Hotel Grand Palm

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8.0
Very Good
407 reviews

What Guests Say About Their Stay

T Mohd Z.

8.5
/ 10
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
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sofi s.

9.7
/ 10
The hotel is clean, rooms are comfortable and spacious, service is very satisfactory.
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In the Area
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Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115

Main Facilities

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This accommodation offers:
Outdoor pool
Badminton
Swimming pool
AC
Heater
24-hour Receptionist
note: hotel was previously named Grand Palm Hotel Staying at Hotel Grand Palm is a good choice when you are visiting West Siantar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Grand Palm

Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115
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Lobby Hotel Grand Palm
Exterior 2 Hotel Grand Palm

Discover More About Hotel Grand Palm

The Charm of Hotel Grand Palm

For Australian travellers seeking an authentic and comfortable Indonesian experience, Hotel Grand Palm in Sumatra Utara presents a compelling choice. This introduction aims to provide you with all the essential information to make your stay at Hotel Grand Palm a memorable one, focusing on the aspects that matter most to you, from convenient transport links to delightful local flavours and a truly relaxing environment. We understand that a great holiday starts with a great hotel, and Hotel Grand Palm is designed to deliver just that.

Rates at Hotel Grand Palm start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Hotel Grand Palm

Hotel Grand Palm is situated in the vibrant city of Pematangsiantar, a key hub in Sumatra Utara. Located at Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115, the hotel offers a strategic base for exploring the region. Pematangsiantar itself is a city rich in culture and history, offering a glimpse into the heart of North Sumatra. While not directly on a major transit line like a city tram, the accessibility from the nearest airport, Kualanamu International Airport (KNO), is straightforward, with various transport options available. The surrounding area of Pematangsiantar is known for its friendly atmosphere and local charm, offering a more authentic Indonesian experience away from the bustling tourist crowds. You'll find yourself close to local markets where you can experience the daily life of the community and discover unique handicrafts. The hotel's location provides a good balance between accessibility and a peaceful retreat after a day of exploration.

Guest Facilities and Services at Hotel Grand Palm

Guest facilities at Hotel Grand Palm are designed to ensure a comfortable and convenient stay for all travellers. Understanding the importance of a good start to the day, the hotel often features breakfast options that cater to various tastes, potentially including local Indonesian delights alongside more familiar choices, ensuring you can fuel up for your adventures. For those who appreciate a good coffee, you'll find that many Indonesian establishments, including hotels, take pride in their coffee offerings. Free Wi-Fi is typically available, keeping you connected throughout your stay. A 24-hour front desk is a standard feature, providing assistance and information at any time, which is invaluable for travellers arriving at odd hours or needing last-minute advice. Secure luggage storage is also a common amenity, allowing you to explore freely without the burden of your bags. While specific details on fitness centres or other recreational facilities can vary, the focus is generally on providing essential services that enhance your comfort and ease.

Room Information and Stay Experience at Hotel Grand Palm

The room types of Hotel Grand Palm are curated to offer a restful sanctuary for every guest. You can expect clean, well-maintained rooms that are a priority for the hotel. Comfort is paramount, with effective climate control systems ensuring a pleasant temperature regardless of the external weather. Bedding is typically comfortable, providing a good night's sleep. Bathrooms are kept to a high standard of cleanliness, featuring essential amenities for your convenience. While specific room names and exact dimensions are best confirmed directly, the overall experience is geared towards providing a relaxing and private space for you to unwind. The focus is on creating an environment where you can recharge and feel at home during your travels in Sumatra Utara.

Recommended Nearby Dining and Cafes around Hotel Grand Palm

Pematangsiantar and its surroundings offer a rich tapestry of culinary experiences. You'll find a vibrant local food scene with numerous eateries serving delicious Indonesian cuisine. For those who enjoy exploring local flavours, street food stalls and small warungs (local eateries) are excellent places to sample authentic dishes. Many local cafes also offer a taste of Indonesian coffee culture, often serving strong, aromatic brews. If you're looking for a hearty breakfast, you might find local buffets or cafes offering a range of options, from traditional Indonesian fare to more universally appealing choices. The hotel itself may also offer dining facilities, providing a convenient option for a meal without having to venture far. Exploring the local food landscape is a key part of the Sumatra Utara experience, and Hotel Grand Palm’s location provides a good starting point for these culinary adventures.

