Lancaster Gate Hotel

Hotels
8.0
/10
Very Good
1,005 reviews

What Guests Say About Their Stay

Atsuko

10.0
/ 10
I enjoyed staying your hotel a lot😊 looking forward to coming back. Thank you.

Catherine

10.0
/ 10
Reception staff were friendly and efficient, the room was nice and even had a bath. The building is beautiful and the location was super handy, with two tube stations on different lines nearby.

Niel

10.0
/ 10
Great check in. Was able to drop my bags in my room early. Super service. Nice breakfast too :-)
In the Area
See Map
66-71 Lancaster Gate, Westminster, Central London, London, England, W2 3NA

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Lancaster Gate Hotel is located in area / city Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Lancaster Gate Hotel

66-71 Lancaster Gate, Westminster, Central London, London, England, W2 3NA
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Discover Your Perfect Stay at Lancaster Gate Hotel

Welcome to Lancaster Gate Hotel, your gateway to an unforgettable experience in the heart of England, United Kingdom. Whether you're planning a leisurely holiday, a crucial business trip, or a romantic getaway, Lancaster Gate Hotel offers a blend of comfort, convenience, and exceptional service that will make you feel right at home. We pride ourselves on providing a warm, welcoming atmosphere, reminiscent of true Aussie hospitality, ensuring your stay is both relaxing and memorable. Room rates at Lancaster Gate Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Lancaster Gate Hotel Location

Nestled in the vibrant Bayswater district, Lancaster Gate Hotel boasts a prime location that puts you at the centre of London's most exciting attractions. Situated at 66-71 Lancaster Gate, Westminster, Central London, London, England, W2 3NA, the hotel is just a stone's throw from Lancaster Gate Underground station, providing seamless access to the entire city. You'll find yourself within easy reach of Hyde Park, one of London's most iconic green spaces, perfect for a morning stroll or a relaxing afternoon. The area is alive with a charming mix of independent boutiques, traditional pubs, and diverse eateries, offering a true taste of local London life.

Lancaster Gate Hotel Facilities & Services

Facilities for guests at Lancaster Gate Hotel are designed to cater to every need, ensuring a comfortable and convenient stay. Our commitment to excellent service extends to a range of amenities available for your enjoyment.

  • 24-Hour Front Desk:

    Our friendly staff are always on hand to assist you, day or night.
  • Concierge Services:

    Get expert advice and assistance with bookings for tours, theatre tickets, and restaurant reservations.
  • Complimentary Wi-Fi:

    Stay connected with free high-speed internet access throughout the hotel.
  • Fitness Centre:

    Maintain your workout routine in our well-equipped gym. Open daily from 6:00 AM to 10:00 PM. No additional fee.
  • Business Centre:

    For our business travellers, we offer essential services including printing and faxing. Available during reception hours.
  • Luggage Storage:

    Secure storage is available for your convenience before check-in or after check-out.
  • Daily Housekeeping:

    Enjoy a fresh and tidy room every day.

Lancaster Gate Hotel Room Types

Discover a range of thoughtfully appointed rooms designed to suit every traveller's needs. The room types of Lancaster Gate Hotel offer comfort and style, ensuring a restful night's sleep.

  • Standard Double Room:

    A comfortable and well-appointed room, perfect for solo travellers or couples. Non-smoking.
  • Superior King Room:

    Offering more space and enhanced amenities, these rooms are ideal for a longer stay. Non-smoking.
  • Deluxe Suite:

    Experience luxury in our spacious suites, featuring a separate living area and premium furnishings. Non-smoking.
  • Family Room:

    Designed to accommodate families, these rooms provide ample space and comfort for everyone. Non-smoking.

All rooms are strictly non-smoking. While most rooms do not feature a bathtub, please inquire at the time of booking if this is a specific requirement, and we will do our best to accommodate your request.

Lancaster Gate Hotel Dining & Restaurants

Savour delightful culinary experiences at Lancaster Gate Hotel. Our dining options are crafted to please every palate, offering a taste of local and international flavours.

