ฮาโกเนะโควาเกียน

Great hotel in an awesome location! Loved the onsens.

Nettes hilfsbereites Personal, gemütliches Zimmer, große Speisenauswahl bei Frühstück und Dinner, nützlicher Shuttleservice von Gora Station

Buffet breakfast had an abundance of options. Had buffet dinner which was also very good with multiple choices. Walking distance to Open Air Museum, with a few restaurants within walking distance. Bus easily accessible for areas farther from hotel.

Both the variety and quality of the breakfast and dinner menus were great. Bathing suit onsen area was different (i'm not sure i'm a fan of the different colours of water) but really enjoyed the traditional onsen at Yunesun. Many outdoor areas meant that none were crowded. The water temp did feel a littl bit cool compared to the private onsen at the hotel. Beautiful hotel in a beautiful setting. Unfortunately is was raining during our stay. It would have been nice to have a shuttle from the hotel to Yunesun to avoid walking in the rain as it is a rather steep walk.

Beautiful property and great staff.

Convenient location as just across the road from hot springs. The most amazing buffet breakfast and dinner we have seen. Clean rooms, friendly staff. Would definitely return.

Rooms were clean and the front desk staff was friendly. Dining was very disappointing, wasn't expecting kaiseki but tastes worse than local buffet place. Hot springs bath onsite was small, outdoor bath had limited mountain view. It was nice to get complimemtary access to another onsen a block away with multiple pools. Overall, okay but not a 5-star hotel.

스파도 좋았고 객실도 깨끗했습니다 !

It was great but dinner was fully booked.

Beautiful property with friendly staff

Excellent

We appreciated having breakfast and evening meal as part of our stay. Bus stop directly outside main entrance made commute to other locations easier especially when combined with Hakone free pass. The hotel has a shuttle bus which provides transport to Gora Railway station and the Cable car. We enjoyed walking to the Hakone Open-air Museum even though it was uphill on the return to the hotel.

The property was great. The “waterpark” was a bit odd—but in a very quirky and interesting way.

Check-in is strictly at 3pm — not a minute earlier — and staff were unhelpful throughout. It honestly felt like dealing with machines, not humans. The property caters almost entirely to Japanese guests, with little effort made for others. All announcements, including check-in and dinner calls, were made only in Japanese, leaving non-Japanese speaking guests confused. The self check-in/check-out kiosks are not user-friendly, and staff showed no willingness to assist. For dinner, it wasn’t even a proper reservation system — I was told to physically go upstairs, ask for approval from someone at a desk, and then return, instead of staff handling it directly. Very inconvenient and unnecessary. Overall, the service was cold, unwelcoming, and not up to international standards. Not recommended unless service improves dramatically.

自分で初めて計画立てての旅行だったので正直すごく不安でしたが、ホテルの方がとても親切に接客してくださり安心して1泊2日を楽しめました。 あらかじめ予約していたお部屋から数千円ほどでより良いお部屋にアップグレードできるというご提案やどんな感じのお部屋なのか丁寧に教えてくださったりととても感じがよくありがたかったです。 レストランもお皿が空いたらすぐにホールの方がお皿を下げてくれたりと周りをとても見られていて楽しく食事もできました。 次回箱根に泊まる時はぜひまた利用したいと思えるホテルでした。

綺麗な施設に接客が素晴らしいスタッフさん 料理も美味しかったです！ また利用したいと思います！

最高でした！

ご飯が本当に美味しいです。 今度はランタンイベントもぜひ参加したいです。

ご飯が美味しい。小さい子ども連れファミリー向け。食事どきはカオス。

The entrance staff didn’t even notice i was trying to lift my heavy suit case into the trunk when i was doing it right in front of them, there were two, just standing there like sticks. In the end I had to call out, and ask them to help saying “ excuse my could you help me with my heavy suitcase ?” And the girl was like “ oh” and really had not noticed until then. That’s the moment I realized that perhaps this hotel never was the level of the quality I’d expect for all the other hotels I pay 60k yen per night.