Are there any parking spots at Alea Tulum ?

Yes: Yes, there are parking spots at Alea Tulum

What do past guests say about Alea Tulum?

Alea Tulum is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Alea Tulum

Name: Alea Tulum
Address: Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760, Fracc Tankah III, Mza 3, Lte 28, Estado de Quintana Roo, 77760, Mexico
Rating: 9

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9.0

/10

Exceptional

470 reviews

What Guests Say About Their Stay

Chrissy

10.0

/ 10

Let's just say, we plan to go back!! Everything was beyond what I expected. I was very pleased with the location and the area is so relaxing.

Jenny

10.0

/ 10

We had a lovely vacation at Alea Tulum with our 5 and 8 year old. The ocean view was breathtaking and we thoroughly enjoyed the pools as a family, beach walks, sea kayaking and use of snorkels, life jackets and water shoes to explore and visit cenotes. The room was perfect, and the front desk staff made us feel welcome and were very kind and helpful for anything we needed. We rented a car and enjoyed Alea Tulum as our home base for adventures. Thank you Samantha and the other Alea staff for a beautiful stay!

Jeniffer

10.0

/ 10

Excellent attention from staff, everybody were so kindly. Beautiful view from the room. A few restaurants and a cenote across the street. There's peace and silence at night great for relaxation.

In the Area

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Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760

Main Facilities

Swimming Pool

24-Hour Front Desk

WiFi

Staying at Alea Tulum is a good choice when you are visiting Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Alea Tulum

Fracc Tankah III, Mza 3, Lte 28, Tulum, Estado de Quintana Roo, Mexico, 77760

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Discover More About Alea Tulum

Location

Staying at Alea Tulum is a good choice when you are visiting Tulum.

About Alea Tulum

From business event to corporate gathering, Alea Tulum provides complete services and facilities that you and your colleagues need.

Not all hotel allow guests with pets, but Alea Tulum welcome your furry friend with its special policy. This pet friendly hotel lets you to enjoy holiday without having to worry about leaving your pet at home.

Not only located within easy reach of various places of interests for your adventure, but staying at Alea Tulum will also give you a pleasant stay.

Have fun with various entertaining facilities for you and the whole family at Alea Tulum, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Get precious and unforgettable moment during your stay at Alea Tulum.

All facilities in Alea Tulum

Swimming Pool

Entertainment Facility

Common Space

Lobby

Exterior

Things to Do

Romantic proposal packages
Beach umbrella
Outdoor pool
Garden
Beach towel
Picnic area
Library
Spa
Beach sun loungers
Pool sun loungers

Hotel Services

Luggage storage
Multilingual staff
24-hour Receptionist
Concierge

Sports and Recreations

Canoeing
Snorkeling
Surfing

General

Parking
Terrace

Public Facilities

Smoke-free area
Safety deposit box

Connectivity

Free WiFi

Accessibilty

Disabled access friendly

Accommodation Policy & General Information in Alea Tulum

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

, This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities	Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Available rooms at Alea Tulum	21
Number of floors in Alea Tulum	3
Another facilities in Alea Tulum	Romantic proposal packages, Beach umbrella, Outdoor pool, Garden, Beach towel

Frequently asked question in Alea Tulum

What are available facilities at Alea Tulum?

There are top facilites at Alea Tulum such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Alea Tulum?

The standard check-in time at Alea Tulum is starting from From 15:00 while the latest check-out time is at Before 12:00

What is the star rating of Alea Tulum

Alea Tulum has a 4.0-star rating.

How many floors does Alea Tulum have?

Alea Tulum has 3.

How many rooms are available at Alea Tulum

Alea Tulum has 21.

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More Reviews from Other Guests in Alea Tulum

Overall Ratings & Reviews Alea Tulum

Other sources (470)

9.0

Exceptional

From 470 reviews

Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.4

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Traveler Reviews Alea Tulum

Number of reviews per page

Top reviews

Alma

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

Inolvidable experiencia

Hansel

Family

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Excelente personal!, hab limpias y confort, A++++

Lucero

with Friends

6.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The rooms were excellent and very clean. There was no restaurant open on the property. They can improve by including that in their description or letting guest know in advance. The water pump also broke for the day while being there. They were accommodating by letting us use a room near the hotel to go shower and use the bathroom in the mean time. However, we did have to walk out of our hotel to the next with our things. Once again, not their fault but very frustrating and inconvenient. You definitely need a car to get around if you are looking to get around the area to do restaurants, cenotes or walks in the city center.

Robert

with Children

8.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The room was beautiful, the staff were friendly and courteous.

Chrissy

Family

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Let's just say, we plan to go back!! Everything was beyond what I expected. I was very pleased with the location and the area is so relaxing.

Kelly

4.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Terrible service. Reception was largely unhelpful to me as well as the other guests. One could not even secure a simple fork. When I arrived, the lock on balcony door was broken and had to be fixed on two separate occasions.

