Mercure Gold Coast Resort

Hotels
8.5
/10
Very Good
1,013 reviews

What Guests Say About Their Stay

Verified Traveler

9.4
/ 10
Lovely place for a stay with the family. Great ambiance, great service, secure parking. The buffet breakfast is the best for families and especially for kids. Facilities are second to none with a swimming pool, tennis, and golf course next to the hotel.

Rita

10.0
/ 10
The staff were amazing, my accommodation and resort was lovely and clean. Could not fault anything.

Meshach

10.0
/ 10
Clean room Friendly service Great breakfast Lovely pool Close to bustop to get to surfers paradise

Jill

10.0
/ 10
Basically stayed for a night only with my two daughters, arrived late and left early but it was peaceful, no street noise.
In the Area
See Map
64 Palm Meadows Drive, CARRARA, Carrara, Gold Coast, Queensland, Australia, 4211

Main Facilities

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Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Mercure Gold Coast Resort is a good choice when you are visiting Carrara. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA, Carrara, Gold Coast, Queensland, Australia, 4211
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Mercure Gold Coast Resort Rates per Night

Looking for the best Mercure Gold Coast Resort hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! Mercure Gold Coast Resort room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Mercure Gold Coast Resort Location & Address

Mercure Gold Coast Resort is located at 64 Palm Meadows Drive, CARRARA, Carrara, Gold Coast, Queensland, Australia, 4211, Palm Meadows Dr, Carrara QLD 4211, Australia. It's situated in the Gold Coast area of Australia, known for its beautiful golf courses and relaxed atmosphere. The hotel is approximately 10 km from the city center.

How to go to Mercure Gold Coast Resort from Airport

Getting from Gold Coast Airport (OOL) to Mercure Gold Coast Resort is a breeze with several convenient options. Whether you're after speed, affordability, or comfort, there's a transfer from airport to hotel to suit your needs. Here's a breakdown of your choices for a smooth hotel transfer:
  • Taxi (Most Direct):

    A taxi is the most straightforward option, taking you directly from the airport to the hotel. Expect a journey of around 30-40 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services like Traveloka offer a convenient and often cost-effective alternative to taxis. Simply book a ride through the app upon arrival.
  • Airport Shuttle (Budget-Friendly):

    Several shuttle services operate from Gold Coast Airport to various hotels in the area. This is a more affordable option, but be prepared for potential stops along the way.
  • Public Bus (Most Affordable):

    Take the 777 bus from the airport to Broadbeach South station, then transfer to a connecting bus towards Carrara. This is the cheapest option but also the most time-consuming.
  • Car Rental (Freedom to Explore):

    If you plan to explore the Gold Coast extensively, renting a car at the airport might be a good idea. The drive to the hotel is relatively easy, and parking is available.

Tips:

For the most convenient route, consider a taxi or ride hailing service, especially if you have luggage. If you're on a budget, the public bus is a viable option, but allow ample travel time.

Mercure Gold Coast Resort Reviews & Summary

Looking for all about hotel before you book? Mercure Gold Coast Resort is a popular choice for travellers seeking a relaxing getaway with a touch of luxury. Hotel reviews consistently praise the resort's excellent facilities, friendly staff, and convenient location. Guests love the spacious rooms, the beautiful pool area, and the on-site golf course. The resort's tranquil setting provides a welcome escape from the hustle and bustle of the Gold Coast, while still being within easy reach of the area's attractions. A standout feature is the Koala Sanctuary, offering guests a unique opportunity to get up close and personal with these adorable creatures.

"We had a fantastic stay at Mercure Gold Coast Resort! The staff were incredibly helpful, the rooms were clean and comfortable, and the pool was amazing. We especially enjoyed the Koala Sanctuary – a truly unforgettable experience!"

Mercure Gold Coast Resort Room Types Available

Choosing the right hotel room type can make all the difference to your stay. Mercure Gold Coast Resort offers a variety of categories of hotel rooms to suit different needs and preferences. Here's a rundown of the different hotel bedroom types available:
  • Standard Room:

    Comfortable and well-equipped, these rooms offer a relaxing space with standard amenities. Non-smoking rooms are available.
  • Superior Room:

    Offering more space and enhanced features, Superior Rooms provide an extra level of comfort. Some rooms offer views of the golf course.
  • Deluxe Room:

    These rooms boast premium amenities and stylish décor, perfect for a luxurious stay. Bathtubs are available in some Deluxe Rooms.
  • Suites:

    For the ultimate in space and luxury, the Suites offer separate living areas and bedrooms.
  • Family Room:

    Designed with families in mind, these rooms offer ample space and comfortable bedding arrangements.

