Krabi Resort

Resorts
8.1
/10
Very Good
1,079 reviews

What Guests Say About Their Stay

Akararuck T.

9.4
/ 10
Good location and beautiful retort. Friendly staff and nice beach view.

Thanya K.

10.0
/ 10
Delicious food Staff very good. More than five star hotels.
See original

Ratchanou

10.0
/ 10
Beach private Very upscale room. Staff very good.
See original

Nattapong P.

9.7
/ 10
Beautiful hotel, very clean, good service staff.
See original

LUKKANA C.

8.5
/ 10
Good convenient parking lot.
See original
In the Area
See Map
232 Moo.2, Ao Nang, Ao Nang, Mueang Krabi District, Krabi, Thailand, 81180

Main Facilities

Read More
AC
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Krabi Resort is a resort is located at Ao Nang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Krabi Resort

232 Moo.2, Ao Nang, Ao Nang, Mueang Krabi District, Krabi, Thailand, 81180
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Lobby Krabi Resort
Exterior 2 Krabi Resort

Discover More About Krabi Resort

Discover Your Perfect Thai Getaway at Krabi Resort

Welcome to Krabi Resort, your gateway to the stunning natural beauty and vibrant culture of Krabi, Thailand. Nestled in a prime location, Krabi Resort offers an unforgettable experience for travellers seeking relaxation, adventure, and authentic Thai hospitality. Whether you're planning a romantic escape, a family holiday, or a solo adventure, Krabi Resort promises comfort, convenience, and a truly memorable stay. Room rates at Krabi Resort start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Krabi Resort Location

Krabi Resort is ideally situated in the heart of Ao Nang, a bustling and picturesque coastal district within the Mueang Krabi sub-district. You'll find us at , อ่าวนาง, อำเภอเมืองกระบี่, กระบี่, ประเทศไทย, 81180, just a short stroll from the iconic Ao Nang Beach, putting you right at the centre of the action. The atmosphere here is wonderfully relaxed yet vibrant, with a lively promenade lined with charming shops, local eateries, and lively bars. It’s the perfect spot for those who love to be close to the beach and enjoy the convenience of having everything at their fingertips, reminiscent of the easy-going vibe found in popular Australian beachside towns.

Krabi Resort Facilities & Services

Facilities for guests at Krabi Resort are designed to ensure a comfortable and enjoyable stay for everyone. We pride ourselves on offering a comprehensive range of amenities to cater to all your needs.

  • Swimming Pool:

    Take a refreshing dip in our sparkling outdoor swimming pool, perfect for cooling off under the tropical sun. Open daily from 8:00 AM to 7:00 PM. No additional fee.
  • Restaurant:

    Enjoy delicious local and international cuisine at our on-site restaurant. Operating hours are 7:00 AM to 10:00 PM.
  • Bar:

    Unwind with a tropical cocktail or a cold beer at our relaxed bar. Open from 11:00 AM to 11:00 PM.
  • Wi-Fi:

    Stay connected with complimentary Wi-Fi access throughout the resort.
  • 24-Hour Front Desk:

    Our friendly staff are available around the clock to assist you with any queries or requests.
  • On-site Parking:

    Secure on-site parking is available for guests, offering peace of mind for those travelling by car. No additional fee.
  • Children's Pool:

    A dedicated shallow pool area for our younger guests to splash and play safely.

Krabi Resort Room Types

Discover a variety of accommodation options designed to suit every traveller's needs. The room types of Krabi Resort offer comfort and style, ensuring a restful retreat after a day of exploration.

  • Deluxe Room:

    These comfortable rooms offer a relaxing ambiance, many with partial sea views. All rooms are strictly non-smoking and feature an en-suite bathroom with a shower.
  • Superior Room:

    Slightly larger than our Deluxe rooms, Superior rooms provide enhanced comfort and often boast more expansive views. All rooms are non-smoking with a bathtub and shower combination.
  • Family Room:

    Perfect for families or groups, these spacious rooms are designed to accommodate multiple guests comfortably. They are non-smoking and include a bathtub.
  • Bungalow:

    For a more private and secluded experience, our charming bungalows offer a unique stay, often surrounded by lush tropical gardens. These are non-smoking and include a bathtub.

