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阿莱阿图伦酒店
酒店
9.2
/10
超棒
412个评论
客人对住宿的评价
Jenny
10.0
/ 10
We had a lovely vacation at Alea Tulum with our 5 and 8 year old. The ocean view was breathtaking and we thoroughly enjoyed the pools as a family, beach walks, sea kayaking and use of snorkels, life jackets and water shoes to explore and visit cenotes. The room was perfect, and the front desk staff made us feel welcome and were very kind and helpful for anything we needed. We rented a car and enjoyed Alea Tulum as our home base for adventures. Thank you Samantha and the other Alea staff for a beautiful stay!
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Jeniffer
10.0
/ 10
Excellent attention from staff, everybody were so kindly. Beautiful view from the room. A few restaurants and a cenote across the street. There's peace and silence at night great for relaxation.
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Maria
10.0
/ 10
A Hidden Gem in Tulum – Pure Relaxation
Alea Tulum is an absolute dream. From the moment you arrive, the peaceful atmosphere and stunning beachfront set the tone for a perfect stay. The hotel is beautifully designed — boutique, intimate, and surrounded by nature — making it ideal for anyone looking to unwind and disconnect.
The rooms are spacious, spotlessly clean, and thoughtfully styled with natural details that blend perfectly with the surroundings. Waking up to ocean views and the sound of the waves was unforgettable.
The staff truly makes this place special — kind, attentive, and always ready to help with anything you need. The pool and beach areas are serene and never overcrowded, offering the perfect balance of luxury and tranquility.
Whether you’re enjoying breakfast with an ocean view, relaxing by the infinity pool, or watching the sunrise over the water, every moment at Alea feels peaceful and restorative. If you’re looking for a calm escape away from the busy hotel zone, this is the place.
I would absolutely return and highly recommend Alea Tulum to anyone seeking relaxation, beauty, and genuine hospitality. 🌴✨
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在该地区
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Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760
主要设施
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游泳池
