Hotel Grand Palm is a hotels.
There are 14 rooms spread across 2 floors.
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Hotel Grand Palm
Hotels
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8.0
/10
Very Good
407 reviews
What Guests Say About Their Stay
T Mohd Z.
8.5
/ 10
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided.
The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet).
The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes.
Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
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sofi s.
9.7
/ 10
The hotel is clean, rooms are comfortable and spacious, service is very satisfactory.
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In the Area
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Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115
Main Facilities
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This accommodation offers:
Outdoor pool
Swimming pool
Parking
What's around Hotel Grand Palm
Jalan M.H. Sitorus No. 15, Pematang Siantar, Siantar Barat, Pematangsiantar, Sumatra Utara, Indonesia, 21115
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General Information
Hotel Grand Palm is a hotels. There are 14 rooms spread across 2 floors.
Location
Located at Jalan M.H. Sitorus No. 15, Pematang Siantar in Pematangsiantar, Indonesia. Those looking to explore will find Biara Pusat Susteran KSFL Santa Lusia, Dolok sipiak nauli, and Birmingham Small Arms ( BSA ) Sidecar Monument nearby.
Facilities & Amenities
Hotel Grand Palm has Outdoor pool, Swimming pool, Parking, BADMINTON_COURT, Room service, and more.
Contact
Email: grandpalmhotel@gmail.com
Phone number: +62622435932
All facilities in Hotel Grand Palm
Facility
- Outdoor pool
- Swimming pool
Others
Sports and Recreations
- BADMINTON_COURT
Public Facilities
- Room service
Hotel Services
- _24_HOUR_FRONT_DESK
Food and Drinks
- BREAKFAST_AVAILABLE
Connectivity
- WiFi in public area
General
- Parking
Things to Do
- Outdoor pool
Accommodation Policy & General Information in Hotel Grand Palm
Check-in/Check-out Time
Check-in time: 14:00
Check-out time: 12:00
Check-out time: 12:00
General Information
Popular Facilities | |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Available rooms at Hotel Grand Palm | 14 |
Number of floors in Hotel Grand Palm | 2 |
Another facilities in Hotel Grand Palm | BADMINTON_COURT, Room service, _24_HOUR_FRONT_DESK, BREAKFAST_AVAILABLE, WiFi in public area |
Frequently asked question in Hotel Grand Palm
What is normal check-in & check-out time at Hotel Grand Palm?
The standard check-in time at Hotel Grand Palm is starting from From 14:00 while the latest check-out time is at Before 12:00
How many stars does Hotel Grand Palm have?
Hotel Grand Palm is a 0.0-star hotel.
How many floors does Hotel Grand Palm have?
Hotel Grand Palm has 2 floors.
How many rooms does Hotel Grand Palm have?
Hotel Grand Palm has 14 rooms in total.
Does Hotel Grand Palm have a swimming pool?
Yes, a swimming pool is available at Hotel Grand Palm.
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More Reviews from Other Guests in Hotel Grand Palm
Overall Ratings & Reviews Hotel Grand Palm
Traveloka (407)
8.0
Very Good
From 407 reviews
Provided by travelers on
Cleanliness
7.9
Room Comfort
7.8
Meal
7.8
Location
8.3
Service and Facilites
7.9
People often mention about Hotel Grand Palm
All
Distance to City Center (13)
Ambiance (13)
Hotel Area (9)
Taste (9)
Staff Friendliness (8)
Bedroom (8)
Variety (8)
Surroundings (7)
Bathroom (7)
In-house Restaurant (7)
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Traveler Reviews Hotel Grand Palm
Number of reviews per page
20
40
Customer reviews
Verified Traveler
6.6
/10
Reviewed 18 week(s) ago
Check-in was smooth and fast, but when you enter the room, the furniture needs to be repaired. The WC bathroom cannot flush properly, the air conditioner is not working normally, and the door cannot lock.
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A***i
Staycation
8.8
/10
Reviewed 19 week(s) ago
For grounding, it was quite pleasant, the facilities were still as is and needed to be improved.
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C***y
Transit
5.7
/10
Reviewed 23 week(s) ago
The room door was broken. The AC wasn't cooling. There was only one iron in the hotel, and it was broken, meaning it didn't work at all. I couldn't think of anything else to say. This was the first and last time.
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1 people find it helpful
Rizky f. l.
Leisure
8.5
/10
Reviewed 24 week(s) ago
The hotel's location is convenient to everything, with plenty of attractions and culinary delights. The fish pond and swimming pool could probably be improved. The air conditioning in the rooms is excellent, but the shower water isn't strong enough.
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V***i
Business
6.5
/10
Reviewed 43 week(s) ago
old hotel...needs renovation...come home itchy
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Hendri M.
