Hakone Kowakien

Hotels
8.9
/10
Exceptional
142 reviews

What Guests Say About Their Stay

Kim

10.0
/ 10
It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.

marie

10.0
/ 10
Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.

Kathy

10.0
/ 10
Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.
In the Area
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1297 Ninotaira Hakone-Machi,, Ashigarashimo-Gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Hakone Kowakien is a hotel is located at Hakone-machi. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hakone Kowakien

1297 Ninotaira Hakone-Machi,, Ashigarashimo-Gun, Kanagawa, Ashigarashimo-gun, Kanto, Japan, 250-0407
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Hakone Kowakien Rates per Night

Looking for the best Hakone Kowakien hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Hakone Kowakien room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Hakone Kowakien Location & Address

Hakone Kowakien is located at 1297 Ninotaira Hakone-Machi,, Ashigarashimo-Gun, 神奈川県, 足柄下郡, 関東, 日本, 250-0407. It's situated in the Hakone area of Japan, known for its stunning natural beauty and hot springs. The hotel is approximately 8 km from the Hakone city center.

How to go to Hakone Kowakien from Airport

Planning your hotel transfer from the airport to Hakone Kowakien? Here's a breakdown of your options to ensure a smooth journey. Whether you're looking for the fastest route or the most affordable one, we've got you covered.
  • Taxi (most direct):

    A taxi from Narita (NRT) or Haneda (HND) airport will take you directly to Hakone Kowakien. This is the fastest option, but also the most expensive. Expect a journey of around 2-3 hours from Narita and 1.5-2 hours from Haneda, depending on traffic.
  • Train (most scenic):

    Take the Narita Express or Limousine Bus to Tokyo Station, then transfer to the Tokaido Shinkansen (bullet train) to Odawara Station. From Odawara, take a Hakone Tozan bus to Hakone Kowakien. This option offers beautiful views of the Japanese countryside.
  • Airport Limousine Bus + Hakone Tozan Bus (convenient):

    Take the Airport Limousine Bus directly from Narita or Haneda to Hakone-Yumoto Station. From Hakone-Yumoto, take the Hakone Tozan bus to Hakone Kowakien. This is a comfortable and relatively hassle-free option.
  • Ride Hailing (alternative):

    Ride Hailing services are available, but may be expensive for long distances. Check the Traveloka app for availability and pricing.

Tips:

For the most convenient route, consider taking the Airport Limousine Bus to Hakone-Yumoto Station, followed by the Hakone Tozan bus to Hakone Kowakien. This option minimizes transfers and offers a comfortable journey.

Hakone Kowakien Reviews & Summary

Looking for all about hotel Hakone Kowakien before you book? Hotel reviews can give you a great insight into what to expect during your stay. Here's a summary of what guests are saying about this popular Hakone hotel. Guests consistently praise Hakone Kowakien for its exceptional service, stunning natural surroundings, and relaxing atmosphere. The hotel's standout features include its onsen (hot springs), delicious dining options, and comfortable rooms. Many reviewers also highlight the hotel's convenient location for exploring the Hakone region.

One recent guest wrote: "Absolutely loved my stay at Hakone Kowakien! The onsen were amazing, the staff were incredibly friendly, and the food was delicious. I highly recommend this hotel for a relaxing getaway."

Hakone Kowakien Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Hakone Kowakien offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a breakdown of the different hotel bedroom types available:
  • Standard Room:

    Comfortable and well-equipped, these rooms offer a relaxing space to unwind after a day of exploring Hakone. Available in smoking and non-smoking options.
  • Superior Room:

    Offering more space and enhanced amenities, Superior Rooms provide an extra level of comfort. Some rooms offer views of the surrounding mountains.
  • Deluxe Room:

    These spacious rooms feature luxurious furnishings and stunning views. Many Deluxe Rooms include a private balcony or terrace.
  • Suite:

    For the ultimate in luxury, the hotel's suites offer separate living and sleeping areas, as well as a range of premium amenities.
  • Japanese-style Room:

    Experience traditional Japanese hospitality in these rooms, featuring tatami mats, futon beds, and a relaxing ambiance.

Hakone Kowakien is not a pet-friendly hotel. Please contact the hotel directly for assistance with boarding options.