24 小时前台
WiFi
可用房型-阿莱阿图伦酒店
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Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760
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进一步了解阿莱阿图伦酒店
General
临近索利曼湾
Location
阿莱阿图伦酒店位于图卢姆，在大洋边，距离玛纳提灰岩坑只有 2 分钟车程，且距离水之源主题乐园有 10 分钟车程。 此海滩酒店距离普拉亚帕莱索 9.9 英里（16 公里），距离阿库马尔海滩 12 英里（19.4 公里）。
Attractions
显示的距离精确至 0.1 英里或公里。
索利曼湾 - 0.1 公里 / 0.1 英里
玛纳提灰岩坑 - 0.1 公里 / 0.1 英里
图卢姆国家公园 - 0.9 公里 / 0.5 英里
美洲虎公园 - 1.2 公里 / 0.7 英里
拉布纳哈生态公园探险 - 4.1 公里 / 2.6 英里
玛雅肾上腺素 - 4.2 公里 / 2.6 英里
拉布纳哈天坑 - 4.4 公里 / 2.7 英里
海龟天然水池 - 4.6 公里 / 2.9 英里
图伦信件 - 6.6 公里 / 4.1 英里
图伦啤酒温泉 - 6.7 公里 / 4.2 英里
图卢姆塔 - 9.1 公里 / 5.6 英里
天坑之家 - 9.4 公里 / 5.9 英里
下降神庙 - 9.4 公里 / 5.9 英里
壁画神庙 - 9.5 公里 / 5.9 英里
亚克穆尔 - 9.7 公里 / 6.1 英里
阿莱阿图伦酒店的主要机场为 图卢姆国际机场 (TQO) - 51.6 公里 / 32.1 英里
Facilities
不妨享受按摩、身体护理和面部护理，放松一下身心。此酒店的其他特色包括免费 WiFi、礼宾服务和自行车停放区。
Business Facilities
特色服务/设施包括24 小时前台服务、多语言服务和行李寄存。酒店设有收费的24 小时往返机场班车，此外还提供免费自助停车。
Dining
您可享受酒店的部分时段客房送餐服务。
Rooms
有 21 间空调客房提供iPod 基座；您定能在旅途中找到家的舒适。您的加厚层卧床备有羽绒被和高档床上用品。客房设有私人备有家具的阳台或露台。提供免费无线网络，方便您与朋友保持联系。浴室提供淋浴设施，配有大花洒淋浴喷头和免费洗浴用品。
所有设施阿莱阿图伦酒店
游泳池
休闲设施
公共空间
大堂
外部的
活动
- 浪漫求婚套件
- 沙滩伞
- 室外游泳池
- 花园
- 沙滩巾
- 野餐区
- 图书馆
- Spa
- 海滩躺椅
- 泳池躺椅
酒店服务
- 行李寄存
- 多语言员工
- 24小时接待员
- 门房
体育和娱乐
- 皮划艇
- 浮潜
- 冲浪
一般
- 停车场
- 露台
公共设施
- 无烟区
- 保险箱
交通
- 机场接送
连接
- 免费WiFi
无障碍性
- 无障碍通道
住宿政策及一般信息阿莱阿图伦酒店
入住/退房时间
入住：
从 15:00
退房：
在此之前 12:00
宠物
Limited Number Of Pets In Room
附加政策
专业房东/物业经理, 提供无接触退房服务, LGBTQIA+ 友好, 不提供折叠床/加床, 坐落在海湾, 位于海滨, 支持无现金交易, 推荐乘车出入, 提供无接触入住服务, 仅接待必要工作人员 - 否, 住客将在到店前收到电子邮件 24 小时, 住客将收到内附特别入住说明的电子邮件, 无电梯
- 机场接送费：往返每辆车 USD 288（乘客不超过 2 人）
- 宠物费：每只宠物 USD70，（每次住宿限 USD70）
- 服务型动物免费
- 延时退房费：USD 50（视供应情况而定）
上面所列内容可能并不完整。这些费用和押金可能不包括税款，并且可能会随时发生变化。
一般信息
热门设施 | 游泳池, 24 小时前台, WiFi |
入住/退房时间 | 从 15:00 - 到 12:00 |
阿莱阿图伦酒店可预订房间 | 21 |
阿莱阿图伦酒店的其他设施 | 浪漫求婚套件, 沙滩伞, 室外游泳池, 花园, 沙滩巾 |
常见问题阿莱阿图伦酒店
阿莱阿图伦酒店有哪些可用设施？
阿莱阿图伦酒店有顶级设施，例如游泳池, 24 小时前台, WiFi。（有些可能需要额外收费）
阿莱阿图伦酒店的常规入住和退房时间是什么？
阿莱阿图伦酒店标准入住时间开始于从 15:00最晚退房时间为在此之前 12:00
What is The Star Hotel Classification of 阿莱阿图伦酒店?
阿莱阿图伦酒店 is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many rooms are available at 阿莱阿图伦酒店?
阿莱阿图伦酒店 has 21 rooms in total.
Does 阿莱阿图伦酒店 provide airport transfer?
Yes, 阿莱阿图伦酒店 provides airport transfer upon request. Please contact the hotel directly for more information.
