Hotel Grand Palm

Hotels
8.0
/10
Very Good
405 reviews

What Guests Say About Their Stay

T Mohd Z.

8.5
/ 10
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
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sofi s.

9.7
/ 10
The hotel is clean, rooms are comfortable and spacious, service is very satisfactory.
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In the Area
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Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115

Main Facilities

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AC
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Hotel Grand Palm is a good choice when you are visiting West Siantar. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Hotel Grand Palm

Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115
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Lobby Hotel Grand Palm
Exterior 2 Hotel Grand Palm

Discover More About Hotel Grand Palm

Discover the Charm of Hotel Grand Palm in Sumatra Utara

Welcome to Hotel Grand Palm, your premier destination for an unforgettable stay in the heart of Sumatra Utara, Indonesia. We pride ourselves on offering a blend of comfort, convenience, and authentic local charm, making Hotel Grand Palm the ideal choice for both leisure and business travelers. Experience warm Indonesian hospitality and discover the vibrant culture of Sumatra Utara from our welcoming embrace.

Hotel Grand Palm Location

Hotel Grand Palm is strategically situated in the bustling city of Pematangsiantar, Sumatra Utara. Located at Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115, our hotel offers easy access to the city's vibrant pulse while providing a tranquil retreat for our guests. Pematangsiantar is a city rich in culture and history, offering a unique glimpse into the diverse tapestry of Sumatra. The hotel is approximately a 3-hour drive from Kualanamu International Airport (KNO), the main gateway to North Sumatra, and is conveniently positioned to explore the surrounding natural beauty and local attractions. The atmosphere around Hotel Grand Palm is one of vibrant local life, with easy access to markets, eateries, and cultural sites, offering a truly immersive experience.

Hotel Grand Palm Facilities & Services

Facilities for guests at Hotel Grand Palm are designed to ensure a comfortable and enjoyable stay. We offer a range of amenities to cater to your needs, ensuring every moment with us is memorable.
  • Swimming Pool:

    Take a refreshing dip in our outdoor swimming pool, perfect for unwinding after a day of exploration. Open daily from 7:00 AM to 7:00 PM. Entrance is complimentary for hotel guests.
  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center. Available for guests from 6:00 AM to 9:00 PM. Complimentary access.
  • Restaurant:

    Savor delicious local and international cuisine at our on-site restaurant. Operating hours are 6:30 AM to 10:00 PM.
  • Bar:

    Relax with a refreshing drink at our cozy bar. Open from 11:00 AM to 11:00 PM.
  • Meeting Facilities:

    For business travelers, we offer well-appointed meeting rooms equipped with modern audiovisual technology. Please inquire for rates and availability.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is available throughout the hotel premises.
  • 24-Hour Front Desk:

    Our friendly and efficient staff are available around the clock to assist you with any requests.
  • Concierge Services:

    Get assistance with tour bookings, transportation, and local recommendations.
  • Parking:

    Ample free parking space is available for guests.

Hotel Grand Palm Room Types

Discover a variety of accommodations designed to suit every traveler's needs with our diverse room types of Hotel Grand Palm. Each room is thoughtfully appointed to provide a comfortable and relaxing sanctuary.
  • Standard Room:

    Cozy and well-appointed, offering a comfortable stay for solo travelers or couples. Available with either a city view or garden view. Non-smoking rooms are available upon request.
  • Deluxe Room:

    A step up in space and comfort, the Deluxe Room provides enhanced amenities and a choice of city or garden views. Some Deluxe Rooms feature a bathtub for added relaxation. Non-smoking rooms are available.
  • Executive Suite:

    For those seeking extra luxury and space, our Executive Suites offer a separate living area and premium amenities. Enjoy stunning city views from your suite. Bathtub included. Non-smoking.
  • Family Room:

    Perfect for families traveling together, our spacious Family Rooms can accommodate multiple guests comfortably. These rooms often feature a combination of bed types and may offer a garden view. Non-smoking.
Please note that all rooms are designated as non-smoking. While we do not currently offer pet-friendly rooms, we are happy to assist with information on local pet boarding facilities if needed.

Hotel Grand Palm Dining & Restaurants

Indulge your taste buds at Hotel Grand Palm’s dining establishments, where culinary excellence meets warm hospitality. Our on-site restaurant offers a delightful gastronomic journey.
  • Grand Palm Restaurant:

    Our main restaurant serves a delectable breakfast buffet from 6:30 AM to 10:00 AM, featuring a wide array of local and international dishes. Lunch and dinner are à la carte, with main courses typically ranging from PHP 250 to PHP 500 per person. The restaurant is open daily from 6:30 AM to 10:00 PM, offering a comfortable ambiance for family meals or business dinners.
  • Palm Lounge:

    Unwind with a selection of refreshing beverages, light snacks, and coffee at our cozy lounge. Open from 11:00 AM to 11:00 PM, it’s the perfect spot for a casual meeting or a moment of relaxation. Snacks are priced between PHP 150 to PHP 300.

