The Shells Resort & Spa Phu Quoc

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8.5
/10
Very Good
1,169 reviews

What Guests Say About Their Stay

Nguyen P. K. V.

9.4
/ 10
Nice resort. Staff are very friendly and helpful when I want to heat my food. I also like the peaceful view.

N***n

10.0
/ 10
Great, our family felt the staff were very accommodating and provided excellent customer service. If we have the chance we will come back here.
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Dang K. L.

8.5
/ 10
Beautiful hotel and enthusiastic staff, should experience it
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HA NGUYEN

9.4
/ 10
This is my second time back to the shells after 6 years. At first, I was a bit hesitant after reading recent reviews because I was afraid of deterioration and poor service, but I still decided to come back because the garden villa of the shells is very spacious and my children can run around comfortably. Luckily, it was a good decision, the staff was extremely friendly, the rooms were clean and maintained no less than 6 years ago, the swimming pool was great. There is also a little point that needs improvement, which is the quality of breakfast, not very rich and not very delicious, but with the room rate being so reasonable now, I can't expect anything more. Overall, it's worth it!
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Ngo Xuan Vu

8.5
/ 10
Spacious villa room. Friendly employee. Next time I will stay here for 3-4 nights
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In the Area
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Ganh Gio Beach, Duong Dong Town, Duong Dong, Phu Quoc, Kien Giang, Vietnam

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
The Shells Resort & Spa Phu Quoc is a resort is located at Duong Dong. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around The Shells Resort & Spa Phu Quoc

Ganh Gio Beach, Duong Dong Town, Duong Dong, Phu Quoc, Kien Giang, Vietnam
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Lobby The Shells Resort & Spa Phu Quoc
Lobby 2 The Shells Resort & Spa Phu Quoc

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The Shells Resort & Spa Phu Quoc Rates per Night

The Shells Resort & Spa Phu Quoc room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best The Shells Resort & Spa Phu Quoc hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

The Shells Resort & Spa Phu Quoc Location & Address

The Shells Resort & Spa Phu Quoc is located at Biển Gành Gió, Thị trấn Đông Dương, Dương Đông, Phú Quốc, Kiên Giang, Việt Nam. It's situated in the Phu Quoc area of Vietnam, known for its beautiful beaches and relaxed atmosphere. The hotel is approximately 5 km from the city center.

How to go to The Shells Resort & Spa Phu Quoc from Airport

Planning your hotel transfer from Phu Quoc International Airport (PQC) to The Shells Resort & Spa Phu Quoc? Here are a few options to consider for your hotel transfer, ensuring a smooth journey to your accommodation.
  • Taxi (Most Direct):

    Taxis are readily available outside the airport terminal. This is the most direct option, taking around 20-30 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are also available in Phu Quoc. You can book a ride through the Traveloka app upon arrival.
  • Hotel Transfer (Pre-booked):

    The Shells Resort & Spa Phu Quoc may offer a pre-booked hotel transfer service. Contact the hotel in advance to arrange this for a hassle-free experience.

Tips:

For the most convenient route, pre-booking a hotel transfer is recommended. This ensures a driver is waiting for you upon arrival, eliminating any potential delays or language barriers.

The Shells Resort & Spa Phu Quoc Reviews & Summary

Looking for all about hotel experiences at The Shells Resort & Spa Phu Quoc? Hotel reviews often highlight the stunning beachfront location and the exceptional service provided by the staff. Guests consistently praise the hotel's tranquil atmosphere and well-maintained facilities. What makes this hotel stand out? The private beach access and the luxurious spa treatments are often mentioned as highlights. Many reviewers also appreciate the spacious rooms and the delicious food served at the hotel's restaurants. One recent review stated, "A truly relaxing getaway with breathtaking views and impeccable service. Highly recommended!" This positive review should encourage bookings.

The Shells Resort & Spa Phu Quoc Room Types Available

Exploring the different hotel room types at The Shells Resort & Spa Phu Quoc? Understanding the categories of hotel rooms available will help you choose the perfect accommodation for your stay. Here's a breakdown of the different hotel bedroom types you can expect.
  • Deluxe Room:

    Offers comfortable accommodation with garden or sea views. Non-smoking rooms are available.
  • Suite:

    Features a separate living area and a balcony with stunning ocean views. Includes a bathtub.
  • Villa:

    Provides a private pool and direct beach access. Perfect for families or couples seeking extra privacy.

