The Shells Resort & Spa Phu Quoc

8.4
/10
Very Good
1,071 reviews

What Guests Say About Their Stay

Staff Friendliness (7)
Bedroom (7)
Room Space (6)
Hotel Area (6)
Tran
9.4
/ 10
Nice place and beautiful beach for my trip. The good ideas for the next trip in here. Thanks all so much!
Uyen P. C. T.
9.1
/ 10
Our room was quite spacious, very clean, and had all amenities. The staffs were incredibly helpful, attentive, and polite. The breakfast buffet was great with many many dishes and the menu changed everyday. The pool and private beach were the best part though -- beautiful, cool-shaped pool with a nice, clean, and calm beach front. Plus the all-you-can-drink cocktail from Tuesday to Sunday was cherry on top. The location is not too far from the center of Duong Dong either. Overall, I would recommend The Shells and come back for another stay.
Bella P.
10.0
/ 10
best resort I've ever been. it's so relaxing here. the staffs are so friendly, polite and helpful. there are 2 big pools and free cocktail at 18h15-19h. this place has all the amenities you never know you needed
LP
9.1
/ 10
The scenery is just too stunning that they look so unreal. The hotel has its own private beach which is pretty clean and safe as there is lifeguard. All the facilities, the beach and pool are cleaned everyday. The swimming pool is equally nice with an in-pool bar and in-pool sunbed. The hotel room is spacious and comfortable with separate shower room and toilet room. In the evening, you can relax at the balcony with breathtaking view of pool, beach and ocean. Nothing to say, just amazing!
VO THI M. P.
10.0
/ 10
Awesome! Very beautiful! Can't wait to come back
In the Area
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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
The Shells Resort & Spa Phu Quoc is a resort in a good neighborhood, which is located at Duong Dong Township. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Shells Resort & Spa Phu Quoc

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Ganh Gio Beach, Duong Dong Town, Duong Dong Township, Phu Quoc, Kien Giang Province, Vietnam
Lobby The Shells Resort & Spa Phu Quoc
Lobby 2 The Shells Resort & Spa Phu Quoc

Discover More About The Shells Resort & Spa Phu Quoc

The Shells Resort & Spa Phu Quoc Rates per Night

The Shells Resort & Spa Phu Quoc room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best The Shells Resort & Spa Phu Quoc hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

The Shells Resort & Spa Phu Quoc Location & Address

The Shells Resort & Spa Phu Quoc is located at Biển Gành Gió, Thị trấn Đông Dương, Thị trấn Dương Đông, Phú Quốc, Tỉnh Kiên Giang, Việt Nam. It's situated in the Phu Quoc area of Vietnam, known for its beautiful beaches and relaxed atmosphere. The hotel is approximately 5 km from the city center.

How to go to The Shells Resort & Spa Phu Quoc from Airport

Planning your hotel transfer from Phu Quoc International Airport (PQC) to The Shells Resort & Spa Phu Quoc? Here are a few options to consider for your hotel transfer, ensuring a smooth journey to your accommodation.
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct option, taking around 20-30 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are also available in Phu Quoc. You can book a ride through the Traveloka app upon arrival.
  • Hotel Transfer (Pre-booked):

    The Shells Resort & Spa Phu Quoc may offer a pre-booked hotel transfer service. Contact the hotel in advance to arrange this for a hassle-free experience.

Tips:

For the most convenient route, pre-booking a hotel transfer is recommended. This ensures a driver is waiting for you upon arrival, eliminating any potential delays or language barriers.

The Shells Resort & Spa Phu Quoc Reviews & Summary

Looking for all about hotel experiences at The Shells Resort & Spa Phu Quoc? Hotel reviews often highlight the stunning beachfront location and the exceptional service provided by the staff. Guests consistently praise the hotel's tranquil atmosphere and well-maintained facilities. What makes this hotel stand out? The private beach access and the luxurious spa treatments are often mentioned as highlights. Many reviewers also appreciate the spacious rooms and the delicious food served at the hotel's restaurants. One recent review stated, "A truly relaxing getaway with breathtaking views and impeccable service. Highly recommended!" This positive review should encourage bookings.

