Lancaster Gate Hotel

The hotel was good with decent sized rooms. The location is OK although very convenient for the Swan pub which became our end of day go-to location for a pint (or two), and Lancaster Gate tube stop is a short walk away Check in was bit of an ordeal. A new computer system had just gone live and all the details I had provided on the original reservation had to be re-entered. I know this is not the fault of the front desk staff but they have to deal with annoyed customers (like me). A temporary issue I'm sure, but not a good customer experience. Some things to note from my stay: - some rooms require you to climb stairs to get to them even though you rode the lift/elevator. If you're a handicapped traveler be sure to NOT get one of these rooms. - in my bathroom the shower water fluctuated randomly from scalding hot to freezing cold. I reported this to the front desk and maybe it has been addressed. My travel companion did not have this issue in this room.

Our stay here lasted several days. The location was excellent—centrally located to almost everything we wanted to do and see, with an underground station just a short walk away. The neighborhood felt safe, and the staff were all wonderful and very accommodating. That said, there were some downsides. Our room and bathroom both had visible mold, and the hotel overall had a noticeable mildew smell. The shower water temperature was inconsistent, staying lukewarm at best and often dropping to cold, though the tub shower head did provide hot water. Overall, this hotel works well for a short stay, but for four or more days I would choose somewhere else.

Great location, multiple diner options close by, handy short taxi to Paddington & Heathrow Express

Location was great, close to Underground and Paddington Station, Hyde Park & Kensington just around the corner. Close to shops. Friendly staff and very helpful. Could use an upgrade on the carpet in the room, bar soap and facial tissue would be a bonus. All in all great stay,

Clean and comfortable

I chose this property for location. It did not disappoint. The hotel is clean, quiet and had air conditioning. My only complaint was the room we had was small compared to what I am use to.

Close to everything we needed. Transportation, dining, shopping, parks.

The staff could not be more helpful and friendly. Just a short walk from tube stations and bus stop. However, be very careful with water. Being in an old building temp of water changes on its own. That is the only negative thing I can say

Beds were uncomfortable. The floor lowered in hallway and was easy to trip on. Someone overflowed sink or tub above and flooded our room

Very presentable place

Great place to stay for a visit to London. Clean rooms and friendly staff. Close to Hyde park, Notthing hill and tube to central London.

Quiet area. Near Kensington gardens and Hyde park. Shower very hard to control either too hot or too cold. Friendly staff.

The beds were comfy! The hotel is so well located and the staff was polite, responsive and went out of their way to be helpful.

We stayed here for a week and would come back again. Location is convenient . Staff was cordial and accommodating. Only thing that lacked was no wash cloths or hand soap. We were told that was an “American thing”.

Don’t like the way they now nickle and dime you for breakfast which was included during two previous stays. Big up charge. Cramped room with no outlets near bed. This toilet was hard to flush and was told it’s an old hotel. Will not stay there again Best part was location

Great location. Right on Hyde park. Great walks.

Fantastic

Wonderful all around! Great location and the staff was extremely helpful.

Good size room, but very tired furnishings. Shower valves didn’t work well, so got scalding water or cold intermittently. On the morning of our departure the entire building was out of hot water. Check- in was very slow due to what seemed to be a software issue even though there was no one else checking in. Location is very good. AC works well. Large room made up for other shortcomings.

The staff was cordial and we could check in earlier. The room was small and no refrigerator. We complained about the water being too hot in the shower but it was not resolved for the 3 days we stayed. Property was close to Hyde park and Kensington palace. Rail and tube stations were 10 minutes walk.