Lancaster Gate Hotel

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8.0
/10
Very Good
1,006 reviews
In the Area
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66-71 Lancaster Gate, Westminster, Central London, London, England, W2 3NA

Main Facilities

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Restaurant
24-Hour Front Desk
WiFi
Elevator
Lancaster Gate Hotel is located in area / city Westminster. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Lancaster Gate Hotel

66-71 Lancaster Gate, Westminster, Central London, London, England, W2 3NA
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General


Near Kensington Gardens

Location


With a stay at Lancaster Gate Hotel, you'll be centrally located in London, a short 8-minute walk from Hyde Park and 12 minutes by foot from Kensington Palace. This hotel is 2.8 mi (4.5 km) from Buckingham Palace and 3.1 mi (5 km) from Big Ben.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Kensington Gardens - 0.2 km / 0.1 mi
Queensway - 0.4 km / 0.3 mi
Hyde Park - 0.7 km / 0.4 mi
Kensington Palace - 1 km / 0.6 mi
Paddington Central - 1.2 km / 0.7 mi
Kensington High Street - 1.3 km / 0.8 mi
Portobello Road Market - 1.3 km / 0.8 mi
Royal Albert Hall - 1.4 km / 0.9 mi
Imperial College London - 1.6 km / 1 mi
Marble Arch - 1.7 km / 1.1 mi
Park Lane - 1.8 km / 1.1 mi
Science Museum - 1.9 km / 1.2 mi
Cromwell Road - 2.2 km / 1.3 mi
Selfridges - 2.2 km / 1.4 mi
Victoria and Albert Museum - 2.2 km / 1.4 mi

The nearest airports are:
London City Airport (LCY) - 18.9 km / 11.8 mi
Heathrow Airport (LHR) - 24.8 km / 15.4 mi
Gatwick Airport (LGW) - 92.6 km / 57.5 mi
Luton Airport (LTN) - 53 km / 32.9 mi
Stansted Airport (STN) - 78.6 km / 48.9 mi

Facilities


Make use of convenient amenities such as complimentary wireless internet access, a television in a common area, and tour/ticket assistance.

Business Facilities


Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Dining


Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.

Rooms


Stay in one of 196 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Lancaster Gate Hotel

Bar, Cafe and Lounge Lancaster Gate Hotel
Bar, Cafe and Lounge
Functional Hall Lancaster Gate Hotel
Functional Hall
Common Space Lancaster Gate Hotel
Common Space
Lobby Lancaster Gate Hotel
Lobby
Exterior Lancaster Gate Hotel
Exterior

Public Facilities

  • Smoke-free area
  • Safety deposit box
  • Elevator

Hotel Services

  • Luggage storage
  • Multilingual staff
  • 24-hour Receptionist

Things to Do

  • TV lounge

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

General

  • Banquet

Business Facilities

  • Meeting rooms

Accommodation Policy & General Information in Lancaster Gate Hotel

Important Note
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

  • Fee for continental breakfast: approximately GBP 22.9 for adults and GBP 11.45 for children
  • Late check-out fee: GBP 50

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, LGBTQIA+ friendly, No cribs (infant beds) available, No rollaway/extra beds available, Green Tourism Program, Cashless transactions are available, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Lancaster Gate Hotel
196
Number of floors in Lancaster Gate Hotel
8
Another facilities in Lancaster Gate Hotel
Smoke-free area, Safety deposit box, Luggage storage, Multilingual staff, 24-hour Receptionist

Frequently asked question in Lancaster Gate Hotel

What are available facilities at Lancaster Gate Hotel?
There are top facilites at Lancaster Gate Hotel such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Lancaster Gate Hotel?
The standard check-in time at Lancaster Gate Hotel is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Lancaster Gate Hotel provide breakfast?
Yes, Lancaster Gate Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Lancaster Gate Hotel?
Lancaster Gate Hotel is a 3.0-star hotel.
How many floors does Lancaster Gate Hotel have?
Lancaster Gate Hotel has 8 floors.
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More Reviews from Other Guests in Lancaster Gate Hotel

Overall Ratings & Reviews Lancaster Gate Hotel

Traveloka (1)
Other sources (1,005)
8.0
Very Good
From 1,005 reviews
Cleanliness

8.4

Room Comfort

7.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Lancaster Gate Hotel

Number of reviews per page
20
40
Top reviews
Tiffeny
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room is too small; water temperature was inconsistent and would randomly get too hot or too cold without any turning of the knob; bed was uncomfortable; pillows too flat; construction made entry ways very inconvenient and confusing; air conditioning also didn’t work; there was no iron; and the air dryer was attached to a drawer so you cannot use it anywhere else in the room. We love London but would not stay here again!:(
Read More
Lindsey
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Despite ongoing renovations, the staff were terrific and tried hard to make my stay as comfortable as possible. Manager Graziana was simply wonderful and so nice. One of her staff set up the new TV for me in my room without a qualm and got me ice, etc, as the restaurant and reception were temporarily closed. I’ve stayed there on multiple occasions but this time I have to say they all went above and beyond for me. I’ll be back!
Read More
Nabil
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms and very professional and helpful stuff
Gayle
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is in an excellent area and this was a huge plus. Unfortunately the hotel itself is undergoing a massive renovation and our room was very old and dated and felt put together at the last moment. I have no doubts once the renovations are complete it will be a five star stay again!
Dave
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were friendly and very helpful.
Nicolas
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Hotel under refurbishment at the time of our stay but clean room and helpful staff.
Cynthia
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

