The Shells Resort & Spa Phu Quoc

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8.5
/10
Very Good
1,169 reviews

What Guests Say About Their Stay

Nguyen P. K. V.

9.4
/ 10
Nice resort. Staff are very friendly and helpful when I want to heat my food. I also like the peaceful view.

N***n

10.0
/ 10
Great, our family felt the staff were very accommodating and provided excellent customer service. If we have the chance we will come back here.
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Dang K. L.

8.5
/ 10
Beautiful hotel and enthusiastic staff, should experience it
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HA NGUYEN

9.4
/ 10
This is my second time back to the shells after 6 years. At first, I was a bit hesitant after reading recent reviews because I was afraid of deterioration and poor service, but I still decided to come back because the garden villa of the shells is very spacious and my children can run around comfortably. Luckily, it was a good decision, the staff was extremely friendly, the rooms were clean and maintained no less than 6 years ago, the swimming pool was great. There is also a little point that needs improvement, which is the quality of breakfast, not very rich and not very delicious, but with the room rate being so reasonable now, I can't expect anything more. Overall, it's worth it!
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Ngo Xuan Vu

8.5
/ 10
Spacious villa room. Friendly employee. Next time I will stay here for 3-4 nights
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In the Area
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Ganh Gio Beach, Duong Dong Town, Duong Dong, Phu Quoc, Kien Giang, Vietnam

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
The Shells Resort & Spa Phu Quoc is a resort is located at Duong Dong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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The Shells Resort & Spa Phu Quoc Address: Map & Location

Ganh Gio Beach, Duong Dong Town, Duong Dong, Phu Quoc, Kien Giang, Vietnam
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The Shells Resort & Spa Phu Quoc Rates per Night

Planning your dream getaway to The Shells Resort & Spa Phu Quoc? Understanding the hotel rates is key to budgeting for your trip. Finding the best hotel prices and hotel promotion can make your vacation even sweeter. The Shells Resort & Spa Phu Quoc room rates start from - before tax per night, which becomes - after including taxes. However, hotel prices can fluctuate depending on the room type, the time of year, and even the day of the week. You can expect to pay more during peak seasons or on weekends.

Looking for the best The Shells Resort & Spa Phu Quoc hotel rates? Check Traveloka for the most up-to-date deals and promotions!

The Shells Resort & Spa Phu Quoc Location & Address

Knowing the hotel address and hotel location is crucial for planning your travels. The Shells Resort & Spa Phu Quoc is located at Biển Gành Gió, Thị trấn Đông Dương, Dương Đông, Phú Quốc, Kiên Giang, Việt Nam. It's situated in the heart of Phu Quoc, Vietnam, known for its stunning beaches and vibrant culture. The hotel is approximately 10 km from the city center.

How to go to The Shells Resort & Spa Phu Quoc from Airport

Getting from the airport to your hotel is a breeze! Here's how to arrange your hotel transfer from the airport to The Shells Resort & Spa Phu Quoc. You have several options to choose from, each with its own advantages.

  • Taxi (most direct): Taxis are readily available at Phu Quoc International Airport (PQC). This is the fastest way to reach the hotel, taking approximately 15-20 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are available at the airport. This is a convenient option, especially if you're familiar with the app.
  • Hotel Shuttle (most convenient): The Shells Resort & Spa Phu Quoc may offer a shuttle service. Check with the hotel directly for availability and pricing.

Tips: For the most convenient route, consider booking a taxi or ride-hailing service directly from the airport. This will take you straight to the hotel without any hassle.

The Shells Resort & Spa Phu Quoc Reviews & Summary

Want to know what other travelers think about The Shells Resort & Spa Phu Quoc? Hotel reviews can give you valuable insights into what to expect during your stay. This resort consistently receives high praise for its stunning beachfront location, luxurious amenities, and exceptional service. Guests rave about the infinity pool overlooking the ocean, the delicious dining options, and the overall relaxing atmosphere.

A standout feature is the spa, offering a range of treatments to help you unwind. One guest review sums it up perfectly: "Absolutely loved our stay! The staff was incredibly friendly, the rooms were beautiful, and the beach was just steps away. We can't wait to go back!"

The Shells Resort & Spa Phu Quoc Room Types Available

Choosing the right hotel room type is essential for a comfortable stay. The Shells Resort & Spa Phu Quoc offers a variety of different hotel room types to suit your needs. Whether you're looking for a cozy room for two or a spacious suite for the whole family, you'll find something to love.

  • Deluxe Room: These rooms typically offer comfortable accommodations with views of the garden or the sea.
  • Ocean View Room: Enjoy stunning views of the ocean from your private balcony.
  • Suite: For extra space and luxury, consider a suite, which often includes a separate living area.
  • Family Room: Perfect for families, these rooms offer ample space and amenities to accommodate everyone.

