The Shells Resort & Spa Phu Quoc

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8.5
/10
Very Good
1,173 reviews

What Guests Say About Their Stay

Nguyen P. K. V.

9.4
/ 10
Nice resort. Staff are very friendly and helpful when I want to heat my food. I also like the peaceful view.

N***n

10.0
/ 10
Great, our family felt the staff were very accommodating and provided excellent customer service. If we have the chance we will come back here.
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Dang K. L.

8.5
/ 10
Beautiful hotel and enthusiastic staff, should experience it
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HA NGUYEN

9.4
/ 10
This is my second time back to the shells after 6 years. At first, I was a bit hesitant after reading recent reviews because I was afraid of deterioration and poor service, but I still decided to come back because the garden villa of the shells is very spacious and my children can run around comfortably. Luckily, it was a good decision, the staff was extremely friendly, the rooms were clean and maintained no less than 6 years ago, the swimming pool was great. There is also a little point that needs improvement, which is the quality of breakfast, not very rich and not very delicious, but with the room rate being so reasonable now, I can't expect anything more. Overall, it's worth it!
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Ngo Xuan Vu

8.5
/ 10
Spacious villa room. Friendly employee. Next time I will stay here for 3-4 nights
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In the Area
See Map
Ganh Gio Beach, Duong Dong Town, Duong Dong, Phu Quoc, Kien Giang, An Giang, Vietnam

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
The Shells Resort & Spa Phu Quoc is a resort is located at Duong Dong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Shells Resort & Spa Phu Quoc

Ganh Gio Beach, Duong Dong Town, Duong Dong, Phu Quoc, Kien Giang, An Giang, Vietnam
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Lobby The Shells Resort & Spa Phu Quoc
Lobby 2 The Shells Resort & Spa Phu Quoc

Discover More About The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc: Your Ultimate Island Escape

Welcome to The Shells Resort & Spa Phu Quoc, a premier destination nestled in the breathtaking Kien Giang Province, Vietnam. If you're an Australian traveler seeking a tranquil yet vibrant island getaway, look no further. This stunning resort offers a perfect blend of luxurious comfort, exceptional service, and unparalleled natural beauty, making it an ideal choice for your next holiday. Rates at The Shells Resort & Spa Phu Quoc start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc is ideally situated in the serene Duong Dong area of Phu Quoc Island, a location that perfectly balances peaceful seclusion with convenient access to the island's attractions. Located at Biển Gành Gió, Thị trấn Đông Dương, Dương Đông, Phú Quốc, Kiên Giang, An Giang, Việt Nam, the resort is approximately a 20-minute drive from Phu Quoc International Airport, offering a smooth transition from your flight to island paradise. The surrounding area is known for its laid-back atmosphere, with easy access to pristine beaches and lush tropical landscapes. While Phu Quoc doesn't have a train or tram system like major Australian cities, getting around is straightforward. The resort is also within a reasonable distance of the main town, where you can find local markets and a variety of dining options. For those who prefer to explore at their own pace, rental car accessibility is readily available on the island, allowing for spontaneous road trips to discover hidden coves and scenic viewpoints.

Guest Facilities and Services at The Shells Resort & Spa Phu Quoc

Guest facilities at The Shells Resort & Spa Phu Quoc are designed to ensure a comfortable and enjoyable stay for all visitors. Understanding the importance of a good start to the day, the resort offers excellent breakfast options, catering to diverse tastes with both local Vietnamese delicacies and international favourites, ensuring you can find that perfect cup of coffee and a satisfying meal, much like the café culture you appreciate back home. For your convenience, the resort provides secure luggage storage, allowing you to make the most of your time without worrying about your belongings. Stay connected with complimentary high-speed Wi-Fi throughout the property, and maintain your fitness routine at the well-equipped fitness centre. The friendly and professional 24-hour front desk team is always on hand to assist with any queries or requests, embodying the warm hospitality you'd expect from a top-tier resort.

Room Information and Stay Experience at The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc boasts a range of beautifully appointed rooms and suites, each designed to be a sanctuary of relaxation and comfort. The Room types of The Shells Resort & Spa Phu Quoc offer a variety of configurations to suit different needs, from solo travelers to couples and families. You can expect meticulously clean and well-maintained living spaces, featuring plush bedding for a restful night's sleep. Modern climate control systems ensure your room remains at the perfect temperature, regardless of the tropical weather outside. The bathrooms are contemporary and spotless, providing a refreshing space to prepare for your day or unwind in the evening. While specific room names and exact dimensions are best confirmed directly, the focus is consistently on providing a serene and comfortable environment that meets the high standards of discerning travelers.

