Hotel Grand Palm

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8.0
/10
Very Good
409 reviews

What Guests Say About Their Stay

T Mohd Z.

8.5
/ 10
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
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sofi s.

9.7
/ 10
The hotel is clean, rooms are comfortable and spacious, service is very satisfactory.
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In the Area
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Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115

Main Facilities

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AC
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Grand Palm is a good choice when you are visiting West Siantar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Grand Palm

Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115
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Lobby Hotel Grand Palm
Exterior 2 Hotel Grand Palm

Discover More About Hotel Grand Palm

What You Might Like - All About Hotel Grand Palm

Hotel Grand Palm consistently receives rave reviews for its exceptional service. Guests adore the friendly and helpful staff, always ready with a smile and a helpful hand. The hotel's prime location is another major draw, placing guests within easy reach of numerous attractions and transport links. Many praise the comfortable and well-appointed rooms, offering a perfect blend of luxury and relaxation. Overall, the hotel provides an unforgettable experience, leaving guests feeling refreshed and rejuvenated.

What truly sets Hotel Grand Palm apart is its commitment to exceeding guest expectations. From the moment you arrive, you're enveloped in an atmosphere of warmth and hospitality. The hotel's dedication to cleanliness and maintenance is evident throughout, ensuring a pristine and comfortable stay. The range of amenities caters to all needs, making it a perfect choice for both leisure and business travellers. A recent guest review described it as "a true gem, offering exceptional value for money and an unforgettable stay".

Concept & Design Hotel Grand Palm

Hotel Grand Palm boasts a sophisticated and contemporary design, reflecting a blend of modern elegance and classic charm. The design concept focuses on creating a tranquil and inviting atmosphere, where guests can unwind and escape the everyday hustle. Natural light floods the spaces, enhancing the feeling of spaciousness and serenity. The overall aesthetic is one of understated luxury, with carefully chosen furnishings and décor creating a harmonious and relaxing environment.

The hotel lobby is a welcoming space, designed to be both functional and aesthetically pleasing. Comfortable seating areas invite guests to relax and unwind, while the warm lighting and subtle décor create a sense of calm. The reception desk is staffed by friendly and efficient personnel, ready to assist with any queries or requests. The lobby's design seamlessly blends into the overall hotel aesthetic, creating a cohesive and inviting atmosphere from the moment you step inside.

Different Hotel Room Types Available in Hotel Grand Palm

Choosing the perfect hotel room type is crucial for a comfortable stay. We offer a variety of hotel bedroom types to suit every need and budget, from affordable hotels nearby to luxurious suites. Consider your preferences when selecting from our range of different hotel room types and categories of hotel rooms.

  • Deluxe Room: Offers a king-size bed, city view, non-smoking option, and a bathtub.
  • Superior Room: Features a queen-size bed, garden view, smoking and non-smoking options, and a shower.
  • Family Suite: Includes two queen-size beds, a separate living area, city view, non-smoking option, and a bathtub.
  • Executive Suite: Boasts a king-size bed, separate living and dining areas, stunning city views, non-smoking option, a bathtub, and a bidet.

We are currently not a pet-friendly hotel.

Unique Hotel Facilities in Hotel Grand Palm

Hotel Grand Palm offers a wide array of hotel facilities designed to enhance your stay. Whether you're seeking relaxation or adventure, we have something for everyone. From our refreshing hotel with pool to our other amenities, we aim to provide an unforgettable experience. Check out our fantastic hotel facilities!

  • Swimming Pool: Open from 7 am to 10 pm. Enjoy a refreshing dip in our sparkling pool.
  • Fitness Centre: Open 24/7. Stay active with our state-of-the-art equipment.
  • Spa: Open from 10 am to 8 pm. Indulge in a relaxing massage or treatment (additional charges apply, starting from £50).
  • Kids' Club: Open from 9 am to 6 pm. A supervised play area for children (free of charge).

Hotel Buffet or Hotel Restaurant / Cafe Available in Hotel Grand Palm

Indulge in a culinary journey at Hotel Grand Palm, with a variety of dining options to suit every taste. From our exquisite hotel restaurant to our casual hotel cafe, we offer a delightful range of cuisines. Enjoy a delicious hotel buffet or savour a la carte dishes in our stylish restaurants. Explore our diverse dining experiences!

