DoubleTree by Hilton Southampton

Gym too hot

The room on the 5th floor was clean and comfortable. The heating/cooling system was not working in the room and there was a portable dehumidifier with a fan that moved the air around. It was pretty warm but tolerable. The next night it was cooler outside and our room was more comfortable.

Bang average that’s all you can say really parking expensive as nothing around to warrant charging for parking.

Lovely hotel

Our stay was short but very good except for when we went for dinner and breakfast, the air conditioning was on full force which made it very cold to sit and enjoy your meal. We did mention to the staff and so did many other people so hopefully they got someone in to correct the problem

Clean modern spacious room

Q

There were children running around and very noisy not respecting the ambience of the surroundings.

Nice size room and friendly check-in staff.

Room was very nice, comfy bed . Staff friendly, just didn’t like the food ( everything deep fried)

More toilet roll would be helpful on arrival

Good breakfast and clean room

Picked this hotel as a stop off for the ferry to jersey. Had everything we needed. Breakfast really good. Had to pay for parking which we didn’t really appreciate.

The visit to this hotel was a pleasure from when we booked to when we left

The room wasn't as clean as expected. The electric outlets didn't work. Someone came rapidly to fix it. At the restaurant, the server didn't bring us water like the others neither come back to see how we were doing. It is a good quality price. Even with those inconvénients, we would go back for a short journey. One or two days.

Staff were very friendly and helpful and facilities were very clean. Food was amazing

Accommodation was ok and staff were friendly, clean rooms couldn’t ask for much more. The restaurant let the hotel down. Firstly when my husband asked about booking a table the first waiter wasn’t friendly. We ordered a mocktail which never came we had to query it before they realised it’s because they ran out of mint. The food was ok but expensive, not many vegetarian options. They advertised sticky toffee pudding which was actually syrup pudding with a pot of toffee sauce. I was gutted was so looking forward to it ask don’t eat puddings often. when I queried it the waiter they thought I was weird, I suggest you google sticky toffee pudding recipe! Great that children under 5 eat free but no vegetarian option on the menu, we had to ask, when it came out it was missing veg which was advertised. Breakfast was ok, although the cooked breakfast buffet had no vegetarian options and they used caged eggs! Shameful i hope they find it in their conscious to move to free range. Would stay in the accommodation again but would find somewhere else to eat!

Clean room and friendly staff. Classic good hotel.

Clean rokms ..friendly and helpful staff

There's nothing particularly standout to highlight — the overall experience simply fell short of expectations. The hotel feels dated and would benefit from modernised facilities. Staffing levels appeared insufficient during check-in, which made the process slow and far from seamless — this is an area that needs meaningful improvement. Breakfast was a pleasant enough experience, though a broader selection of choices would elevate it further. The rooms were clean and the bathrooms well-maintained, which was appreciated. However, a few things gave cause for concern: the air conditioning produced an odd vibrating noise, the bedspread required closer inspection before we felt comfortable, and the window didn't appear to adequately keep out the elements. The TV also offered very limited channel options. On the value front, the pricing felt slightly steep given the standard of amenities on offer. In a world where travellers are genuinely spoilt for choice, this property didn't quite measure up. As a long-standing Hilton Honours member, I had higher expectations — and unfortunately this stay was a bit of a let-down.