree Koh Samui in late October to early November for a couples’ escape, and it was exactly what we hoped for. Our Pool Villa was beautiful and spotless, with plenty of privacy, an easy 5/5. Service was the standout. Tak and the team seemed to read our minds: they remembered our coffee order and offered it the moment we sat down to breakfast; after an Elephant Sanctuary visit left our shoes muddy, someone immediately offered to clean them; and when we asked for an ice bucket one evening, they kept topping it up without us ever having to ask again. Truly top notch and worthy of 5/5. Breakfast overall was very good (4/5), with lots of fresh, high quality fruit and a solid variety. Compared with similar luxury resorts it is just shy of exceptional; a couple more made to order or rotating signature items would push it over the top. The beach setup and service were great too, easy to get loungers and quick help when needed. We also used the gym a lot and it was always clean and ready to go, with everything neatly stocked. Check in and check out were smooth, the buggy service around the resort was efficient, and WiFi worked perfectly throughout our stay. All in, we loved the calm vibe and the thoughtful touches from Tak and the team. We would happily come back. Villa 5/5, Service 5/5, Breakfast 4/5.

Staff, amenities, room cleanliness

As usual for Banyan, the property was beautiful but it was the excellent staff which made our visit so special.

Very good

Amazing service, beautiful private villa, great breakfast. Ms Chan at reception was very helpful

Just got back today from a wonderful stay at Banyan Tree Samui. Beautiful setting. Villa was perfect and staff was incredible.

Wonderful and relaxing family vacation. Breakfast buffet, infinity pool, private beach, delicious food and beverage, beautiful views were particular standouts.

Paradis

The loveliest hotel!!

Excellent resort. Excellent villas. Excellent premises. Excellent service. All staff members are excellent. Excellent overall

The best staff ever and the best resort Thanks to all the staff especially Miss Tak If o could rate this 10 star i would

We’ve just returned from a 1 week stay at the Banyan Tree Samui. It is a wonderful hotel. Before we booked we looked at reviews and were a little worried about things others had highlighted such as being overlooked or the level of maintenance. Honestly, I’m not sure why other reviewers made such comments! The first point about being overlooked is moot, the villas are so well laid out that you would only be overlooked if someone had binoculars at hand! The maintenance point, every day we saw people maintaining the villas, the common areas, the focus on keeping the villas in top condition is visible! As for specifics of our experience, from the size of the villa, to the breakfast, activities, food to the staff, we would give all 5 stars. We would specifically like to call out a few people, firstly Golf, he is an absolute asset to the group. He was amazing in his engagement, communication and just general customer service. We felt so happy to have his support during our stay. As it was our anniversary my husband planned a private dinner at the beach. We were fortunate to have Melon helping us that day and she was absolutely fabulous. Her customer service skills were exceptional, she never interrupted or intruded on our meal but was there when we needed her! She also took some beautiful pictures which we weren’t expecting - these little details matter when you stay somewhere like the Banyan Tree. All in all just a lovely experience and we cannot recommend the property enough!!

Superb facilities and service

Beautiful resort, great food. The staff are wonderful.

Nous avons séjourné au Banyan Tree Samui et avons adoré notre expérience. L’accueil est irréprochable, le personnel attentif, souriant et toujours prêt à aider. Le resort est niché dans un cadre naturel magnifique, entièrement intégré à la végétation. Chaque villa, en bois de style thaï traditionnel, offre une piscine privée avec accès direct depuis la chambre et une belle terrasse. Transat à disposition à la plage et à la piscine qui est située sur les hauteurs de la plage (superbe vue). Ce n’est pas un hôtel au design moderne : ici, l’atmosphère est authentique, chaleureuse et cela fait partie de son charme. Le calme est total, idéal pour les couples à la recherche de repos. Une salle de fitness, possibilité de yoga, catamaran, paddle, kayak, ce qui permet de vraiment se ressourcer. La situation est parfaite pour découvrir Koh Samui : à quelques minutes en voiture de Lamai, Chaweng ou Fisherman’s Village. Le service au petit-déjeuner, à la piscine ou en chambre est top, avec une grande diversité et beaucoup d’attention. Nous avions une villa « Wellbeing Sanctuary » très agréable, et avons visité une villa « Ocean View Hillcrest » que nous réserverons lors de notre prochain séjour, car oui, nous reviendrons !

Beautiful hotel with nice facilities

設施頗舊，路過啲人從門鎖外鎖內鎖就知道住戶在房內。可以改變大門鎖，以防洩漏私隱。 熱水壺太殘舊，要掹走插蘇，先至可以攞去加水。 插蘇頭配置不合時宜，每個人都有幾部電子儀器要叉電，插蘇位置不夠，而且偏低，冇UBS。 浴室只有掛大浴巾的位置，沒有地方掛面巾或頭巾。 房間面積較少，澳門的新興酒店房間，寬敞簡潔，陳列藝術品作裝飾

A cabana style layout. Great privacy and transport shuttles were always available and often pre- scheduled by our personal concierge. Away from the busy city area but was easy to get transport. We dined at the Four Seasons for a White Lotus fix but enjoyed the fine dining more at the BT both in flavor and value. We had a private pool suite and enjoyed swims any time. Recommend and will stay again if we return. Friendly staff made us feel special.