Julie

Leisure with Partner

6.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

The staff were amazing and the rooms I would rate as a 2- 3 star. … we paid over $800 for a 2 night stay. The amenities were scarce coffee / tea etc.The fridge was warm/ no restaurants / bar/ coffee shop on site but rather you were directed to what were identified as Sister sites for dinner/drinks away from the resort. The beach is very small and not at all what we expected . It’s a hotel that needs some serious updating the hot tub and pools were unusable during our stay as the water appeared to be stagnant. I don’t normally write negative reviews but we were very disappointed in our stay at Alea Tulum and would not recommend it for fellow travellers, particularly at this price

Jenny

Leisure with Children

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Jeniffer

Leisure Family

10.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

Excellent attention from staff, everybody were so kindly. Beautiful view from the room. A few restaurants and a cenote across the street. There's peace and silence at night great for relaxation.

shawn

Leisure Family

4.0

/10

Reviewed 33 week(s) ago

Expedia Group verified review

This property is way overpriced, it looks nothing like the pictures . The room had small ant like bugs all over the floor, the last day and a half the rooms smelled like sewage in three out of the five rooms our party reserved. The hotel sales its location as a hotel with two restaurants and a bar. Hotel Alea has neither on premises ( they are located a their sister properties instead). We booked a sky view room and expected to have the experience i. the pictures. The plunge pool was DISGUSTINGLY dirty along with other pools on that property. That is NOT wha I paid for and spending your hard in money to have access to this private pool on your deck is what i paid for . Pieces of the building fell off into the main pool.

Christopher

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

We had a wonderful and peaceful time. Highly recommended…

Jesse

Leisure Family

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Everything was amazing.

FUMIO

Leisure Family

4.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

We stayed 5 nights, and only got housekeeping one time.

Ashish

Friends and Family Family

2.0

/10

Reviewed 35 week(s) ago

Hotels.com verified review

This was the worst hotel I have stayed at and it’s not cheap at $500/night/room. The pool towels had stains on them, our sheets smelled badly, the toilet was not flushing for the first 2 days of our stay and the description of amenities is false. They don’t have a gym or any food service. The beach is very rocky and small - for similar price you can stay at much better places

Singar

Friends and Family Family

4.0

/10

Reviewed 36 week(s) ago

Hotels.com verified review

Amenities and services

JOSE ALFREDO

with Partner

10.0

/10

Reviewed 37 week(s) ago

Hotels.com verified review

Estuvo super

Maria

Leisure

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

A Hidden Gem in Tulum – Pure Relaxation Alea Tulum is an absolute dream. From the moment you arrive, the peaceful atmosphere and stunning beachfront set the tone for a perfect stay. The hotel is beautifully designed — boutique, intimate, and surrounded by nature — making it ideal for anyone looking to unwind and disconnect. The rooms are spacious, spotlessly clean, and thoughtfully styled with natural details that blend perfectly with the surroundings. Waking up to ocean views and the sound of the waves was unforgettable. The staff truly makes this place special — kind, attentive, and always ready to help with anything you need. The pool and beach areas are serene and never overcrowded, offering the perfect balance of luxury and tranquility. Whether you’re enjoying breakfast with an ocean view, relaxing by the infinity pool, or watching the sunrise over the water, every moment at Alea feels peaceful and restorative. If you’re looking for a calm escape away from the busy hotel zone, this is the place. I would absolutely return and highly recommend Alea Tulum to anyone seeking relaxation, beauty, and genuine hospitality. 🌴✨

Richard

Leisure with Partner

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

We did not stay at Alea but at Nerea a sister property. Nerea is amazing, the grounds are beautiful, the rooms are amazing, and the drinks were excellent! The staff were wonderful!! Thank you Sergio and Jesus!! We hope to see you again soon!

Sian

Leisure

4.0

/10

Reviewed 43 week(s) ago

Expedia Group verified review

This hotel is currently closed and I received no notification of this, hotel accepted my reservation and is still accepting reservations for tonight. I turned up to a locked door, found my way down a side alley onto the beach and into the hotel and it was like a ghost town, really scary as a solo female traveller. There was no sign on the door to say it was closed either. Tried calling hotel phone number and no answer either. I thought on my feet and made my way down the severely potholed road to the sister hotel Nerea where they told me I had been rebooked. I was really shaken up by the whole experience and very lucky I had my own vehicle or I would have been stranded. I tried on multiple occasions to speak to hotel management and was continually fobbed off and told they were out of town. I travel all over the world on a regular basis and have never experienced anything like this. I can’t believe both Expedia and Alea itself are still accepting reservations for this place. DO NOT BOOK, it’s a scam.

Ming-Chen

Leisure with Friends

10.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

Beautiful hotel. Excellent service. Would have loved to stay longer.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.