Please note that Mercure Gold Coast Resort is not a pet-friendly hotel. Additional charges may apply for certain room upgrades or amenities.

Hotel Facilities in Mercure Gold Coast Resort

Mercure Gold Coast Resort boasts a wide range of hotel facilities to ensure a memorable stay for guests of all ages. From relaxing by the pool to enjoying a round of golf, there's something for everyone. Here's a look at the hotel amenities available:
  • Swimming Pool:

    Take a dip in the large outdoor swimming pool, perfect for a refreshing swim. Open daily from 7:00 AM to 9:00 PM.
  • Golf Course:

    Tee off at the championship golf course, offering a challenging and scenic experience. Green fees apply.
  • Tennis Courts:

    Enjoy a game of tennis on the well-maintained courts. Equipment rental available.
  • Fitness Centre:

    Stay active at the fully equipped fitness centre. Open 24 hours.
  • Koala Sanctuary:

    Get up close and personal with adorable koalas at the on-site sanctuary. Entry fees apply.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open during school holidays.
  • Restaurant and Bar:

    Enjoy delicious meals and refreshing drinks at the hotel's restaurant and bar.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Mercure Gold Coast Resort

Indulge in a culinary journey at Mercure Gold Coast Resort's diverse hotel restaurant and cafe options. Whether you're craving a hearty buffet or a light snack, there's something to satisfy every palate. Here's a taste of what's on offer:
  • The Restaurant:

    Enjoy a delicious buffet breakfast, lunch, or dinner at The Restaurant. Featuring a variety of international cuisines, the buffet is priced at approximately SGD 60 per person. Opening hours: 6:30 AM to 10:00 PM.
  • The Cafe:

    Grab a quick coffee, pastry, or light meal at The Cafe. Perfect for a casual bite or a caffeine fix. Opening hours: 7:00 AM to 5:00 PM.
  • The Bar:

    Unwind with a refreshing cocktail or a glass of wine at The Bar. Enjoy live music on select evenings. Opening hours: 5:00 PM to late.

Special Dishes:

Be sure to try the signature seafood platter at The Restaurant, featuring fresh catches from the local waters.

Mercure Gold Coast Resort Airport pickups and How to Book

Looking for hotels with airport shuttle? Mercure Gold Coast Resort does not directly offer a dedicated hotel to airport transfer service. However, the concierge can assist in arranging airport transfers with third-party providers.

Booking Steps:

Contact the hotel concierge at least 24 hours in advance to arrange your airport pick-up. Provide your flight details and arrival time. The concierge will confirm the booking and provide you with the driver's contact information.

Nearby MRT Station & Bus Stops

Navigating the Gold Coast is easy with convenient access to public transport. While there isn't an MRT nearby, several bus stops nearby provide easy access to the city's attractions.
  • Palm Meadows Dr at Ross Street:

    Approximately a 5-minute walk from the hotel. Serviced by bus routes 738 and 745.
  • Nerang-Broadbeach Rd at Palm Meadows Dr:

    Approximately a 10-minute walk from the hotel. Serviced by various bus routes connecting to major destinations.

Public Transport Card:

To use public transport, you'll need a "go card," which can be purchased and topped up at various locations, including convenience stores and train stations. Alternatively, you can use contactless payment methods on some buses.

Nearby Attractions for Family / Kid Friendly

The Gold Coast is a fantastic destination for families, with plenty of nearby activities to keep everyone entertained. From thrilling theme parks to stunning beaches, there's something for all ages. Here are a few nearby places to go:
  • Dreamworld (15 km):

    A popular theme park with thrilling rides, animal encounters, and live shows. Entry price: Approximately SGD 110 per adult.
  • Warner Bros. Movie World (18 km):

    Experience the magic of Hollywood with movie-themed rides and attractions. Entry price: Approximately SGD 110 per adult.
  • Sea World (20 km):

    Discover marine life at Sea World, with dolphin shows, polar bear exhibits, and thrilling rides. Entry price: Approximately SGD 100 per adult.
  • Currumbin Wildlife Sanctuary (25 km):

    Get up close and personal with native Australian animals at this wildlife sanctuary. Entry price: Approximately SGD 40 per adult.
  • Surfers Paradise Beach (10 km):

    Enjoy the sun, sand, and surf at the iconic Surfers Paradise Beach. Free access.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Australia!