Hotel Facilities in Hakone Kowakien

Looking for a hotel with great hotel facilities? Hakone Kowakien offers a wide range of hotel amenities to ensure a comfortable and enjoyable stay for guests of all ages.
  • Onsen (Hot Springs):

    Relax and rejuvenate in the hotel's traditional Japanese hot springs. Open 6:00 AM to 12:00 AM.
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open seasonally.
  • Spa:

    Indulge in a variety of treatments at the hotel's spa. Extra fees apply.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Kids' Club:

    Keep the little ones entertained with a range of activities at the Kids' Club. Open 9:00 AM to 6:00 PM.
  • Game Room:

    Enjoy a variety of games in the hotel's game room.
  • Gift Shop:

    Find the perfect souvenir at the hotel's gift shop.

Hotel Buffet or Restaurant/Cafe in Hakone Kowakien

Craving a delicious meal at the hotel? Hakone Kowakien boasts a variety of dining options, including a hotel buffet and several restaurants and cafes. Here's a taste of what's on offer:
  • Grand Vert:

    Enjoy a lavish hotel buffet featuring international cuisine. Price: Approximately SGD 80 per person. Opening hours: Breakfast, Lunch, and Dinner.
  • Teppanyaki Keyaki:

    Indulge in a delicious teppanyaki experience, with chefs cooking right before your eyes. Price: Approximately SGD 120 per person. Opening hours: Dinner only.
  • Sushi Restaurant:

    Savor fresh and authentic sushi at this elegant restaurant. Price: Approximately SGD 100 per person. Opening hours: Lunch and Dinner.
  • Lounge:

    Relax with a coffee or cocktail at the hotel's stylish lounge. Opening hours: 10:00 AM to 11:00 PM.

Special Dishes:

Be sure to try the hotel's signature Wagyu beef teppanyaki and the fresh seasonal sushi.

Hakone Kowakien Airport pickups and How to Book

Need a hotels with airport shuttle? Hakone Kowakien offers a convenient hotel to airport transfer service to make your arrival and departure as smooth as possible.

The hotel offers airport pick-up services from both Narita (NRT) and Haneda (HND) airports. To book, simply contact the hotel directly at least 72 hours in advance with your flight details. Be sure to confirm the price and meeting point when booking.

Nearby MRT Station & Bus Stops

Navigating Tokyo's public transport is easy with the extensive network of MRT and bus lines. Here are some nearby MRT station and bus stops nearby Hakone Kowakien:
  • Hakone-Yumoto Station (Bus Stop):

    This is the main transportation hub for the Hakone area. From here, you can catch buses to various destinations, including Hakone Kowakien. Distance: Approximately 6 km.
  • Kowakien Bus Stop:

    Located directly in front of the hotel, this bus stop provides easy access to other attractions in the Hakone area.

To use the public transport system, you can purchase a Suica or Pasmo card, which can be loaded with funds and used on both trains and buses. These cards can be purchased at most train stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities to keep the whole family entertained? Tokyo offers a wealth of nearby places to go and nearby sightseeing places that are perfect for kids and adults alike. Here are five family-friendly attractions near Hakone Kowakien:
  • Hakone Open-Air Museum:

    Explore a stunning collection of contemporary sculptures set against the backdrop of the Hakone mountains. Distance: Approximately 1 km. Entry Price: SGD 20.
  • Hakone Venetian Glass Museum:

    Admire beautiful Venetian glass art and enjoy a gondola ride on the canal. Distance: Approximately 2 km. Entry Price: SGD 18.
  • Lake Ashi:

    Take a scenic cruise on Lake Ashi and enjoy breathtaking views of Mount Fuji. Distance: Approximately 8 km. Cruise Price: SGD 15.
  • Hakone Ropeway:

    Ride the Hakone Ropeway and experience panoramic views of volcanic hot springs and stunning landscapes. Distance: Approximately 5 km. Round Trip Price: SGD 25.
  • Little Prince Museum:

    Step into the world of Antoine de Saint-Exupéry's beloved story at this charming museum. Distance: Approximately 3 km. Entry Price: SGD 16.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Japan!

Where to eat near Hakone Kowakien (Tokyo)

Craving some delicious nearby dining options? Tokyo is a food lover's paradise, with a wide variety of local food and food eatiries near me to suit every taste and budget. Here are some recommendations for where to eat near Hakone Kowakien:

Cafes/Restaurants:

  • Starbucks Coffee (various locations):

    Enjoy a familiar cup of coffee and a pastry at one of Tokyo's many Starbucks locations.
  • Denny's (various locations):

    A popular family restaurant chain offering a variety of Western and Japanese dishes.
  • Saizeriya (various locations):

    A budget-friendly Italian restaurant chain with a wide selection of pasta, pizza, and other dishes.

