箱根酒店小涌园

Ten of us checked in in the five rooms, sadly one of the rooms were not properly cleaned, we found some dirt on the carpet, but we did understand the incident should be caused by the previous guests, and the hotel was nice enough to change to a bigger room for us. The hotel staff was very nice and helpful, and the hotel was quite newly refurbished, just unlike other old-fashioned onsen hotel, the entertainment in this hotel was quite limited. The entire family gave very high compliments to the food quality! Both dinner and breakfast were awesome! Overall this is a hotel for relax and a break from city life.

very good hotel, nice garden and food

酒店環境優美，自助餐選擇多，味道好。由於時間緊迫，我們為了逛酒店旁庭園，錯過了Yunessun,可惜。希望下次再有機會到訪，去Yunessun 暢玩

Great

It was super close to the Yunessun and there are a lot of choices for the dinner & breakfast buffet!!

We are satisfied with the breakfast. I hope they serve ala carte for dinner. Not all guest are not into buffet.

Trop de pleur d’enfant au petit déjeuner

I had higher expectations but overall not bad. Beware this is a family resort so expect running screaming kids especially at dinner and breakfast.

Buffet inklusive, great

Breakfast was great & onsen was clean, no fresh towel service at the onsen

Beautiful hotel

Staffs went above and beyond to accommodate our needs

The hotel was pricy but it’s worth it! Beautiful hotel, lovely views. The breakfast buffet was amazing. We had the Yunnesen access included and it was an amazing experience. We didn’t use the onsen but had a look and it was beautiful as well. Highly recommend!

Veldig bra frokost og service

コンパクトで清潔でした。

This recently renovated hotel is very comfortable and absolutely beautiful. Rooms are a good size and well equipped with slippers, towels, toiletries, bottled water, tea and coffee, an electric kettle, fridge, etc. Tea, coffee and other beverages are also available in the lobby next to the comfortable lounge area which overlooks a beautiful garden. I enjoyed use of the on-site onsen (separate facilities for men and women) and the delicious buffet style dinner and breakfast. I appreciated the hotel shuttle ride to Gora station the morning I did the Hakone Loop using my Hakone Free Pass. I highly recommend this place as a peaceful, comfortable place to stay for solo travelers, couples and families.

The hotel is beautiful and tranquil. The onsen was very clean and extremely relaxing and rarely crowded. A bit of a language barrier with the staff and they are unable to accommodate luggage transfer which was disappointing.

綺麗なホテルで、大浴場も快適でした。食事も美味しかったです。 夕食付プランを予約していたはずなのにチェックインの際に夕食がついていないといわれ、外に食べに行くか、予約を追加で取るように提案されました。追加でお願いしようとしたら満席で予約が取れないと言われ、仕方なく外へ行くことにしました。部屋に戻ってから予約内容を確認したところ、やはり夕食付プランを頼んでいたので別のスタッフの方へ確認をしてもらったところ、「ついていますね」とだけ言われました。ちょっともやもやしました。

The restaurant dinner was definitely not worth the price of $60 Canadian. It was a good buffet and just not very fresh etc.. I wouldn’t recommend that the brunch was OK. I guess it was a little bit better same idea though buffet style, which is never really that fresh I feel like It’s kind of chaotic that none of nobody speak English, which is fine but you get in there and it’s so chaotic the check-in and they don’t let you check in early. She didnt even look to see if I could. It wasn’t the best experience for the price. They paid like 350 for one night.

朝食のバイキングに驚きました。 予定より長くゆっくり、しっかり朝食をいただけました。