Leisure
9.0
/10
Reviewed 44 week(s) ago
Christmas holiday in 2025 stayed at this hotel, easy access, cool and beautiful atmosphere, coincidentally there were few people staying so parking was available, in the morning breakfast was provided but unfortunately only rice and noodles were available without side dishes, if I had known this would have bought side dishes outside, but everything was quite good
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J***a
9.4
/10
Reviewed 58 week(s) ago
The room is clean and comfortable.
Nice atmosphere with swimming pool.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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r***a
Leisure
8.3
/10
Reviewed 61 week(s) ago
The bedroom door was hard to lock, making my family and I feel uncomfortable. The pool's cleanliness needs to be improved. The AC wasn't cold enough.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we apologize for the inconvenience, we will improve to be even better.
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T Mohd Z.
Business
8.5
/10
Reviewed 63 week(s) ago
The Grand Palm Hotel in Pematang Siantar is a classy hotel with a great value. I booked a superior king-bed room online for 372,000 Rupiah, and I think it was well worth it. The room was comfortable, with fast Wi-Fi, and two bottles of mineral water, along with sachets of sugar, tea, and coffee were provided.
The only downsides were the bathroom—the shower head was a bit low, and the night air was quite quiet (perhaps comfortable for some, but for those who prefer a lively atmosphere, it was a bit too quiet).
The hotel has a garden that creates a cool and relaxing atmosphere, and a swimming pool, which is a plus. It's strategically located in the city center, close to coffee shops and the Siantar Zoo. I was quite satisfied with breakfast, as in addition to the main course, there were also snacks like sliced fruit, fried snacks, and cakes.
Overall, this is a perfect hotel for a comfortable stay in the city center with complete amenities.
Read More
See original
2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings in our facilities. We will continue to improve our service. We look forward to welcoming you back. Thank you.
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AN
Aa Nda
Business
10.0
/10
Reviewed 70 week(s) ago
The hotel staff is friendly & accommodating, plus the hotel is very beautiful with a beautiful natural feel.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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st
sahala t.
8.5
/10
Reviewed 74 week(s) ago
Very close to city center and green.
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Accommodation's Reply
17 Aug 2025
Thank you for trusting us to stay with you. We look forward to welcoming you back.
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A***y
Staycation
8.7
/10
Reviewed 79 week(s) ago
The hotel is actually nice, except the toilet doesn't flush. And the bed sheets are itchy, like there are bed bugs.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for your trust in staying with us. We apologize for any shortcomings you experienced. We will continue to improve our service in the future.
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A***p
8.4
/10
Reviewed 83 week(s) ago
The service is quite good, only the condition of the hotel needs to be improved, especially the facilities for hotel guests.
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for the lack of facilities. We will improve our service in the future.
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W***y
Transit
8.8
/10
Reviewed 88 week(s) ago
It's good, and quite quiet, and close to everywhere.
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4 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We look forward to welcoming you back.
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FA
Fauzan A.
6.6
/10
Reviewed 91 week(s) ago
More improvements for cleanliness and comfort for hotel guests
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Accommodation's Reply
17 Aug 2025
Thank you for staying with us. We apologize for any inconvenience, and we will improve our service in the future.
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T***u
Staycation
9.0
/10
Reviewed 92 week(s) ago
The FO staff are a bit grumpy, but the cute little ones are friendly. The housekeeping is good.
The breakfast is better a la carte than buffet lol
The pool is dirty
The rooms are so-so, there are rooms where the AC is not cold, it seems 105, and the cupboard doesn't close
The plus is that it's close, you can walk
It's right in front of Siantar Zoo
The air is cool
The fish pond could be cleaned a bit
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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D***y
Staycation
8.8
/10
Reviewed 93 week(s) ago
Hopefully the service will be further improved in the future
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Accommodation's Reply
17 Aug 2025
Thank you for staying at our place, we will improve our service to be even better.
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G***A
Transit
6.0
/10
Reviewed 95 week(s) ago
The quality of the guesthouse is not a hotel, the rooms and bathrooms are dirty.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at the Grand Palm Hotel. We apologize for the inconvenience. We will improve our services to make it even better.
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RH
Rizky H.
Leisure
8.5
/10
Reviewed 109 week(s) ago
The hotel staff is friendly, the food is delicious even though it takes time to refill, the atmosphere is quite good and comfortable, the swimming pool is okay even though the cleanliness still needs to be improved, I don't regret staying here, it is recommended, the price and quality are balanced.
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Accommodation's Reply
17 Sep 2025
Thank you for staying at Grand Palm Hotel, we look forward to welcoming you back.
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A***n
Business
6.3
/10
Reviewed 117 week(s) ago
The toilet is broken, the water is small, it takes a long time to wait for it to heat up, the TV channels are intermittent, disappointing.
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3 people find it helpful
Number of reviews per page
20
40
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