Hotel Grand Palm Nearby Attractions and Activities

Pematangsiantar and its surroundings offer a wealth of attractions and activities for every visitor. Immerse yourself in the local culture and natural beauty.
  • Taman Hewan Pematangsiantar (Pematangsiantar Zoo):

    A popular destination for families, offering a glimpse into diverse wildlife.
  • Museum Simalungun:

    Explore the rich history and cultural heritage of the Simalungun people at this local museum.
  • Pematangsiantar City Square:

    A central hub for local life, perfect for experiencing the city's atmosphere and trying local street food.
  • Lake Toba (Samosir Island):

    While a bit of a journey, Lake Toba, one of the world's largest volcanic lakes, is a must-visit for its stunning scenery and Batak culture. It's a significant day trip or overnight excursion from Pematangsiantar.
  • Sipiso-piso Waterfall:

    Witness the majestic beauty of one of Sumatra's most impressive waterfalls, offering breathtaking views and a refreshing natural escape.
If you are looking for other activities around Hotel Grand Palm, check out the best deals on Traveloka: Recommended activities in Pematangsiantar!

How to Get to Hotel Grand Palm from the Airport

Navigating your way to Hotel Grand Palm is straightforward, with several convenient options available. The airport transfer service of Hotel Grand Palm ensures a smooth transition from your flight to your accommodation.
  • Hotel Private Airport Transfer:

    For the utmost convenience, we offer a private airport transfer service directly from Kualanamu International Airport (KNO). This service can be arranged in advance through our concierge. Estimated cost: PHP 1,500 - PHP 2,000, depending on vehicle type.
  • Taxi:

    Metered taxis are readily available at Kualanamu International Airport. The journey to Pematangsiantar typically takes around 3 hours and may cost between PHP 1,000 - PHP 1,500. It is advisable to ensure the meter is used or to agree on a fare beforehand.
  • Ride-hailing Service:

    You can also book a ride-hailing service through your preferred app upon arrival at the airport. Prices can vary based on demand and traffic conditions.
  • Bus:

    For a more budget-friendly option, you can take a bus from the airport to Pematangsiantar. Several bus companies operate routes from Kualanamu. The journey can take longer due to multiple stops, with fares typically ranging from PHP 200 to PHP 400.
We recommend pre-booking airport transfer services for a hassle-free arrival at Hotel Grand Palm.

Summary of Why You Should Choose to Stay at Hotel Grand Palm

Choosing Hotel Grand Palm means opting for a memorable and comfortable experience in Sumatra Utara. Our commitment to guest satisfaction, combined with our excellent facilities and prime location, makes us the ideal choice.
  • Prime Location:

    Situated in the heart of Pematangsiantar, offering easy access to local attractions and amenities.
  • Comfortable Accommodations:

    A range of well-appointed rooms and suites to suit every need.
  • Excellent Facilities:

    Enjoy our swimming pool, fitness center, and on-site dining options.
  • Warm Hospitality:

    Experience the genuine warmth and friendliness of Indonesian service.
  • Value for Money:

    Competitive pricing ensures a great stay without compromising on quality.
Check for Room availability at Hotel Grand Palm and secure your preferred dates. For the best rates and a seamless booking process, we recommend Booking Hotel Grand Palm through Traveloka. Don’t forget to explore flight options too! Easily book domestic and international flights at low prices on Traveloka.

All facilities in Hotel Grand Palm

Bar, Cafe and Lounge Hotel Grand Palm
Bar, Cafe and Lounge
Swimming Pool Hotel Grand Palm
Swimming Pool
Functional Hall Hotel Grand Palm
Functional Hall
Lobby Hotel Grand Palm
Lobby
Exterior Hotel Grand Palm
Exterior

General

  • AC
  • Heater
  • Swimming pool

Public Facilities

  • Parking
  • Room service
  • WiFi in public area

In-room Facilities

  • Cable TV
  • TV

Food and Drinks

  • Breakfast

Things to Do

  • Outdoor pool

Hotel Services

  • 24-hour Receptionist

Sports and Recreations

  • Badminton

Accommodation Policy & General Information in Hotel Grand Palm

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Grand Palm
14
Number of floors in Hotel Grand Palm
2
Another facilities in Hotel Grand Palm
Heater, Swimming pool, Room service, WiFi in public area, Cable TV