The Shells Resort & Spa Phu Quoc Room Types Available

Exploring the different hotel room types at The Shells Resort & Spa Phu Quoc? Understanding the categories of hotel rooms available will help you choose the perfect accommodation for your stay. Here's a breakdown of the different hotel bedroom types you can expect.
  • Deluxe Room:

    Offers comfortable accommodation with garden or sea views. Non-smoking rooms are available.
  • Suite:

    Features a separate living area and a balcony with stunning ocean views. Includes a bathtub.
  • Villa:

    Provides a private pool and direct beach access. Perfect for families or couples seeking extra privacy.

Please note that The Shells Resort & Spa Phu Quoc is not a pet-friendly hotel. Contact the hotel directly for specific requirements.

Hotel Facilities in The Shells Resort & Spa Phu Quoc

Discover the fantastic hotel amenities and hotel facilities available at The Shells Resort & Spa Phu Quoc. Whether you're travelling with family or seeking a relaxing getaway, the hotel offers a range of options to enhance your stay.
  • Swimming Pool:

    A large outdoor pool with sun loungers and umbrellas. Open from 7:00 AM to 7:00 PM.
  • Spa:

    Offers a variety of massage and beauty treatments. Prices start from SGD 80.
  • Kids' Club:

    A dedicated play area for children with supervised activities. Open from 9:00 AM to 6:00 PM.
  • Fitness Centre:

    Equipped with modern exercise equipment. Open 24 hours.
  • Restaurant:

    Serves a range of international and Vietnamese cuisine. See below for more details.

Hotel Buffet or Restaurant/Cafe in The Shells Resort & Spa Phu Quoc

Indulge in the culinary delights offered at The Shells Resort & Spa Phu Quoc's hotel restaurant and hotel cafe. Whether you're looking for a hearty hotel buffet or a light snack, there's something to satisfy every palate.
  • Flow Restaurant:

    Offers an international buffet for breakfast, lunch, and dinner. Price per person: SGD 45. Opening hours: 6:30 AM to 10:00 PM.
  • Beach Bar:

    Serves cocktails, snacks, and light meals with stunning ocean views. Opening hours: 10:00 AM to 11:00 PM.
  • Signature Dish:

    Try the fresh seafood platter, a local specialty.

The Shells Resort & Spa Phu Quoc Airport pickups and How to Book

Looking for hotels with airport shuttle services? The Shells Resort & Spa Phu Quoc offers a convenient hotel to airport transfer service for its guests.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details and estimated time of arrival. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

While Phu Quoc doesn't have an MRT system, there are several bus stops nearby The Shells Resort & Spa Phu Quoc. Knowing the nearby bus station locations can help you explore the island affordably.
  • Bus Stop 1:

    Located on Tran Hung Dao Street, approximately 1 km from the hotel.
  • Bus Stop 2:

    Situated near Duong Dong Market, about 3 km from the hotel.

Public transport cards are not commonly used in Phu Quoc. Payment is usually made in cash directly to the bus driver.

Nearby Attractions for Family / Kid Friendly

Discover the many nearby activities and nearby places to go for families and kids near The Shells Resort & Spa Phu Quoc. There are plenty of nearby sightseeing places and things to see nearby to keep everyone entertained.
  • VinWonders Phu Quoc (20 km):

    A large amusement park with rides, water slides, and a variety of shows. Entry price: SGD 40.
  • Phu Quoc National Park (30 km):

    Explore the island's natural beauty with hiking trails and wildlife spotting. Entry is free.
  • Sao Beach (15 km):

    Known for its white sand and clear turquoise water, perfect for swimming and sunbathing. Free access.
  • Suoi Tranh Waterfall (10 km):

    A scenic waterfall surrounded by lush greenery. Entry price: SGD 5.
  • Dinh Cau Rock (5 km):

    A unique rock formation with a temple offering panoramic views of the ocean. Free access.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Vietnam!