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更多其他客人的评论阿莱阿图伦酒店
综合评分和评论 Alea Tulum
其他来源 (412)
9.2
超棒
基于 412 条评论
清洁度
9.4
客房舒适度
9.0
服务和设施
9.4
排序方式
最相关
偏好
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旅行者评论 Alea Tulum
每页评论数
20
40
热门评论
Julie
休闲 双人入住
6.0
/10
评论于 14几周前
Expedia Group verified review
The staff were amazing and the rooms I would rate as a 2- 3 star. … we paid over $800 for a 2 night stay. The amenities were scarce coffee / tea etc.The fridge was warm/ no restaurants / bar/ coffee shop on site but rather you were directed to what were identified as Sister sites for dinner/drinks away from the resort. The beach is very small and not at all what we expected . It’s a hotel that needs some serious updating the hot tub and pools were unusable during our stay as the water appeared to be stagnant. I don’t normally write negative reviews but we were very disappointed in our stay at Alea Tulum and would not recommend it for fellow travellers, particularly at this price
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Jorge
休闲 双人入住
10.0
/10
评论于 14几周前
Expedia Group verified review
Todo excelente
Jenny
休闲 亲子同住
10.0
/10
评论于 15几周前
Expedia Group verified review
We had a lovely vacation at Alea Tulum with our 5 and 8 year old. The ocean view was breathtaking and we thoroughly enjoyed the pools as a family, beach walks, sea kayaking and use of snorkels, life jackets and water shoes to explore and visit cenotes. The room was perfect, and the front desk staff made us feel welcome and were very kind and helpful for anything we needed. We rented a car and enjoyed Alea Tulum as our home base for adventures. Thank you Samantha and the other Alea staff for a beautiful stay!
阅读更多
Jeniffer
休闲 家庭
10.0
/10
评论于 17几周前
Expedia Group verified review
Excellent attention from staff, everybody were so kindly. Beautiful view from the room. A few restaurants and a cenote across the street. There's peace and silence at night great for relaxation.
shawn
休闲 家庭
4.0
/10
评论于 17几周前
Expedia Group verified review
This property is way overpriced, it looks nothing like the pictures .
The room had small ant like bugs all over the floor, the last day and a half the rooms smelled like sewage in three out of the five rooms our party reserved.
The hotel sales its location as a hotel with two restaurants and a bar. Hotel Alea has neither on premises ( they are located a their sister properties instead). We booked a sky view room and expected to have the experience i. the pictures. The plunge pool was DISGUSTINGLY dirty along with other pools on that property. That is NOT wha I paid for and spending your hard in money to have access to this private pool on your deck is what i paid for . Pieces of the building fell off into the main pool.
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Christopher
10.0
/10
评论于 18几周前
Expedia Group verified review
We had a wonderful and peaceful time. Highly recommended…
Jesse
休闲 家庭
10.0
/10
评论于 18几周前
Expedia Group verified review
Everything was amazing.
FUMIO
家庭
4.0
/10
评论于 19几周前
Expedia Group verified review
We stayed 5 nights, and only got housekeeping one time.
Ashish
朋友和家人 家庭
2.0
/10
评论于 19几周前
Hotels.com verified review
This was the worst hotel I have stayed at and it’s not cheap at $500/night/room. The pool towels had stains on them, our sheets smelled badly, the toilet was not flushing for the first 2 days of our stay and the description of amenities is false. They don’t have a gym or any food service. The beach is very rocky and small - for similar price you can stay at much better places
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MAIALA
休闲 家庭
2.0
/10
评论于 19几周前
Expedia Group verified review
El baño no servía, la regadera tampoco, no había restaurante y había que ir a otro hotel a comer un desayuno con dos opciones, la alberca estaba sucia, el mobiliario de la playa viejo y todo a un precio altísimo, no proporcionado a la calidad. Fatal, cero recomendando.
El gerente dijo que era porque se trataba de un hotel boutique, pero olvidó decir que de mala calidad.
Cuando mi esposo dijo que nos queríamos ir antes y solicitó su reembolso, lo acusaron de alboroto y amenazaron con llamar a la policía.
