Krabi Resort

2nd time staying at this property and probably the last time.

The first room they gave us (which they insisted wouldn’t be available until exactly 3:00 (check in time) had a view of a swamp. We had booked a pool room view at an exorbitant price which was supposed to be a circular room with all windows. They put us in another room with a better view but completely different layout. It was dark! The front reservation staff is not helpful at all. Very rude actually. Treated us like second class people. I happen to be a former diplomat. Worst treatment I’ve ever had at any hotel. They had no water available on arrival so we had to go searching for something to drink after travelling for 6 hours. Pool towels are always an issue and no where to find fresh ones. Our room wasn’t cleaned even though we’d requested it. No compensation or apology. On a positive note. The grounds are well kept and the food was good and the other staff were very friendly and helpful.

Our first night we went to dinner. Waited over an hour for our food. My husband had his eaten long before mine arrived. Had to ask for placemats and cutlery. Waiter did not wash down the table. Another waiter apologized to us and said he was a trainee. Needless to say we never went back for any meals.

Meget slidt hotel. Skydedør til terrasse faldt af når der skulle lukkes op. Dårlig opfyldning ved morgenmad. Meget manglede hvis man kom for sent. Og personalet ikke specielt venlige. Dog var ham der kørte med bagagen venlig. Spurgte om morgenen i receptionen om de kunne bestille en taxa til os til lufthavnen, men det ville de ikke. Rengøring OK. Men kommer ikke igen til dette hotel

Staff were kind and polite. The location of hotel was excellent in the centre of everything and on the beach.

Amazing!! We were upgraded to a Tropical pool villa on arrival, the room was huge and spotlessly clean.

I’m sure the resort as a whole is fine, but we were assigned a room in the “hotel” portion that was about as far away from any facilities as possible. The room smelt of damp, none of the plug and usb sockets seemed to work properly and neither did the tv. The bathroom was old and looked dirty. We can’t review much more, as although we booked for 5 nights, we left after 1 due to me itching my way through uncomfortable sleep!

We stayed for 3 nights so did not use all the facilities but our room was lovely and spacious and clean we had a pool view room. We used the small pool with pool bar and had a lovely afternoon there. The breakfast was great, everything was kept topped up, coffee was good. Beach is lovely and well kept. Central to the main strip, go left takes you to the night market and right to the boat charters.. Fire shows on the beach just up from the hotel, plenty of restaurants and bars, massage and 7/11 perfect location.. All the staff were very nice and helpful reception was nice and quick to check in and out..

The room was amazing the staff was very friendly. Breakfast had a great variety and the location of the hotel was perfect. Will definitely stay here again and recommend to all my friends.

The Rooms were fine

Terrible sewer smell coming up from shower drainage after pouring rain. Hotel sent housekeeper to clean the smell twice made it worse. And wanted to send someone again the third time no one came. We had to leave our room door wide opened to air out the smell. No other solution was offered. Breakfast buffet was included in our room. Poor selection and quality of food. Even coffee tastes bad. WiFi signal gets weak near beach chair.

Rooms was to our expectation, however the swamp pool by pirate ship poorly maintained which attracted a lot of mosquitos,. A/C was noisy.

Clean room, large bathroom

Beautiful resort. Our tub facet leaked all 3 days we were there

Like the Krabi Resort location and surprised it has a lower rating than the nearby Deevana Plaza from which I transferred for six nights after finishing an island hopping tour group holiday. Perhaps that is because the rooms will start to need refurbishment in the next few years and that it currently has a temporary building for dining while a new building is under

Perfect

We had a plunge pool villa & it was beautiful, comfortable and very clean. Half of the resort felt outdated

We were extremely disappointed with our stay at this hotel and would not recommend it to others. From the moment we arrived, it was clear that the hotel is poorly maintained and lacks basic standards of cleanliness and service. The room was dirty and in bad condition. The walls were stained, cabinets were broken, and the overall cleanliness was unacceptable. The bedsheets had an unpleasant smell, and the bathroom was not properly cleaned. We experienced multiple maintenance issues during our stay. The air conditioning was old, extremely loud, difficult to control, and at one point it was dripping water. The water in the bathroom stopped working entirely, and the balcony light was faulty. These are basic facilities that should not be an issue in any hotel. One of the most concerning things we witnessed was the cleaner washing the drinking cups with the same sponge used to clean the sink, which is completely unhygienic and unacceptable. The food was awful, with very limited quality and options, and room service is not available past 9:30 pm, which is very inconvenient for guests. On top of this, the staff were unhelpful and dismissive when we raised our concerns. When we tried to upgrade our room or request compensation due to the numerous problems, we were denied, despite the clear issues and inconvenience caused throughout our stay. Overall, this hotel did not meet even basic expectations. Poor cleanliness, faulty facilities, bad food, and unhelpful staff.

Very disappointed about my experience with Krabi Resort. This is a massive old facility not kept up. safety box is still using physical Key and requiring guests to sign agreement to pay 2600 Baht in case you loose the key. Felt like being scammed….Poor customer service. Being traveling around Thailand for a month, always enjoyed my stay and amazed with wonderful and kind hospitality. But krabi Resort lacks any of that…

Room fine Breakfast 2/5 or 3/5 Staff sweet but if help needed - We waited 45 minutes to get back to air conditioning in our room. Very late cleaning – around 4–5 PM every day. Always when we returned from our day. You can also only get a key card for your own room. Which was a schedule for us.