Local Street Food:

  • Yakitori (grilled chicken skewers):

    A classic Japanese street food, yakitori is available in a variety of flavors and styles.
  • Ramen (noodle soup):

    A must-try in Japan, ramen comes in countless regional variations.
  • Takoyaki (octopus balls):

    A popular Osaka street food, takoyaki is made with batter, octopus, and various toppings.
  • Okonomiyaki (savory pancake):

    Another Osaka specialty, okonomiyaki is a savory pancake made with flour, eggs, and various ingredients.
  • Taiyaki (fish-shaped cake):

    A sweet treat filled with red bean paste or other fillings.

Shopping places near Hakone Kowakien (Tokyo)

Looking for some retail therapy? Tokyo is a shopper's paradise, with a wide variety of dept stores near me and shops near me to suit every taste and budget. Here are some nearby shopping destinations near Hakone Kowakien:
  • Takashimaya (Shinjuku):

    A high-end department store offering a wide selection of designer brands, cosmetics, and gourmet food.
  • Ginza District:

    Known for its upscale boutiques, department stores, and flagship stores of international brands.
  • Shibuya 109:

    A trendy fashion building catering to young women, offering a wide variety of clothing, accessories, and cosmetics.

Other Places to Stay Near Hakone Kowakien

Looking for alternative accommodations? Here are some other options for hotels nearby Hakone Kowakien:

Luxury/5–6 star hotels nearby:

  • Park Hyatt Tokyo:

    Iconic hotel with stunning city views, featured in the movie "Lost in Translation."
  • The Ritz-Carlton, Tokyo:

    Luxurious hotel offering exceptional service and panoramic views.
  • Aman Tokyo:

    Ultra-luxurious hotel with a minimalist design and a focus on wellness.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Japan!

Four-star hotels nearby:

  • Hotel Gracery Shinjuku:

    Known for its Godzilla head towering above the building.
  • Keio Plaza Hotel Tokyo:

    A large hotel with a variety of restaurants and bars.
  • Imperial Hotel:

    A historic hotel with a prime location near the Imperial Palace.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Japan!

Three-star hotels nearby:

  • Hotel Rose Garden Shinjuku:

    A comfortable and affordable hotel in a convenient location.
  • Sunroute Plaza Shinjuku:

    A budget-friendly hotel with easy access to Shinjuku Station.
  • Washington Hotel Shinjuku:

    A simple and clean hotel with a good location.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Japan!

Conclusion

Ready to experience the beauty and relaxation of Hakone Kowakien? With its stunning location, excellent facilities, and comfortable accommodations, it's the perfect choice for a memorable getaway. Don't miss out on the hotel availability and book your room booking today! Whether you're looking for a luxurious escape or a budget-friendly adventure, Traveloka has the perfect hotel for you. Start planning your trip now and discover the best of Japan! book cheap hotels in Japan and find cheap hotels nearby.

All facilities in Hakone Kowakien

Others Hakone Kowakien
Others

Things to Do

  • Shops
  • Beach umbrella
  • Garden
  • Outdoor pool
  • Spa
  • Sauna

Hotel Services

  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby

General

  • Parking
  • Lazy river
  • Terrace

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • Free WiFi

Nearby Facilities

  • Souvenir shop

Sports and Recreations

  • Game room

Accommodation Policy & General Information in Hakone Kowakien

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately JPY 2500 to 2500 for adults, and JPY 1500 to 2000 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted

If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The property will be renovating from October 6 2025 to June 30 2027 (completion date subject to change). The following areas are affected:
  • Exterior
  • Select guestrooms
Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 10:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 10:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hakone Kowakien
150
Number of floors in Hakone Kowakien
6
Another facilities in Hakone Kowakien
Shops, Beach umbrella, Garden, Outdoor pool, Spa

