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The Shells Resort & Spa Phu Quoc
8.5
/10
Very Good
1,077 reviews
What Guests Say About Their Stay
Staff Friendliness (8)
Bedroom (8)
Room Space (7)
Hotel Area (7)
Nguyen P. K. V.
9.4
/ 10
Nice resort. Staff are very friendly and helpful when I want to heat my food. I also like the peaceful view.
Tran
9.4
/ 10
Nice place and beautiful beach for my trip. The good ideas for the next trip in here. Thanks all so much!
N***n
10.0
/ 10
Great, our family felt the staff were very accommodating and provided excellent customer service. If we have the chance we will come back here.
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Dang K. L.
8.5
/ 10
Beautiful hotel and enthusiastic staff, should experience it
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HA NGUYEN
9.4
/ 10
This is my second time back to the shells after 6 years. At first, I was a bit hesitant after reading recent reviews because I was afraid of deterioration and poor service, but I still decided to come back because the garden villa of the shells is very spacious and my children can run around comfortably. Luckily, it was a good decision, the staff was extremely friendly, the rooms were clean and maintained no less than 6 years ago, the swimming pool was great. There is also a little point that needs improvement, which is the quality of breakfast, not very rich and not very delicious, but with the room rate being so reasonable now, I can't expect anything more. Overall, it's worth it!
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In the Area
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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
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Available Room Types in The Shells Resort & Spa Phu Quoc
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The Shells Resort & Spa Phu Quoc Address: Map & Location
Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
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The Shells Resort & Spa Phu Quoc Rates per Night
Planning your dream getaway to The Shells Resort & Spa Phu Quoc? Understanding the hotel rates is key to budgeting for your trip. Finding the best hotel prices and hotel promotion can make your vacation even sweeter. The Shells Resort & Spa Phu Quoc room rates start from - before tax per night, which becomes - after including taxes. However, hotel prices can fluctuate depending on the room type, the time of year, and even the day of the week. You can expect to pay more during peak seasons or on weekends.
Looking for the best The Shells Resort & Spa Phu Quoc hotel rates? Check Traveloka for the most up-to-date deals and promotions!
The Shells Resort & Spa Phu Quoc Location & Address
Knowing the hotel address and hotel location is crucial for planning your travels. The Shells Resort & Spa Phu Quoc is located at Biển Gành Gió, Thị trấn Đông Dương, Thị trấn Dương Đông, Phú Quốc, Tỉnh Kiên Giang, Việt Nam. It's situated in the heart of Phu Quoc, Vietnam, known for its stunning beaches and vibrant culture. The hotel is approximately 10 km from the city center.
How to go to The Shells Resort & Spa Phu Quoc from Airport
Getting from the airport to your hotel is a breeze! Here's how to arrange your hotel transfer from the airport to The Shells Resort & Spa Phu Quoc. You have several options to choose from, each with its own advantages.
- Taxi (most direct): Taxis are readily available at Phu Quoc International Airport (PQC). This is the fastest way to reach the hotel, taking approximately 15-20 minutes, depending on traffic.
- Ride Hailing (convenient): Ride Hailing services are available at the airport. This is a convenient option, especially if you're familiar with the app.
- Hotel Shuttle (most convenient): The Shells Resort & Spa Phu Quoc may offer a shuttle service. Check with the hotel directly for availability and pricing.
Tips: For the most convenient route, consider booking a taxi or ride-hailing service directly from the airport. This will take you straight to the hotel without any hassle.
The Shells Resort & Spa Phu Quoc Reviews & Summary
Want to know what other travelers think about The Shells Resort & Spa Phu Quoc? Hotel reviews can give you valuable insights into what to expect during your stay. This resort consistently receives high praise for its stunning beachfront location, luxurious amenities, and exceptional service. Guests rave about the infinity pool overlooking the ocean, the delicious dining options, and the overall relaxing atmosphere.
