兰卡斯特盖特酒店

這次入住家庭房，房型很大～也很乾淨 雖然設備有舊了一點，但都還堪用 服務人員也挺友善的 下次有機會再到倫敦，會在考慮這間住宿

Room rates including breakfast which is quite good. 5 mins walk to underground station and a lots of restaurants and supermarkets which are open till midnight! It’s very convenience.

OK Hotell, great location.

Room is too small; water temperature was inconsistent and would randomly get too hot or too cold without any turning of the knob; bed was uncomfortable; pillows too flat; construction made entry ways very inconvenient and confusing; air conditioning also didn’t work; there was no iron; and the air dryer was attached to a drawer so you cannot use it anywhere else in the room. We love London but would not stay here again!:(

Despite ongoing renovations, the staff were terrific and tried hard to make my stay as comfortable as possible. Manager Graziana was simply wonderful and so nice. One of her staff set up the new TV for me in my room without a qualm and got me ice, etc, as the restaurant and reception were temporarily closed. I’ve stayed there on multiple occasions but this time I have to say they all went above and beyond for me. I’ll be back!

Clean rooms and very professional and helpful stuff

The hotel is in an excellent area and this was a huge plus. Unfortunately the hotel itself is undergoing a massive renovation and our room was very old and dated and felt put together at the last moment. I have no doubts once the renovations are complete it will be a five star stay again!

The staff were friendly and very helpful.

Hotel under refurbishment at the time of our stay but clean room and helpful staff.

There is construction going on within intermittent elevator service reductions.

Can’t complain

The hotel itself was ok but under construction but we had to leave midstay due to some gas issues and we still haven’t got our refund fully paid out and we can’t get in touch with the hotel and neither could hotels.com when they tried to help us. Stay out of this place!

We did not have breakfast the hotel is under refurbishment. There was an issue with the gas main in the street which sadly affected the hotel and was outside of their control. The air con was good. The room was comfortable. Once the hotel had been refurbished it will be lovely! It met our needs on Marathon weekend and the staff were very good!

This was a very disappointing stay due to the renovations that was taking place during the two days I was there and fire alarm mishap. I was advised when I arrived that the water would be turned off from 12:00 to 5:00PM both days due to renovations, rooms were not as viewed on website. Rooms were run down and dark. Restaurant closed due to renovation. Fire alarm went off and on during 2nd night for over an hour due to malfunction that was not fixable until maintenance arrived. All guests were told that they would get a refund for that night but when I pursued my refund they would not honor or grant my refund. Only one elevator operating and no safe exit if it was a true fire as stairwell blocked off due to construction. One positive note staff were friendly and were accommodating when I requested to check in early.

The hotel, where I have stayed many times before, is under renovation and should not try to stay partially open during renovations!! All they are doing is alienating customers who will very likely not go back. My opinion!!

Hotel was under renovation and I was not informed when I booked my stay. Could not take shower because there was no hot water. Next day in the morning we received a letter informing us there no hot water and we should contact our agency to make other arrangements. Fortunately I was able to book my other 2 nights in another hotel. They charged for the first night when they shouldn’t considering we were unable to take showers since was no hot water. I’ll dispute the charge.

Not worth your money, even as a budget hotel. The place is actively under restoration, covered with scaffolding and loud with construction activity all day long. Amenities like breakfast and the bar are unavailable due to the renovations and only one elevator is in operation. Our room had a dank, damp smell to it, with visible black mold in the bathroom. The toilet handle was loose and we weren’t given any soap in the bathroom and had to use the shower gel to wash our hands. We only booked it for its proximity to Paddington, but it was still a fifteen minute walk away. No real redeeming qualities or reasons to return.

Hotel is having maintenance carried out so arguably shouldn't be open. No water in the afternoon, fire alarm activation in error at midnight (repeated 4 or 5 times before 1:00a.m.) and a wrongly allocated room at Check-In which meant I walked in on a woman made it a disappointing experience. Thankfully it was only one night.

It was a construction site! Literally! No amenities, barely a reception, no warning. Room was fine but really you should not be selling this hotel while its under such heavy construction - the room is not cheap considering you are basically entering a construction zone Very disappointed

Hotel was under construction. Lift wasn’t working, toilet in our bathroom didn’t work, hotel didn’t have water throughout the day. Ac/heat in our room didn’t work. STAY AWAY FROM HERE