  • The Bayswater Brasserie:

    Enjoy a hearty breakfast with a selection of continental and cooked options. Open daily from 7:00 AM to 10:30 AM. Estimated price per person for breakfast: £15-£25 AUD.
  • The Hyde Park Lounge:

    Relax with a selection of fine wines, craft beers, and light snacks. Open daily from 11:00 AM to 11:00 PM.

Lancaster Gate Hotel Nearby Attractions and Activities

Immerse yourself in the vibrant surroundings of Lancaster Gate Hotel with easy access to some of London's most iconic landmarks and attractions.

  • Hyde Park:

    A vast, beautiful Royal Park offering serene landscapes, boating lakes, and numerous recreational activities.
  • Kensington Palace:

    Explore the historic home of royalty, set within Kensington Gardens, adjacent to Hyde Park.
  • Oxford Street:

    Indulge in world-class shopping at one of London's busiest and most famous retail streets.
  • The Royal Albert Hall:

    Experience a concert or event at this iconic circular concert hall, a masterpiece of Victorian architecture.
  • Notting Hill:

    Wander through the charming streets, browse the famous Portobello Road Market, and soak in the bohemian atmosphere.

If you are looking for other activities around Lancaster Gate Hotel, check out the best deals on Traveloka: Recommended activities in London!

How to Get to Lancaster Gate Hotel from the Airport

Getting to Lancaster Gate Hotel from the airport is straightforward, with several convenient options available to suit your travel needs. We aim to make your journey as smooth as possible, whether you're arriving at Heathrow, Gatwick, or another London airport.

  • Heathrow Express/Gatwick Express:

    These fast train services connect directly to central London stations, from where you can take a short taxi or Underground ride to the hotel. Heathrow Express takes approximately 15 minutes to Paddington Station. Gatwick Express takes approximately 30 minutes to Victoria Station.
  • London Underground (The Tube):

    The Piccadilly Line from Heathrow Airport offers a direct route to stations near Lancaster Gate Hotel, such as Lancaster Gate or Queensway. This is often the most economical option.
  • Airport Transfer Services:

    Numerous airport transfer services are available, offering door-to-door convenience. You can pre-book a private car or shared shuttle for a hassle-free arrival.
  • Taxi/Ride-hailing Service:

    Metered taxis and ride-hailing services are readily available at all airport terminals. This offers direct transport to the hotel, though journey times can vary depending on traffic.

Summary of Why You Should Choose to Stay at Lancaster Gate Hotel

Choosing Lancaster Gate Hotel means opting for a memorable and comfortable stay in a prime London location. With our excellent facilities, welcoming service, and proximity to major attractions, your visit will be nothing short of spectacular. We are confident that you will find the perfect accommodation to suit your needs.

  • Prime Location:

    Situated in the desirable Bayswater area, with easy access to Hyde Park and public transport.
  • Comfortable Accommodation:

    A variety of well-appointed rooms to ensure a restful stay.
  • Exceptional Service:

    Our dedicated team is committed to making your stay enjoyable.
  • Convenient Amenities:

    From free Wi-Fi to a fitness centre, we have you covered.
  • Great Value:

    Enjoy competitive rates and special offers, especially with the TRAVELOKA new user promo.

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All facilities in Lancaster Gate Hotel

Bar, Cafe and Lounge Lancaster Gate Hotel
Bar, Cafe and Lounge
Functional Hall Lancaster Gate Hotel
Functional Hall
Common Space Lancaster Gate Hotel
Common Space
Lobby Lancaster Gate Hotel
Lobby
Exterior Lancaster Gate Hotel
Exterior

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Things to Do

  • TV lounge

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet

Business Facilities

  • Meeting rooms

Accommodation Policy & General Information in Lancaster Gate Hotel

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, and window guards
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Allowed
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General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Lancaster Gate Hotel
196
Number of floors in Lancaster Gate Hotel
8
Another facilities in Lancaster Gate Hotel
Smoke-free area, Safety deposit box, Luggage storage, Multilingual staff, 24-hour Receptionist

