How many rooms are available at The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc has 134 rooms in total.

Does The Shells Resort & Spa Phu Quoc provide parking?

Yes, The Shells Resort & Spa Phu Quoc provides parking. Please confirm details directly with the hotel.

Does The Shells Resort & Spa Phu Quoc have a swimming pool?

Yes, a swimming pool is available at The Shells Resort & Spa Phu Quoc.

Does The Shells Resort & Spa Phu Quoc provide airport transfer?

Yes, The Shells Resort & Spa Phu Quoc provides airport transfer upon request. Please contact the hotel directly for more information.

What do past guests say about The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc is well-known for its Room Comfort, Cleanliness, Service and Facilites, as reviewed by verified Traveloka guests.

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The Shells Resort & Spa Phu Quoc

Name: The Shells Resort & Spa Phu Quoc
Address: Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam, Ganh Gio Beach, Duong Dong Town, Kien Giang Province, Vietnam
Rating: 8.5

Resorts

No. 9 in Best Review Hotels in Phu Quoc

8.5

/10

Very Good

1,110 reviews

What Guests Say About Their Stay

Staff Friendliness (9)

Bedroom (9)

Room Space (8)

Hotel Area (8)

Nguyen P. K. V.

9.4

/ 10

Nice resort. Staff are very friendly and helpful when I want to heat my food. I also like the peaceful view.

N***n

10.0

/ 10

Great, our family felt the staff were very accommodating and provided excellent customer service. If we have the chance we will come back here.

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Dang K. L.

8.5

/ 10

Beautiful hotel and enthusiastic staff, should experience it

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HA NGUYEN

9.4

/ 10

This is my second time back to the shells after 6 years. At first, I was a bit hesitant after reading recent reviews because I was afraid of deterioration and poor service, but I still decided to come back because the garden villa of the shells is very spacious and my children can run around comfortably. Luckily, it was a good decision, the staff was extremely friendly, the rooms were clean and maintained no less than 6 years ago, the swimming pool was great. There is also a little point that needs improvement, which is the quality of breakfast, not very rich and not very delicious, but with the room rate being so reasonable now, I can't expect anything more. Overall, it's worth it!

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Ngo Xuan Vu

8.5

/ 10

Spacious villa room. Friendly employee. Next time I will stay here for 3-4 nights

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In the Area

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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

The Shells Resort & Spa Phu Quoc is a resort is located at Duong Dong Township. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

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What's around The Shells Resort & Spa Phu Quoc

Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam

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Lobby 2 The Shells Resort & Spa Phu Quoc

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Location

The Shells Resort & Spa Phu Quoc is a resort is located at Duong Dong Township.

About The Shells Resort & Spa Phu Quoc

This resort is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at The Shells Resort & Spa Phu Quoc.

The Shells Resort & Spa Phu Quoc is the splendid choice for you who are seeking a luxurious treat for your holiday. Get pampered with the most excellent services and make your holiday memorable by staying here.

Spa treatment is one of the main features of the resort. Pamper yourself with the relaxing treatment that rejuvenates you.

From business event to corporate gathering, The Shells Resort & Spa Phu Quoc provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at The Shells Resort & Spa Phu Quoc, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at The Shells Resort & Spa Phu Quoc is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

While traveling with friends can be a lot of fun, traveling solo has its own perks. As for the accommodation, The Shells Resort & Spa Phu Quoc is suitable for you who value privacy during your stay.

This resort is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

The resort’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Shells Resort & Spa Phu Quoc exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

The Shells Resort & Spa Phu Quoc is a resort with great comfort and excellent service according to most resort's guests.

Get precious and unforgettable moment during your stay at The Shells Resort & Spa Phu Quoc.

All facilities in The Shells Resort & Spa Phu Quoc

Bar, Cafe and Lounge

Swimming Pool

Lobby

Accommodation Services

Exterior

Food and Drinks

A la carte dinner
A la carte lunch
Restaurant with AC
Bar
Breakfast
Buffet breakfast
Brunch
Buffet dinner
Cafe
Continental breakfast
Dining area
Fullboard without drinks
Gala dinner
Gluten-free meals
Halfboard without drinks
Poolside bar
Pub
Set menu dinner
Set menu lunch
Snack bar
Vegetarian meal

Things to Do

Beach towel
Beach umbrella
Fitness center
Garden
Massage
Outdoor facilities
Outdoor pool
Outdoor pool
Pool sun loungers
Private beach
Sauna
Spa
Steam room

Hotel Services

Bellhop
Welcoming drinks
Concierge
Doorman
Express check-in
Front desk
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Porter
Tours
Wedding service

In-room Facilities

Bathrobe
Bathtub
Cable TV
Desk
Hairdryer
In-room safe
Minibar
Refrigerator
Separate shower and tub
Shower
TV

Public Facilities

Parking
Coffee shop
24-hour room service
Restaurant
Breakfast restaurant
Dinner restaurant
Lunch restaurant
Room service
Safety deposit box
WiFi in public area

General

AC
Ballroom
Banquet
Clothes dryer
Family room
Fireplace in lobby
Non-smoking room
Swimming pool
Terrace

Business Facilities

Business center
Computer station
Conference room
Meeting facilities
Photocopier

Nearby Facilities

Gift shop
Shops
Supermarket

Shuttle Service

Airport transfer (surcharge)
Ferry terminal shuttle (surcharge)
Airport transfer

Family-friendly Facilities

Children pool

Transportation

Airport transfer

Sports and Recreations

Fitness center

Connectivity

Free WiFi

Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival

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General Information

Popular Facilities	AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at The Shells Resort & Spa Phu Quoc	134
Number of floors in The Shells Resort & Spa Phu Quoc	3
Another facilities in The Shells Resort & Spa Phu Quoc	A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Shells Resort & Spa Phu Quoc

What are available facilities at The Shells Resort & Spa Phu Quoc?

There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at The Shells Resort & Spa Phu Quoc?

The standard check-in time at The Shells Resort & Spa Phu Quoc is starting from From 15:00 while the latest check-out time is at Before 12:00

Does The Shells Resort & Spa Phu Quoc provide breakfast?

Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of The Shells Resort & Spa Phu Quoc?

The Shells Resort & Spa Phu Quoc is a 4.5-star hotel.

How many floors does The Shells Resort & Spa Phu Quoc have?

The Shells Resort & Spa Phu Quoc has 3 floors.

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More Reviews from Other Guests in The Shells Resort & Spa Phu Quoc

Overall Ratings & Reviews The Shells Resort & Spa Phu Quoc

Traveloka (529)

Other sources (581)

8.4

Very Good

From 581 reviews

Cleanliness

8.8

Room Comfort

9.2

Location

7.8

Service and Facilites

8.4

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Traveler Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page

Top reviews

Tom

Friends and Family

10.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Friendly staff, pool and beach front was nice resort living

Wenbiao

Leisure with Partner

2.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort

Andy

Leisure with Partner

6.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT

Rishabh

Leisure with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us

Justine

Leisure Family

2.0

/10

Reviewed 19 week(s) ago

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back

Lai

8.0

/10

Reviewed 51 week(s) ago

The property is dated and need much renovation.

Number of reviews per page

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Exterior 4 The Shells Resort & Spa Phu Quoc

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.