Hakone Kowakien

Breakfast and dinner are very good.

Ok

Wonderful clean rooms, great dinner and breakfast Buffett! We all enjoyed a relaxing evening at the Yunessun

Breakfast and dinner buffet included, beautiful garden and easy access to bus to rope line and hiking. Lovely outdoor Onsen as well as grand windows overlooking mountains and garden. Relaxing.

Cashless Hotel , good location for the cable car

We are satisfied with the breakfast. I hope they serve ala carte for dinner. Not all guest are not into buffet.

I had higher expectations but overall not bad. Beware this is a family resort so expect running screaming kids especially at dinner and breakfast.

Breakfast was great & onsen was clean, no fresh towel service at the onsen

Beautiful hotel

Staffs went above and beyond to accommodate our needs

The hotel was pricy but it’s worth it! Beautiful hotel, lovely views. The breakfast buffet was amazing. We had the Yunnesen access included and it was an amazing experience. We didn’t use the onsen but had a look and it was beautiful as well. Highly recommend!

This recently renovated hotel is very comfortable and absolutely beautiful. Rooms are a good size and well equipped with slippers, towels, toiletries, bottled water, tea and coffee, an electric kettle, fridge, etc. Tea, coffee and other beverages are also available in the lobby next to the comfortable lounge area which overlooks a beautiful garden. I enjoyed use of the on-site onsen (separate facilities for men and women) and the delicious buffet style dinner and breakfast. I appreciated the hotel shuttle ride to Gora station the morning I did the Hakone Loop using my Hakone Free Pass. I highly recommend this place as a peaceful, comfortable place to stay for solo travelers, couples and families.

The hotel is beautiful and tranquil. The onsen was very clean and extremely relaxing and rarely crowded. A bit of a language barrier with the staff and they are unable to accommodate luggage transfer which was disappointing.

The restaurant dinner was definitely not worth the price of $60 Canadian. It was a good buffet and just not very fresh etc.. I wouldn’t recommend that the brunch was OK. I guess it was a little bit better same idea though buffet style, which is never really that fresh I feel like It’s kind of chaotic that none of nobody speak English, which is fine but you get in there and it’s so chaotic the check-in and they don’t let you check in early. She didnt even look to see if I could. It wasn’t the best experience for the price. They paid like 350 for one night.

The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.

The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.

Excellent

It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.

Great hotel in an awesome location! Loved the onsens.

Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.