  • The Palm Restaurant: Offers a wide selection of international cuisine, open for dinner from 6 pm to 10 pm. Prices start from £25 per person.
  • The Terrace Cafe: Serves light snacks, pastries, and coffee throughout the day, open from 7 am to 11 pm. Average price per person: £10.
  • Daily Buffet Breakfast: Enjoy a lavish buffet breakfast from 7 am to 10 am, included in the room rate.

Easy Access from and to Airport

Getting to and from the airport is a breeze with several convenient options. Whether you prefer a private transfer or public transport, we've got you covered. Our location offers easy access to various transportation methods, including hotel transfer services. Learn more about our transfer from airport to hotel options and hotels with airport shuttle services.

  • Taxi: readily available outside the airport.
  • Airport Bus: A cost-effective option, with regular services to the city centre (bus stops are clearly signposted).
  • Hotel Airport Shuttle: We offer a convenient airport pick-up service. Please book at least 24 hours in advance through our reception.

Nearby MRT Station & Bus Stops Nearby

Hotel Grand Palm enjoys excellent public transport links, making it easy to explore the city. With a nearby MRT station and numerous bus stops nearby, getting around is simple and convenient. Find out more about the nearby bus station and station bus near me options.

  • MRT Station: Central Station, approximately a 10-minute walk from the hotel.
  • Bus Stops: Several bus stops are located within a 5-minute walk from the hotel. Payment can be made using contactless cards or by purchasing tickets from vending machines at the bus station.

Nearby Attractions / Landmarks for Family / Kid Friendly near Hotel Grand Palm

Discover a wealth of exciting nearby attractions and nearby activities perfect for families. From captivating nearby sightseeing places to fun-filled things to do nearby, there's something for everyone to enjoy. Explore the best places to visit nearby and places to see nearby.

  • City Zoo: A fantastic family day out, with a wide variety of animals. Entry: £15 per adult, £10 per child. Distance: 15 minutes by taxi.
  • Science Museum: Interactive exhibits perfect for children of all ages. Entry: Free. Distance: 20 minutes by bus.
  • Botanical Gardens: Beautiful gardens perfect for a relaxing stroll. Entry: Free. Distance: 10 minutes by walk.
  • Children's Park: A fun-filled park with playgrounds and picnic areas. Entry: Free. Distance: 5 minutes by walk.
  • Beach: A beautiful sandy beach, perfect for swimming and sunbathing. Distance: 30 minutes by taxi.

Looking for more fun? See Traveloka’s best deals on Things To Do in Indonesia!

Other Accommodations near Hotel Grand Palm

Looking for alternative accommodation options? Whether you're seeking luxury or budget-friendly choices, there are plenty of great hotels nearby. Explore our selection of cheap hotels nearby and affordable hotels nearby, including 3 star hotel nearby, 4 star hotel near me, and 5 stars hotel near by options.

  • Luxury Accommodations: The Grand Regency Hotel, The Royal Palm Suites, The Emerald Palace Hotel
  • 4 Star Hotels: The City View Hotel, The Harbourside Inn, The Parklane Hotel
  • 3 Star Hotels: The Central Inn, The City Lodge, The Budget Stay Hotel

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in Indonesia!

With its exceptional service, prime location, and wide range of amenities, Hotel Grand Palm offers an unforgettable experience. To make your trip even more convenient, consider booking your stay through Traveloka. You can easily find and book cheap hotels through our platform, ensuring you get the best deals on cheap hotels nearby. And don't forget to book your flights too! Find the best deals on book cheap air tickets to Indonesia and start planning your dream getaway today!

All facilities in Hotel Grand Palm

Bar, Cafe and Lounge Hotel Grand Palm
Bar, Cafe and Lounge
Swimming Pool Hotel Grand Palm
Swimming Pool
Functional Hall Hotel Grand Palm
Functional Hall
Lobby Hotel Grand Palm
Lobby
Exterior Hotel Grand Palm
Exterior

General

  • AC
  • Heater
  • Swimming pool

Public Facilities

  • Parking
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • TV

Food and Drinks

  • Breakfast

Things to Do

  • Outdoor pool

Hotel Services

  • 24-hour Receptionist

Sports and Recreations

  • Badminton

Accommodation Policy & General Information in Hotel Grand Palm

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Grand Palm
14
Number of floors in Hotel Grand Palm
2
Another facilities in Hotel Grand Palm
Heater, Swimming pool, Room service, WiFi in public area, Cable TV

