Sofitel Mumbai BKC Hotel

Fantastic staff, very clean rooms and very efficiently run hotel

My stay of 3 nights

Spacious room, luxurious bathroom, accommodating staff & excellent service.

Room was clean. Plugs were not for western devices, coffee machine was much more complicated to use than most. Air conditionee made noise, room service prices were too expensive

yes

Jätte bra mat

It was our second stay at sofitel in last few years. This time, I had chance to split my stay between Sofitel and nearby competition. Sofitel stand outs better in the most. The staff is pleasant, and helping. Breakfast buffet is one of the best we had. Closely located to Jio World Center and variety of restaurants. Will definitely stay again.

Room, staff & Amenities were great. Location not so convenient. Food & alcohol prices were little too high unnecessarily. Because of exorbitantly high prices of food & alcohol, and inconvenient location I will reconsider my stay I elsewhere.

We stay at this place 5 days and it was very pleasant time .All staff members were polite,helpful an professional.Breakfast served with very high quality food and varieties.

Customer service

Made me to wait for no reason.

Front desk: Viraj was amazing in helping my checkin experience feel very welcomed. Breakfast: Very friendly staff and especially Archana, Tanvi, Ayush? and the Dosa desk. Room service: efficient and pleasant. All in all a pleasant stay.

More Asian food

Very nice, relatively modern hotel with excellent staff. Good range of restaurants and bars. Breakfast was very good.

Excellent experience. Variety of dining options. Great food and service.

Excellent in every way. Flawless experience.

Checkin time reception was very helpfu, during breafast Mr Kalu and his chef has helped with Langos, very freindly and good staff including Mr Nilesh - bakery boss. Good dtay.

(1)Bathroom Drainage Issues: There was a serious problem with the bathroom drainage — both the shower area and the bathtub were not draining properly, causing the entire bathroom to flood. (2) Unhelpful Staff Conduct During a Medical Emergency: A more concerning issue was the attitude of the concierge staff. I had forgotten my phone charger and was told they could not send a charger wire to the room. I therefore left my phone at the concierge desk to charge, but it wasn’t charging due to a loose USB port in their drawer. When I requested permission to take the charger wire to my room for a short while — especially since I was checking out in a couple of hours and was dealing with a medical emergency — the staff refused outright. I found this extremely disappointing and insensitive. For a hotel of Sofitel’s standard, denying a ₹100 charging wire to a guest who has spent over ₹42,000 on the stay, particularly in a situation involving a medical urgency, reflects a complete lack of empathy and hospitality. To make matters worse, there were multiple wires available at the desk, yet they declined to help. Most premium hotels readily provide such basic assistance to guests. (3) Room Amenities Inconsistency: no coffee machine in our room although the adjacent room did have a coffee machine (4) On a more subjective note, I also found the hotel’s interiors and overall design to be rather unattractive. Our

Staff were excellent. Room was clean. Would return again

All good. Pleasant stay