箱根酒店小涌园

Ten of us checked in in the five rooms, sadly one of the rooms were not properly cleaned, we found some dirt on the carpet, but we did understand the incident should be caused by the previous guests, and the hotel was nice enough to change to a bigger room for us. The hotel staff was very nice and helpful, and the hotel was quite newly refurbished, just unlike other old-fashioned onsen hotel, the entertainment in this hotel was quite limited. The entire family gave very high compliments to the food quality! Both dinner and breakfast were awesome! Overall this is a hotel for relax and a break from city life.

very good hotel, nice garden and food

酒店環境優美，自助餐選擇多，味道好。由於時間緊迫，我們為了逛酒店旁庭園，錯過了Yunessun,可惜。希望下次再有機會到訪，去Yunessun 暢玩

Great

It was super close to the Yunessun and there are a lot of choices for the dinner & breakfast buffet!!

This recently renovated hotel is very comfortable and absolutely beautiful. Rooms are a good size and well equipped with slippers, towels, toiletries, bottled water, tea and coffee, an electric kettle, fridge, etc. Tea, coffee and other beverages are also available in the lobby next to the comfortable lounge area which overlooks a beautiful garden. I enjoyed use of the on-site onsen (separate facilities for men and women) and the delicious buffet style dinner and breakfast. I appreciated the hotel shuttle ride to Gora station the morning I did the Hakone Loop using my Hakone Free Pass. I highly recommend this place as a peaceful, comfortable place to stay for solo travelers, couples and families.

The hotel is beautiful and tranquil. The onsen was very clean and extremely relaxing and rarely crowded. A bit of a language barrier with the staff and they are unable to accommodate luggage transfer which was disappointing.

綺麗なホテルで、大浴場も快適でした。食事も美味しかったです。 夕食付プランを予約していたはずなのにチェックインの際に夕食がついていないといわれ、外に食べに行くか、予約を追加で取るように提案されました。追加でお願いしようとしたら満席で予約が取れないと言われ、仕方なく外へ行くことにしました。部屋に戻ってから予約内容を確認したところ、やはり夕食付プランを頼んでいたので別のスタッフの方へ確認をしてもらったところ、「ついていますね」とだけ言われました。ちょっともやもやしました。

The restaurant dinner was definitely not worth the price of $60 Canadian. It was a good buffet and just not very fresh etc.. I wouldn’t recommend that the brunch was OK. I guess it was a little bit better same idea though buffet style, which is never really that fresh I feel like It’s kind of chaotic that none of nobody speak English, which is fine but you get in there and it’s so chaotic the check-in and they don’t let you check in early. She didnt even look to see if I could. It wasn’t the best experience for the price. They paid like 350 for one night.

朝食のバイキングに驚きました。 予定より長くゆっくり、しっかり朝食をいただけました。

Vi blev besvikna på detta hotell då vi främst bokat det då vi såg bilderna på ett utomhusbad men det visade sig att det badet tillhör ett annat hotell som förvisso låg nära men det var stort och lite krångligt att hitta. Vi skippade badet. En annan besvikelse var maten och miljön i restaurangen som mer var som en skolmatsal. Det var en buffé som inte var särskilt speciell och mest påminde om maten som serverades till frukost. Andra kvällen gick vi ut och åt trots att vi betalat för middagen på hotellet. Men hotellet i sig var väldigt stilrent och mysigt. Lugnt och tyst (förutom i matsalen), trevlig liten bar. Perfekt läge. Det ligger ett konstmuseum tvärs över gatan och ett annat museum en busshållplats bort. Och bussen stannar precis utanför hotellet. Hotellets eget bad var rent och fint - de hade även en bassäng utomhus som var härlig men inte med den utsikten som hotellets bilder felaktigt marknadsförde.

丁寧です

スタッフの対応が丁寧だった。お部屋の中や、廊下などが清潔感を感じることができた。

The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.

良かったです！

The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.

Maravilhoso!

夜エレベーター前のフロアの電気が付いてなく暗かったです。 食事の時間が19:30のプランを予約しましたが　事前の承諾なく20:00に変更になっていました。 建物は新しく部屋も綺麗でしたが　料金に見合うサービスが不足していると感じました。

Excellent

It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.