What do past guests say about Alea Tulum?

Alea Tulum is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Alea Tulum

Name: Alea Tulum
Address: Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760, Fracc Tankah III, Mza 3, Lte 28, Estado de Quintana Roo, 77760, Mexico
Rating: 9.2

Hotels

9.2

/10

Exceptional

412 reviews

What Guests Say About Their Stay

Jenny

10.0

/ 10

We had a lovely vacation at Alea Tulum with our 5 and 8 year old. The ocean view was breathtaking and we thoroughly enjoyed the pools as a family, beach walks, sea kayaking and use of snorkels, life jackets and water shoes to explore and visit cenotes. The room was perfect, and the front desk staff made us feel welcome and were very kind and helpful for anything we needed. We rented a car and enjoyed Alea Tulum as our home base for adventures. Thank you Samantha and the other Alea staff for a beautiful stay!

Jeniffer

10.0

/ 10

Excellent attention from staff, everybody were so kindly. Beautiful view from the room. A few restaurants and a cenote across the street. There's peace and silence at night great for relaxation.

Maria

10.0

/ 10

A Hidden Gem in Tulum – Pure Relaxation Alea Tulum is an absolute dream. From the moment you arrive, the peaceful atmosphere and stunning beachfront set the tone for a perfect stay. The hotel is beautifully designed — boutique, intimate, and surrounded by nature — making it ideal for anyone looking to unwind and disconnect. The rooms are spacious, spotlessly clean, and thoughtfully styled with natural details that blend perfectly with the surroundings. Waking up to ocean views and the sound of the waves was unforgettable. The staff truly makes this place special — kind, attentive, and always ready to help with anything you need. The pool and beach areas are serene and never overcrowded, offering the perfect balance of luxury and tranquility. Whether you’re enjoying breakfast with an ocean view, relaxing by the infinity pool, or watching the sunrise over the water, every moment at Alea feels peaceful and restorative. If you’re looking for a calm escape away from the busy hotel zone, this is the place. I would absolutely return and highly recommend Alea Tulum to anyone seeking relaxation, beauty, and genuine hospitality. 🌴✨

In the Area

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Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

Swimming Pool

24-Hour Front Desk

WiFi

Staying at Alea Tulum is a good choice when you are visiting Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Alea Tulum

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What's around Alea Tulum

Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760

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General

Near Soliman Bay

Location

Located in Tulum, Alea Tulum is by the ocean, a 2-minute drive from Cenote Manatí and 10 minutes from Xel-Há Park. This beach hotel is 9.9 mi (16 km) from Playa Paraiso and 12 mi (19.4 km) from Akumal Beach.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Soliman Bay - 0.1 km / 0.1 mi
Cenote Manatí - 0.1 km / 0.1 mi
Tulum National Park - 0.9 km / 0.5 mi
Jaguar Park - 1.2 km / 0.7 mi
LabnaHa Ecopark Adventures - 4.1 km / 2.6 mi
Maya Adrenaline - 4.2 km / 2.6 mi
Cenotes Labnaha - 4.4 km / 2.7 mi
Cenote Tortugas - 4.6 km / 2.9 mi
Tulum Letters - 6.6 km / 4.1 mi
Tulum Beer Spa - 6.7 km / 4.2 mi
Tulum Tower - 9.1 km / 5.6 mi
Casa del Cenote - 9.4 km / 5.9 mi
Temple of the Descending God - 9.4 km / 5.9 mi
Temple of the Frescoes - 9.5 km / 5.9 mi
Yax-Muul - 9.7 km / 6.1 mi

The preferred airport for Alea Tulum is Tulum Intl. Airport (TQO) - 51.6 km / 32.1 mi

Facilities

Relax and unwind with massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access, concierge services, and bike parking.

Business Facilities

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining

Take advantage of the hotel's room service (during limited hours).

Rooms

Make yourself at home in one of the 21 air-conditioned rooms featuring iPod docking stations. Your pillowtop bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.

All facilities in Alea Tulum

Swimming Pool

Entertainment Facility

Common Space

Lobby

Exterior

Things to Do

Romantic proposal packages
Beach umbrella
Outdoor pool
Garden
Beach towel
Picnic area
Library
Spa
Beach sun loungers
Pool sun loungers

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist
Concierge

Sports and Recreations

Canoeing
Snorkeling
Surfing

General

Parking
Terrace

Public Facilities

Smoke-free area
Safety deposit box

Transportation

Airport transfer

Connectivity

Free WiFi

Accessibilty

Disabled access friendly

Accommodation Policy & General Information in Alea Tulum

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Pets

Limited Number Of Pets In Room

Additional Policy

Professional property host/manager, Contactless check-out is available, LGBTQIA+ friendly, No rollaway/extra beds available, On bay, By ocean, Cashless transactions are available, Car recommended, Contactless check-in is available, Essential workers only - NO, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, No elevators

Airport shuttle fee: USD 288 per vehicle (roundtrip, maximum occupancy 2)
Pet fee: USD 70 per pet, per stay (maximum USD 70 per stay)
Service animals are exempt from fees
Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at Alea Tulum	21
Another facilities in Alea Tulum	Romantic proposal packages, Beach umbrella, Outdoor pool, Garden, Beach towel

Frequently asked question in Alea Tulum

What are available facilities at Alea Tulum?

There are top facilites at Alea Tulum such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Alea Tulum?

The standard check-in time at Alea Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of Alea Tulum

Alea Tulum has a 4.0-star rating.

How many rooms are available at Alea Tulum

Alea Tulum has 21.

Does Alea Tulum offer airport transfers?