Frequently asked question in Hotel Grand Palm

What are available facilities at Hotel Grand Palm?
There are top facilites at Hotel Grand Palm such as AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Grand Palm?
The standard check-in time at Hotel Grand Palm is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Hotel Grand Palm provide breakfast?
Yes, Hotel Grand Palm provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Grand Palm?
Hotel Grand Palm is a 0.0-star hotel.
How many floors does Hotel Grand Palm have?
Hotel Grand Palm has 2 floors.
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More Reviews from Other Guests in Hotel Grand Palm

8.0
Very Good
From 405 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.8

Location

8.3

Service and Facilites

7.9

People often mention about Hotel Grand Palm
All
Distance to City Center (13)
Ambiance (13)
Hotel Area (9)
Taste (9)
Staff Friendliness (8)
Bedroom (8)
Variety (8)
Surroundings (7)
Bathroom (7)
In-house Restaurant (7)
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Traveler Reviews Hotel Grand Palm

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
Check-in was smooth and fast, but when you enter the room, the furniture needs to be repaired. The WC bathroom cannot flush properly, the air conditioner is not working normally, and the door cannot lock.
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A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
For grounding, it was quite pleasant, the facilities were still as is and needed to be improved.
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C***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 7 week(s) ago
The room door was broken. The AC wasn't cooling. There was only one iron in the hotel, and it was broken, meaning it didn't work at all. I couldn't think of anything else to say. This was the first and last time.
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1 people find it helpful
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Rizky f. l.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel's location is convenient to everything, with plenty of attractions and culinary delights. The fish pond and swimming pool could probably be improved. The air conditioning in the rooms is excellent, but the shower water isn't strong enough.
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V***i
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 27 week(s) ago
old hotel...needs renovation...come home itchy
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Hendri M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 27 week(s) ago
Christmas holiday in 2025 stayed at this hotel, easy access, cool and beautiful atmosphere, coincidentally there were few people staying so parking was available, in the morning breakfast was provided but unfortunately only rice and noodles were available without side dishes, if I had known this would have bought side dishes outside, but everything was quite good
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J***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 42 week(s) ago
The room is clean and comfortable. Nice atmosphere with swimming pool.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 45 week(s) ago
The bedroom door was hard to lock, making my family and I feel uncomfortable. The pool's cleanliness needs to be improved. The AC wasn't cold enough.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we apologize for the inconvenience, we will improve to be even better.
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T Mohd Z.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings in our facilities. We will continue to improve our service. We look forward to welcoming you back. Thank you.
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Aa Nda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
The hotel staff is friendly & accommodating, plus the hotel is very beautiful with a beautiful natural feel.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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sahala t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 58 week(s) ago
Very close to city center and green.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 62 week(s) ago
The hotel is actually nice, except the toilet doesn't flush. And the bed sheets are itchy, like there are bed bugs.
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Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings you experienced. We will continue to improve our service in the future.
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A***p
icon-origin-TRAVELOKA
8.4
/10
Reviewed 67 week(s) ago
The service is quite good, only the condition of the hotel needs to be improved, especially the facilities for hotel guests.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for the lack of facilities. We will improve our service in the future.
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W***y
icon-Transit
Transit
icon-origin-TRAVELOKA
8.8
/10
Reviewed 72 week(s) ago
It's good, and quite quiet, and close to everywhere.
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4 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We look forward to welcoming you back.
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Fauzan A.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 75 week(s) ago
More improvements for cleanliness and comfort for hotel guests
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Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for any inconvenience, and we will improve our service in the future.
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T***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 76 week(s) ago
The FO staff are a bit grumpy, but the cute little ones are friendly. The housekeeping is good. The breakfast is better a la carte than buffet lol The pool is dirty The rooms are so-so, there are rooms where the AC is not cold, it seems 105, and the cupboard doesn't close The plus is that it's close, you can walk It's right in front of Siantar Zoo The air is cool The fish pond could be cleaned a bit
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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D***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 77 week(s) ago
Hopefully the service will be further improved in the future
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Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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G***A
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 78 week(s) ago
The quality of the guesthouse is not a hotel, the rooms and bathrooms are dirty.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at the Grand Palm Hotel. We apologize for the inconvenience. We will improve our services to make it even better.
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Rizky H.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 93 week(s) ago
The hotel staff is friendly, the food is delicious even though it takes time to refill, the atmosphere is quite good and comfortable, the swimming pool is okay even though the cleanliness still needs to be improved, I don't regret staying here, it is recommended, the price and quality are balanced.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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A***n
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 101 week(s) ago
The toilet is broken, the water is small, it takes a long time to wait for it to heat up, the TV channels are intermittent, disappointing.
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3 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Hotel Grand Palm

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 405 reviews
Provided by travelers on
Cleanliness