Frequently asked question in Hakone Kowakien

Is Hakone Kowakien parking free for hotel guests, and do you offer valet parking services?
Parking at Hakone Kowakien is complimentary for hotel guests. We don't offer valet parking services, however, ample hotel parking is available. Please inquire at reception upon arrival for assistance with parking your car.
Does Hakone Kowakien offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Hakone Kowakien. Unfortunately, specific details regarding hotel smoking rooms or designated smoking areas aren't readily available online. To confirm their smoking policy, I recommend contacting the hotel directly. They can provide the most up-to-date information on their smoking facilities.
Does Hakone Kowakien offer free hotel Wi-Fi for guests during their stay?
Hakone Kowakien's policy on complimentary hotel WiFi for guests varies. It's best to check directly with the hotel or refer to their official website for the most up-to-date information on their WiFi availability and any associated charges. Confirming this detail beforehand will ensure a smooth and connected stay.
Where is the nearest MRT station or bus stops nearby Hakone Kowakien? What are the top visitor attractions near the hotel?
The nearest bus stops are very close to Hakone Kowakien. For MRT stations, you'll need to take a bus to Odawara Station, which has excellent train connections. Nearby visitor attractions include the Hakone Ropeway offering stunning views, and the Hakone Open-Air Museum showcasing contemporary sculptures.
Is Hakone Kowakien a pet friendly hotel?
I'm afraid Hakone Kowakien isn't a pet-friendly hotel. Their policy doesn't allow pets, so unfortunately, you won't be able to bring your furry friend along. If you're looking for animal-friendly hotels in the area, you'll need to search for other options that specifically cater to pet-friendly accommodation.
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More Reviews from Other Guests in Hakone Kowakien

Overall Ratings & Reviews Hakone Kowakien

Traveloka (5)
Other sources (137)
9.0
Exceptional
From 137 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hakone Kowakien

Number of reviews per page
20
40
Top reviews
Joni A
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.
Read More
Anh
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.
Po Wa Cally
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Excellent
Kim
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.
Jennifer
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great hotel in an awesome location! Loved the onsens.
marie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.
Kathy
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.
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Mikhail
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful property and great staff.
Agata
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Convenient location as just across the road from hot springs. The most amazing buffet breakfast and dinner we have seen. Clean rooms, friendly staff. Would definitely return.
Christina
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Rooms were clean and the front desk staff was friendly. Dining was very disappointing, wasn't expecting kaiseki but tastes worse than local buffet place. Hot springs bath onsite was small, outdoor bath had limited mountain view. It was nice to get complimemtary access to another onsen a block away with multiple pools. Overall, okay but not a 5-star hotel.
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Maribel
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

It was great but dinner was fully booked.
Susan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful property with friendly staff
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We appreciated having breakfast and evening meal as part of our stay. Bus stop directly outside main entrance made commute to other locations easier especially when combined with Hakone free pass. The hotel has a shuttle bus which provides transport to Gora Railway station and the Cable car. We enjoyed walking to the Hakone Open-air Museum even though it was uphill on the return to the hotel.
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David
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The property was great. The “waterpark” was a bit odd—but in a very quirky and interesting way.
Pritesh
icon-Leisure
Leisure
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Check-in is strictly at 3pm — not a minute earlier — and staff were unhelpful throughout. It honestly felt like dealing with machines, not humans. The property caters almost entirely to Japanese guests, with little effort made for others. All announcements, including check-in and dinner calls, were made only in Japanese, leaving non-Japanese speaking guests confused. The self check-in/check-out kiosks are not user-friendly, and staff showed no willingness to assist. For dinner, it wasn’t even a proper reservation system — I was told to physically go upstairs, ask for approval from someone at a desk, and then return, instead of staff handling it directly. Very inconvenient and unnecessary. Overall, the service was cold, unwelcoming, and not up to international standards. Not recommended unless service improves dramatically.
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Wai Man
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

The buffet dinner is amazing and the free ticket to hot spring Morinoyu is a value-added experience in our trip. My family enjoy the stay.
Junchao
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

good resort
Nisha
6.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

The hotel was very nice but we informed them that we were vegan. They said they couldn’t do any thing for us. They were very unhelpful with the food situation. Breakfast was very poor.
david
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The restaurant needs help - food is not great. The Onsen is very nice
Sharon
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Hotel is new & beautiful. Compound is lovely with a garden to walk. Breakfast & dinner offers a good spread with free flow of wine & beer. We stayed for 3 nights, would help if they could change some of the dishes daily. Can get boring eating the same spread over 3 days. Room was compact but comfortable. No bathtub. Will pick a bigger room next time. Location is great. Local bus stop right in front of hotel. Very convenient. Do note that u may not be allowed to board if your luggage is big & bulky. Seek help from the hotel’s free shuttle service instead.
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Number of reviews per page
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Others 4 Hakone Kowakien

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Hakone Kowakien

Traveloka (5)
Other sources (137)
9.0
Exceptional
From 137 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hakone Kowakien