Yes, Alea Tulum provides airport transfer upon request. Please contact the hotel directly for more information.

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More Reviews from Other Guests in Alea Tulum

Overall Ratings & Reviews Alea Tulum

Other sources (412)

9.2

Exceptional

From 412 reviews

Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

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Traveler Reviews Alea Tulum

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Top reviews

Julie

Leisure with Partner

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The staff were amazing and the rooms I would rate as a 2- 3 star. … we paid over $800 for a 2 night stay. The amenities were scarce coffee / tea etc.The fridge was warm/ no restaurants / bar/ coffee shop on site but rather you were directed to what were identified as Sister sites for dinner/drinks away from the resort. The beach is very small and not at all what we expected . It’s a hotel that needs some serious updating the hot tub and pools were unusable during our stay as the water appeared to be stagnant. I don’t normally write negative reviews but we were very disappointed in our stay at Alea Tulum and would not recommend it for fellow travellers, particularly at this price

Jenny

Leisure with Children

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Jeniffer

Leisure Family

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Excellent attention from staff, everybody were so kindly. Beautiful view from the room. A few restaurants and a cenote across the street. There's peace and silence at night great for relaxation.

shawn

Leisure Family

4.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

This property is way overpriced, it looks nothing like the pictures . The room had small ant like bugs all over the floor, the last day and a half the rooms smelled like sewage in three out of the five rooms our party reserved. The hotel sales its location as a hotel with two restaurants and a bar. Hotel Alea has neither on premises ( they are located a their sister properties instead). We booked a sky view room and expected to have the experience i. the pictures. The plunge pool was DISGUSTINGLY dirty along with other pools on that property. That is NOT wha I paid for and spending your hard in money to have access to this private pool on your deck is what i paid for . Pieces of the building fell off into the main pool.

Christopher

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

We had a wonderful and peaceful time. Highly recommended…

Jesse

Leisure Family

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Everything was amazing.

FUMIO

Family

4.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

We stayed 5 nights, and only got housekeeping one time.

Ashish

Friends and Family Family

2.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

This was the worst hotel I have stayed at and it’s not cheap at $500/night/room. The pool towels had stains on them, our sheets smelled badly, the toilet was not flushing for the first 2 days of our stay and the description of amenities is false. They don’t have a gym or any food service. The beach is very rocky and small - for similar price you can stay at much better places

Singar

Friends and Family Family

4.0

/10

Reviewed 19 week(s) ago

Hotels.com verified review

Amenities and services

JOSE ALFREDO

with Partner

10.0

/10

Reviewed 21 week(s) ago

Hotels.com verified review

Estuvo super

Maria

Leisure

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Richard

Leisure with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

We did not stay at Alea but at Nerea a sister property. Nerea is amazing, the grounds are beautiful, the rooms are amazing, and the drinks were excellent! The staff were wonderful!! Thank you Sergio and Jesus!! We hope to see you again soon!

Sian

Leisure

4.0

/10

Reviewed 26 week(s) ago

Expedia Group verified review

This hotel is currently closed and I received no notification of this, hotel accepted my reservation and is still accepting reservations for tonight. I turned up to a locked door, found my way down a side alley onto the beach and into the hotel and it was like a ghost town, really scary as a solo female traveller. There was no sign on the door to say it was closed either. Tried calling hotel phone number and no answer either. I thought on my feet and made my way down the severely potholed road to the sister hotel Nerea where they told me I had been rebooked. I was really shaken up by the whole experience and very lucky I had my own vehicle or I would have been stranded. I tried on multiple occasions to speak to hotel management and was continually fobbed off and told they were out of town. I travel all over the world on a regular basis and have never experienced anything like this. I can’t believe both Expedia and Alea itself are still accepting reservations for this place. DO NOT BOOK, it’s a scam.

Ming-Chen

Leisure with Friends

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Beautiful hotel. Excellent service. Would have loved to stay longer.

Selene

Leisure Family

6.0

/10

Reviewed 40 week(s) ago

Expedia Group verified review

The property was dirty, rooms were not clean. When we arrive the power was out for almost 3 hrs. We had to step out.

Carlos

Leisure Family

2.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Very, very, disappointing, to say the least!...i payed $950. usd. For 2 basic rooms, for 3 nights. Rooms were very dated, and smelled bad. Asked if we can get upgraded since the place looked empy and was told they didn't have the availability. Lol. Wish i could've gotten a refund but they wouldn't. I was gonna post some pictures, but realized i didn't even bother taking any pics!! Pools were not even worth getting in. I say avoid!

Sarah

Leisure Family

8.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Like the view and all but no efforts to clean the beach

Alanna

Leisure

2.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

I showed up in the property was closed for so-called “renovations for weeks“ and I was moved to a different hotel so I honestly can’t even give a review of the property cause I never even saw it. Except for one staff member on site I was barely communicated with at all about this situation. Don’t book with this hotel unless you wanna be scammed.

Myoung

8.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Beautiful, calm and peaceful place tucked away from busy Tulum city. It is our second time to visit this area because it is so beautiful there. Facility was beautiful but some updates might be needed immediately like broken hardwares and kitchen tools such as knife, pots, pans. Bed and service were excellent. We got almost everything we need immediately. You can have whatsapp chat with front office for any questions. The restaurant in the Alea was closed so we had to go to Mereva which is just few min walk for breakfast but it was not a big problem at all. Like most of shores, there are way too much seaweeds piled up so playing in the beach was almost impossible but they have lovely pools and they maintained it well. People consistantly removed seaweeds but it is impossible to remove which I did not know.

Tammy

Leisure

2.0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Outdated, Unfriendly Staff!!!

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.