Please note that all rooms at Krabi Resort are strictly non-smoking to ensure a pleasant environment for all guests. While we don't currently offer pet-friendly rooms, we are happy to discuss specific needs for service animals.

Krabi Resort Dining & Restaurants

Savour the flavours of Thailand and beyond at Krabi Resort's dining venues. Our culinary offerings are designed to delight your taste buds.

  • Krabi Resort Restaurant:

    Serving a delightful breakfast buffet from 7:00 AM to 10:00 AM, with lunch and dinner options available from 11:00 AM to 10:00 PM. Expect a range of Thai specialties and international favourites. Estimated price per person for lunch/dinner is AUD $20-35.
  • Poolside Bar:

    Enjoy light snacks, refreshing drinks, and tropical cocktails throughout the day from 11:00 AM to 11:00 PM. Perfect for a casual bite or a sundowner. Estimated price per person for snacks is AUD $10-20.

Krabi Resort Nearby Attractions and Activities

Krabi Resort is perfectly positioned to explore the breathtaking wonders of the Mueang Krabi District. Immerse yourself in the local culture and natural beauty.

  • Ao Nang Beach:

    Just a stone's throw away, this famous beach is ideal for sunbathing, swimming, and enjoying spectacular sunsets.
  • Railay Beach:

    Accessible by a short longtail boat ride, Railay is renowned for its dramatic limestone cliffs, pristine beaches, and world-class rock climbing.
  • Phra Nang Cave Beach:

    A stunningly beautiful beach on the Railay peninsula, famous for its sacred cave and crystal-clear waters.
  • Krabi Town Night Market:

    Experience the vibrant local atmosphere, sample delicious street food, and shop for souvenirs in the provincial capital.
  • Emerald Pool (Sa Morakot):

    A natural crystal-clear pool set within a lush rainforest, offering a unique and refreshing swimming experience.

If you are looking for other activities around Krabi Resort, check out the best deals on Traveloka: Recommended activities in Krabi!

How to Get to Krabi Resort from the Airport

Getting to Krabi Resort from Krabi International Airport (KBV) is straightforward, with several convenient options available to suit your travel style and budget. The airport transfer service of Krabi Resort is designed for your ease.

  • Airport Taxi:

    Metered taxis are readily available outside the airport terminal. The journey to Krabi Resort typically takes around 30-45 minutes and costs approximately AUD $30-40.
  • Private Transfer:

    For a seamless and comfortable journey, you can pre-book a private transfer. This service offers door-to-door convenience and can be arranged through Traveloka's airport transfer services. Prices vary depending on vehicle size but generally start around AUD $40.
  • Ride-hailing Service:

    Popular ride-hailing services operate in the area and can be a cost-effective option. Simply book a ride via your preferred app upon arrival. Estimated cost is AUD $25-35.
  • Shared Minivan:

    Shared minivans offer a more economical option for reaching Ao Nang. They depart regularly from the airport and will drop you off at or near your accommodation. The journey takes slightly longer due to multiple stops, with prices around AUD $10-15 per person.

Understanding how to get to Krabi Resort is key to a stress-free arrival. We recommend considering the Krabi Resort airport transfer for ultimate convenience.

Summary of Why You Should Choose to Stay at Krabi Resort

Krabi Resort offers an exceptional blend of comfort, convenience, and authentic Thai charm, making it the ideal choice for your next holiday. With its prime location, excellent facilities, and warm hospitality, you're guaranteed a memorable experience.

  • Prime Location:

    Steps away from Ao Nang Beach and close to local attractions.
  • Comfortable Accommodation:

    A range of well-appointed rooms and bungalows to suit all needs.
  • Excellent Facilities:

    Enjoy our swimming pool, on-site dining, and friendly service.
  • Value for Money:

    Competitive pricing and special offers available.
  • Authentic Thai Experience:

    Immerse yourself in the local culture and hospitality.

Ready to experience the magic of Krabi? Check

Room availability at Krabi Resort

and start planning your dream vacation.