Frequently asked question in Hotel Grand Palm

What are available facilities at Hotel Grand Palm?
There are top facilites at Hotel Grand Palm such as AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Grand Palm?
The standard check-in time at Hotel Grand Palm is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Grand Palm provide breakfast?
Yes, Hotel Grand Palm provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Grand Palm
Hotel Grand Palm has a 0.0-star rating.
How many floors does Hotel Grand Palm have?
Hotel Grand Palm has 2.
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More Reviews from Other Guests in Hotel Grand Palm

8.0
Very Good
From 409 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.8

Location

8.3

Service and Facilites

7.9

People often mention about Hotel Grand Palm
All
Distance to City Center (13)
Ambiance (13)
Hotel Area (9)
Taste (9)
Staff Friendliness (8)
Bedroom (8)
Variety (8)
Surroundings (7)
Bathroom (7)
In-house Restaurant (7)
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Traveler Reviews Hotel Grand Palm

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
Check-in was smooth and fast, but when you enter the room, the furniture needs to be repaired. The WC bathroom cannot flush properly, the air conditioner is not working normally, and the door cannot lock.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
For grounding, it was quite pleasant, the facilities were still as is and needed to be improved.
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C***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 17 week(s) ago
The room door was broken. The AC wasn't cooling. There was only one iron in the hotel, and it was broken, meaning it didn't work at all. I couldn't think of anything else to say. This was the first and last time.
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1 people find it helpful
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Rizky f. l.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The hotel's location is convenient to everything, with plenty of attractions and culinary delights. The fish pond and swimming pool could probably be improved. The air conditioning in the rooms is excellent, but the shower water isn't strong enough.
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V***i
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 36 week(s) ago
old hotel...needs renovation...come home itchy
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Hendri M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 37 week(s) ago
Christmas holiday in 2025 stayed at this hotel, easy access, cool and beautiful atmosphere, coincidentally there were few people staying so parking was available, in the morning breakfast was provided but unfortunately only rice and noodles were available without side dishes, if I had known this would have bought side dishes outside, but everything was quite good
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J***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
The room is clean and comfortable. Nice atmosphere with swimming pool.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 54 week(s) ago
The bedroom door was hard to lock, making my family and I feel uncomfortable. The pool's cleanliness needs to be improved. The AC wasn't cold enough.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we apologize for the inconvenience, we will improve to be even better.
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T Mohd Z.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 56 week(s) ago
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings in our facilities. We will continue to improve our service. We look forward to welcoming you back. Thank you.
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Aa Nda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
The hotel staff is friendly & accommodating, plus the hotel is very beautiful with a beautiful natural feel.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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sahala t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 68 week(s) ago
Very close to city center and green.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 72 week(s) ago
The hotel is actually nice, except the toilet doesn't flush. And the bed sheets are itchy, like there are bed bugs.
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Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings you experienced. We will continue to improve our service in the future.
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A***p
icon-origin-TRAVELOKA
8.4
/10
Reviewed 76 week(s) ago
The service is quite good, only the condition of the hotel needs to be improved, especially the facilities for hotel guests.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for the lack of facilities. We will improve our service in the future.
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W***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 81 week(s) ago
It's good, and quite quiet, and close to everywhere.
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4 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We look forward to welcoming you back.
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Fauzan A.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 85 week(s) ago
More improvements for cleanliness and comfort for hotel guests
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Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for any inconvenience, and we will improve our service in the future.
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 85 week(s) ago
The FO staff are a bit grumpy, but the cute little ones are friendly. The housekeeping is good. The breakfast is better a la carte than buffet lol The pool is dirty The rooms are so-so, there are rooms where the AC is not cold, it seems 105, and the cupboard doesn't close The plus is that it's close, you can walk It's right in front of Siantar Zoo The air is cool The fish pond could be cleaned a bit
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 86 week(s) ago
Hopefully the service will be further improved in the future
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Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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G***A
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 88 week(s) ago
The quality of the guesthouse is not a hotel, the rooms and bathrooms are dirty.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at the Grand Palm Hotel. We apologize for the inconvenience. We will improve our services to make it even better.
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Rizky H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 102 week(s) ago
The hotel staff is friendly, the food is delicious even though it takes time to refill, the atmosphere is quite good and comfortable, the swimming pool is okay even though the cleanliness still needs to be improved, I don't regret staying here, it is recommended, the price and quality are balanced.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 110 week(s) ago
The toilet is broken, the water is small, it takes a long time to wait for it to heat up, the TV channels are intermittent, disappointing.
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3 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Hotel Grand Palm

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 409 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.8