Popular Attractions and Activities near Hotel Grand Palm

Pematangsiantar and the wider region of Sumatra Utara are brimming with attractions that offer a deep dive into local culture and natural beauty. Here are some popular spots you might consider exploring:

  • Taman Hewan Pematangsiantar: A local zoo that provides a glimpse into regional wildlife.
  • Pematangsiantar City Square (Alun-Alun Kota): A central gathering place for locals, offering a feel for the city's pulse.
  • Sipiso-piso Waterfall: While a bit of a drive, this is one of Sumatra's most iconic and breathtaking waterfalls, offering stunning natural scenery.
  • Lake Toba: The world's largest volcanic lake, a significant cultural and natural landmark in North Sumatra, accessible for day trips or longer stays.
  • Local Markets: Immerse yourself in the daily life by visiting bustling local markets for fresh produce, crafts, and local snacks.
If you are looking for other activities around Hotel Grand Palm, check out the best deals on Traveloka: Recommended activities in Pematangsiantar!

How to Get to Hotel Grand Palm from the Airport

Navigating your journey from Kualanamu International Airport (KNO) to Hotel Grand Palm is part of the adventure. Here are the common transportation options:

  • Airport Link Trains: While direct train links might not go precisely to Pematangsiantar, trains from KNO can connect you to major hubs from where you can arrange onward travel.
  • Airport Shuttle Buses: Dedicated shuttle bus services often operate from the airport to various cities and towns in the region, including Pematangsiantar.
  • Public Metered Taxis: Available at the airport, these offer a direct and convenient way to reach your destination. Ensure the meter is used for fare calculation.
  • Rideshare Services: You can also opt for rideshare services, which are readily available at the airport and provide a comfortable journey.
For a seamless travel experience, consider pre-booking your Airport transfer service. Planning your Hotel Grand Palm airport transfer in advance can save you time and hassle upon arrival.

Summary of Why You Should Choose Hotel Grand Palm

Hotel Grand Palm offers a compelling combination of location, comfort, and authentic Indonesian hospitality, making it an excellent choice for your Sumatra Utara getaway.

  • Convenient Location: Situated in Pematangsiantar, providing access to local culture and attractions.
  • Comfortable Stay: Well-appointed rooms with effective climate control and clean facilities.
  • Friendly Service: A dedicated team ready to assist you, with a 24-hour front desk for your convenience.
  • Local Immersion: An opportunity to experience the genuine charm of Sumatra Utara.
Ready to experience the best of Sumatra Utara? Check room availability at Hotel Grand Palm and Book Hotel Grand Palm today through Traveloka for a seamless booking process and great value.

For more options, you can also Book budget hotels in Sumatra Utara and Easily book domestic and international flights at low prices.

All facilities in Hotel Grand Palm

Facility

  • Outdoor pool
  • Badminton
  • Swimming pool
Bar, Cafe and Lounge Hotel Grand Palm
Bar, Cafe and Lounge
Swimming Pool Hotel Grand Palm
Swimming Pool
Functional Hall Hotel Grand Palm
Functional Hall
Lobby Hotel Grand Palm
Lobby
Exterior Hotel Grand Palm
Exterior

Food and Drinks

  • Breakfast

Things to Do

  • Outdoor pool

General

  • AC
  • Heater
  • Swimming pool

Public Facilities

  • Parking
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • TV

Hotel Services

  • 24-hour Receptionist

Sports and Recreations

  • Badminton

Accommodation Policy & General Information in Hotel Grand Palm

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Grand Palm
14
Number of floors in Hotel Grand Palm
2
Another facilities in Hotel Grand Palm
Breakfast, Outdoor pool, AC, Heater, Swimming pool

Frequently asked questions about Hotel Grand Palm

What is normal check-in & check-out time at Hotel Grand Palm?
The standard check-in time at Hotel Grand Palm is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Grand Palm provide breakfast?
Yes, Hotel Grand Palm provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Grand Palm?
Hotel Grand Palm has a 1.0-star rating.
How many floors does Hotel Grand Palm have?
Hotel Grand Palm has 2.
How many rooms are available at Hotel Grand Palm?
Hotel Grand Palm has 14.
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Hotel Grand Palm reviews and ratings

8.0
Very Good
From 407 reviews
Provided by travellers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.8

Location

8.3

Service and Facilites

7.9

People often mention about Hotel Grand Palm
All
Distance to City Center (13)
Ambiance (13)
Hotel Area (9)
Taste (9)
Staff Friendliness (8)
Bedroom (8)
Variety (8)
Surroundings (7)
Bathroom (7)
In-house Restaurant (7)
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Traveller Reviews Hotel Grand Palm