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All facilities in Krabi Resort

Swimming Pool Krabi Resort
Swimming Pool
Fitness Center Krabi Resort
Fitness Center
Lobby Krabi Resort
Lobby
Exterior Krabi Resort
Exterior
Bedroom Krabi Resort
Bedroom

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Parking
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Money changer
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Tours

Transportation

  • Airport transfer
  • Area shuttle with surcharge
  • Bicycle rental
  • Car rental

General

  • AC
  • Family room
  • Non-smoking room
  • Swimming pool

Things to Do

  • Massage
  • Outdoor pool

Food and Drinks

  • Bar

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Krabi Resort

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Deposit

Deposit THB 2,000.00 is required upon check-in. The accommodation accepts cash and debit card.

Extra Breakfast

Accommodation charges THB 600.00/guest for extra breakfast.
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General Information

Popular Facilities
AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Krabi Resort
218
Number of floors in Krabi Resort
4
Another facilities in Krabi Resort
Cable TV, Desk, In-room safe, Refrigerator, Shower

Frequently asked questions about Krabi Resort

What are available facilities at Krabi Resort?
There are top facilites at Krabi Resort such as AC, Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Krabi Resort?
The standard check-in time at Krabi Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Krabi Resort?
Krabi Resort has a 4.0-star rating.
How many floors does Krabi Resort have?
Krabi Resort has 4.
How many rooms are available at Krabi Resort?
Krabi Resort has 218.
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Krabi Resort reviews and ratings

Overall Ratings & Reviews Krabi Resort

Traveloka (81)
Other sources (998)
8.2
Very Good
From 998 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

9.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Krabi Resort

Number of reviews per page
20
40
Top reviews
Stephen
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent
Pat
icon-with Friends
with Friends
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

No ocean view no AC, room keys constantly not working staff in helpful
Matt
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