Frequently asked questions about Lancaster Gate Hotel

What are available facilities at Lancaster Gate Hotel?
There are top facilites at Lancaster Gate Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Lancaster Gate Hotel?
The standard check-in time at Lancaster Gate Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Lancaster Gate Hotel provide breakfast?
Yes, Lancaster Gate Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Lancaster Gate Hotel?
Lancaster Gate Hotel has a 3.0-star rating.
How many floors does Lancaster Gate Hotel have?
Lancaster Gate Hotel has 8.
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Lancaster Gate Hotel reviews and ratings

Overall Ratings & Reviews Lancaster Gate Hotel

Traveloka (1)
Other sources (1,004)
8.0
Very Good
From 1,004 reviews
Cleanliness

8.4

Room Comfort

7.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Lancaster Gate Hotel

Number of reviews per page
20
40
Top reviews
Christina
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The location of this hotel is perfect. The hotel is currently under renovation, which had some inconveniences, however it was the other issues that affected our stay. The shower in our room never functioned properly. I reported this four days in a row. We could not get warm water, it either had to be scalding hot or freezing cold. I asked repeatedly for this to be fixed and was assured daily that it had been, which was not true. The thermostat did not work at all. It was either cold in the room and if we turned the thermostat on, it would just blow heat constantly, it did not register the temperature. This also was never addressed, even though I asked and asked. The staff never once apologized for any of this.
Read More
Matt
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very good checkin staff. Hotel undergoing some work so not all facilities available but didnt bother us.
Thomas Paul
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely area, room clean but getting a bit worn. Currently renovating part of the hotel so no restaurant and not even a public toilet at present. There is a coffee machine near reception but not good quality or quantity. However lovely area beside Kensington Gardens and short walk to restaurants and cafes.
Sara
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was great!
Josephine
icon-with Friends
with Friends
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The outside of the building is beautiful and the front desk staff were nice. The bathroom could have been cleaner.
Adina
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Overall great hotel! Excellent location!
William
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Friendly staff
Errol
icon-Family
Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The property was under restoration during our stay. The rooms were too small with no amenities!
Julie
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This hotel is in a great location which is why we chose ti return to the property. This time it was undergoing a complete renovation and should not have remained open. It looked ugly inside and out, but the biggest problem was that we had no hot water. After seeing multiple rooms with the same problem, we essentially gave up trying snd had to endure it for the 4 days we were there. Our daughter, who was supposed ti be staying with us, left the hotel ti stay with friends, which meant we couldn’t spend any time with her. We were aggressively told to pay for coffee in the lobby, which we assumed was complimentary given the appalling condition of the place. We will not return.
Read More
Amir
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I want to share my honest experience with this stay and with Expedia’s support. Right after booking, I received an email saying the hotel was under renovation and that I had only four hours to cancel. Since I booked just one day before my trip, I immediately contacted Expedia support to cancel. However, until the day I arrived, Expedia kept telling me the hotel refused the cancellation. When I arrived, the hotel staff said no one from Expedia had actually contacted them, which shows there was a serious miscommunication. I contacted Expedia support three or four times and spoke with different agents. Each time I had to explain everything again from the beginning. I’ve used Expedia for years, but this time the support was very disappointing. The hotel itself was under renovation and nearby buildings were also under construction, so there was constant noise. The room was extremely small, almost like a closet, with a tiny window. Even after reaching your floor, you still have to go up and down several small staircases, which makes moving luggage very difficult. There was also no phone in the room to contact reception, so you must go downstairs if you need help. Overall, the lack of transparency about renovations and how this situation was handled made the experience very disappointing. I hope this case is reviewed properly and handled fairly.
Read More
David
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was certainly adequate. It was smaller, but met our needs. The walls were very thin and we could hear the people next to us talking, but maybe that’s how it goes with these older hotels. It’s a about a 10 minute walk to Paddington in five minutes to Hyde Park.
Celeste
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is currently under construction so all amenities are inaccessible such as the bar, breakfast, and coffee station. The construction wasn’t too bothersome noise wise. Aside from the construction, the room itself was lovely and we had a comfortable stay. The location is also great. Just a few streets west is a great neighborhood with lots of shops, cafes, and grocery stores. We particularly loved how close we were to Hyde Park. Would stay again!
Read More
Shun Ping Shirjolina
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