Where to eat near The Shells Resort & Spa Phu Quoc (Phu Quoc)

Explore the nearby dining options and local food scene near The Shells Resort & Spa Phu Quoc. From charming cafes to authentic local restaurants, there are plenty of food eatiries near me to satisfy your cravings.
  • Cafes/Restaurants:

    • The Coffee Bean & Tea Leaf:

      A well-known coffee chain offering a variety of coffee, tea, and pastries.
    • Buddy's Ice Cream & Grill:

      Serves delicious ice cream, burgers, and other American-style dishes.
    • Winston's Burgers & Beer:

      A popular spot for juicy burgers and a wide selection of beers.
  • Local Street Food:

    • Pho:

      A traditional Vietnamese noodle soup with beef or chicken.
    • Banh Mi:

      A Vietnamese baguette sandwich filled with various meats, vegetables, and sauces.
    • Goi Cuon (Fresh Spring Rolls):

      Translucent rice paper rolls filled with vermicelli noodles, vegetables, and shrimp or pork.
    • Com Tam (Broken Rice):

      A popular dish made with broken rice, grilled pork chops, and various toppings.
    • Bun Cha:

      Grilled pork served with rice noodles and a dipping sauce.

Shopping places near The Shells Resort & Spa Phu Quoc (Phu Quoc)

Discover the nearby shopping destinations near The Shells Resort & Spa Phu Quoc. Whether you're looking for souvenirs, local products, or international brands, there are several shops near me and nearby shopping options to explore.
  • Duong Dong Market:

    A bustling local market offering a wide range of fresh produce, seafood, clothing, and souvenirs.
  • King Kong Mart:

    A convenience store stocking a variety of snacks, drinks, and everyday essentials.
  • Long Beach Pearl:

    A shop specializing in high-quality pearl jewellery.

Other Places to Stay Near The Shells Resort & Spa Phu Quoc

Looking for alternative accommodations? Here are some other options for the best hotel nearby The Shells Resort & Spa Phu Quoc, including luxury and affordable hotels nearby.
  • Luxury/5-6 Star Hotels Nearby:

    • JW Marriott Phu Quoc Emerald Bay Resort & Spa:

      A luxurious resort with stunning architecture and exceptional service.
    • InterContinental Phu Quoc Long Beach Resort:

      Offers a range of amenities, including a private beach and multiple swimming pools.
    • Premier Village Phu Quoc Resort Managed by Accor:

      Features private villas with pools and breathtaking ocean views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Vietnam!

  • Four-Star Hotels Nearby:

    • Novotel Phu Quoc Resort:

      A modern resort with a beachfront location and a variety of dining options.
    • Best Western Premier Sonasea Phu Quoc:

      Offers comfortable accommodation and a range of facilities, including a swimming pool and a fitness centre.
    • Movenpick Residences Phu Quoc:

      Features spacious apartments with kitchenettes and balconies.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Vietnam!

  • Three-Star Hotels Nearby:

    • Amelia Hotel Phu Quoc:

      A budget-friendly hotel with comfortable rooms and a convenient location.
    • Lacasita Hotel Phu Quoc:

      Offers simple yet comfortable accommodation and a friendly atmosphere.
    • Phu Quoc Ocean Pearl Hotel:

      Features a rooftop pool and a restaurant serving local and international cuisine.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Vietnam!

Conclusion

Planning your next getaway to Phu Quoc? With its stunning beaches, vibrant culture, and delicious cuisine, Phu Quoc offers something for everyone. Ensure a seamless experience by checking hotel availability and making your hotel reservations in advance. Ready to book your stay at The Shells Resort & Spa Phu Quoc or explore other options? Visit Traveloka today to find the best deals on accommodations and activities. Don't miss out on the opportunity to create unforgettable memories in this tropical paradise. book cheap hotels in Vietnam and discover cheap hotels nearby for your perfect Phu Quoc adventure.