A standout feature is the spa, offering a range of treatments to help you unwind. One guest review sums it up perfectly: "Absolutely loved our stay! The staff was incredibly friendly, the rooms were beautiful, and the beach was just steps away. We can't wait to go back!"
The Shells Resort & Spa Phu Quoc Room Types Available
Choosing the right hotel room type is essential for a comfortable stay. The Shells Resort & Spa Phu Quoc offers a variety of different hotel room types to suit your needs. Whether you're looking for a cozy room for two or a spacious suite for the whole family, you'll find something to love.
- Deluxe Room: These rooms typically offer comfortable accommodations with views of the garden or the sea.
- Ocean View Room: Enjoy stunning views of the ocean from your private balcony.
- Suite: For extra space and luxury, consider a suite, which often includes a separate living area.
- Family Room: Perfect for families, these rooms offer ample space and amenities to accommodate everyone.
Please note: Smoking/non-smoking rooms are available. Check with the hotel for pet-friendly policies and any associated charges.
Hotel Facilities in The Shells Resort & Spa Phu Quoc
The Shells Resort & Spa Phu Quoc boasts a range of hotel amenities designed to enhance your stay. From relaxing by the pool to staying active, there's something for everyone.
- Swimming Pool: Take a dip in the sparkling outdoor pool.
- Spa: Indulge in a massage or treatment at the on-site spa.
- Fitness Center: Stay in shape with the hotel's fitness center.
- Restaurant: Enjoy delicious meals at the hotel's restaurant.
- Bar: Sip on cocktails and enjoy the sunset at the bar.
Hotel Buffet or Restaurant/Cafe in The Shells Resort & Spa Phu Quoc
Dining at The Shells Resort & Spa Phu Quoc is a treat for the taste buds! The hotel offers a variety of dining options to satisfy your cravings. Whether you're looking for a casual meal or a fine dining experience, you'll find it here.
- Restaurant: Offers a diverse menu with local and international dishes.
- Beach Bar: Enjoy light snacks and refreshing drinks by the beach.
The Shells Resort & Spa Phu Quoc Airport pickups and How to Book
Many travelers appreciate the convenience of airport pickups. The Shells Resort & Spa Phu Quoc may offer airport shuttle services to make your arrival and departure seamless. Hotels with airport shuttle services can save you time and stress.
To book an airport transfer, contact the hotel directly in advance of your stay. Provide your flight details and arrival time. This ensures a smooth and hassle-free transfer to the hotel.
Nearby MRT Station & Bus Stops
While Phu Quoc doesn't have an MRT system, getting around is still easy. Here's what you need to know about nearby bus stops and public transport options.
- Bus Stops: Local buses are available for getting around the island.
Nearby Attractions for Family / Kid Friendly
Looking for nearby activities and places to go with your family? Phu Quoc offers a wealth of attractions for all ages. Here are some kid-friendly options near The Shells Resort & Spa Phu Quoc:
- Phu Quoc Bee Farm: Learn about beekeeping and sample local honey. (Entry: Free)
- Suoi Tranh Waterfall: Enjoy a refreshing dip in the natural pools. (Entry: $1 USD)
- Dinh Cau Night Market: Experience the local culture and sample delicious street food. (Entry: Free)
- Sao Beach: Relax on the pristine white sands and swim in the turquoise waters. (Entry: Free)
- VinWonders Phu Quoc: A large theme park with rides, shows, and attractions. (Entry: $30 USD)
Looking for more things to do nearby? See Traveloka’s best deals on activities in Phu Quoc!
Where to eat near The Shells Resort & Spa Phu Quoc (Pekalongan)
Exploring the local food scene is a must when you're in Phu Quoc! Here are some nearby dining options to satisfy your cravings:
- Rory's Beach Bar: A popular spot for sunset views and delicious food.
- The Spice House: Offers a variety of Vietnamese and international dishes.
- Xin Chao Restaurant: Serves fresh seafood and local specialties.