We lived in this hotel for five nights in mid Feb 2026. The triple bed room that we lived was spacious & big enough to accommodate our luggage. Beds & toilet are clean. The room already refurbished & equipped with a quiet cold & warm air conditioner. We can sleep in a quiet environment. But there’s no hot water supply in shower or face washing basin in first night. Reception staff are very helpful to arrange us to have shower in another room before they fixed the hot water supply problem next day. Location of this hotel is very good. A bus stop with bus lanes going to different tourist attractions such as Buckingham Palace. Three tube stations in short walkable distance. Lots of cafe or restaurants nearby. Although there’s still some renovation work going on in some part of the hotel, it’s still valuable to live here with such price.
Read More
Chris
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Okay and spacious room with friendly staff. Did the job
David Gareth
icon-with Partner
with Partner
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Stayed for 3 nights (Feb 13th - Feb 16th) Advised of refurbishment work following booking. Entrance was now into a make shift reception area that fronted the breakfast bar. Advised reception following first night that tv in room 404 wasn't working (no signal). Still not working when we left on 16th Feb. Room was cleaned as expected following first and second night but left untouched on third day. My impression is that the hotel is being run on a shoestring until the refurbishment is completed. Will return following completion of refurbishment.
Read More
Atsuko
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I enjoyed staying your hotel a lot😊 looking forward to coming back. Thank you.
Luke
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Friendly staff, decent rooms.
Raymond
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The hotel is under renovation. We moved three times before we were given a room with hot water. The staff reluctantly gave us an upgrade, after we prepared to leave the hotel. At first they claimed thay had written to us explanning the situation. Although we were given a complimentary breakfast vouchure, it was the poorest buffet table we have ever seen, and certainly not worth the UKP 22.00 they were charging. We knew things were amiss when the staff could not direct us to the hotel. Please do not send anyone to this place. There was no telephone in the room. Lastly, there were steps before and after the elevator, making if difficult to move our luggage, while one elevator was not working.
Read More
Adrian
icon-Business
Business
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel was fine and within 10 minutes walk from Paddington train station. Was biding for work and room was basic but clean and secure. Staff were friendly. Didn't eat in the hotel. Would stay again for basic stop over.
George
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room quality
Number of reviews per page
20
40

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Others 4 Lancaster Gate Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Lancaster Gate Hotel