Number of reviews per page
20
40
Top reviews
Joni A
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel is a newer property with nice aesthetics. We stayed in a room with 2 double beds meant to fit 2 adults and 2 children (ages 10 and 12). Even by our British standards it was small. The dining was all buffet - breakfast and dinner. I thinks fairly hard to eat too healthy. The soft serve ice cream and bags of French fries were on offer at both meals. Kids loved it but it was a nightmare to police. The public onsen is completely fine to take children in with you. You are going in stark naked, though - so it’s perhaps not for everyone. The tunnels in across the street is “wacky” as described by our 10 year old - being polite. Frankly it was gross. I’ve never smelt a pool that was so disgusting - beyond strong chlorine. The chemicals felt like they were there to kill all the wee from the volume of children in the baths. Best bit was the “pyjamas” which we all wore to dinner every night after our onsen on the roof.we also enjoyed the balcony off of reception where you can get a coffee or juice and relax.
Read More
Anh
6.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The staff were friendly and professional. Our room was spacious and had the hotel toiletries. Their check in was a self ticketing system to their kiosk. The private onsen did not have a hot sauna.
Po Wa Cally
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Excellent
Kim
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

It was ridiculously easy to check in! All we really needed was our passports, which we keep on our person at all times. The courteous nature of the staff REALLY stood out. This hotel is one of the best I've ever stayed at in Japan or in the U.S. I would have paid doubled for a hotel this nice in the U.S.
Jennifer
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Great hotel in an awesome location! Loved the onsens.
marie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.
Kathy
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.
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Mikhail
icon-Leisure
Leisure
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful property and great staff.
Agata
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Convenient location as just across the road from hot springs. The most amazing buffet breakfast and dinner we have seen. Clean rooms, friendly staff. Would definitely return.
Christina
4.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Rooms were clean and the front desk staff was friendly. Dining was very disappointing, wasn't expecting kaiseki but tastes worse than local buffet place. Hot springs bath onsite was small, outdoor bath had limited mountain view. It was nice to get complimemtary access to another onsen a block away with multiple pools. Overall, okay but not a 5-star hotel.
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Maribel
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

It was great but dinner was fully booked.
Susan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Beautiful property with friendly staff
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

We appreciated having breakfast and evening meal as part of our stay. Bus stop directly outside main entrance made commute to other locations easier especially when combined with Hakone free pass. The hotel has a shuttle bus which provides transport to Gora Railway station and the Cable car. We enjoyed walking to the Hakone Open-air Museum even though it was uphill on the return to the hotel.
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David
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

The property was great. The “waterpark” was a bit odd—but in a very quirky and interesting way.
Pritesh
icon-Leisure
Leisure
2.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Check-in is strictly at 3pm — not a minute earlier — and staff were unhelpful throughout. It honestly felt like dealing with machines, not humans. The property caters almost entirely to Japanese guests, with little effort made for others. All announcements, including check-in and dinner calls, were made only in Japanese, leaving non-Japanese speaking guests confused. The self check-in/check-out kiosks are not user-friendly, and staff showed no willingness to assist. For dinner, it wasn’t even a proper reservation system — I was told to physically go upstairs, ask for approval from someone at a desk, and then return, instead of staff handling it directly. Very inconvenient and unnecessary. Overall, the service was cold, unwelcoming, and not up to international standards. Not recommended unless service improves dramatically.
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Wai Man
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

The buffet dinner is amazing and the free ticket to hot spring Morinoyu is a value-added experience in our trip. My family enjoy the stay.
Junchao
10.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

good resort
Nisha
6.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

The hotel was very nice but we informed them that we were vegan. They said they couldn’t do any thing for us. They were very unhelpful with the food situation. Breakfast was very poor.
david
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

The restaurant needs help - food is not great. The Onsen is very nice
Sharon
10.0
/10
Reviewed 49 week(s) ago

Hotels.com verified review

Hotel is new & beautiful. Compound is lovely with a garden to walk. Breakfast & dinner offers a good spread with free flow of wine & beer. We stayed for 3 nights, would help if they could change some of the dishes daily. Can get boring eating the same spread over 3 days. Room was compact but comfortable. No bathtub. Will pick a bigger room next time. Location is great. Local bus stop right in front of hotel. Very convenient. Do note that u may not be allowed to board if your luggage is big & bulky. Seek help from the hotel’s free shuttle service instead.
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