Local Street Food:
- Banh Mi: A Vietnamese sandwich with various fillings.
- Bun Cha: Grilled pork with vermicelli noodles and dipping sauce.
- Goi Cuon: Fresh spring rolls with shrimp, pork, and vegetables.
- Pho: A flavorful noodle soup, a Vietnamese staple.
- Com Tam: Broken rice with grilled pork chop and other toppings.
Shopping places near The Shells Resort & Spa Phu Quoc (Pekalongan)
Looking for some retail therapy? Here are some shopping places near The Shells Resort & Spa Phu Quoc:
- Duong Dong Market: A bustling local market where you can find souvenirs, clothing, and local produce.
- Phu Quoc Night Market: A vibrant market with a variety of goods, including handicrafts and local products.
- Co-opmart Phu Quoc: A supermarket where you can find groceries and other essentials.
Other Places to Stay Near The Shells Resort & Spa Phu Quoc
If you're looking for alternative accommodations, here are some other hotels in Phu Quoc to consider:
Luxury/5–6 Star Hotels Nearby:
- JW Marriott Phu Quoc Emerald Bay Resort & Spa
- Salinda Resort Phu Quoc Island
- Premier Village Phu Quoc Resort
For 5-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on luxury hotels in Phu Quoc!
Four-Star Hotels Nearby:
- Sol by Meliá Phu Quoc
- La Veranda Resort Phu Quoc - MGallery
- Mango Bay Resort
For 4-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on four-star hotels in Phu Quoc!
Three-Star Hotels Nearby:
- The Palmy Phu Quoc Hotel
- Kim Hoa Resort Phu Quoc
- Ngoc Lan Hotel Phu Quoc
For 3-star:
Looking for more accommodations? See Traveloka’s last minute hotel deals on three-star hotels in Phu Quoc!
Hotel Availability & Booking
Ready to book your stay at The Shells Resort & Spa Phu Quoc? Check hotel availability and make your hotel reservations through Traveloka. With Traveloka, you can easily find the best deals and secure your room for a hassle-free vacation. Start planning your trip today!
All facilities in The Shells Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool
Lobby
Accommodation Services
Exterior
Food and Drinks
- A la carte dinner
- A la carte lunch
- Restaurant with AC
- Bar
- Breakfast
- Buffet breakfast
- Brunch
- Buffet dinner
- Cafe
- Continental breakfast
- Dining area
- Fullboard without drinks
- Gala dinner
- Gluten-free meals
- Halfboard without drinks
- Poolside bar
- Pub
- Set menu dinner
- Set menu lunch
- Snack bar
- Vegetarian meal
Things to Do
- Beach towel
- Beach umbrella
- Fitness center
- Garden
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Pool sun loungers
- Private beach
- Sauna
- Spa
- Steam room
Hotel Services
- Bellhop
- Welcoming drinks
- Concierge
- Doorman
- Express check-in
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Porter
- Tours
- Wedding service
In-room Facilities
- Bathrobe
- Bathtub
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Minibar
- Refrigerator
- Separate shower and tub
- Shower
- TV
Public Facilities
- Parking
- Coffee shop
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Family room
- Fireplace in lobby
- Non-smoking room
- Swimming pool
- Terrace
Business Facilities
- Business center
- Computer station
- Conference room
- Meeting facilities
- Photocopier
Nearby Facilities
- Gift shop
- Shops
- Supermarket
Shuttle Service
- Airport transfer (surcharge)
- Ferry terminal shuttle (surcharge)
- Airport transfer
Family-friendly Facilities
- Children pool
Transportation
- Airport transfer
Sports and Recreations
- Fitness center
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
Contact Accommodation Before Arrival
Guests should contact hotel 3 day(s) prior to arrival
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Shells Resort & Spa Phu Quoc | 134 |
Number of floors in The Shells Resort & Spa Phu Quoc | 3 |
Another facilities in The Shells Resort & Spa Phu Quoc | A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast |
Frequently asked question in The Shells Resort & Spa Phu Quoc
What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Shells Resort & Spa Phu Quoc?