All facilities in The Shells Resort & Spa Phu Quoc

Bar, Cafe and Lounge The Shells Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool The Shells Resort & Spa Phu Quoc
Swimming Pool
Lobby The Shells Resort & Spa Phu Quoc
Lobby
Accommodation Services The Shells Resort & Spa Phu Quoc
Accommodation Services
Exterior The Shells Resort & Spa Phu Quoc
Exterior

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Buffet dinner
  • Cafe
  • Continental breakfast
  • Dining area
  • Fullboard without drinks
  • Gala dinner
  • Gluten-free meals
  • Halfboard without drinks
  • Poolside bar
  • Bar
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Vegetarian meal

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Garden
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Outdoor pool
  • Pool sun loungers
  • Private beach
  • Sauna
  • Spa
  • Steam room

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Tours
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Family room
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Terrace

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • Gift shop
  • Shops
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - Before 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Shells Resort & Spa Phu Quoc
134
Number of floors in The Shells Resort & Spa Phu Quoc
3
Another facilities in The Shells Resort & Spa Phu Quoc
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Shells Resort & Spa Phu Quoc

What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Shells Resort & Spa Phu Quoc?
The standard check-in time at The Shells Resort & Spa Phu Quoc is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

More Reviews from Other Guests in The Shells Resort & Spa Phu Quoc

8.4
Very Good
From 561 reviews
Cleanliness

8.8

Room Comfort

9.2

Location

7.8

Service and Facilites

8.4

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Traveler Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page
20
40
Top reviews
Lex E
icon-Business
Business
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Lai
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Too far from town
Yen-nhi Michelle
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Not a five star hotel or resort. Grounds and villas need maintenance. Room was not up to standard of cleanliness for 5 star and price. Grout was black/moldy/exposed. Poor nighttime lighting. Hard accessibility to local scene. Limited staff.
Ashleigh
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The hotel was beautiful and in a wonderful location. It was very quiet. We stayed in one of the rooms by the beach and the view was spectacular, especially of the sunsets each day. Service was a bit slow in the restaurant but breakfast was self serve and well stocked. Would highly recommend this hotel
Gayathri
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

This so-called “5-star hotel” was, without a doubt, the most horrifying experience of my life. If there were a negative rating, I would use it. From the moment I stepped in, it became clear that this place was a complete scam. Let’s start with the room: dirty, damp, and crawling with geckos. Now, I get it—geckos are common in some regions—but I didn’t expect to share my bed with them! Speaking of the bed, the linens were disgusting: stained, unwashed, and emitting a musty odor that made me question if they’d ever been cleaned. And then, the cherry on top: bloodstains. Yes, actual blood on the carpet and one of the walls. I don’t know what went down in this room before my arrival, but it was enough to make me feel like I was in a crime scene rather than a luxury hotel. The bathroom was equally appalling. The tiles were cracked, the shower barely worked, and there was mold growing in the corners. To make things worse, housekeeping clearly didn’t do their job—the trash bin was still full of garbage from the previous guest! The “amenities” were no better. The pool looked like it hadn’t been cleaned in weeks, with murky water and broken loungers scattered around. I tried to raise my concerns with the staff, but they were indifferent and dismissive. The manager was nowhere to be found, and no one seemed remotely interested in addressing the multiple issues I brought up! The only thing this place deserves 5 stars for is how quickly it made me want to leave. Stay far, far away!
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SHASHANK
icon- Family
Family
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

