ibis Mackay

Great location, pitty you get slugged $3.50 for a taxi as it has to go via the airport terminal. Room service cuts out early so be wary of a flight after 8pm. No bottled water in rooms. Otherwise couldn't complain

Easy access to the airports

We had a very enjoyable stay. The room was clean, tidy, and well-presented, with comfortable beds and everything we needed. The staff were friendly, welcoming, and happy to help whenever we had questions. There was plenty of convenient parking, which made coming and going easy. Overall, the motel was quiet, comfortable, and great value for money. I would happily stay here again and recommend it to other travellers.

Great location to be so close to airport - good services available

It was a good stay for a night while in transit. Handy location next to airport terminal. Deep fryer was out of action so restaurant had limited options. Would stay again.

When I booked this property I didn't look at the location well besides the name of the Hotel Group and City. In the end the location was perfect for what we needed, easy to find and had everything we needed. The restaurant on site was extremely handy also.

Clean, convenient location, good facilities

Couldn't order diner because the kitchen closed early, and the male staff member was very rude and unprofessional about it. He then closed the bar early, even while there was a line of people still checking in, and waiting to order. Then to top off the rude and unprofessional staff member, the bed felt like it had been acquired from an op shop 20 years ago and dressed with linen that stunk. Very disappointed

Very convenient location. Well kept rooms.

We stayed here for a night to stop off on the way up coast. It was perfect for what we wanted, just a place to sleep for the night before heading off in the morning. The room was clean and perfect for the night. It had free parking for guests and right next to the airport for those travelling by plane. The staff were really friendly and helpful.

Needs to have microwave in the rooms also.

Yes

I have regularly stayed at this motel for many years. The current menu desperately needs a make over. I do not recommend the Moroccan salad - you get a bowl of salad leaves with a few slices of tomatoes and a sprinkling of chickpeas and quinoa. For $25, it’s way overpriced. This version of Moroccan Salad was nothing like I’ve had at this motel in the past. It was based on chickpeas with quinoa, herbs and chopped tomato mixed through it. You also had the option of adding a side dish of grilled chicken to it. I stayed here a couple of weeks later on my return trip home. This time I didn’t bother having my evening meal in the restaurant. I purchased a few Vietnamese rice paper rolls at the Brisbane airport instead, keeping them cool in a little insulated bag.

Great convenience to the trade area of Mackay Typically the A/C in a wet area does get a little smelly but apart from that ‘All Good’

Air conditioning was loud and rattling and struggled to cool, there was a greasy lubricant type substance on the bedside table, mould and grime in the shower floor.

Clean and tidy room. As a chef i can definitely recommend the restaurant and food. Great service and ease of check-in.👍

I think it was all an engineering issue. Entering the hotel, the lobby was un-airconditioned which made checking in a sweaty , uncomfortable affair. Apparently the engineering team switches that off as energy saving. Entering the room, 2 essential light bulbs were broken, the entry hall and the bathroom. Finally, the air-conditioning was so noisy that it was almost impossible to sleep. Dirty filters and small outlets. It was convenient but I would never choose it again.

All fine but i feel shower was too small.

the bed was ok and the room clean but the shower leaked, the AC wasn't cold enough and there was no milk for coffee

Good facilities and restaurant