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 19 week(s) ago
Check-in was smooth and fast, but when you enter the room, the furniture needs to be repaired. The WC bathroom cannot flush properly, the air conditioner is not working normally, and the door cannot lock.
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A***i
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Staycation
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8.8
/10
Reviewed 19 week(s) ago
For grounding, it was quite pleasant, the facilities were still as is and needed to be improved.
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C***y
icon-Transit
Transit
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5.7
/10
Reviewed 24 week(s) ago
The room door was broken. The AC wasn't cooling. There was only one iron in the hotel, and it was broken, meaning it didn't work at all. I couldn't think of anything else to say. This was the first and last time.
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1 people find it helpful
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Rizky f. l.
icon-Leisure
Leisure
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8.5
/10
Reviewed 25 week(s) ago
The hotel's location is convenient to everything, with plenty of attractions and culinary delights. The fish pond and swimming pool could probably be improved. The air conditioning in the rooms is excellent, but the shower water isn't strong enough.
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V***i
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 44 week(s) ago
old hotel...needs renovation...come home itchy
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Hendri M.
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Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 44 week(s) ago
Christmas holiday in 2025 stayed at this hotel, easy access, cool and beautiful atmosphere, coincidentally there were few people staying so parking was available, in the morning breakfast was provided but unfortunately only rice and noodles were available without side dishes, if I had known this would have bought side dishes outside, but everything was quite good
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J***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 59 week(s) ago
The room is clean and comfortable. Nice atmosphere with swimming pool.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 62 week(s) ago
The bedroom door was hard to lock, making my family and I feel uncomfortable. The pool's cleanliness needs to be improved. The AC wasn't cold enough.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we apologize for the inconvenience, we will improve to be even better.
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T Mohd Z.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 64 week(s) ago
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings in our facilities. We will continue to improve our service. We look forward to welcoming you back. Thank you.
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Aa Nda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 71 week(s) ago
The hotel staff is friendly & accommodating, plus the hotel is very beautiful with a beautiful natural feel.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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sahala t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 75 week(s) ago
Very close to city center and green.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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A***y
icon-Staycation
Staycation
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8.7
/10
Reviewed 79 week(s) ago
The hotel is actually nice, except the toilet doesn't flush. And the bed sheets are itchy, like there are bed bugs.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings you experienced. We will continue to improve our service in the future.
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A***p
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8.4
/10
Reviewed 84 week(s) ago
The service is quite good, only the condition of the hotel needs to be improved, especially the facilities for hotel guests.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for the lack of facilities. We will improve our service in the future.
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W***y
icon-Transit
Transit
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8.8
/10
Reviewed 89 week(s) ago
It's good, and quite quiet, and close to everywhere.
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4 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We look forward to welcoming you back.
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Fauzan A.
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6.6
/10
Reviewed 92 week(s) ago
More improvements for cleanliness and comfort for hotel guests
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for any inconvenience, and we will improve our service in the future.
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T***u
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Staycation
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9.0
/10
Reviewed 93 week(s) ago
The FO staff are a bit grumpy, but the cute little ones are friendly. The housekeeping is good. The breakfast is better a la carte than buffet lol The pool is dirty The rooms are so-so, there are rooms where the AC is not cold, it seems 105, and the cupboard doesn't close The plus is that it's close, you can walk It's right in front of Siantar Zoo The air is cool The fish pond could be cleaned a bit
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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D***y
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Staycation
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8.8
/10
Reviewed 94 week(s) ago
Hopefully the service will be further improved in the future
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Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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G***A
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Transit
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6.0
/10
Reviewed 95 week(s) ago
The quality of the guesthouse is not a hotel, the rooms and bathrooms are dirty.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at the Grand Palm Hotel. We apologize for the inconvenience. We will improve our services to make it even better.
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Rizky H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 110 week(s) ago
The hotel staff is friendly, the food is delicious even though it takes time to refill, the atmosphere is quite good and comfortable, the swimming pool is okay even though the cleanliness still needs to be improved, I don't regret staying here, it is recommended, the price and quality are balanced.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 118 week(s) ago
The toilet is broken, the water is small, it takes a long time to wait for it to heat up, the TV channels are intermittent, disappointing.
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3 people find it helpful
Number of reviews per page
20
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Exterior 4 Hotel Grand Palm

Disclaimer

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