Please note that The Shells Resort & Spa Phu Quoc is not a pet-friendly hotel. Contact the hotel directly for specific requirements.

Hotel Facilities in The Shells Resort & Spa Phu Quoc

Discover the fantastic hotel amenities and hotel facilities available at The Shells Resort & Spa Phu Quoc. Whether you're travelling with family or seeking a relaxing getaway, the hotel offers a range of options to enhance your stay.
  • Swimming Pool:

    A large outdoor pool with sun loungers and umbrellas. Open from 7:00 AM to 7:00 PM.
  • Spa:

    Offers a variety of massage and beauty treatments. Prices start from SGD 80.
  • Kids' Club:

    A dedicated play area for children with supervised activities. Open from 9:00 AM to 6:00 PM.
  • Fitness Centre:

    Equipped with modern exercise equipment. Open 24 hours.
  • Restaurant:

    Serves a range of international and Vietnamese cuisine. See below for more details.

Hotel Buffet or Restaurant/Cafe in The Shells Resort & Spa Phu Quoc

Indulge in the culinary delights offered at The Shells Resort & Spa Phu Quoc's hotel restaurant and hotel cafe. Whether you're looking for a hearty hotel buffet or a light snack, there's something to satisfy every palate.
  • Flow Restaurant:

    Offers an international buffet for breakfast, lunch, and dinner. Price per person: SGD 45. Opening hours: 6:30 AM to 10:00 PM.
  • Beach Bar:

    Serves cocktails, snacks, and light meals with stunning ocean views. Opening hours: 10:00 AM to 11:00 PM.
  • Signature Dish:

    Try the fresh seafood platter, a local specialty.

The Shells Resort & Spa Phu Quoc Airport pickups and How to Book

Looking for hotels with airport shuttle services? The Shells Resort & Spa Phu Quoc offers a convenient hotel to airport transfer service for its guests.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details and estimated time of arrival. The hotel will arrange for a driver to meet you at the airport.

Nearby MRT Station & Bus Stops

While Phu Quoc doesn't have an MRT system, there are several bus stops nearby The Shells Resort & Spa Phu Quoc. Knowing the nearby bus station locations can help you explore the island affordably.
  • Bus Stop 1:

    Located on Tran Hung Dao Street, approximately 1 km from the hotel.
  • Bus Stop 2:

    Situated near Duong Dong Market, about 3 km from the hotel.

Public transport cards are not commonly used in Phu Quoc. Payment is usually made in cash directly to the bus driver.

Nearby Attractions for Family / Kid Friendly

Discover the many nearby activities and nearby places to go for families and kids near The Shells Resort & Spa Phu Quoc. There are plenty of nearby sightseeing places and things to see nearby to keep everyone entertained.
  • VinWonders Phu Quoc (20 km):

    A large amusement park with rides, water slides, and a variety of shows. Entry price: SGD 40.
  • Phu Quoc National Park (30 km):

    Explore the island's natural beauty with hiking trails and wildlife spotting. Entry is free.
  • Sao Beach (15 km):

    Known for its white sand and clear turquoise water, perfect for swimming and sunbathing. Free access.
  • Suoi Tranh Waterfall (10 km):

    A scenic waterfall surrounded by lush greenery. Entry price: SGD 5.
  • Dinh Cau Rock (5 km):

    A unique rock formation with a temple offering panoramic views of the ocean. Free access.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Vietnam!

Where to eat near The Shells Resort & Spa Phu Quoc (Phu Quoc)

Explore the nearby dining options and local food scene near The Shells Resort & Spa Phu Quoc. From charming cafes to authentic local restaurants, there are plenty of food eatiries near me to satisfy your cravings.
  • Cafes/Restaurants:

    • The Coffee Bean & Tea Leaf:

      A well-known coffee chain offering a variety of coffee, tea, and pastries.
    • Buddy's Ice Cream & Grill:

      Serves delicious ice cream, burgers, and other American-style dishes.
    • Winston's Burgers & Beer:

      A popular spot for juicy burgers and a wide selection of beers.
  • Local Street Food:

    • Pho:

      A traditional Vietnamese noodle soup with beef or chicken.
    • Banh Mi:

      A Vietnamese baguette sandwich filled with various meats, vegetables, and sauces.
    • Goi Cuon (Fresh Spring Rolls):

      Translucent rice paper rolls filled with vermicelli noodles, vegetables, and shrimp or pork.
    • Com Tam (Broken Rice):

      A popular dish made with broken rice, grilled pork chops, and various toppings.
    • Bun Cha:

      Grilled pork served with rice noodles and a dipping sauce.

