阿伦德尔之家酒店

环境不错，地理位置也不错，国王学院只需15分钟!距离游船码头也很近！

Good

I love to go sightseeing with my family members and I have stayed in countless hotels. I do not use to write negative feedback but my experience with this hotel is the worst among all, making me to feel that I have to write something. First of all, the receiptionist was impolite and even rude. I was told that there was a charge for the carpark. When I tried to ask the fee for parking, I could not understand why I gave the impression to the receptionist that I did not want to pay the fee. She mocked at me in a way that I could not pay. As a solicitor, I think I did never intend to evade my liability of whatever nature. Second, I rented a family room. It was a nice room but located at the 4th floor, Seeing that we have 7 baggage, she just directed me, cooly, that to take them upstairs. She told me the time for breakfast. Because her English has a thick foreign accent, I could not hear clearly. When I tried to clarify the time but it seemed to me that she did not even want to talk to me. Or perhaps Icould not understand her English for the first time, she felt she had no responsibility to clarify. When my daughter came to the reception and wanted to ask if there was a lift to go up to the 4th Floor, before she could finish her sentence, the receptionist bluntly stopped her and shouted no. I am aggrieved by the receptionist. Although my room is good and the breakfast is satisfactory, I am sure I would not stay at this hotel again.

the bed is too too too too too too narrow.i can't turn over.

Property looked lovely from the photos and was expensive enough for us to anticipate something a bit special. Fabulous location right next to all the activities we had planned. Gardens were lovely and it was nice to sit having breakfast in the conservatory looking out on to them. The rest was sadly disappointing however. Drab interior needed re-decorating. Leaves all over the carpet in the hall outside our room which did not get hoovered up in two days and in fact got worse as the weekend went on. Breakfast was a bit of a shambles as there was not a member of staff in the right place to direct people to the buffet and seating. We were helped by other guests on our first day and we directed others on our second day. We were on the ground floor which smelt damp and looked out over the car park. Bathroom was clean and great for our needs except it lacked a shelf to put our things on and some hooks to hang clothes/ washbag/towel etc on. We found out too late, just as we were checking in, that we could have had free parking had we booked direct. Instead we paid £36. Below the standard of a Premier Inn. Would not recommend, sorry.

Its a shame as the Hotel is in a good place for us, but it needs cleaning so much our room had not been hovered bits and hair on the carpet. Dust was thick on the furniture, and had not been cleaned from the last person who left, milk stains from the tea tray still there with hair on the tray. Spiders were huge with their webs on the high ceiling. These details if they had been sorted would have been so much better. On the plus side we had a front facing room with large windows that can be opened, it was boiling hot outside and hotter inside, the road outside was very busy so having to have the window open all night was not good we did not sleep at all. Breakfast was okay for us. One thing that was good was that the bed was clean.

Convenient location for the city centre, providing you are happy walking. Pleasant evening meal and breakfast. The £18 overnight parking charge was not initially clear. Slow leak in bathroom.

Room was dusty. It needed a vacuum. Overall, the facilities need an upgrade.

Pleasant stay local to town great location Staff were helpful

Friendly and helpful team - this is our second stay and wound definitely recommend to anyone looking to stay in Cambridge - centrally located and convenient walking distance to most everywhere you would want to go.

My sister and myself stayed at the hotel last night, the room wasn't in the main hotel, it was across the car park.on entertaining the room it was old fashioned, this we could cope with. The problem was the room was boiling hot, it hadn't been aired. Windows all closed. It didn't look like at had been used for a very long time. It was late so we just went to bed, it was very noisy, definitely no soundproofing... The room was absolutely discussing, dirty, cobwebs, cracks in plaster. The bathroom was so dirty and not kept clean that we couldn't even have a shower. We have photos to show but I can't upload on here. I would like booking .com to contact me,please

The hotel and location was good but the evening waiter's were very rude with a don't care attitude 😒

The position of the hotel was really good, nice views and in an accessible location. Good transport links. Everyone at the hotel was helpful, kind and warm. Nothing was too much. The food was lovely and reasonable prices. I especially enjoyed the Salmon in white wine sauce and Prawns with seasonal veg, it was scrumptious. I would definitely stay here again.

The hotel is in a great location, approximately 15 minute walk to the town centre and Kings College, There is parking on site, which is payable for customers who have not booked directly through hotel website. Blue Badge holders park for free. Hang onto your parking ticket, as you'll need it to exit the barrier. All the staff were friendly and helpful and were very accommodating with installation of oxygen concentrator and tanks for my husband's use. Our large double room was spacious and clean, although there is no AC, so it was very warm, even with the window open. We took small portable fans which helped massively during the night. The continental breakfast is mainly bread/toast, pastries and fresh fruit, with ham and cheese. The shower was pretty powerful and shampoo and shower gel are provided.

No T V to watch World Cup. Bar closed at 10.00….never experienced this anywhere else…really poor.

Clean and good value - large car park so no worries about parking!

Unfortunately I arrived in the evening, restaurant was closed, bar was closed at 10pm on Saturday night. Room was so hot, window closed, no fan in a Heatwave! Tv did not work and kettle was dodgy only 2 tea etc of everything, one day room was not cleaned at all, breakfast was average.

Como é comum na Europa, não havia formas de lidar com o calor excessivo no Interior do hotel.

Booked in for 3 day visit, reception undermanned,,very dated, stair carpet thread bare, begining to think oops made a mistake.Entered my room the curtain was hanging off,the lampshades were stained and it was like sitting in a sauna, no aircon or fan. Asked for a refund and booked into another hotel.Good point was that they had no issue with the refund.Also if you book through a third party it's £18 a day parking. Hotel well situated, but not for me.

Nice room and location for the hotel. It was close to a lot of sites around Cambridge. We were there during a heat wave and the rooms had no air conditioning which made things super uncomfortable for sleeping.