Where to eat near Mercure Gold Coast Resort (Gold Coast)

Exploring the local food scene is a must when visiting the Gold Coast. From trendy cafes to delicious street food, there's something to satisfy every craving. Here's a taste of what's on offer nearby dining:

Cafes/Restaurants:

  • The Coffee Club:

    A popular chain cafe serving breakfast, lunch, and coffee.
  • Grill'd:

    A burger restaurant known for its healthy and delicious burgers.
  • Nando's:

    A Portuguese-style chicken restaurant.

Local Street Food:

  • Meat Pies:

    A classic Australian savoury pie filled with meat and gravy.
  • Fish and Chips:

    A quintessential Aussie takeaway dish.
  • Sausage Rolls:

    A flaky pastry filled with sausage meat.
  • Chiko Roll:

    A deep-fried savoury snack filled with meat and vegetables.
  • Lamingtons:

    A sponge cake coated in chocolate and coconut.

Shopping places near Mercure Gold Coast Resort (Gold Coast)

Whether you're looking for souvenirs, designer brands, or everyday essentials, the Gold Coast offers a variety of nearby shopping options. Here are a few dept stores near me:
  • Pacific Fair Shopping Centre (8 km):

    A large shopping mall with a wide range of department stores, boutiques, and restaurants.
  • Robina Town Centre (10 km):

    Another major shopping mall with a variety of retailers and entertainment options.
  • Australia Fair Shopping Centre (15 km):

    Located in Southport, this shopping centre offers a mix of department stores, specialty shops, and dining options.

Other Places to Stay Near Mercure Gold Coast Resort

Looking for alternative accommodations? The Gold Coast offers a wide range of hotels to suit different budgets and preferences. Here are a few best hotel nearby:

Luxury/5–6 Star Hotels Nearby:

  • The Langham, Gold Coast:

    A luxurious hotel with stunning ocean views and world-class amenities.
  • JW Marriott Gold Coast Resort & Spa:

    A sophisticated resort with multiple pools, restaurants, and a spa.
  • Peppers Soul Surfers Paradise:

    A stylish hotel with spacious apartments and panoramic views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Australia!

Four-Star Hotels Nearby:

  • Novotel Surfers Paradise:

    A modern hotel with a central location and comfortable rooms.
  • Mantra Circle on Cavill:

    A stylish hotel with spacious apartments and stunning views.
  • QT Gold Coast:

    A trendy hotel with a retro vibe and a lively atmosphere.

...on 4 Star Hotel in Australia!

Three-Star Hotels Nearby:

  • BreakFree Surfers Paradise:

    A budget-friendly hotel with comfortable apartments and a convenient location.
  • Mantra Sun City:

    A family-friendly hotel with a lagoon pool and a waterslide.
  • Paradise Resort Gold Coast:

    A resort designed for families with young children, offering a range of activities and facilities.

...on 3 Star Hotel in Australia!

Conclusion

Ready to experience the best of the Gold Coast? Mercure Gold Coast Resort offers a fantastic base for exploring all that this vibrant destination has to offer. With its comfortable accommodations, excellent facilities, and convenient location, it's the perfect choice for a relaxing and memorable getaway. Check Hotel availability and make your Hotel reservations today! Don't miss out on the best deals! Book your stay at Mercure Gold Coast Resort through Traveloka and enjoy exclusive discounts and benefits. Start planning your dream holiday now and book cheap hotels in Australia. Looking for a last-minute escape? Discover cheap hotels nearby and make your reservation today!

All facilities in Mercure Gold Coast Resort

Others Mercure Gold Coast Resort
Others

Hotel Services

  • Concierge
  • Express check-out
  • 24-hour Receptionist

Transportation

  • Bus/truck parking
  • Valet parking

Public Facilities

  • Parking
  • WiFi in public area

Kids and Pets

  • Babysitting with surcharge

Things to Do

  • Outdoor pool

General

  • Swimming pool

Sports and Recreations

  • Golf

Accommodation Policy & General Information in Mercure Gold Coast Resort

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 11:00
Number of floors in Mercure Gold Coast Resort
3
Another facilities in Mercure Gold Coast Resort
Concierge, Express check-out, 24-hour Receptionist, Bus/truck parking, Valet parking