Shopping places near The Shells Resort & Spa Phu Quoc (Phu Quoc)

Discover the nearby shopping destinations near The Shells Resort & Spa Phu Quoc. Whether you're looking for souvenirs, local products, or international brands, there are several shops near me and nearby shopping options to explore.
  • Duong Dong Market:

    A bustling local market offering a wide range of fresh produce, seafood, clothing, and souvenirs.
  • King Kong Mart:

    A convenience store stocking a variety of snacks, drinks, and everyday essentials.
  • Long Beach Pearl:

    A shop specializing in high-quality pearl jewellery.

Other Places to Stay Near The Shells Resort & Spa Phu Quoc

Looking for alternative accommodations? Here are some other options for the best hotel nearby The Shells Resort & Spa Phu Quoc, including luxury and affordable hotels nearby.
  • Luxury/5-6 Star Hotels Nearby:

    • JW Marriott Phu Quoc Emerald Bay Resort & Spa:

      A luxurious resort with stunning architecture and exceptional service.
    • InterContinental Phu Quoc Long Beach Resort:

      Offers a range of amenities, including a private beach and multiple swimming pools.
    • Premier Village Phu Quoc Resort Managed by Accor:

      Features private villas with pools and breathtaking ocean views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Vietnam!

  • Four-Star Hotels Nearby:

    • Novotel Phu Quoc Resort:

      A modern resort with a beachfront location and a variety of dining options.
    • Best Western Premier Sonasea Phu Quoc:

      Offers comfortable accommodation and a range of facilities, including a swimming pool and a fitness centre.
    • Movenpick Residences Phu Quoc:

      Features spacious apartments with kitchenettes and balconies.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Vietnam!

  • Three-Star Hotels Nearby:

    • Amelia Hotel Phu Quoc:

      A budget-friendly hotel with comfortable rooms and a convenient location.
    • Lacasita Hotel Phu Quoc:

      Offers simple yet comfortable accommodation and a friendly atmosphere.
    • Phu Quoc Ocean Pearl Hotel:

      Features a rooftop pool and a restaurant serving local and international cuisine.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Vietnam!

Conclusion

Planning your next getaway to Phu Quoc? With its stunning beaches, vibrant culture, and delicious cuisine, Phu Quoc offers something for everyone. Ensure a seamless experience by checking hotel availability and making your hotel reservations in advance. Ready to book your stay at The Shells Resort & Spa Phu Quoc or explore other options? Visit Traveloka today to find the best deals on accommodations and activities. Don't miss out on the opportunity to create unforgettable memories in this tropical paradise. book cheap hotels in Vietnam and discover cheap hotels nearby for your perfect Phu Quoc adventure.

All facilities in The Shells Resort & Spa Phu Quoc

Bar, Cafe and Lounge The Shells Resort & Spa Phu Quoc
Bar, Cafe and Lounge
Swimming Pool The Shells Resort & Spa Phu Quoc
Swimming Pool
Lobby The Shells Resort & Spa Phu Quoc
Lobby
Accommodation Services The Shells Resort & Spa Phu Quoc
Accommodation Services
Exterior The Shells Resort & Spa Phu Quoc
Exterior

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Brunch
  • Buffet dinner
  • Cafe
  • Continental breakfast
  • Dining area
  • Fullboard without drinks
  • Gala dinner
  • Gluten-free meals
  • Halfboard without drinks
  • Poolside bar
  • Pub
  • Set menu dinner
  • Set menu lunch
  • Snack bar
  • Vegetarian meal

Things to Do

  • Beach towel
  • Beach umbrella
  • Fitness center
  • Garden
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Outdoor pool
  • Pool sun loungers
  • Private beach
  • Sauna
  • Spa
  • Steam room

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Porter
  • Tours
  • Wedding service

In-room Facilities

  • Bathrobe
  • Bathtub
  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Separate shower and tub
  • Shower
  • TV