Please note: Smoking/non-smoking rooms are available. Check with the hotel for pet-friendly policies and any associated charges.

Hotel Facilities in The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc boasts a range of hotel amenities designed to enhance your stay. From relaxing by the pool to staying active, there's something for everyone.

  • Swimming Pool: Take a dip in the sparkling outdoor pool.
  • Spa: Indulge in a massage or treatment at the on-site spa.
  • Fitness Center: Stay in shape with the hotel's fitness center.
  • Restaurant: Enjoy delicious meals at the hotel's restaurant.
  • Bar: Sip on cocktails and enjoy the sunset at the bar.

Hotel Buffet or Restaurant/Cafe in The Shells Resort & Spa Phu Quoc

Dining at The Shells Resort & Spa Phu Quoc is a treat for the taste buds! The hotel offers a variety of dining options to satisfy your cravings. Whether you're looking for a casual meal or a fine dining experience, you'll find it here.

  • Restaurant: Offers a diverse menu with local and international dishes.
  • Beach Bar: Enjoy light snacks and refreshing drinks by the beach.

The Shells Resort & Spa Phu Quoc Airport pickups and How to Book

Many travelers appreciate the convenience of airport pickups. The Shells Resort & Spa Phu Quoc may offer airport shuttle services to make your arrival and departure seamless. Hotels with airport shuttle services can save you time and stress.

To book an airport transfer, contact the hotel directly in advance of your stay. Provide your flight details and arrival time. This ensures a smooth and hassle-free transfer to the hotel.

Nearby MRT Station & Bus Stops

While Phu Quoc doesn't have an MRT system, getting around is still easy. Here's what you need to know about nearby bus stops and public transport options.

  • Bus Stops: Local buses are available for getting around the island.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and places to go with your family? Phu Quoc offers a wealth of attractions for all ages. Here are some kid-friendly options near The Shells Resort & Spa Phu Quoc:

  • Phu Quoc Bee Farm: Learn about beekeeping and sample local honey. (Entry: Free)
  • Suoi Tranh Waterfall: Enjoy a refreshing dip in the natural pools. (Entry: $1 USD)
  • Dinh Cau Night Market: Experience the local culture and sample delicious street food. (Entry: Free)
  • Sao Beach: Relax on the pristine white sands and swim in the turquoise waters. (Entry: Free)
  • VinWonders Phu Quoc: A large theme park with rides, shows, and attractions. (Entry: $30 USD)

Looking for more things to do nearby? See Traveloka’s best deals on activities in Phu Quoc!

Where to eat near The Shells Resort & Spa Phu Quoc (Pekalongan)

Exploring the local food scene is a must when you're in Phu Quoc! Here are some nearby dining options to satisfy your cravings:

  • Rory's Beach Bar: A popular spot for sunset views and delicious food.
  • The Spice House: Offers a variety of Vietnamese and international dishes.
  • Xin Chao Restaurant: Serves fresh seafood and local specialties.

Local Street Food:

  • Banh Mi: A Vietnamese sandwich with various fillings.
  • Bun Cha: Grilled pork with vermicelli noodles and dipping sauce.
  • Goi Cuon: Fresh spring rolls with shrimp, pork, and vegetables.
  • Pho: A flavorful noodle soup, a Vietnamese staple.
  • Com Tam: Broken rice with grilled pork chop and other toppings.

Shopping places near The Shells Resort & Spa Phu Quoc (Pekalongan)

Looking for some retail therapy? Here are some shopping places near The Shells Resort & Spa Phu Quoc:

  • Duong Dong Market: A bustling local market where you can find souvenirs, clothing, and local produce.
  • Phu Quoc Night Market: A vibrant market with a variety of goods, including handicrafts and local products.
  • Co-opmart Phu Quoc: A supermarket where you can find groceries and other essentials.

Other Places to Stay Near The Shells Resort & Spa Phu Quoc

If you're looking for alternative accommodations, here are some other hotels in Phu Quoc to consider:

Luxury/5–6 Star Hotels Nearby:

  • JW Marriott Phu Quoc Emerald Bay Resort & Spa
  • Salinda Resort Phu Quoc Island
  • Premier Village Phu Quoc Resort

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on luxury hotels in Phu Quoc!

Four-Star Hotels Nearby:

  • Sol by Meliá Phu Quoc
  • La Veranda Resort Phu Quoc - MGallery
  • Mango Bay Resort

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on four-star hotels in Phu Quoc!

Three-Star Hotels Nearby:

  • The Palmy Phu Quoc Hotel
  • Kim Hoa Resort Phu Quoc
  • Ngoc Lan Hotel Phu Quoc

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on three-star hotels in Phu Quoc!