There is construction going on within intermittent elevator service reductions.
Joanne
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Can’t complain
Gareth
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We did not have breakfast the hotel is under refurbishment. There was an issue with the gas main in the street which sadly affected the hotel and was outside of their control. The air con was good. The room was comfortable. Once the hotel had been refurbished it will be lovely! It met our needs on Marathon weekend and the staff were very good!
Read More
SHERREA
icon-with Friends
with Friends
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was a very disappointing stay due to the renovations that was taking place during the two days I was there and fire alarm mishap. I was advised when I arrived that the water would be turned off from 12:00 to 5:00PM both days due to renovations, rooms were not as viewed on website. Rooms were run down and dark. Restaurant closed due to renovation. Fire alarm went off and on during 2nd night for over an hour due to malfunction that was not fixable until maintenance arrived. All guests were told that they would get a refund for that night but when I pursued my refund they would not honor or grant my refund. Only one elevator operating and no safe exit if it was a true fire as stairwell blocked off due to construction. One positive note staff were friendly and were accommodating when I requested to check in early.
Read More
James M
icon-
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel, where I have stayed many times before, is under renovation and should not try to stay partially open during renovations!! All they are doing is alienating customers who will very likely not go back. My opinion!!
Gasparina
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel was under renovation and I was not informed when I booked my stay. Could not take shower because there was no hot water. Next day in the morning we received a letter informing us there no hot water and we should contact our agency to make other arrangements. Fortunately I was able to book my other 2 nights in another hotel. They charged for the first night when they shouldn’t considering we were unable to take showers since was no hot water. I’ll dispute the charge.
Read More
Craig
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Not worth your money, even as a budget hotel. The place is actively under restoration, covered with scaffolding and loud with construction activity all day long. Amenities like breakfast and the bar are unavailable due to the renovations and only one elevator is in operation. Our room had a dank, damp smell to it, with visible black mold in the bathroom. The toilet handle was loose and we weren’t given any soap in the bathroom and had to use the shower gel to wash our hands. We only booked it for its proximity to Paddington, but it was still a fifteen minute walk away. No real redeeming qualities or reasons to return.
Read More
Finlay
icon-
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hotel is having maintenance carried out so arguably shouldn't be open. No water in the afternoon, fire alarm activation in error at midnight (repeated 4 or 5 times before 1:00a.m.) and a wrongly allocated room at Check-In which meant I walked in on a woman made it a disappointing experience. Thankfully it was only one night.
Arabella
icon-
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

It was a construction site! Literally! No amenities, barely a reception, no warning. Room was fine but really you should not be selling this hotel while its under such heavy construction - the room is not cheap considering you are basically entering a construction zone Very disappointed
John
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hotel was under construction. Lift wasn’t working, toilet in our bathroom didn’t work, hotel didn’t have water throughout the day. Ac/heat in our room didn’t work. STAY AWAY FROM HERE
Christina
icon-with Friends
with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The location of this hotel is perfect. The hotel is currently under renovation, which had some inconveniences, however it was the other issues that affected our stay. The shower in our room never functioned properly. I reported this four days in a row. We could not get warm water, it either had to be scalding hot or freezing cold. I asked repeatedly for this to be fixed and was assured daily that it had been, which was not true. The thermostat did not work at all. It was either cold in the room and if we turned the thermostat on, it would just blow heat constantly, it did not register the temperature. This also was never addressed, even though I asked and asked. The staff never once apologized for any of this.
Read More
Matt
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Very good checkin staff. Hotel undergoing some work so not all facilities available but didnt bother us.
Thomas Paul
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Lovely area, room clean but getting a bit worn. Currently renovating part of the hotel so no restaurant and not even a public toilet at present. There is a coffee machine near reception but not good quality or quantity. However lovely area beside Kensington Gardens and short walk to restaurants and cafes.
Sara
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was great!
Number of reviews per page
20
40

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Others 4 Lancaster Gate Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Lancaster Gate Hotel