Frequently asked question in Mercure Gold Coast Resort

What are available facilities at Mercure Gold Coast Resort?
There are top facilites at Mercure Gold Coast Resort such as Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Mercure Gold Coast Resort?
The standard check-in time at Mercure Gold Coast Resort is starting from From 14:00 while the latest check-out time is at Before 11:00
What is the star rating of Mercure Gold Coast Resort
Mercure Gold Coast Resort has a 4.0-star rating.
How many floors does Mercure Gold Coast Resort have?
Mercure Gold Coast Resort has 3.
Are there any parking spots at Mercure Gold Coast Resort ?
Yes: Yes, there are parking spots at Mercure Gold Coast Resort
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More Reviews from Other Guests in Mercure Gold Coast Resort

Overall Ratings & Reviews Mercure Gold Coast Resort

Traveloka (11)
Other sources (1,002)
8.6
Very Good
From 1,002 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Gold Coast Resort

Number of reviews per page
20
40
Top reviews
Rita
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were amazing, my accommodation and resort was lovely and clean. Could not fault anything.
Cristina
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

On arrival expecting a quick check in after completing the online check in prior to arrival, there was only one staff member working at the desk assisting another guest. Their check in took a considerable amount of time and despite at least 3 different staff walking past and disappearing into the back office, not one person acknowledged me or offered to assist. We had housekeeping knocking on our door despite having the do not disturb sign up, she had mixed our room up with a guest who had checked out. We attempted to have breakfast at the restaurant but despite many unoccupied tables, they all had dirty dishes that had not been cleared. Attention to detail needed.
Read More
Emily
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was good, plenty of towels, comfy bed.
Sungun
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was not the same as pictures also everything was really old condition but staff was really nice
Nadine
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

5 minutes drive to supermarket Good breakfast buffet
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely room right next to the golf course
Jo-Ann
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great friendly staff and beautiful grounds away from the bustle of town.
Narelle
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was clean but smelt musty. Very comfortable bed and pillows. Main pool closed due to maintenance. Pizza from cafe was terrible
Soon
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very good.
Peter
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Rooms are dated, yet good but need updating- the AC in the rooms need upgrade - temp gauge not working well, the room have a smell of dampness or lack refresh aired rooms, even when AC has been wiring all day.
Lale
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The oasis pool and spa would’ve been enjoyable if they were open! The biggest disappoint of our trip. We specifically picked Mercure for the big pool and spa, we were not notified at all that it would be closed during our stay, otherwise we would’ve cancelled and found something else. A special thanks to one of the managers Sophie who gifted wine and chocolates after hearing our disappointment. Overall a good stay, generally clean, great buffet breakfast, friendly staff. The bathroom could do with a revamp and the vent in the room definitely needs a good clean as it constantly blew dust. If the oasis pool is open I’d recommend Mercure.
Read More
Richard
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Aircon was a mission to get sorted and didn't get cold either. Room was ok, nearly every room head stairs to get to then. but breakfast was great.
Dani
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We were very happy to stay here and would stay again. The staff were nice and helpful. The room was lovely however they accidentally skipped a day of cleaning the room while we were out. We got a credit on our account for food and beverage for this accident which was nice. Buffet was great and would recommend booking this as a package with the room as it's worth it. The only bad thing was the large oasis pool was out of action for maintenance and we were not informed until a couple of days before check in. It was disappointing as I have a 6 year old and a smaller pool which was available was still a bit too deep for him to use well. It also meant the spa was out of action. So it would have been nice to have notification about this in the website before booking.
Read More
Peter
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

All good Staff efficient
William
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were fantastic, dinner was very good with breakfast plenty of choice.
Meshach
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room Friendly service Great breakfast Lovely pool Close to bustop to get to surfers paradise
Tiana
icon-with Children
with Children
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had to carry luggage up to the 3rd floor , the air conditioning is intermittent cuts in and out . Gold coast heat not good. The room smelt funky , pillows poor quality and no body wash in the depsener in the shower. The curtains on the window arent block out and the sun shines in at 5am. Not much on offer in the buffet breakfast , watermelon soggy , eggs powered , bacon is like plastic pre cooked . Dirty stairwell and dead roaches present. Lastly on check in asked where the towels are located for the pool and time the pool opens . We were told 6am. Took the kids in to swim only to be meet by a rude attendant telling us the pool was closed for maintenance. Nothing mention during the booking process . No signage to say as such. Certainly not a resort , not relaxing stay and advice don't stay here. I've travelled Australia and this place would be on of the worst.
Read More
Joel
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Don’t book this website you can’t call if you want to cancel booking. On their refund you will be you can’t talk to real people. This website is joke.
Natalie
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Fast easy check in accommodation looks very new, plenty of room very modern.
Bruno Mantoani
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

room quality, bathroom weird and dirty.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Mercure Gold Coast Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Mercure Gold Coast Resort

