ibis Mackay

It was a comfort stay, nice staff and convenient location just in the airport. It's perfect for business trip.

I think it was all an engineering issue. Entering the hotel, the lobby was un-airconditioned which made checking in a sweaty , uncomfortable affair. Apparently the engineering team switches that off as energy saving. Entering the room, 2 essential light bulbs were broken, the entry hall and the bathroom. Finally, the air-conditioning was so noisy that it was almost impossible to sleep. Dirty filters and small outlets. It was convenient but I would never choose it again.

All fine but i feel shower was too small.

the bed was ok and the room clean but the shower leaked, the AC wasn't cold enough and there was no milk for coffee

Good facilities and restaurant

Stay was ok, room clean, staff pleasant. Bathroom and shower in particular was small. Car parking a pain, no park spots left so was directed to short stay car park and advised my ticket would be validated. That didn’t work and had quite the mess trying to get out of the car park.

5 star review from me for the staff during my stay, dealt with 3 different members during my 2 night stay - all very helpful and kind. There would be a 5 star from me if the hotel had conditioner &/or moisturizer in the rooms. Only shampoo and body wash in those refillable wall bottles. They had a few extra things available to purchase from reception (deodorant/razors etc...) but sadly no conditioner. I have shorts stays in Mackay regularly - This is the best place I've stayed at in Mackay for a while (staff & cleanliness wise). Just remember to pack your own conditioner & moisturizers next time.

the room was clean and the staff were exemplary

Overall a Excellent well maintained property.Right at Mackay's doorstep.Thank U to all who produce this atmosphere.I take my hat off to U all.

Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.

Friendly staff, great location nice breakfast!

Room was clean.

Great staff and amenities

Room was clean, sadly I was separated from my wife and child as we were unable to get adjoining rooms.

Room was spotless, no noise from other guests or outside of the hotel.

Yes

Staff were very courteous and the hotel was clean and cool.

Everything was good

Bathroom was noisy with a constant flushing sound from the pipes, Peeling paint in the bathroom. The room and bedding was pretty good

The room was very comfortable and suited my needs perfectly.