Traveloka (1)
Other sources (1,005)
8.0
Very Good
From 1,005 reviews
Cleanliness

8.4

Room Comfort

7.4

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Lancaster Gate Hotel

Number of reviews per page
20
40
Top reviews
Tiffeny
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Room is too small; water temperature was inconsistent and would randomly get too hot or too cold without any turning of the knob; bed was uncomfortable; pillows too flat; construction made entry ways very inconvenient and confusing; air conditioning also didn’t work; there was no iron; and the air dryer was attached to a drawer so you cannot use it anywhere else in the room. We love London but would not stay here again!:(
Read More
Lindsey
icon-
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Despite ongoing renovations, the staff were terrific and tried hard to make my stay as comfortable as possible. Manager Graziana was simply wonderful and so nice. One of her staff set up the new TV for me in my room without a qualm and got me ice, etc, as the restaurant and reception were temporarily closed. I’ve stayed there on multiple occasions but this time I have to say they all went above and beyond for me. I’ll be back!
Read More
Nabil
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Clean rooms and very professional and helpful stuff
Gayle
icon-Family
Family
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel is in an excellent area and this was a huge plus. Unfortunately the hotel itself is undergoing a massive renovation and our room was very old and dated and felt put together at the last moment. I have no doubts once the renovations are complete it will be a five star stay again!
Dave
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The staff were friendly and very helpful.
Nicolas
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Hotel under refurbishment at the time of our stay but clean room and helpful staff.
Cynthia
icon-with Partner
with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

There is construction going on within intermittent elevator service reductions.
Joanne
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Can’t complain
Gareth
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We did not have breakfast the hotel is under refurbishment. There was an issue with the gas main in the street which sadly affected the hotel and was outside of their control. The air con was good. The room was comfortable. Once the hotel had been refurbished it will be lovely! It met our needs on Marathon weekend and the staff were very good!
Read More
SHERREA
icon-with Friends
with Friends
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This was a very disappointing stay due to the renovations that was taking place during the two days I was there and fire alarm mishap. I was advised when I arrived that the water would be turned off from 12:00 to 5:00PM both days due to renovations, rooms were not as viewed on website. Rooms were run down and dark. Restaurant closed due to renovation. Fire alarm went off and on during 2nd night for over an hour due to malfunction that was not fixable until maintenance arrived. All guests were told that they would get a refund for that night but when I pursued my refund they would not honor or grant my refund. Only one elevator operating and no safe exit if it was a true fire as stairwell blocked off due to construction. One positive note staff were friendly and were accommodating when I requested to check in early.
Read More
James M
icon-
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The hotel, where I have stayed many times before, is under renovation and should not try to stay partially open during renovations!! All they are doing is alienating customers who will very likely not go back. My opinion!!
Gasparina
icon-with Partner
with Partner
2.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel was under renovation and I was not informed when I booked my stay. Could not take shower because there was no hot water. Next day in the morning we received a letter informing us there no hot water and we should contact our agency to make other arrangements. Fortunately I was able to book my other 2 nights in another hotel. They charged for the first night when they shouldn’t considering we were unable to take showers since was no hot water. I’ll dispute the charge.
Read More
Craig
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Not worth your money, even as a budget hotel. The place is actively under restoration, covered with scaffolding and loud with construction activity all day long. Amenities like breakfast and the bar are unavailable due to the renovations and only one elevator is in operation. Our room had a dank, damp smell to it, with visible black mold in the bathroom. The toilet handle was loose and we weren’t given any soap in the bathroom and had to use the shower gel to wash our hands. We only booked it for its proximity to Paddington, but it was still a fifteen minute walk away. No real redeeming qualities or reasons to return.
Read More
Finlay
icon-
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hotel is having maintenance carried out so arguably shouldn't be open. No water in the afternoon, fire alarm activation in error at midnight (repeated 4 or 5 times before 1:00a.m.) and a wrongly allocated room at Check-In which meant I walked in on a woman made it a disappointing experience. Thankfully it was only one night.
Arabella
icon-
4.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

It was a construction site! Literally! No amenities, barely a reception, no warning. Room was fine but really you should not be selling this hotel while its under such heavy construction - the room is not cheap considering you are basically entering a construction zone Very disappointed
John
icon-with Partner
with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Hotel was under construction. Lift wasn’t working, toilet in our bathroom didn’t work, hotel didn’t have water throughout the day. Ac/heat in our room didn’t work. STAY AWAY FROM HERE
Christina
icon-with Friends
with Friends
6.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The location of this hotel is perfect. The hotel is currently under renovation, which had some inconveniences, however it was the other issues that affected our stay. The shower in our room never functioned properly. I reported this four days in a row. We could not get warm water, it either had to be scalding hot or freezing cold. I asked repeatedly for this to be fixed and was assured daily that it had been, which was not true. The thermostat did not work at all. It was either cold in the room and if we turned the thermostat on, it would just blow heat constantly, it did not register the temperature. This also was never addressed, even though I asked and asked. The staff never once apologized for any of this.
Read More
Matt
icon-with Partner
with Partner
8.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Very good checkin staff. Hotel undergoing some work so not all facilities available but didnt bother us.
Thomas Paul
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Lovely area, room clean but getting a bit worn. Currently renovating part of the hotel so no restaurant and not even a public toilet at present. There is a coffee machine near reception but not good quality or quantity. However lovely area beside Kensington Gardens and short walk to restaurants and cafes.
Sara
icon-with Friends
with Friends
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was great!
Number of reviews per page
20
40