约克大酒店

Luxury room Clean tidy Wonderful restaurant “RISE”

It’s a good hotel with very good spa service! Enjoyed and will be back again.

服务非常周到离儿子学校又近至少着四年来我一定会经常光顾那里。

Amazing stay, friendly staff. Plenty of facilities. Had to request voucher that came with VIP access booking but this was no issue

All great

From the moment we arrived we were made very welcome. I have stayed in many hotels but the Grand was the best overall by far. The staff are 1st class. Nothing too much trouble and the hotel and bedrooms were spotless. There is nothing that I would change.

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Friendly staff and lovely room

Great staff, lovely room!

I stayed overnight at The Grand York recently and had a lovely experience. I had a late check-in and Nigel (the porter) arranged a table at a lovely restaurant nearby for me. The room was extremely nice (there was one minor issue which I raised with staff the next day, but wasn’t anything major that it detracted from my stay). I found the hotel easy to get to and all the staff I came across were friendly, polite and professional. I also loved the granola at breakfast - it was extremely delicious (as were the full english breakfast, fruits and yoghurts I had) I only had an overnight stay due to business, but plan on visiting York for leisure longer (this was my first time) and The Grand York will absolutely be my first choice of accommodation !

Welcoming staff at the door and on reception . Very comfortable room . Excellent bed and pillows .

All staff were really helpful. The place itself looks amazing very well kept.

Wonderful night away. The Grand is in a great location, close to the train station. The staff are so helful and friendly . Comfortable bedroom that had everything we needed.. dressing gown, slippers, luxury toiletries . We would highly recommend staying here.

Room was nice but lobby and restaurant quite disappointing. Noisy, outdated and mediocre service.

On-site bar and restaurant very good. Very welcoming and helpful staff. Convenient location : easy walks to tourist sites, train station, shopping, dining, and drinking establishments.

Great hotel in a good location, always a pleasure to stay here. But this time we were disappointed to find the free pool now costs £45 each to use!! In addition the hotel also used to discount the nearest car park but not any more, and so that cost us £31 for 25 hours. Last thing, there was no milk with the greet selection of teas and coffees in the room, so we skipped that and went to Starbucks next door after checking out.

Everything was spot on

I was expecting a stay in a historic building, but as it turns out the hotel has a bolt on new wing and this was a surprise as our rooms were in the new building. Room was nice, but booking felt like a bait and switch. Buyer beware- probably best to book by phone so you know what you’re getting in advance.

Room service was too slow (apparently the request went to the wrong department!). And hotels.com don’t tell you there’s a charge to use the pool/spa of £45 per person!

All good - the staff were friendly and helpful