阿伦德尔之家酒店

环境不错，地理位置也不错，国王学院只需15分钟!距离游船码头也很近！

Good

I love to go sightseeing with my family members and I have stayed in countless hotels. I do not use to write negative feedback but my experience with this hotel is the worst among all, making me to feel that I have to write something. First of all, the receiptionist was impolite and even rude. I was told that there was a charge for the carpark. When I tried to ask the fee for parking, I could not understand why I gave the impression to the receptionist that I did not want to pay the fee. She mocked at me in a way that I could not pay. As a solicitor, I think I did never intend to evade my liability of whatever nature. Second, I rented a family room. It was a nice room but located at the 4th floor, Seeing that we have 7 baggage, she just directed me, cooly, that to take them upstairs. She told me the time for breakfast. Because her English has a thick foreign accent, I could not hear clearly. When I tried to clarify the time but it seemed to me that she did not even want to talk to me. Or perhaps Icould not understand her English for the first time, she felt she had no responsibility to clarify. When my daughter came to the reception and wanted to ask if there was a lift to go up to the 4th Floor, before she could finish her sentence, the receptionist bluntly stopped her and shouted no. I am aggrieved by the receptionist. Although my room is good and the breakfast is satisfactory, I am sure I would not stay at this hotel again.

the bed is too too too too too too narrow.i can't turn over.

The position of the hotel was really good, nice views and in an accessible location. Good transport links. Everyone at the hotel was helpful, kind and warm. Nothing was too much. The food was lovely and reasonable prices. I especially enjoyed the Salmon in white wine sauce and Prawns with seasonal veg, it was scrumptious. I would definitely stay here again.

The hotel is in a great location, approximately 15 minute walk to the town centre and Kings College, There is parking on site, which is payable for customers who have not booked directly through hotel website. Blue Badge holders park for free. Hang onto your parking ticket, as you'll need it to exit the barrier. All the staff were friendly and helpful and were very accommodating with installation of oxygen concentrator and tanks for my husband's use. Our large double room was spacious and clean, although there is no AC, so it was very warm, even with the window open. We took small portable fans which helped massively during the night. The continental breakfast is mainly bread/toast, pastries and fresh fruit, with ham and cheese. The shower was pretty powerful and shampoo and shower gel are provided.

No T V to watch World Cup. Bar closed at 10.00….never experienced this anywhere else…really poor.

Clean and good value - large car park so no worries about parking!

Unfortunately I arrived in the evening, restaurant was closed, bar was closed at 10pm on Saturday night. Room was so hot, window closed, no fan in a Heatwave! Tv did not work and kettle was dodgy only 2 tea etc of everything, one day room was not cleaned at all, breakfast was average.

Como é comum na Europa, não havia formas de lidar com o calor excessivo no Interior do hotel.

Booked in for 3 day visit, reception undermanned,,very dated, stair carpet thread bare, begining to think oops made a mistake.Entered my room the curtain was hanging off,the lampshades were stained and it was like sitting in a sauna, no aircon or fan. Asked for a refund and booked into another hotel.Good point was that they had no issue with the refund.Also if you book through a third party it's £18 a day parking. Hotel well situated, but not for me.

Nice room and location for the hotel. It was close to a lot of sites around Cambridge. We were there during a heat wave and the rooms had no air conditioning which made things super uncomfortable for sleeping.

Läget är perfekt nära till de centrala sevärdheterna.

Nice hotel, great location

Good reliable British hotel just outside the university area. Several restaurants within walking distance. Place is old but relatively well maintained. There is a bar and restaurant on the premises.

Check in was ok but ive never had to put a deposit down before being able to access my room

The only issue we experienced was the number of steps to get to the reception area. Once we had registered access to the restaurant was on one level with our room. The breakfast was great and the evening meals were very good.

Dirty room, old soap left in bathroom, terribly understaffed, poor breakfast, no air con. Will not return.

Very disappointing experience. They forgot about me during the check in process. Carpet was thread bare n dirty in my room. And though I requested a lower floor room, I ended up on the 3rd Floor. The gentleman at the desk was very nice to help me up the stairs with my luggage though. The real issue was that the temperature in Cambridge was mid 80s. And there was no fan in the hotel to be found. How much does it cost to buy a fan for each room in a hotel??? Cold coffee at the continental breakfast. I couldn’t wait to get out of that hotel

Very poor reception staff. In a week that was the hottest on record they put me in the attic room and after requesting to move they suggest I was too hot from climbing the stairs. Requested a fan that was only given on the final day. Room they recoated me to had very poor ventilation. Do not stay in hot weather. Very poor staff service would not recommend. Plenty of other places in Cambridge that provide the minimum level of customer service.