Recommended Nearby Dining and Cafes around The Shells Resort & Spa Phu Quoc

Phu Quoc is a culinary delight, and The Shells Resort & Spa Phu Quoc places you in a prime position to explore its vibrant food scene. While the resort itself offers excellent dining experiences, the surrounding area is dotted with charming local eateries and cafes. You'll find opportunities to savour fresh seafood, authentic Vietnamese pho, and other local specialties. For those who enjoy a good brunch, the island offers a growing number of cafes serving up delicious fare, often with a focus on fresh, local ingredients. Imagine starting your day with a strong Vietnamese coffee and a delightful breakfast, a perfect way to fuel your island adventures. Exploring the local food markets is also a must for an authentic taste of Phu Quoc.

Popular Attractions and Activities near The Shells Resort & Spa Phu Quoc

Phu Quoc Island is brimming with natural beauty and cultural experiences, offering something for every traveler. Here are some popular attractions and activities you can enjoy near The Shells Resort & Spa Phu Quoc: * Sao Beach (Starfish Beach): Famous for its pristine white sands and crystal-clear waters, this is an idyllic spot for swimming, sunbathing, and relaxing. * Phu Quoc National Park: Explore the island's lush interior, offering hiking trails through diverse flora and fauna, and stunning panoramic views. * Night Market in Duong Dong: Immerse yourself in the local atmosphere, sample delicious street food, and shop for souvenirs. * Pepper Plantations: Visit a local pepper farm to learn about the cultivation of Phu Quoc's renowned black pepper. * Fish Sauce Factories: Discover the traditional process of making Vietnam's iconic fish sauce, a staple in Vietnamese cuisine. If you are looking for other activities around The Shells Resort & Spa Phu Quoc, check out the best deals on Traveloka: Recommended activities in Phu Quoc!

How to Get to The Shells Resort & Spa Phu Quoc from the Airport

Getting to The Shells Resort & Spa Phu Quoc from Phu Quoc International Airport (PQC) is straightforward, ensuring a smooth start to your island holiday. The "Airport transfer service of The Shells Resort & Spa Phu Quoc" is easily arranged through various convenient options. Here's how to get to The Shells Resort & Spa Phu Quoc: * Airport Shuttle Buses: Many hotels and resorts, including The Shells Resort & Spa Phu Quoc, may offer shuttle services. It's advisable to check with the hotel in advance about their specific shuttle arrangements. * Metered Taxis: Official metered taxis are readily available at the airport. Ensure the meter is used for a fair fare. * Rideshare Services: You can also opt for a rideshare service, which provides a convenient and often cost-effective way to reach your destination. * Pre-booked Transfers: For a guaranteed seamless journey, consider booking an Airport transfer service in advance.

Summary of Why You Should Choose The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc stands out as an exceptional choice for Australian travelers seeking a memorable island escape. Its prime location offers a perfect balance of tranquility and accessibility, while the resort's commitment to comfort and service ensures a truly relaxing experience. Here’s why you should choose The Shells Resort & Spa Phu Quoc: * Prime Island Location: Enjoy the beauty of Phu Quoc with convenient access to beaches and attractions. * Comfortable and Clean Accommodations: Relax in well-appointed rooms designed for your ultimate comfort. * Excellent Guest Facilities: Benefit from a range of services including great dining options and reliable Wi-Fi. * Friendly and Professional Service: Experience warm Vietnamese hospitality from the dedicated staff. Ready to experience paradise? Check room availability at The Shells Resort & Spa Phu Quoc and Book The Shells Resort & Spa Phu Quoc today! For more options, you can also Book budget hotels in Kien Giang Province, An Giang and Easily book domestic and international flights at low prices.