Traveloka (11)
Other sources (1,002)
8.6
Very Good
From 1,002 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Mercure Gold Coast Resort

Number of reviews per page
20
40
Top reviews
Rita
icon-
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were amazing, my accommodation and resort was lovely and clean. Could not fault anything.
Cristina
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

On arrival expecting a quick check in after completing the online check in prior to arrival, there was only one staff member working at the desk assisting another guest. Their check in took a considerable amount of time and despite at least 3 different staff walking past and disappearing into the back office, not one person acknowledged me or offered to assist. We had housekeeping knocking on our door despite having the do not disturb sign up, she had mixed our room up with a guest who had checked out. We attempted to have breakfast at the restaurant but despite many unoccupied tables, they all had dirty dishes that had not been cleared. Attention to detail needed.
Read More
Emily
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was good, plenty of towels, comfy bed.
Sungun
icon-with Partner
with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was not the same as pictures also everything was really old condition but staff was really nice
Nadine
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

5 minutes drive to supermarket Good breakfast buffet
Ian
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely room right next to the golf course
Jo-Ann
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great friendly staff and beautiful grounds away from the bustle of town.
Narelle
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Room was clean but smelt musty. Very comfortable bed and pillows. Main pool closed due to maintenance. Pizza from cafe was terrible
Soon
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Very good.
Peter
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Rooms are dated, yet good but need updating- the AC in the rooms need upgrade - temp gauge not working well, the room have a smell of dampness or lack refresh aired rooms, even when AC has been wiring all day.
Lale
icon-with Partner
with Partner
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The oasis pool and spa would’ve been enjoyable if they were open! The biggest disappoint of our trip. We specifically picked Mercure for the big pool and spa, we were not notified at all that it would be closed during our stay, otherwise we would’ve cancelled and found something else. A special thanks to one of the managers Sophie who gifted wine and chocolates after hearing our disappointment. Overall a good stay, generally clean, great buffet breakfast, friendly staff. The bathroom could do with a revamp and the vent in the room definitely needs a good clean as it constantly blew dust. If the oasis pool is open I’d recommend Mercure.
Read More
Richard
6.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Aircon was a mission to get sorted and didn't get cold either. Room was ok, nearly every room head stairs to get to then. but breakfast was great.
Dani
icon-with Children
with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

We were very happy to stay here and would stay again. The staff were nice and helpful. The room was lovely however they accidentally skipped a day of cleaning the room while we were out. We got a credit on our account for food and beverage for this accident which was nice. Buffet was great and would recommend booking this as a package with the room as it's worth it. The only bad thing was the large oasis pool was out of action for maintenance and we were not informed until a couple of days before check in. It was disappointing as I have a 6 year old and a smaller pool which was available was still a bit too deep for him to use well. It also meant the spa was out of action. So it would have been nice to have notification about this in the website before booking.
Read More
Peter
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

All good Staff efficient
William
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Staff were fantastic, dinner was very good with breakfast plenty of choice.
Meshach
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Clean room Friendly service Great breakfast Lovely pool Close to bustop to get to surfers paradise
Tiana
icon-with Children
with Children
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Had to carry luggage up to the 3rd floor , the air conditioning is intermittent cuts in and out . Gold coast heat not good. The room smelt funky , pillows poor quality and no body wash in the depsener in the shower. The curtains on the window arent block out and the sun shines in at 5am. Not much on offer in the buffet breakfast , watermelon soggy , eggs powered , bacon is like plastic pre cooked . Dirty stairwell and dead roaches present. Lastly on check in asked where the towels are located for the pool and time the pool opens . We were told 6am. Took the kids in to swim only to be meet by a rude attendant telling us the pool was closed for maintenance. Nothing mention during the booking process . No signage to say as such. Certainly not a resort , not relaxing stay and advice don't stay here. I've travelled Australia and this place would be on of the worst.
Read More
Joel
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Don’t book this website you can’t call if you want to cancel booking. On their refund you will be you can’t talk to real people. This website is joke.
Natalie
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Fast easy check in accommodation looks very new, plenty of room very modern.
Bruno Mantoani
icon-with Partner
with Partner
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

room quality, bathroom weird and dirty.
Number of reviews per page
20
40