2nd time staying at this property and probably the last time.
Susan
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The first room they gave us (which they insisted wouldn’t be available until exactly 3:00 (check in time) had a view of a swamp. We had booked a pool room view at an exorbitant price which was supposed to be a circular room with all windows. They put us in another room with a better view but completely different layout. It was dark! The front reservation staff is not helpful at all. Very rude actually. Treated us like second class people. I happen to be a former diplomat. Worst treatment I’ve ever had at any hotel. They had no water available on arrival so we had to go searching for something to drink after travelling for 6 hours. Pool towels are always an issue and no where to find fresh ones. Our room wasn’t cleaned even though we’d requested it. No compensation or apology. On a positive note. The grounds are well kept and the food was good and the other staff were very friendly and helpful.
Read More
Elizabeth
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Our first night we went to dinner. Waited over an hour for our food. My husband had his eaten long before mine arrived. Had to ask for placemats and cutlery. Waiter did not wash down the table. Another waiter apologized to us and said he was a trainee. Needless to say we never went back for any meals.
jette
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Meget slidt hotel. Skydedør til terrasse faldt af når der skulle lukkes op. Dårlig opfyldning ved morgenmad. Meget manglede hvis man kom for sent. Og personalet ikke specielt venlige. Dog var ham der kørte med bagagen venlig. Spurgte om morgenen i receptionen om de kunne bestille en taxa til os til lufthavnen, men det ville de ikke. Rengøring OK. Men kommer ikke igen til dette hotel
Read More
marilyn
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff were kind and polite. The location of hotel was excellent in the centre of everything and on the beach.
Callum
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Amazing!! We were upgraded to a Tropical pool villa on arrival, the room was huge and spotlessly clean.
Rebecca
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I’m sure the resort as a whole is fine, but we were assigned a room in the “hotel” portion that was about as far away from any facilities as possible. The room smelt of damp, none of the plug and usb sockets seemed to work properly and neither did the tv. The bathroom was old and looked dirty. We can’t review much more, as although we booked for 5 nights, we left after 1 due to me itching my way through uncomfortable sleep!
Read More
Claire
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We stayed for 3 nights so did not use all the facilities but our room was lovely and spacious and clean we had a pool view room. We used the small pool with pool bar and had a lovely afternoon there. The breakfast was great, everything was kept topped up, coffee was good. Beach is lovely and well kept. Central to the main strip, go left takes you to the night market and right to the boat charters.. Fire shows on the beach just up from the hotel, plenty of restaurants and bars, massage and 7/11 perfect location.. All the staff were very nice and helpful reception was nice and quick to check in and out..
Read More
Eric
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was amazing the staff was very friendly. Breakfast had a great variety and the location of the hotel was perfect. Will definitely stay here again and recommend to all my friends.
Gitte
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The Rooms were fine
Ting Hin
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Terrible sewer smell coming up from shower drainage after pouring rain. Hotel sent housekeeper to clean the smell twice made it worse. And wanted to send someone again the third time no one came. We had to leave our room door wide opened to air out the smell. No other solution was offered. Breakfast buffet was included in our room. Poor selection and quality of food. Even coffee tastes bad. WiFi signal gets weak near beach chair.
Read More
Peter
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms was to our expectation, however the swamp pool by pirate ship poorly maintained which attracted a lot of mosquitos,. A/C was noisy.
Karen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room, large bathroom
Suzanne
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Beautiful resort. Our tub facet leaked all 3 days we were there
James
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Like the Krabi Resort location and surprised it has a lower rating than the nearby Deevana Plaza from which I transferred for six nights after finishing an island hopping tour group holiday. Perhaps that is because the rooms will start to need refurbishment in the next few years and that it currently has a temporary building for dining while a new building is under
Read More
Craig
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Perfect
Lee
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had a plunge pool villa & it was beautiful, comfortable and very clean. Half of the resort felt outdated
maki
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We were extremely disappointed with our stay at this hotel and would not recommend it to others. From the moment we arrived, it was clear that the hotel is poorly maintained and lacks basic standards of cleanliness and service. The room was dirty and in bad condition. The walls were stained, cabinets were broken, and the overall cleanliness was unacceptable. The bedsheets had an unpleasant smell, and the bathroom was not properly cleaned. We experienced multiple maintenance issues during our stay. The air conditioning was old, extremely loud, difficult to control, and at one point it was dripping water. The water in the bathroom stopped working entirely, and the balcony light was faulty. These are basic facilities that should not be an issue in any hotel. One of the most concerning things we witnessed was the cleaner washing the drinking cups with the same sponge used to clean the sink, which is completely unhygienic and unacceptable. The food was awful, with very limited quality and options, and room service is not available past 9:30 pm, which is very inconvenient for guests. On top of this, the staff were unhelpful and dismissive when we raised our concerns. When we tried to upgrade our room or request compensation due to the numerous problems, we were denied, despite the clear issues and inconvenience caused throughout our stay. Overall, this hotel did not meet even basic expectations. Poor cleanliness, faulty facilities, bad food, and unhelpful staff.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Krabi Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Krabi Resort

Traveloka (81)
Other sources (998)
8.2
Very Good
From 998 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

9.4

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveller Reviews Krabi Resort

Number of reviews per page
20
40
Top reviews
Stephen
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excellent
Pat
icon-with Friends
with Friends
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

No ocean view no AC, room keys constantly not working staff in helpful
Matt
icon-with Friends
with Friends
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

2nd time staying at this property and probably the last time.
Susan
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The first room they gave us (which they insisted wouldn’t be available until exactly 3:00 (check in time) had a view of a swamp. We had booked a pool room view at an exorbitant price which was supposed to be a circular room with all windows. They put us in another room with a better view but completely different layout. It was dark! The front reservation staff is not helpful at all. Very rude actually. Treated us like second class people. I happen to be a former diplomat. Worst treatment I’ve ever had at any hotel. They had no water available on arrival so we had to go searching for something to drink after travelling for 6 hours. Pool towels are always an issue and no where to find fresh ones. Our room wasn’t cleaned even though we’d requested it. No compensation or apology. On a positive note. The grounds are well kept and the food was good and the other staff were very friendly and helpful.
Read More
Elizabeth
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Our first night we went to dinner. Waited over an hour for our food. My husband had his eaten long before mine arrived. Had to ask for placemats and cutlery. Waiter did not wash down the table. Another waiter apologized to us and said he was a trainee. Needless to say we never went back for any meals.
jette
icon-with Partner
with Partner
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Meget slidt hotel. Skydedør til terrasse faldt af når der skulle lukkes op. Dårlig opfyldning ved morgenmad. Meget manglede hvis man kom for sent. Og personalet ikke specielt venlige. Dog var ham der kørte med bagagen venlig. Spurgte om morgenen i receptionen om de kunne bestille en taxa til os til lufthavnen, men det ville de ikke. Rengøring OK. Men kommer ikke igen til dette hotel
Read More
marilyn
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff were kind and polite. The location of hotel was excellent in the centre of everything and on the beach.
Callum
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Amazing!! We were upgraded to a Tropical pool villa on arrival, the room was huge and spotlessly clean.
Rebecca
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