Check-in time at The Shells Resort & Spa Phu Quoc is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Shells Resort & Spa Phu Quoc?
The Shells Resort & Spa Phu Quoc is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Shells Resort & Spa Phu Quoc have?
The Shells Resort & Spa Phu Quoc has 3 floors.
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More Reviews from Other Guests in The Shells Resort & Spa Phu Quoc
Overall Ratings & Reviews The Shells Resort & Spa Phu Quoc
Traveloka (516)
Other sources (561)
8.4
Very Good
From 561 reviews
Cleanliness
8.8
Room Comfort
9.2
Location
7.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
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Traveler Reviews The Shells Resort & Spa Phu Quoc
Number of reviews per page
20
40
Top reviews
Sok Yee
Leisure with Friends
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do.
Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area.
It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
Read More
Lex E
Business
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Beautiful location, fabulous breakfast .
Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
Business and Leisure with Friends
4.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The room was old, dirty and smell
the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star
I am definitely not going to come back
Lai
8.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Too far from town
Yen-nhi Michelle
Leisure with Partner
2.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price.
Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Ashleigh
Leisure with Partner
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day.
Service was a bit slow in the restaurant but breakfast was self serve and well stocked.
Would highly recommend this hotel
Gayathri
Leisure Family
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam.
Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned.
And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel.
The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest!
The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around.
I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up!
The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!
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SHASHANK
Family
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
It was great experience
Nhi
Leisure with Friends
6.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Ocean View Room had an amazing view! The room was nice. Only complaint was service. Housekeeping did not leave us with clean towels, had to always request. Called to have toilet leak fix numerous times before someone came out. Service was extremely slow and lacking. Also lacking was the selection of restaurants on site, there was only 1 restaurant and 1 lounge on the property. Activities offered were lacking as well. The hotel is not conveniently located near shops and restaurants so having to call taxi/Grab costed a lot every day. The hotel does not seem to be upkept and seem old and not very modern compared to other hotels and was told this was one of the first hotel built on the island.
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Diane
Leisure Family
8.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
The Shells is a very nice sea side resort. The pool is beautiful and beach access is convenient and clean. Our bungalow was large and well appointed. It had a shower and separate tub. Lots of storage room. We were a short walk to both pools and restaurants.
Although all of the staff were friendly, we did find the service to be slow, especially while utilizing the lounge chairs. Service at the bar was pretty much non existent. The system of having to wave a red flag to get service is terrible; I once waved the flag for twenty minutes and finally gave up. The lunch and dinner food was good. The breakfast provided many options and was also good, but get there early as they tend to stop making things by the end.
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Dat
Leisure Family
6.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
The property is dated and need much renovation.
Sandra
Leisure Family
6.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
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Theodore
Leisure with Partner
4.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
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Sa Canh
Business
10.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
Like
Sam
Friends and Family
8.0
/10
Reviewed 80 week(s) ago
Hotels.com verified review
Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Verified traveler
Friends and Family
4.0
/10
Reviewed 88 week(s) ago
Hotels.com verified review
Everything is downgraded and dirty.
The room floor was not clean, fridge and fans were missing, the bathtub cannot be used because it cannot be drained. The sink in the restroom drain is stuck as well. Outside balcony is full of ants and the staff here does not greet you. They have their own “taxi services” which is kind of suspicious. The buffet area was hot because their AC wasn’t working properly. Im glad on stay there for 2 nights.
Read More
Ivy
Leisure with Partner
8.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
Read More
Sarah
Leisure with Partner
8.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
Read More
Michael
Leisure with Partner
2.0
/10
Reviewed 98 week(s) ago
Expedia Group verified review
I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces.
The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in.
