箱根酒店小涌园

Ten of us checked in in the five rooms, sadly one of the rooms were not properly cleaned, we found some dirt on the carpet, but we did understand the incident should be caused by the previous guests, and the hotel was nice enough to change to a bigger room for us. The hotel staff was very nice and helpful, and the hotel was quite newly refurbished, just unlike other old-fashioned onsen hotel, the entertainment in this hotel was quite limited. The entire family gave very high compliments to the food quality! Both dinner and breakfast were awesome! Overall this is a hotel for relax and a break from city life.

very good hotel, nice garden and food

酒店環境優美，自助餐選擇多，味道好。由於時間緊迫，我們為了逛酒店旁庭園，錯過了Yunessun,可惜。希望下次再有機會到訪，去Yunessun 暢玩

Great

It was super close to the Yunessun and there are a lot of choices for the dinner & breakfast buffet!!

丁寧です

スタッフの対応が丁寧だった。お部屋の中や、廊下などが清潔感を感じることができた。

The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.

良かったです！

The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.

Maravilhoso!

夜エレベーター前のフロアの電気が付いてなく暗かったです。 食事の時間が19:30のプランを予約しましたが　事前の承諾なく20:00に変更になっていました。 建物は新しく部屋も綺麗でしたが　料金に見合うサービスが不足していると感じました。

Excellent

It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.

Great hotel in an awesome location! Loved the onsens.

Nettes hilfsbereites Personal, gemütliches Zimmer, große Speisenauswahl bei Frühstück und Dinner, nützlicher Shuttleservice von Gora Station

Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.

Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.

Beautiful property and great staff.

Convenient location as just across the road from hot springs. The most amazing buffet breakfast and dinner we have seen. Clean rooms, friendly staff. Would definitely return.