The Shells Resort & Spa Phu Quoc

Very warm welcome from the team. Surely go back

A very meaningful stay, the room is clean, the beach of the area is a bit small and not very clean. Mainly the scenery, the service is clean and beautiful, the resort has a lot of mosquitoes. Will continue to support and recommend to relatives and friends to experience

Nice hotel, private, comfortable, enthusiastic and attentive staff. Overall very worth the money.

Service and staff are very nice.

Service and staff were great. You talk very softly and politely. I love this place ❤️

My mother and I had an extremely quiet vacation here. At first, the entrance was a bit far, but the bamboo forest and the scenery of garden houses by the sea completely conquered me. Extremely good staff. Because it is far from the center, the hotel is very suitable for families and couples. Private beach and clean swimming pool, clear water. Deserves 5 stars

M stay 3 nights at the villa. What I like the most is the privacy and quietness, just the right way to relax. However, the resort has deteriorated and is no longer a 5-star standard. Old room furniture, broken gym, little exercise equipment. The restaurant for breakfast all 3 days I ate did not turn on the air conditioner, had to use an industrial fan. Not to mention the quality and quantity of the dishes. This is my 2nd time coming here. If the next time the resort does not improve the above issues, it is difficult for me to come back next time.

The service guys are enthusiastic, but the reception at check-in and check-out is really very unsatisfied.

I had a very sad experience here. I rented a garden-view villa for 2 nights. The first impression when I arrived here was the warm welcome from the hotel receptionist. They only said welcome and greeted foreign guests, but the reception from our country was not warm. I had just booked a room when I arrived, so I had to wait. Even though I had informed the receptionist in advance that my baby was sleeping in the car, if there was no immediate room available, I could still wait outside the car to let the baby sleep, but when I had time, I went in to ask. Again, when I was told there was a room, I pulled the boy's head in under my arm and was told there was still no room. So fed up with Ks's bullshit information. Before I could reach the room, I was surprised by a clogged toilet and a clogged toilet. I struggled to handle it myself because I thought it was too terrible, really. After bathing in the sea, my child was happy and wanted to take a bath again when he received a dirty water combo as shown in the picture. No matter how much water he rinsed, it turned black. I was startled because from the time I checked in until 6pm, the whole house had been using dirty water. don't know. Even washing baby bottles is done with this dirty water. The first time I called the reception desk, no one came down and waited. I called the second time before a technician came down to check. G-d sat waiting in despair. In the end, I was late for my evening plan, so I had to take a temporary shower with dirty water to rinse off the salty water on my body. I went to the receptionist to explain and was asked by the receptionist, "Why didn't you call the receptionist and handle it yourself?" The receptionist's attitude is not happy when guests encounter problems. And importantly, not a single apology. I tried to control my anger and avoid ruining our family's wonderful evening, so I didn't argue any further with the receptionist. The second day went as normal until the afternoon when I returned to the villa, exhausted after 1 day, then ate another Power Outage combo... I picked up the phone to call the receptionist but couldn't because there was no electricity... Everything was paralyzed, my husband had to walk outside to the reception, there was an argument outside and someone came in to fix the electricity. When I got to a house with electricity, I continued to eat the same Dirty Water combo as the first day... then called the technician... and had to wait a few hours for it to be fixed. After the repair, the receptionist brought me a fruit plate to apologize, but I honestly feel that this resort ruined my entire vacation, and the apology at the end of the night was too late. We hope everyone will consider this when choosing accommodation for their vacation.

the food is good and clean but I encountered the rain, the housekeeping staff is not attentive