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Singar
朋友和家人 家庭
4.0
/10
评论于 19几周前
Hotels.com verified review
Amenities and services
JOSE ALFREDO
双人入住
10.0
/10
评论于 21几周前
Hotels.com verified review
Estuvo super
GISELA
2.0
/10
评论于 22几周前
Expedia Group verified review
Las instalaciones no les dan mantenimiento, las habitaciones no servían los aires, no había agua, el personal bien el lugar bonito pero le falta mantenimiento
Brigitte
休闲 好友同行
2.0
/10
评论于 22几周前
Expedia Group verified review
Tout d'abord, a notre arrivée nous avons ete informé que l'hôtel était fermé pour réparation. Nous sommes decue que Expedia n'en savait rien...donc pas été en mesure de nous aider avant. On nous a transféré dans l'hôtel Mereva (4-5 HOTELs plus loin). A notre avis, le Mereva n'est pas aussi luxueux et aménagé. Durant notre séjour au Mereva, nous avons manqué de l'eau à tous les jours (toilette slush et douche difficile) le personnel faisait comme si ce n'étais pas connu le probleme d'eau.
Le service pour répondre à nos questions etait Moyen. Finalement, nous avons manqué d'Internet durant, une journée. L'eau de la piscine etait brouillée donc peu invitant à se baigner. Finalement la mer est difficile d'accès car il y a beaucoup de roches et d'algues. Expedia nous a dédommager par un petit coupon 50$! Alors quune nuitee etait de 200$
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Maria
休闲
10.0
/10
评论于 22几周前
Expedia Group verified review
A Hidden Gem in Tulum – Pure Relaxation
Alea Tulum is an absolute dream. From the moment you arrive, the peaceful atmosphere and stunning beachfront set the tone for a perfect stay. The hotel is beautifully designed — boutique, intimate, and surrounded by nature — making it ideal for anyone looking to unwind and disconnect.
The rooms are spacious, spotlessly clean, and thoughtfully styled with natural details that blend perfectly with the surroundings. Waking up to ocean views and the sound of the waves was unforgettable.
The staff truly makes this place special — kind, attentive, and always ready to help with anything you need. The pool and beach areas are serene and never overcrowded, offering the perfect balance of luxury and tranquility.
Whether you’re enjoying breakfast with an ocean view, relaxing by the infinity pool, or watching the sunrise over the water, every moment at Alea feels peaceful and restorative. If you’re looking for a calm escape away from the busy hotel zone, this is the place.
I would absolutely return and highly recommend Alea Tulum to anyone seeking relaxation, beauty, and genuine hospitality. 🌴✨
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Richard
休闲 双人入住
10.0
/10
评论于 23几周前
Expedia Group verified review
We did not stay at Alea but at Nerea a sister property. Nerea is amazing, the grounds are beautiful, the rooms are amazing, and the drinks were excellent! The staff were wonderful!! Thank you Sergio and Jesus!! We hope to see you again soon!
raul ascencion peña
2.0
/10
评论于 23几周前
Expedia Group verified review
El hotel no está cerrado, no está en funcionamiento, por eso no puedo opinar no me hospedé
Sian
休闲
4.0
/10
评论于 26几周前
Expedia Group verified review
This hotel is currently closed and I received no notification of this, hotel accepted my reservation and is still accepting reservations for tonight. I turned up to a locked door, found my way down a side alley onto the beach and into the hotel and it was like a ghost town, really scary as a solo female traveller. There was no sign on the door to say it was closed either. Tried calling hotel phone number and no answer either. I thought on my feet and made my way down the severely potholed road to the sister hotel Nerea where they told me I had been rebooked. I was really shaken up by the whole experience and very lucky I had my own vehicle or I would have been stranded. I tried on multiple occasions to speak to hotel management and was continually fobbed off and told they were out of town. I travel all over the world on a regular basis and have never experienced anything like this. I can’t believe both Expedia and Alea itself are still accepting reservations for this place. DO NOT BOOK, it’s a scam.
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Ming-Chen
休闲 好友同行
10.0
/10
评论于 31几周前
Expedia Group verified review
Beautiful hotel. Excellent service. Would have loved to stay longer.
Selene
休闲 家庭
6.0
/10
评论于 40几周前
Expedia Group verified review
The property was dirty, rooms were not clean. When we arrive the power was out for almost 3 hrs. We had to step out.
每页评论数
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