Location

8.3

Service and Facilites

7.9

People often mention about Hotel Grand Palm
All
Distance to City Center (13)
Ambiance (13)
Hotel Area (9)
Taste (9)
Staff Friendliness (8)
Bedroom (8)
Variety (8)
Surroundings (7)
Bathroom (7)
In-house Restaurant (7)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Grand Palm

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 11 week(s) ago
Check-in was smooth and fast, but when you enter the room, the furniture needs to be repaired. The WC bathroom cannot flush properly, the air conditioner is not working normally, and the door cannot lock.
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 12 week(s) ago
For grounding, it was quite pleasant, the facilities were still as is and needed to be improved.
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Find this review helpful?
C***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 17 week(s) ago
The room door was broken. The AC wasn't cooling. There was only one iron in the hotel, and it was broken, meaning it didn't work at all. I couldn't think of anything else to say. This was the first and last time.
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1 people find it helpful
Profile Picture
Rizky f. l.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The hotel's location is convenient to everything, with plenty of attractions and culinary delights. The fish pond and swimming pool could probably be improved. The air conditioning in the rooms is excellent, but the shower water isn't strong enough.
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Find this review helpful?
V***i
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 36 week(s) ago
old hotel...needs renovation...come home itchy
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Profile Picture
Hendri M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 37 week(s) ago
Christmas holiday in 2025 stayed at this hotel, easy access, cool and beautiful atmosphere, coincidentally there were few people staying so parking was available, in the morning breakfast was provided but unfortunately only rice and noodles were available without side dishes, if I had known this would have bought side dishes outside, but everything was quite good
Read More
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Find this review helpful?
J***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 51 week(s) ago
The room is clean and comfortable. Nice atmosphere with swimming pool.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 54 week(s) ago
The bedroom door was hard to lock, making my family and I feel uncomfortable. The pool's cleanliness needs to be improved. The AC wasn't cold enough.
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Find this review helpful?
Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we apologize for the inconvenience, we will improve to be even better.
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T Mohd Z.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 56 week(s) ago
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
Read More
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings in our facilities. We will continue to improve our service. We look forward to welcoming you back. Thank you.
Translated by Google Icon
See original
Aa Nda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 63 week(s) ago
The hotel staff is friendly & accommodating, plus the hotel is very beautiful with a beautiful natural feel.
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Find this review helpful?
Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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sahala t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 68 week(s) ago
Very close to city center and green.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 72 week(s) ago
The hotel is actually nice, except the toilet doesn't flush. And the bed sheets are itchy, like there are bed bugs.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings you experienced. We will continue to improve our service in the future.
Translated by Google Icon
See original
A***p
icon-origin-TRAVELOKA
8.4
/10
Reviewed 76 week(s) ago
The service is quite good, only the condition of the hotel needs to be improved, especially the facilities for hotel guests.
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See original
1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for the lack of facilities. We will improve our service in the future.
Translated by Google Icon
See original
W***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 81 week(s) ago
It's good, and quite quiet, and close to everywhere.
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4 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We look forward to welcoming you back.
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Fauzan A.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 85 week(s) ago
More improvements for cleanliness and comfort for hotel guests
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Find this review helpful?
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for any inconvenience, and we will improve our service in the future.
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 85 week(s) ago
The FO staff are a bit grumpy, but the cute little ones are friendly. The housekeeping is good. The breakfast is better a la carte than buffet lol The pool is dirty The rooms are so-so, there are rooms where the AC is not cold, it seems 105, and the cupboard doesn't close The plus is that it's close, you can walk It's right in front of Siantar Zoo The air is cool The fish pond could be cleaned a bit
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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D***y
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Staycation
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8.8
/10
Reviewed 86 week(s) ago
Hopefully the service will be further improved in the future
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Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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G***A
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Transit
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6.0
/10
Reviewed 88 week(s) ago
The quality of the guesthouse is not a hotel, the rooms and bathrooms are dirty.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at the Grand Palm Hotel. We apologize for the inconvenience. We will improve our services to make it even better.
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Rizky H.
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Leisure
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8.5
/10
Reviewed 102 week(s) ago
The hotel staff is friendly, the food is delicious even though it takes time to refill, the atmosphere is quite good and comfortable, the swimming pool is okay even though the cleanliness still needs to be improved, I don't regret staying here, it is recommended, the price and quality are balanced.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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A***n
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Business
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6.3
/10
Reviewed 110 week(s) ago
The toilet is broken, the water is small, it takes a long time to wait for it to heat up, the TV channels are intermittent, disappointing.
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3 people find it helpful
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