To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
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Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews The Shells Resort & Spa Phu Quoc
Traveloka (516)
Other sources (561)
8.4
Very Good
From 561 reviews
Cleanliness
8.8
Room Comfort
9.2
Location
7.8
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews The Shells Resort & Spa Phu Quoc
Number of reviews per page
20
40
Top reviews
Sok Yee
Leisure with Friends
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do.
Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area.
It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
Read More
Lex E
Business
8.0
/10
Reviewed 31 week(s) ago
Hotels.com verified review
Beautiful location, fabulous breakfast .
Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
Business and Leisure with Friends
4.0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
The room was old, dirty and smell
the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star
I am definitely not going to come back
Lai
8.0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
Too far from town
Yen-nhi Michelle
Leisure with Partner
2.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price.
Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Ashleigh
Leisure with Partner
8.0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day.
Service was a bit slow in the restaurant but breakfast was self serve and well stocked.
Would highly recommend this hotel
Gayathri
Leisure Family
2.0
/10
Reviewed 47 week(s) ago
Expedia Group verified review
This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam.
Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned.
And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel.
The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest!
The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around.
I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up!
The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!
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SHASHANK
Family
10.0
/10
Reviewed 49 week(s) ago
Expedia Group verified review
It was great experience
Nhi
Leisure with Friends
6.0
/10
Reviewed 52 week(s) ago
Expedia Group verified review
Ocean View Room had an amazing view! The room was nice. Only complaint was service. Housekeeping did not leave us with clean towels, had to always request. Called to have toilet leak fix numerous times before someone came out. Service was extremely slow and lacking. Also lacking was the selection of restaurants on site, there was only 1 restaurant and 1 lounge on the property. Activities offered were lacking as well. The hotel is not conveniently located near shops and restaurants so having to call taxi/Grab costed a lot every day. The hotel does not seem to be upkept and seem old and not very modern compared to other hotels and was told this was one of the first hotel built on the island.
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Diane
Leisure Family
8.0
/10
Reviewed 53 week(s) ago
Expedia Group verified review
The Shells is a very nice sea side resort. The pool is beautiful and beach access is convenient and clean. Our bungalow was large and well appointed. It had a shower and separate tub. Lots of storage room. We were a short walk to both pools and restaurants.
Although all of the staff were friendly, we did find the service to be slow, especially while utilizing the lounge chairs. Service at the bar was pretty much non existent. The system of having to wave a red flag to get service is terrible; I once waved the flag for twenty minutes and finally gave up. The lunch and dinner food was good. The breakfast provided many options and was also good, but get there early as they tend to stop making things by the end.
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Dat
Leisure Family
6.0
/10
Reviewed 67 week(s) ago
Expedia Group verified review
The property is dated and need much renovation.
Sandra
Leisure Family
6.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
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Theodore
Leisure with Partner
4.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
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Sa Canh
Business
10.0
/10
Reviewed 77 week(s) ago
Expedia Group verified review
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Sam
Friends and Family
8.0
/10
Reviewed 80 week(s) ago
Hotels.com verified review
Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Verified traveler
Friends and Family
4.0
/10
Reviewed 88 week(s) ago
Hotels.com verified review
Everything is downgraded and dirty.
The room floor was not clean, fridge and fans were missing, the bathtub cannot be used because it cannot be drained. The sink in the restroom drain is stuck as well. Outside balcony is full of ants and the staff here does not greet you. They have their own “taxi services” which is kind of suspicious. The buffet area was hot because their AC wasn’t working properly. Im glad on stay there for 2 nights.
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Ivy
Leisure with Partner
8.0
/10
Reviewed 92 week(s) ago
Expedia Group verified review
Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
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Sarah
Leisure with Partner
8.0
/10
Reviewed 95 week(s) ago
Expedia Group verified review
The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
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Michael
Leisure with Partner
2.0
/10
Reviewed 98 week(s) ago
Expedia Group verified review
I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces.
The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in.
To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
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