阿伦德尔之家酒店

环境不错，地理位置也不错，国王学院只需15分钟!距离游船码头也很近！

Good

I love to go sightseeing with my family members and I have stayed in countless hotels. I do not use to write negative feedback but my experience with this hotel is the worst among all, making me to feel that I have to write something. First of all, the receiptionist was impolite and even rude. I was told that there was a charge for the carpark. When I tried to ask the fee for parking, I could not understand why I gave the impression to the receptionist that I did not want to pay the fee. She mocked at me in a way that I could not pay. As a solicitor, I think I did never intend to evade my liability of whatever nature. Second, I rented a family room. It was a nice room but located at the 4th floor, Seeing that we have 7 baggage, she just directed me, cooly, that to take them upstairs. She told me the time for breakfast. Because her English has a thick foreign accent, I could not hear clearly. When I tried to clarify the time but it seemed to me that she did not even want to talk to me. Or perhaps Icould not understand her English for the first time, she felt she had no responsibility to clarify. When my daughter came to the reception and wanted to ask if there was a lift to go up to the 4th Floor, before she could finish her sentence, the receptionist bluntly stopped her and shouted no. I am aggrieved by the receptionist. Although my room is good and the breakfast is satisfactory, I am sure I would not stay at this hotel again.

the bed is too too too too too too narrow.i can't turn over.

非常一般。晚餐也一般。床铺比较干净

Location

Very good location. Good food. Restaurant staff very courteous, efficient and helpful. I’d particularly like to commend Basil. But reception staff didn’t have any local knowledge (eg the whereabouts of Tourist Information, for example Car parking charges are extortionate but if you book directly with the hotel it’s free. This isn’t easy to navigate before arry

This hotel is very very tired. We were upgraded. Not sure what we got for that, as we were placed in an area of units at the back of the hotel. The room size was ok for the two of us. However, it all went down hill from there. The carpets are very old and stained. The room had only a double bed, not queen or king as you might expect. The bed and linen were clean though. The bathroom was totally unacceptable. There was mould on the tiles and in particular the showerhead was covered with it. Disgraceful. Breakfast offered was simple and it was ok. What you would expect from a 3 star. Inside main hotel, it looked like it hasn’t seen any remodelling for 40 years. Very tired.

Lovely stay at Arundel House. Staff were very helpful, especially lovely lady at check in. Continental Breakfast was good and location perfect for walking Cambridge

Our room was on the first floor and there was no air conditioning so the room was unbelievably hot. We opened the windows which made very little difference and to add to our discomfort we were subjected to the noise of the traffic and rowdy passers by. We were actually thinking of driving home at 2.00 as it was impossible to sleep.

Good location (within walking distance to the city centre); friendly staff; beautiful building; good breakfast.

All good apart from the tiny bed. Excellent location and a generally comfortable stay. Also don't be hoodwinked by the lure of free parking if you book direct, the cost is inflated by the price of parking so no gain and no hotels.com points!

The property is a bit dated decor and furnishings could do with upgrade. The entrance to reception could do with the door painted and the flag stones and steps power washed. The rooms were clean and bedding good. The staff were lovely. The hotel is in a good position to explore all of the attractions.

Location great. However, from what looks like a nice Victorian hotel from the road and the public areas, the accommodation itself was very poor. Fraying furniture, yellowing installations including the phone, which didn’t work. No air-con or fans available on the 30c hottest day of the year. The room was an oven and we had little sleep. Add to that, the bar and restaurant were closed and £16 for the pleasure of using their own parking! Continental Breakfast was passable, ignoring the squashed croissants, albeit for the price I would have expected a full English without the £25 supplement for the two of us. I think my overall conclusion is this could easily be 5*’s with a bit more attention to detail and not just relying on its location to sell rooms. Disappointing.

The room was clean and spacious. However the continental breakfast options were lacking.

No butter at breakfast for 2 mornings

Lage und Zimmer und Frühstück gut, enges steiles Treppenhaus, kein Aufzug, Parken 23 Pfund teuer

Good breakfast selection good location

Convenient location and parking. Love being on the river and Jesus Green. Property is clean and functional, albeit dated and basic.

The room was ill kempt and dirty. I crotch this with the receptionist whi asked me to email them with the photos. To date I have had no response.