Sofitel Mumbai BKC

Very nice stay

lots of choice for breakfast, around hotels, there are some restaurants to choose

Lovely stay as usual. This is the 3rd year that we are staying at the Sofitel BKC in Mumbai. The staffs were friendly and helpful as usual and we love the buffet :)

Customer service

Made me to wait for no reason.

Front desk: Viraj was amazing in helping my checkin experience feel very welcomed. Breakfast: Very friendly staff and especially Archana, Tanvi, Ayush? and the Dosa desk. Room service: efficient and pleasant. All in all a pleasant stay.

More Asian food

Very nice, relatively modern hotel with excellent staff. Good range of restaurants and bars. Breakfast was very good.

Excellent experience. Variety of dining options. Great food and service.

Excellent in every way. Flawless experience.

Checkin time reception was very helpfu, during breafast Mr Kalu and his chef has helped with Langos, very freindly and good staff including Mr Nilesh - bakery boss. Good dtay.

(1)Bathroom Drainage Issues: There was a serious problem with the bathroom drainage — both the shower area and the bathtub were not draining properly, causing the entire bathroom to flood. (2) Unhelpful Staff Conduct During a Medical Emergency: A more concerning issue was the attitude of the concierge staff. I had forgotten my phone charger and was told they could not send a charger wire to the room. I therefore left my phone at the concierge desk to charge, but it wasn’t charging due to a loose USB port in their drawer. When I requested permission to take the charger wire to my room for a short while — especially since I was checking out in a couple of hours and was dealing with a medical emergency — the staff refused outright. I found this extremely disappointing and insensitive. For a hotel of Sofitel’s standard, denying a ₹100 charging wire to a guest who has spent over ₹42,000 on the stay, particularly in a situation involving a medical urgency, reflects a complete lack of empathy and hospitality. To make matters worse, there were multiple wires available at the desk, yet they declined to help. Most premium hotels readily provide such basic assistance to guests. (3) Room Amenities Inconsistency: no coffee machine in our room although the adjacent room did have a coffee machine (4) On a more subjective note, I also found the hotel’s interiors and overall design to be rather unattractive. Our

Staff were excellent. Room was clean. Would return again

All good. Pleasant stay

Yes the room was very clean and the staff very courteous with their service

A perfect hotel

A perfect hotel

Checked in with Afreen who was nice but the check in took too long. The lobby looks very nice. Specifically the coffeshop downstairs our room was dark in colors. The room layout is weird and wasting space the same with bathroom.

Clean

Rooms are nice and give a feeling of luxury and comfort. However, the service can be better. We needed to call multiple times and eventually walk to the reception desk to get our room keys activated.