I’m sure the resort as a whole is fine, but we were assigned a room in the “hotel” portion that was about as far away from any facilities as possible. The room smelt of damp, none of the plug and usb sockets seemed to work properly and neither did the tv. The bathroom was old and looked dirty. We can’t review much more, as although we booked for 5 nights, we left after 1 due to me itching my way through uncomfortable sleep!
Read More
Claire
icon-with Partner
with Partner
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

We stayed for 3 nights so did not use all the facilities but our room was lovely and spacious and clean we had a pool view room. We used the small pool with pool bar and had a lovely afternoon there. The breakfast was great, everything was kept topped up, coffee was good. Beach is lovely and well kept. Central to the main strip, go left takes you to the night market and right to the boat charters.. Fire shows on the beach just up from the hotel, plenty of restaurants and bars, massage and 7/11 perfect location.. All the staff were very nice and helpful reception was nice and quick to check in and out..
Read More
Eric
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The room was amazing the staff was very friendly. Breakfast had a great variety and the location of the hotel was perfect. Will definitely stay here again and recommend to all my friends.
Gitte
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The Rooms were fine
Ting Hin
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Terrible sewer smell coming up from shower drainage after pouring rain. Hotel sent housekeeper to clean the smell twice made it worse. And wanted to send someone again the third time no one came. We had to leave our room door wide opened to air out the smell. No other solution was offered. Breakfast buffet was included in our room. Poor selection and quality of food. Even coffee tastes bad. WiFi signal gets weak near beach chair.
Read More
Peter
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Rooms was to our expectation, however the swamp pool by pirate ship poorly maintained which attracted a lot of mosquitos,. A/C was noisy.
Karen
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room, large bathroom
Suzanne
icon-with Partner
with Partner
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Beautiful resort. Our tub facet leaked all 3 days we were there
James
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Like the Krabi Resort location and surprised it has a lower rating than the nearby Deevana Plaza from which I transferred for six nights after finishing an island hopping tour group holiday. Perhaps that is because the rooms will start to need refurbishment in the next few years and that it currently has a temporary building for dining while a new building is under
Read More
Craig
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Perfect
Lee
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We had a plunge pool villa & it was beautiful, comfortable and very clean. Half of the resort felt outdated
maki
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

We were extremely disappointed with our stay at this hotel and would not recommend it to others. From the moment we arrived, it was clear that the hotel is poorly maintained and lacks basic standards of cleanliness and service. The room was dirty and in bad condition. The walls were stained, cabinets were broken, and the overall cleanliness was unacceptable. The bedsheets had an unpleasant smell, and the bathroom was not properly cleaned. We experienced multiple maintenance issues during our stay. The air conditioning was old, extremely loud, difficult to control, and at one point it was dripping water. The water in the bathroom stopped working entirely, and the balcony light was faulty. These are basic facilities that should not be an issue in any hotel. One of the most concerning things we witnessed was the cleaner washing the drinking cups with the same sponge used to clean the sink, which is completely unhygienic and unacceptable. The food was awful, with very limited quality and options, and room service is not available past 9:30 pm, which is very inconvenient for guests. On top of this, the staff were unhelpful and dismissive when we raised our concerns. When we tried to upgrade our room or request compensation due to the numerous problems, we were denied, despite the clear issues and inconvenience caused throughout our stay. Overall, this hotel did not meet even basic expectations. Poor cleanliness, faulty facilities, bad food, and unhelpful staff.
Read More
Number of reviews per page
20
40