7.9

Room Comfort

7.8

Meal

7.8

Location

8.3

Service and Facilites

7.9

People often mention about Hotel Grand Palm
All
Distance to City Center (13)
Ambiance (13)
Hotel Area (9)
Taste (9)
Staff Friendliness (8)
Bedroom (8)
Variety (8)
Surroundings (7)
Bathroom (7)
In-house Restaurant (7)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Hotel Grand Palm

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
6.6
/10
Reviewed 2 week(s) ago
Check-in was smooth and fast, but when you enter the room, the furniture needs to be repaired. The WC bathroom cannot flush properly, the air conditioner is not working normally, and the door cannot lock.
Find this review helpful?
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
For grounding, it was quite pleasant, the facilities were still as is and needed to be improved.
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Find this review helpful?
C***y
icon-Transit
Transit
icon-origin-TRAVELOKA
5.7
/10
Reviewed 7 week(s) ago
The room door was broken. The AC wasn't cooling. There was only one iron in the hotel, and it was broken, meaning it didn't work at all. I couldn't think of anything else to say. This was the first and last time.
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1 people find it helpful
Profile Picture
Rizky f. l.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The hotel's location is convenient to everything, with plenty of attractions and culinary delights. The fish pond and swimming pool could probably be improved. The air conditioning in the rooms is excellent, but the shower water isn't strong enough.
Translated by Google Icon
See original
Find this review helpful?
V***i
icon-Business
Business
icon-origin-TRAVELOKA
6.5
/10
Reviewed 27 week(s) ago
old hotel...needs renovation...come home itchy
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Profile Picture
Hendri M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.0
/10
Reviewed 27 week(s) ago
Christmas holiday in 2025 stayed at this hotel, easy access, cool and beautiful atmosphere, coincidentally there were few people staying so parking was available, in the morning breakfast was provided but unfortunately only rice and noodles were available without side dishes, if I had known this would have bought side dishes outside, but everything was quite good
Read More
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Find this review helpful?
J***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 42 week(s) ago
The room is clean and comfortable. Nice atmosphere with swimming pool.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 45 week(s) ago
The bedroom door was hard to lock, making my family and I feel uncomfortable. The pool's cleanliness needs to be improved. The AC wasn't cold enough.
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Find this review helpful?
Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we apologize for the inconvenience, we will improve to be even better.
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T Mohd Z.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 47 week(s) ago
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided. The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet). The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes. Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
Read More
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings in our facilities. We will continue to improve our service. We look forward to welcoming you back. Thank you.
Translated by Google Icon
See original
Aa Nda
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 54 week(s) ago
The hotel staff is friendly & accommodating, plus the hotel is very beautiful with a beautiful natural feel.
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Find this review helpful?
Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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sahala t.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 58 week(s) ago
Very close to city center and green.
Find this review helpful?
Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
Translated by Google Icon
See original
A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 62 week(s) ago
The hotel is actually nice, except the toilet doesn't flush. And the bed sheets are itchy, like there are bed bugs.
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Find this review helpful?
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings you experienced. We will continue to improve our service in the future.
Translated by Google Icon
See original
A***p
icon-origin-TRAVELOKA
8.4
/10
Reviewed 67 week(s) ago
The service is quite good, only the condition of the hotel needs to be improved, especially the facilities for hotel guests.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for the lack of facilities. We will improve our service in the future.
Translated by Google Icon
See original
W***y
icon-Transit
Transit
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8.8
/10
Reviewed 72 week(s) ago
It's good, and quite quiet, and close to everywhere.
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4 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We look forward to welcoming you back.
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Fauzan A.
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6.6
/10
Reviewed 75 week(s) ago
More improvements for cleanliness and comfort for hotel guests
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Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for any inconvenience, and we will improve our service in the future.
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T***u
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Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 76 week(s) ago
The FO staff are a bit grumpy, but the cute little ones are friendly. The housekeeping is good. The breakfast is better a la carte than buffet lol The pool is dirty The rooms are so-so, there are rooms where the AC is not cold, it seems 105, and the cupboard doesn't close The plus is that it's close, you can walk It's right in front of Siantar Zoo The air is cool The fish pond could be cleaned a bit
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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D***y
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Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 77 week(s) ago
Hopefully the service will be further improved in the future
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Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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G***A
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Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 78 week(s) ago
The quality of the guesthouse is not a hotel, the rooms and bathrooms are dirty.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at the Grand Palm Hotel. We apologize for the inconvenience. We will improve our services to make it even better.
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Rizky H.
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Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 93 week(s) ago
The hotel staff is friendly, the food is delicious even though it takes time to refill, the atmosphere is quite good and comfortable, the swimming pool is okay even though the cleanliness still needs to be improved, I don't regret staying here, it is recommended, the price and quality are balanced.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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A***n
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Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 101 week(s) ago
The toilet is broken, the water is small, it takes a long time to wait for it to heat up, the TV channels are intermittent, disappointing.
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3 people find it helpful
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