倫敦塔橋 Bermonds Locke 飯店

We stayed at this hotel for ten nights, and the overall experience was extremely disappointing. On the very first night, we noticed that the air conditioner was making loud and disturbing noises. Despite reporting this issue to the hotel several times, no effective solution was provided. It was not until the seventh day of our stay that we were finally allowed to change rooms. However, the new room was poorly prepared and lacked several basic amenities — one set of towels was missing, there was no hairdryer, no dish sponge, and no oven mitts, all of which had been provided in our previous room. Although the missing towels were replenished promptly, the absence of a hairdryer was completely unacceptable. I only discovered it after washing my hair late at night, and when I contacted the front desk, I was told there were no spare hairdryers available — not even the one from our previous room, which had already been assigned to new guests, even though its air conditioning issue had not yet been fixed. It is difficult to decide which is more concerning — assigning guests to a room with a broken air conditioner, or not having enough hairdryers for all rooms. The next day, the hairdryer was eventually delivered, but it was hidden inside a cabinet, and I had to search for it myself. Why not simply place it on the table or sofa? There was more than enough space. As for the remaining missing items, they only arrived after I repeatedly contacted the hotel via WhatsApp — three or fo

Wonderful accommodation and helpful host.

Everything is good, very good hotel.

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Location was great, our room was never cleaned and we constantly had to ask for more toilet paper lol. Cafe is great!

Amazing bed, shower, and staff so kind and helpful.

Just amazing!!

ツインルームに５泊滞在しました。 ＜利点＞室内の広さ・キッチン（電子レンジ付き、IH、電気ポット、調理器具、食器・カトラリーあり）・ダイニングスペースは重宝しました。浴室のタオルウォーマーも真冬にはありがたい。 １Fのカフェスペースもゆったりと寛げて、フラットホワイトとバナナブレッドが気に入りました。インテリアもおしゃれです。 ＜好みが分かれる点＞室内にソファなし。エアコンの温度調節の上限あり（角部屋で窓も大きかったのでカーテンの下からの冷気が寒かった）。基本的にチェックアウトまで室内清掃・ベッドメイクなし。ゴミやタオルの回収希望時は共用部（廊下）に出す。新しいタオルやトイレットペーパーはレセプションに行って、自室に持ち帰る。 尚、キッチンに洗濯機も備えられておりましたが、我が家は未使用でした。 ほとんどのレセプションスタッフもにこやかに対応してくれました。ロンドンブリッジも徒歩圏内で、スーパーやレストランの選択肢もあるため、機会があればまた利用したいです。

Quarto organizado. Limpo. Confortável.

This hotel looks like a premium luxury boutique hotel. however, it is a nice apartment hotel that is more directed to long stay than your traditional full service hotel experience. Nothing wrong with that, but my expectation was that this would be more traditional hotel than apartment hotel.

Kitchenette was great.

Rooms were really nice! Big and had a tiny kitchen.

Lovely accommodation and staff! Great location if you're familiar with London; maybe a little out of the way for tourists.

Lovely staff

The heat didn’t work my entire stay, stayed for a month from November to December.

Unterhalt ungenügend

Staff was very helpful at addressing any issues. Pastry’s and coffee excellent. Room charming. Shower awesome

AVOI got bitten by bed bugs twice over the years in staying in this "hotel" and when I reported to management they said they found nothing and tried to gaslight me saying it might be an allergy.

Schönes Hotel mit guter Ausstattung. Könnte etwas sauberer sein aber das ist meckern auf hohem Niveau

Clean room