Traveloka (1)
Other sources (1,004)
8.0
Very Good
From 1,004 reviews
Cleanliness

8.4

Room Comfort

7.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Lancaster Gate Hotel

Number of reviews per page
20
40
Top reviews
Christina
icon-with Friends
with Friends
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The location of this hotel is perfect. The hotel is currently under renovation, which had some inconveniences, however it was the other issues that affected our stay. The shower in our room never functioned properly. I reported this four days in a row. We could not get warm water, it either had to be scalding hot or freezing cold. I asked repeatedly for this to be fixed and was assured daily that it had been, which was not true. The thermostat did not work at all. It was either cold in the room and if we turned the thermostat on, it would just blow heat constantly, it did not register the temperature. This also was never addressed, even though I asked and asked. The staff never once apologized for any of this.
Read More
Matt
icon-with Partner
with Partner
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Very good checkin staff. Hotel undergoing some work so not all facilities available but didnt bother us.
Thomas Paul
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Lovely area, room clean but getting a bit worn. Currently renovating part of the hotel so no restaurant and not even a public toilet at present. There is a coffee machine near reception but not good quality or quantity. However lovely area beside Kensington Gardens and short walk to restaurants and cafes.
Sara
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was great!
Josephine
icon-with Friends
with Friends
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The outside of the building is beautiful and the front desk staff were nice. The bathroom could have been cleaner.
Adina
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Overall great hotel! Excellent location!
William
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Friendly staff
Errol
icon-Family
Family
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The property was under restoration during our stay. The rooms were too small with no amenities!
Julie
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This hotel is in a great location which is why we chose ti return to the property. This time it was undergoing a complete renovation and should not have remained open. It looked ugly inside and out, but the biggest problem was that we had no hot water. After seeing multiple rooms with the same problem, we essentially gave up trying snd had to endure it for the 4 days we were there. Our daughter, who was supposed ti be staying with us, left the hotel ti stay with friends, which meant we couldn’t spend any time with her. We were aggressively told to pay for coffee in the lobby, which we assumed was complimentary given the appalling condition of the place. We will not return.
Read More
Amir
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I want to share my honest experience with this stay and with Expedia’s support. Right after booking, I received an email saying the hotel was under renovation and that I had only four hours to cancel. Since I booked just one day before my trip, I immediately contacted Expedia support to cancel. However, until the day I arrived, Expedia kept telling me the hotel refused the cancellation. When I arrived, the hotel staff said no one from Expedia had actually contacted them, which shows there was a serious miscommunication. I contacted Expedia support three or four times and spoke with different agents. Each time I had to explain everything again from the beginning. I’ve used Expedia for years, but this time the support was very disappointing. The hotel itself was under renovation and nearby buildings were also under construction, so there was constant noise. The room was extremely small, almost like a closet, with a tiny window. Even after reaching your floor, you still have to go up and down several small staircases, which makes moving luggage very difficult. There was also no phone in the room to contact reception, so you must go downstairs if you need help. Overall, the lack of transparency about renovations and how this situation was handled made the experience very disappointing. I hope this case is reviewed properly and handled fairly.
Read More
David
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was certainly adequate. It was smaller, but met our needs. The walls were very thin and we could hear the people next to us talking, but maybe that’s how it goes with these older hotels. It’s a about a 10 minute walk to Paddington in five minutes to Hyde Park.
Celeste
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel is currently under construction so all amenities are inaccessible such as the bar, breakfast, and coffee station. The construction wasn’t too bothersome noise wise. Aside from the construction, the room itself was lovely and we had a comfortable stay. The location is also great. Just a few streets west is a great neighborhood with lots of shops, cafes, and grocery stores. We particularly loved how close we were to Hyde Park. Would stay again!
Read More
Shun Ping Shirjolina
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

We lived in this hotel for five nights in mid Feb 2026. The triple bed room that we lived was spacious & big enough to accommodate our luggage. Beds & toilet are clean. The room already refurbished & equipped with a quiet cold & warm air conditioner. We can sleep in a quiet environment. But there’s no hot water supply in shower or face washing basin in first night. Reception staff are very helpful to arrange us to have shower in another room before they fixed the hot water supply problem next day. Location of this hotel is very good. A bus stop with bus lanes going to different tourist attractions such as Buckingham Palace. Three tube stations in short walkable distance. Lots of cafe or restaurants nearby. Although there’s still some renovation work going on in some part of the hotel, it’s still valuable to live here with such price.
Read More
Chris
icon-with Partner
with Partner
6.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Okay and spacious room with friendly staff. Did the job
David Gareth
icon-with Partner
with Partner
4.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Stayed for 3 nights (Feb 13th - Feb 16th) Advised of refurbishment work following booking. Entrance was now into a make shift reception area that fronted the breakfast bar. Advised reception following first night that tv in room 404 wasn't working (no signal). Still not working when we left on 16th Feb. Room was cleaned as expected following first and second night but left untouched on third day. My impression is that the hotel is being run on a shoestring until the refurbishment is completed. Will return following completion of refurbishment.
Read More
Atsuko
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I enjoyed staying your hotel a lot😊 looking forward to coming back. Thank you.
Luke
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Friendly staff, decent rooms.
Raymond
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The hotel is under renovation. We moved three times before we were given a room with hot water. The staff reluctantly gave us an upgrade, after we prepared to leave the hotel. At first they claimed thay had written to us explanning the situation. Although we were given a complimentary breakfast vouchure, it was the poorest buffet table we have ever seen, and certainly not worth the UKP 22.00 they were charging. We knew things were amiss when the staff could not direct us to the hotel. Please do not send anyone to this place. There was no telephone in the room. Lastly, there were steps before and after the elevator, making if difficult to move our luggage, while one elevator was not working.
Read More
Adrian
icon-Business
Business
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Hotel was fine and within 10 minutes walk from Paddington train station. Was biding for work and room was basic but clean and secure. Staff were friendly. Didn't eat in the hotel. Would stay again for basic stop over.
George
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Room quality
Number of reviews per page
20
40