Hampton by Hilton London Waterloo

沒有熱水冲涼，冷氣系統不能運作，下午五點仍未執拾房間，部分設施破損，例如壞燈泡，洗手間門鎖不能鎖上，員工跟進時間慢。

A bit noisy as opposite to ambulance station.

Good

Great location, reasonable price, clean and comfortable. Nice breakfast provided.

Most of the staff are very helpful and friendly. They answered our requests efficiently. I’ll consider to stay at this hotel again.

Fantastic hotel. Room was excellent. A really great place to stay.

Wonderful people !!! And I Love baby Guinness.

The staff were great, the room had a good view and facilities. The only odd thing is that the room smelt of damp. There was a damp patch by the door where the shower had leaked through. That wasn't a problem except for the damp smell which was quite noticeable. It didn't affect my stay but it would be good to get it fixed for next time!

A well appointed, clean room. The hotel is in a great location for Waterloo Station and staff are very helpful

Nice room and fantastic breakfast!

Lovely location, great staff too especially Paulina & Olivia were very helpful & professional

N/A

Equipe prestativa Quartos limpos Café muito bom

The property was convenient to tube and rail facilities, and there were several good restaurants in the area. The property was also very cleaned and well maintained. The staff was also courteous and very friendly. We did run into one issue in that the air conditioner only cooled the room down to an estimated 79-80 degrees. In fairness, temperatures in London were in the low 90s during our stay. The staff did send maintenance to clean the filter in the room, but that had no impact. Staff also told us AC units don’t work that well during times of high temperatures. It would have been nice if they would have offered to move us to a different room instead of having to go through a few miserably hot nights.

The staff worked hard to place everyone. They were polite and friendly. The food was good and fresh but I would like warm plates for the cooked food.

Great hotel to use as a base, just 10 minutes walk from Waterloo. Our room was clean, functional, as long as you didn't mind not having a view. Staff were helpful, breakfast was busy but was good quality and plenty of choice. Well worth the money we paid for the stay.

We marked excellent for all, and why. We had an amazing breakfast, each day. We ate dinner there each night. The front desk helped arrange taxi's for us, when we checked out. They gave directions to all attractions, etc. We loved the Waterloo area. We'd stay there again!!!

First room stunk of sewage. Staff expected us to wait “hours”. Moved after we complained. Told to try and eat breakfast (07:15) within 30 mins. Run down and tired hotel. Horrible beds and weird vibes.

Love the place. Few steps from Waterloo Tube station so very convenient. Very central to everything. Very clean and front staff is very friendly and helpful. Housekeeping staff stewards are great and the rooms were clean but just don’t ask them for any questions about the trains or bus or anything about the area as they’ll always say they don’t know cause I ask about the bus schedules and they were no help. I think most if not all hotels tell their housekeeping to say nothing except to provide answers regarding the room cleaning, towels, toiletries, etc. which makes sense. SO THEN I ask the front desk about the bus schedules and they were able to help. SO AGAIN-Love the place, love the location, love the free breakfast…. And would definitely stay there again.

Nice bar/Cafe on property.