Hotel Availability & Booking

Ready to book your stay at The Shells Resort & Spa Phu Quoc? Check hotel availability and make your hotel reservations through Traveloka. With Traveloka, you can easily find the best deals and secure your room for a hassle-free vacation. Start planning your trip today!

All facilities in The Shells Resort & Spa Phu Quoc

Bar, Cafe and Lounge The Shells Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool The Shells Resort & Spa Phu Quoc
Swimming Pool
Lobby The Shells Resort & Spa Phu Quoc
Lobby
Accommodation Services The Shells Resort & Spa Phu Quoc
Accommodation Services
Exterior The Shells Resort & Spa Phu Quoc
Exterior

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Buffet dinner
  • Cafe
  • Continental breakfast
  • Dining area
  • Fullboard without drinks
  • Gala dinner
  • Gluten-free meals
  • Halfboard without drinks
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Vegetarian meal

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Garden
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Outdoor pool
  • Pool sun loungers
  • Private beach
  • Sauna
  • Spa
  • Steam room

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Tours
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Family room
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Terrace

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • Gift shop
  • Shops
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Shells Resort & Spa Phu Quoc
134
Number of floors in The Shells Resort & Spa Phu Quoc
3
Another facilities in The Shells Resort & Spa Phu Quoc
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Shells Resort & Spa Phu Quoc

What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Shells Resort & Spa Phu Quoc?
Check-in time at The Shells Resort & Spa Phu Quoc is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Shells Resort & Spa Phu Quoc?
The Shells Resort & Spa Phu Quoc is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Shells Resort & Spa Phu Quoc have?
The Shells Resort & Spa Phu Quoc has 3 floors.
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More Reviews from Other Guests in The Shells Resort & Spa Phu Quoc

8.4
Very Good
From 622 reviews
Cleanliness

8.8

Room Comfort

9.2

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
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Traveler Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page
20
40
Top reviews
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!
Read More
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.
Read More
Annie Thi
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.
stein
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀
Maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Good breakfast and nice room and view. Slow service in the restaurant.
Hans Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything good
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The resort is tired and needs a really big renovation. Loungers are breaking, and the water sports equipment is broken and they are not replacing it so there are literally no activities in the resort at all. Bathrooms are tired and not very clean. Outdoor furniture by the rooms have no cushions so too uncomfortable to be sat on. They won’t even give you an iron and want to charge for everything. Staff are friendly but need training. We ordered the kids two spag bowls one night and one arrived and the other took another 40 mins to arrive. Restaurant and resort is a bit soulless with little atmosphere. Breakfast buffet is ok. They offer an airport shuttle but apparently it was fully booked when we tried to book it. The location isn’t great - you have to order a taxi or grab to go anywhere. Nothing is in walking distance of the resort. The private beach is so small, you can’t fit a lounger on there and it disappears at high tide. This place is definitely not 4 star!!
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Tom
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Friendly staff, pool and beach front was nice resort living
Wenbiao
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort
Andy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT
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Rishabh
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Justine
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Uday
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
CHAN FAI CLEMENT
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Best sunset view.
Munish
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Clean room Great staff Amazing pool and view
Sok Yee
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
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Lex E
icon-Business
Business
8.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Lai
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Too far from town
Number of reviews per page
20
40

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Exterior 4 The Shells Resort & Spa Phu Quoc

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 622 reviews
Cleanliness

8.8

Room Comfort

9.2

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page
20
40
Top reviews
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!
Read More
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.
Read More
Annie Thi
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.
stein
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀
Maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Good breakfast and nice room and view. Slow service in the restaurant.
Hans Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything good
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The resort is tired and needs a really big renovation. Loungers are breaking, and the water sports equipment is broken and they are not replacing it so there are literally no activities in the resort at all. Bathrooms are tired and not very clean. Outdoor furniture by the rooms have no cushions so too uncomfortable to be sat on. They won’t even give you an iron and want to charge for everything. Staff are friendly but need training. We ordered the kids two spag bowls one night and one arrived and the other took another 40 mins to arrive. Restaurant and resort is a bit soulless with little atmosphere. Breakfast buffet is ok. They offer an airport shuttle but apparently it was fully booked when we tried to book it. The location isn’t great - you have to order a taxi or grab to go anywhere. Nothing is in walking distance of the resort. The private beach is so small, you can’t fit a lounger on there and it disappears at high tide. This place is definitely not 4 star!!
Read More
Tom
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Friendly staff, pool and beach front was nice resort living
Wenbiao
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort
Andy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT
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Rishabh
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Justine
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Uday
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
CHAN FAI CLEMENT
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Best sunset view.
Munish
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Clean room Great staff Amazing pool and view
Sok Yee
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
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Lex E
icon-Business
Business
8.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Lai
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Too far from town
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