It was great experience
Nhi
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Ocean View Room had an amazing view! The room was nice. Only complaint was service. Housekeeping did not leave us with clean towels, had to always request. Called to have toilet leak fix numerous times before someone came out. Service was extremely slow and lacking. Also lacking was the selection of restaurants on site, there was only 1 restaurant and 1 lounge on the property. Activities offered were lacking as well. The hotel is not conveniently located near shops and restaurants so having to call taxi/Grab costed a lot every day. The hotel does not seem to be upkept and seem old and not very modern compared to other hotels and was told this was one of the first hotel built on the island.
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Diane
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 38 week(s) ago

Expedia Group verified review

The Shells is a very nice sea side resort. The pool is beautiful and beach access is convenient and clean. Our bungalow was large and well appointed. It had a shower and separate tub. Lots of storage room. We were a short walk to both pools and restaurants. Although all of the staff were friendly, we did find the service to be slow, especially while utilizing the lounge chairs. Service at the bar was pretty much non existent. The system of having to wave a red flag to get service is terrible; I once waved the flag for twenty minutes and finally gave up. The lunch and dinner food was good. The breakfast provided many options and was also good, but get there early as they tend to stop making things by the end.
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Dat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

The property is dated and need much renovation.
Sandra
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The property was not as advertised. This could have been due to it being off peak season. Our room phone was broken so we couldn’t order room service as was our tv. The garden maintenance around our villa was poor. There is no sand at the beach. There is only one restaurant. Food was ok. The breakfast variety was ok also. Please note that this villa is far from anywhere. Took us 30 mins to get to grand world and casino and restaurants were also far. There was zero entertainment. They played music at the pool twice during our stay. Overall I wouldn’t stay here again.
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Theodore
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

The best thing about this resort was it's staff. The resort itself was advertised as a 4 to 5 Star resort. given my extensive travel I would rate this resort in its current condition with consideration of the staff only a one star. place is run down outdated room decor in dire need on a complete refurbishing. You can not make something old, dirty damaged unkept any different except when taking photos from a distance that will not show up the problems as they have done in their presentation. The management spoke to us before we left and asked us for some feedback and we gave them the exact same response as above. We respectfully told them that unless things change dramatically we could not see ourselves returning even though the location is great.
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Sa Canh
icon-Business
Business
10.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

Like
Sam
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

Most of the facilities of this resort are not working. Some swing pools were closed and there is no refrigerator in the room. The beach was not clean.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 73 week(s) ago

Hotels.com verified review

Everything is downgraded and dirty. The room floor was not clean, fridge and fans were missing, the bathtub cannot be used because it cannot be drained. The sink in the restroom drain is stuck as well. Outside balcony is full of ants and the staff here does not greet you. They have their own “taxi services” which is kind of suspicious. The buffet area was hot because their AC wasn’t working properly. Im glad on stay there for 2 nights.
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Ivy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Great resort design with layout, beautiful surrounding and private beach. Staff are helpful. Room is very roomy. Breakfast is very good. Love the BBQ dinner outdoor. Things need to be taken into attention is facility update and services. It is sad to see this beautiful resort goes under maintenance and services. Many doors hinges a loose and items are falling off like toilet paper holders...
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Sarah
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

The Shells has really lovely staff and a 24/7 buggy service to get around the resort (from pools to room or restaurants/reception). However, the resort rooms lack cleanliness as the once beautiful white tiles have a yellow tinge to it. I sympathise with the choice of white as Phu Quoc can get very hot and white is less likely to retain the heat. I trust that they are clean, however, upon first glance, feel a little put off. The rooms are spacious and the pool is nice to use. 2/3 of the pools were under maintenance and I believe that they will reopen at the end of 2024. The shells is a decent stay, however I don’t believe it is still the 5 star resort it once was.
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Michael
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces. The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in. To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.
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Johnny Chinh
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 86 week(s) ago

Expedia Group verified review

Great place to stay for relaxation if yoh cab overlook the imperfections as it needs a comestics
Number of reviews per page
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Exterior 4 The Shells Resort & Spa Phu Quoc

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.