DoubleTree by Hilton Hotel and Spa Chester

I wish I have chance to visit the hotel but I didn't due to booking mistake. The Hotels.com and hotel staff are helping me for the cancellation refund and I hope to have further progress since there is not much new so far.

Most of the staff were helpful and made it a good experience, the use of the spa facilities was £20 each for 2 hours, it wasn’t a great experience, not very clean and the aroma room definitely had an aroma, it was unfortunately a very unpleasant one, we did mention this to the staff member as we left he did apologise and said it can get quite smelly when lots of people have been using it throughout the day, it was very busy and some very loud people and some people drinking alcohol, not the best experience and we only stayed for an hour because it wasn’t very nice being there. On the second day staying the smoke alarm went off a few times in the restaurant on which was really loud.

Loved the decor, everywhere was so clean, staff polite, the evening mean and breakfast was excellent. Can’t fault anything

Excellent choice

Great location and facilities, top stay.

A/C was a little noisy. Nice to have a fridge in room. Some fixtures need updating. Shower head sprayed towards shower door and you couldn't move it up either, it kept sliding back down. Staff seemed stuffy. Strange place to get into, seemed like there was only one main door. Inconvenient when you have alot of luggage as you have to walk far, it gets busy

Breakfast Complaint I would like to make a formal complaint regarding the breakfast service on the first day of my stay. Despite paying approximately £400 for breakfast, the experience was extremely disappointing. Due to poor organisation and a lack of available tables, we had to wait a considerable amount of time before being seated. By the time we were able to access the breakfast buffet, there was very little food remaining. The overall service fell well below the standard I would expect, particularly given the amount paid. The only member of staff who provided a positive experience was Semih, who was professional, helpful and appeared to be doing everything possible under the circumstances. As a result of the poor service and the fact that we were unable to enjoy the breakfast we had paid for, I would like to request a full refund for the first day’s breakfast. I look forward to your response.

Love staying at the Doubletree but this visit was spoilt by inconsiderate guests..Lots of noise in the corridor during the late evening and early morning..shouting and singing. This lead to a poor night sleep.

It was ok but staff were not really helpful and amenities rather expensive or non existent.

Great hotel, friendly staff and great amenities. Few issues in the restaurant but staff sorted them all out with no bother. Will definitely book to stay again.

Fantastisk personal, fina rum och sköna sängar. Frukosten var inte värt pengarna och kaffet var riktigt dåligt.

Nice room, but the bath didn’t drain making the shower a bit of a paddling experience, but friendly staff and good food. £20 to use the pool felt a bit pricy but overall a nice hotel.

Ladies on reception at checkin were so lovely

A nice and serene environment with friendly and welcoming staff

Excellent hotel in a great location with very helpful and friendly staff, along with superb facilities

Check in was a bit antiquated. Paper and pen in the 21st century. Also 2 reception desks but with unequal queues. Bend linen a bit starchy, and of course they all use that industrial cleaner from sketchleys which smells terrible The towels smelt terrible as well It really should be that the linen and towels are cleaned with a domestic soap powder like aerial or bold, or with a conditioner like comfort so that customers get the wow factor of the room smelling like home rather than a hospital.

The room was lovely, spacious and clean with a nice bathroom and lovely shower! The receptionist were really nice though the staff in the garden room (restaurant) could improve. The male staff were pleasant enough though some of the female staff need to Improve their customer service.

Disappointed that the EV charger was not available as this is the main reason I stay at the property

Excellent hotel Excellent customer service.very clean and comfortable rooms

Lovely clean room and bathroom, very nice decor and great to have a fridge available