Mercure Gold Coast Resort

Good holiday type of hotel. Very nice and friendly services

Nice room, friendly staff, fantastic breakfast

Peaceful clean golf esort

I always enjoy staying at Mercure when I'm back down on the Gold Coast. The service was friendly at the Bar area. One disappointing thing was the Buffet Breakfast. The quality of the food was poor and the price too high compared to what I experience at other hotels.

Breakfast was very nice. Freshly cooked and tasty Staff friendly happy to help. Room very spacious big bathroom with nice bath. Very quiet area. And ordering food was very quick and always hot. Will go back again for sure.

Breakfast plates were not hot and hot food was too cold

Brekky ok

Gym and buffet breakfast was good though signage re: gluten free etc could be better. Staff were always smiling and pleasant to deal with. Matress a bit too soft but overall a good family stay. The buggy parked at the doorway created a bottle neck for pedestrian traffic whenever a coach or car was parked at the entrance.

Suited our quick visit to the Gold Coast perfectly

The staff were amazing, my accommodation and resort was lovely and clean. Could not fault anything.

On arrival expecting a quick check in after completing the online check in prior to arrival, there was only one staff member working at the desk assisting another guest. Their check in took a considerable amount of time and despite at least 3 different staff walking past and disappearing into the back office, not one person acknowledged me or offered to assist. We had housekeeping knocking on our door despite having the do not disturb sign up, she had mixed our room up with a guest who had checked out. We attempted to have breakfast at the restaurant but despite many unoccupied tables, they all had dirty dishes that had not been cleared. Attention to detail needed.

The room was good, plenty of towels, comfy bed.

Room was not the same as pictures also everything was really old condition but staff was really nice

5 minutes drive to supermarket Good breakfast buffet

Lovely room right next to the golf course

Great friendly staff and beautiful grounds away from the bustle of town.

Room was clean but smelt musty. Very comfortable bed and pillows. Main pool closed due to maintenance. Pizza from cafe was terrible

Very good.

Rooms are dated, yet good but need updating- the AC in the rooms need upgrade - temp gauge not working well, the room have a smell of dampness or lack refresh aired rooms, even when AC has been wiring all day.

The oasis pool and spa would’ve been enjoyable if they were open! The biggest disappoint of our trip. We specifically picked Mercure for the big pool and spa, we were not notified at all that it would be closed during our stay, otherwise we would’ve cancelled and found something else. A special thanks to one of the managers Sophie who gifted wine and chocolates after hearing our disappointment. Overall a good stay, generally clean, great buffet breakfast, friendly staff. The bathroom could do with a revamp and the vent in the room definitely needs a good clean as it constantly blew dust. If the oasis pool is open I’d recommend Mercure.