Reef Palms Motel

前台的Jeff非常友好，给出很多很棒的建议，第一晚我们晚到了他还在等我们。有自带的泳池和烧烤，我们享受了非常愉快的时候。

房間乾淨，服務人員親切

We stayed here for 3 nights in a triple studio. The motel was located in North Cairns, it takes around 30 minutes to walk to central Cairns, taxi are affordable. Free transport to central and airport are provided at certain timeslot throughout the day. Our room was very clean, large and well equipped, we cooked dinner for 2 nights and felt at home. Owners and staff are very friendly people. Definitely value for money and recommended.

I booked a twin bed studio, eventually I got a room with 1 queen bed and 2 small beds. The room looks quite small but fortunately with a kitchenette and a small dining table. I believe if they remove the 2 small beds, it will be much better. Of course, if you have more friends or kids, you will be happy. This type of apartment sure not for someone who wants a seperate bedroom and living area. Stay for sleep only, it is OK.

Just a bit too far from the city. Shuttle bus can be more at night, since the last one picking up from the city was 5.45pm. Besides of that, everything was fine.

My husband and I had a very comfortable stay in Reef Palms Motel in early December. The room was furnished with a well-equipped kitchen and the bed was really comfortable. Staff are nice and Alison was helpful and gave us very good tips for the tours. The only drawback is just the airplane noise in some evenings but not serious. I would certainly recommend this motel to all friends who plan to have vacations in Cairns.

位置不大方便，到市區要乘車，近機場，有飛機聲。但是，1個街口，行<3 分鐘就到海濱長廊，可看日出和夜星，超美。沿海濱長廊步行來回市中心，約25分鐘，會見到很多鳥兒，海鷗、塘鵝、燕子、火雞..........很舒服。接待好幫得手，可提供local tour 的資料和意見！

good to live in such small hotel with some personal touch. also good value for money. they can book all kinds of tours for you, they give good recommendations, but everywhere does the same and they get commission from the tour provider. i do not like the "Uncle Mike" for Kuranda Rainforest tour. If you want to go to Kuranda, you do not need to join any tour, you just go to train station and buy train ticket and return with Sky Rail (cable car). the final cable car station is a bit far from hotel, you need to find public transportation, basicly this is the only "value" for a tour, they pick you up and send u to train station, they get you back from cable car station, nothing else.

Not a great stay at the Motel. The room was OK but in our room the WiFi didn’t work so we were reliant on going elsewhere with WiFi. It also wasn’t very clean, our sheets were stained and the ceiling fan was incredibly dusty. The motel in general is very dated and doesn’t look as modern or tidy as the advertised photos. You are a 20+ min walk to the main restaurants, markets, lagoon etc. There was also some construction work happening which meant loud construction work at 8am in the morning.

Practically no WiFi and very ordinary cleanliness

- Driveway access was blocked on arrival (bus + multiple cars), making it difficult to enter and unload belongings—was told to unpack in the rain. - No elevator access to second floor (not suitable for mobility issues or heavy luggage) - Large portion of parking unavailable with no explanation - First room had faulty air conditioning and an unpleasant smell - Second room was in unacceptable condition: dirty, broken mirror, belongings left behind, bugs in drawers - Front entrance locked at night—had to use side/rear access which felt inconvenient and less secure - Serious safety issue: staff member used a key to try to enter my room without knocking (room change not recorded) - Security deposit ($150) takes 2–3 weeks to be returned - Received a late-night call accusing me of non-payment despite already paying via Wotif - Staff were pushy on the phone and did not communicate professionally - Overall: very disappointing experience, poor cleanliness, lack of organisation, and major safety concerns - Would not recommend staying here

On the plus side, Reef Palms is conveniently located mid way between the airport & Cairns City. It is off the main busy road, & within easy walking distance of the city bus stop & the foreshore. The couple running the place are hard working & obliging. However being below aircraft flight path it is very noisy during the day. The hotel is in need of a major injection of resources - staff & maintenance - e.g. the spa pool - an annexure of the main pool has wires cut & doesn't work, room service is only every 4 days with linen change every 7. Guests must remove own rubbish daily & clean rooms, with a sign saying that cleaning products are available from reception. It looks as if the breakfast restaurant, now closed due to staffing will never re-open -disappointing as there are no breakfast places within easy walking distance. During rain, water pools in part of the downstairs corridor which is quite dingy. Bathroom tiles are mouldy, taps old, mismatched and difficult to turn on and off. Room service seems ad hoc e.g. no conditioner in dispenser & 6 light bulbs missing when I arrived. On request, the proprietor did install some bulbs. The little balcony was grubby & the sliding door lock was difficult to operate. The driveway in front of the steps was always covered in seeds which could get slippery. Despite 'no smoking' signs, the smell of smoke from rooms was everywhere. Wish I could say better as the proprietors are obviously trying hard, but this is just how I found it.

The room was in very good condition. The receptionist or staff member at front desk could of at least had a smile & be a bit more courteous, especially when dealing with multi- cultural backgrounds.

Fint

Room was great

Great stay!

I originally book two nights at this motel: the night when we arrived and second night after visiting the great barrier reef. The first night we arrived around midnight. It felt wet and humid as soon as we walked in. We found out there was NO AC in the room if people leave the room. Think about how humid in the higher 20's in Carins! No surprise we found mold in the fridge, on the window, etc. The room smelt so moody that my younger daughter who has sensitive airway was unable to breath. We all needed to wear N95 masks to sleep through the night because we had no choice. The second day we had to spend over $300 for another hotel to spend the night--of course last minute and same day booking is always expensive. But I would rather spend this money rather than spending another night in this filthy hotel. Besides my younger daughter was coughing the second day. Nobody should sleep in that hotel filled with mold. When I told the owner about the mold issue, he shrugged his shoulder and did not feel serious about it. He told us it was normal to have mold in Carnes which was humid. I told him that in the US, his hotel would be shut down if there is mold because of public health concern. He told me it was Australia. There was no such as thing as mold remediation. Do not live in this filthy place. It is full of mold ! See my pic of the mold in the fridge!

Towels! I had no bath towels. No tea towel or hand towel was provided for the second week. Had to afk repeatedly for bath towel. No assistance bringing baggage up the three flights of stairs. Laundry room and machines were dirty. Chewing gum on seats in common areas.

I was expecting my room to be cleaned and fresh linen provided. I’ve been here seven days, put out the “please tidy my room” .. but nothing.

Friendly staff. Place is dated but has a nice pool.