แกรนด์, ยอร์ก

On-site bar and restaurant very good. Very welcoming and helpful staff. Convenient location : easy walks to tourist sites, train station, shopping, dining, and drinking establishments.

Great hotel in a good location, always a pleasure to stay here. But this time we were disappointed to find the free pool now costs £45 each to use!! In addition the hotel also used to discount the nearest car park but not any more, and so that cost us £31 for 25 hours. Last thing, there was no milk with the greet selection of teas and coffees in the room, so we skipped that and went to Starbucks next door after checking out.

Everything was spot on

I was expecting a stay in a historic building, but as it turns out the hotel has a bolt on new wing and this was a surprise as our rooms were in the new building. Room was nice, but booking felt like a bait and switch. Buyer beware- probably best to book by phone so you know what you’re getting in advance.

Room service was too slow (apparently the request went to the wrong department!). And hotels.com don’t tell you there’s a charge to use the pool/spa of £45 per person!

All good - the staff were friendly and helpful

A truly wonderful stay over the festive period. The new spa is lovely and room 452 was SO quiet and spacious, highly recommended. The only downside which I pointed out two years ago is that the shower lets the room down as it’s not powerful enough and looks dated too. A short taxi ride or lovely walk into the centre with everything you could wish for. Please note valet parking is £39.50 and the Soa £45 per person in addition to the room. Concierge and FOH staff are very attentive. Breakfast is wonderful, so many choices including à la carte at no extra cost.

Always fantastic !! The original concierge man wow always remembers us what a credit to your company ! Looking forward to our next visit .

Spacious room in a quiet area, great atmosphere in the bar. We’ll be back

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Nice hotel. Disappointed the rooms were so generic.

We ate in the The Rise. Food and service was excellent. Would definitely recommend

Really lovely hotel well postioned for easy access to the station and city centre

Lovely hotel and room as always

Great place

We stayed in the traditional classic room, part of the original building. Hotel is beautiful - staff are extremely well trained and helpful. Food in the Rise restaurant is first class. Room was well appointed and spotless, yet furniture a little creaky and well used - but understandable. Certai ly would.welcome a little facelift like the executive rooms on the newer uplifted part the building. Minor niggle- the slider divider doors for bathroom and toilet felt cumbersome and not really in keeping with the overall lovely room experience. Make no mistake, for York, this is the best hotel by far. Deserves a 5 star rating for what was a 5 star experience. Spa and pool facility is a winner. Unbeatable location is another ! A stones throw from the Shambles, museum, Clifford Tower, etc etc and 3 minutes from the train station. Definitely recommend the Grand Hotel - but is it worth the hefty price tag for a few nights? Yes. It was a great place.

Couldn’t have been better.

Clean room. Very comfortable stay. Friendly attentive staff. Would definitely stay again!

Only one night but excellent hotel. Spotless, excellent staff, great relaxed vibe!

Simply one of the best UK hotels I have ever stayed in. In every area faultless, very professional friendly in-house teams. THANK YOU!!!