切尔滕纳姆追逐酒店及水疗中心

Off to a sterling start with quick and easy check-in, room was really nice, big, spotless and very comfortable bed. Considering the size of the room, the shower could have been a bit bigger! Otherwise everything was perfect. Good night's sleep. Up until Breakfast that is which was an absolute shambles! We wandered down just before 9 am considering breakfast went on till 10.30 am to find that they had ran out of such things as baked beans, pastries, muffins and the like. Waited absolutely ages for a re-stock on hot food. So long that someone cleared away our drinks that were still on our table so that when we went back to it it had been re-set!! Not so good. Need more staff on at breakfast time and certainly the kitchen need to be more aware of a full hotel when serving breakfast till 10.30 am not to run out of stuff at 9 am!! Other than breakfast the stay was great.

Great hotel. Very spacious rooms, great Spa.

we stayed in the hotel for a long weekend. The hotel needs a bit of cleaning, especially the SPA area.

Good place to stay with a couple of nearby restaurants and pubs

breakfast was great. pool was great and so was the gym nice setting, and the car park was very safe, secure and free!

Staff were all very helpful and accommodating

Great venue and excellent value for money.

Bed was lovely and comfortable as were the pillows,breakfast was delicious, staff were very friendly.

Staff were friendly and helpful throughout our stay. The bar area was nice and comfortable for a drink, with a good atmosphere. The restaurant served nice food and we enjoyed our meals. The pool area could have been a little cleaner, and the jacuzzi system was frustrating as it was on a timer, only 4 minutes on and then 10 minutes off, which was quite annoying. The standout part of the hotel was definitely the breakfast and the breakfast staff, who were excellent. Overall, yes, we would stay again.

Everything was extra excellent

Average breakfast. Spa and pool is small and busy with locals.

The hotel was great and staff were friendly just felt a little short staffed on occasion

The hotel is excellent other than the restaurant. We stay here regularly on the way to Devon. We tried the restaurant on the way and it wasn't good. Tried again on the way back with 10%discount and had to send the meal back. Next time we stay in July we will dine at the premier inn/beafeater 10mins away Otherwise all was good

Lovely modern hotel with nice spa facilities. Bedroom super comfy, clean bathroom with shower over bath. Breakfast was excellent. All staff were very welcoming.

10/10 would stay here again!

Bit of a mixed experience with this hotel. Generally decent public spaces and our room was spacious and modern. The spa facilities are underwhelming, and the changing rooms could definitely use a refit. It was difficult to find a locker that locked! Just feels a bit tired overall. We visited over the May bank holiday to go to the Cheltenham cheese roll event. One would assume the hotel would have predicted that this would be a busy time and staff accordingly. Alas, it was not the case. The queue in the bar for a drink was ridiculous for the two poor bar staff on duty, and we had the same experience in the restaurant. The first night there was a sign to say no hot food was available, and the second night which we had booked an early seating at 6pm, we sat till 7pm waiting for food. At which point I told the waiter not to bring it if it didn't come out in the next few minutes. It was duly served, and the burger which I figured would be really difficult to mess up was practically inedible. My wifes meal although not bad was just unseasoned and bland. An extremely disappointing experience. I do want to state that our complaint is not with the staff, they were running ragged the whole time, and the same is true of the all the staff we dealt with, but the hotel management or whoever runs Q hotels needs to take a look at staffing levels at busy times. I am aware that maybe on a normal weekend things may have been better, and others may have better experiences.

Room nice and clean friendly staff and good buffet breakfast.

good location and easy to find. Pool was good size and the steam and sauna empty when we were there .clean changing rooms with code lockers so no need for money. breakfast had plenty of choices.

Great place to stay, clean and well located.

Excellent breakfast.