All facilities in The Shells Resort & Spa Phu Quoc

Bar, Cafe and Lounge The Shells Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool The Shells Resort & Spa Phu Quoc
Swimming Pool
Fitness Center The Shells Resort & Spa Phu Quoc
Fitness Center
Common Space The Shells Resort & Spa Phu Quoc
Common Space
Lobby The Shells Resort & Spa Phu Quoc
Lobby

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Buffet dinner
  • Cafe
  • Continental breakfast
  • Dining area
  • Fullboard without drinks
  • Gluten-free meals
  • Halfboard without drinks
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Vegetarian meal

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Tours
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Things to Do

  • Beach towel
  • Beach umbrella
  • Garden
  • Massage
  • Outdoor pool
  • Pool sun loungers
  • Private beach
  • Sauna
  • Spa
  • Sauna

General

  • AC
  • Reception hall
  • Banquet
  • Clothes dryer
  • Family room
  • Fireplace in lobby
  • Swimming pool
  • Terrace

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Airport transfer

Nearby Facilities

  • Gift shop
  • Supermarket

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Facility

Beach, Swimming Pool at Villa area closed temporarily from 7-9-2026 to 31-10-2026.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Shells Resort & Spa Phu Quoc
134
Number of floors in The Shells Resort & Spa Phu Quoc
3
Another facilities in The Shells Resort & Spa Phu Quoc
A la carte dinner, A la carte lunch, Bar, Breakfast, Buffet breakfast

Frequently asked questions about The Shells Resort & Spa Phu Quoc

What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Shells Resort & Spa Phu Quoc?
The standard check-in time at The Shells Resort & Spa Phu Quoc is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Shells Resort & Spa Phu Quoc?
The Shells Resort & Spa Phu Quoc has a 4.5-star rating.
How many floors does The Shells Resort & Spa Phu Quoc have?
The Shells Resort & Spa Phu Quoc has 3.
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The Shells Resort & Spa Phu Quoc reviews and ratings

8.4
Very Good
From 622 reviews
Cleanliness

8.8

Room Comfort

9.2

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
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Traveller Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page
20
40
Top reviews
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!
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Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.
Read More
Annie Thi
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.
stein
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀
Maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Good breakfast and nice room and view. Slow service in the restaurant.
Hans Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Everything good
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The resort is tired and needs a really big renovation. Loungers are breaking, and the water sports equipment is broken and they are not replacing it so there are literally no activities in the resort at all. Bathrooms are tired and not very clean. Outdoor furniture by the rooms have no cushions so too uncomfortable to be sat on. They won’t even give you an iron and want to charge for everything. Staff are friendly but need training. We ordered the kids two spag bowls one night and one arrived and the other took another 40 mins to arrive. Restaurant and resort is a bit soulless with little atmosphere. Breakfast buffet is ok. They offer an airport shuttle but apparently it was fully booked when we tried to book it. The location isn’t great - you have to order a taxi or grab to go anywhere. Nothing is in walking distance of the resort. The private beach is so small, you can’t fit a lounger on there and it disappears at high tide. This place is definitely not 4 star!!
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Tom
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Friendly staff, pool and beach front was nice resort living
Wenbiao
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort
Andy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT
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Rishabh
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Justine
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Uday
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
CHAN FAI CLEMENT
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Best sunset view.
Munish
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Clean room Great staff Amazing pool and view
Sok Yee
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
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Lex E
icon-Business
Business
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Lai
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Too far from town
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 The Shells Resort & Spa Phu Quoc

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 622 reviews
Cleanliness

8.8

Room Comfort

9.2

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveller Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page
20
40
Top reviews
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!
Read More
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.
Read More
Annie Thi
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.
stein
icon-with Partner
with Partner
6.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀
Maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Good breakfast and nice room and view. Slow service in the restaurant.
Hans Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Everything good
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The resort is tired and needs a really big renovation. Loungers are breaking, and the water sports equipment is broken and they are not replacing it so there are literally no activities in the resort at all. Bathrooms are tired and not very clean. Outdoor furniture by the rooms have no cushions so too uncomfortable to be sat on. They won’t even give you an iron and want to charge for everything. Staff are friendly but need training. We ordered the kids two spag bowls one night and one arrived and the other took another 40 mins to arrive. Restaurant and resort is a bit soulless with little atmosphere. Breakfast buffet is ok. They offer an airport shuttle but apparently it was fully booked when we tried to book it. The location isn’t great - you have to order a taxi or grab to go anywhere. Nothing is in walking distance of the resort. The private beach is so small, you can’t fit a lounger on there and it disappears at high tide. This place is definitely not 4 star!!
Read More
Tom
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Friendly staff, pool and beach front was nice resort living
Wenbiao
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort
Andy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT
Read More
Rishabh
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Justine
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Uday
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
CHAN FAI CLEMENT
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Best sunset view.
Munish
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Clean room Great staff Amazing pool and view
Sok Yee
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
Read More
Lex E
icon-Business
Business
8.0
/10
Reviewed 75 week(s) ago

Hotels.com verified review

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Lai
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Too far from town
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