Public Facilities

  • Parking
  • Coffee shop
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Family room
  • Fireplace in lobby
  • Non-smoking room
  • Swimming pool
  • Terrace

Business Facilities

  • Business center
  • Computer station
  • Conference room
  • Meeting facilities
  • Photocopier

Nearby Facilities

  • Gift shop
  • Shops
  • Supermarket

Shuttle Service

  • Airport transfer (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Airport transfer

Family-friendly Facilities

  • Children pool

Transportation

  • Airport transfer

Sports and Recreations

  • Fitness center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Shells Resort & Spa Phu Quoc

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Contact Accommodation Before Arrival

Guests should contact hotel 3 day(s) prior to arrival
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Shells Resort & Spa Phu Quoc
134
Number of floors in The Shells Resort & Spa Phu Quoc
3
Another facilities in The Shells Resort & Spa Phu Quoc
A la carte dinner, A la carte lunch, Restaurant with AC, Bar, Breakfast

Frequently asked question in The Shells Resort & Spa Phu Quoc

What are available facilities at The Shells Resort & Spa Phu Quoc?
There are top facilites at The Shells Resort & Spa Phu Quoc such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Shells Resort & Spa Phu Quoc?
The standard check-in time at The Shells Resort & Spa Phu Quoc is starting from From 15:00 while the latest check-out time is at Before 12:00
Does The Shells Resort & Spa Phu Quoc provide breakfast?
Yes, The Shells Resort & Spa Phu Quoc provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Shells Resort & Spa Phu Quoc
The Shells Resort & Spa Phu Quoc has a 4.5-star rating.
How many floors does The Shells Resort & Spa Phu Quoc have?
The Shells Resort & Spa Phu Quoc has 3.
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More Reviews from Other Guests in The Shells Resort & Spa Phu Quoc

8.4
Very Good
From 622 reviews
Cleanliness

8.8

Room Comfort

9.2

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
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Traveler Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page
20
40
Top reviews
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!
Read More
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.
Read More
Annie Thi
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.
stein
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀
Maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Good breakfast and nice room and view. Slow service in the restaurant.
Hans Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything good
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The resort is tired and needs a really big renovation. Loungers are breaking, and the water sports equipment is broken and they are not replacing it so there are literally no activities in the resort at all. Bathrooms are tired and not very clean. Outdoor furniture by the rooms have no cushions so too uncomfortable to be sat on. They won’t even give you an iron and want to charge for everything. Staff are friendly but need training. We ordered the kids two spag bowls one night and one arrived and the other took another 40 mins to arrive. Restaurant and resort is a bit soulless with little atmosphere. Breakfast buffet is ok. They offer an airport shuttle but apparently it was fully booked when we tried to book it. The location isn’t great - you have to order a taxi or grab to go anywhere. Nothing is in walking distance of the resort. The private beach is so small, you can’t fit a lounger on there and it disappears at high tide. This place is definitely not 4 star!!
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Tom
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Friendly staff, pool and beach front was nice resort living
Wenbiao
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort
Andy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT
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Rishabh
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Justine
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Uday
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
CHAN FAI CLEMENT
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Best sunset view.
Munish
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Clean room Great staff Amazing pool and view
Sok Yee
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
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Lex E
icon-Business
Business
8.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Lai
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Too far from town
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 The Shells Resort & Spa Phu Quoc

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.4
Very Good
From 622 reviews
Cleanliness

8.8

Room Comfort

9.2

Location

8.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Shells Resort & Spa Phu Quoc

Number of reviews per page
20
40
Top reviews
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Lovely spacious villa with pool just outside our door. This resort could easily be 5 star with some extra TLC. The pathways need some maintenance. The gardeners need some modern equipment like edgers and metal brushes to clean the pools. The breakfast was nice. Fruit spectacular. The beach is quite dirty, like most of the beaches in Phu Quoc. The resort is about 10 mins drive from the town centre, which is a good thing! Town centre reminded me of Bali 20 years ago!
Read More
Mark
icon-with Partner
with Partner
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

This is by no means a 5 star resort. I dont like to moan but this was our 4th 5 star hotel throughout Vietnam and does not compare to any of the others. Breakfast was basic, no speciality coffees offered, place needed redoing etc cracks in walls, mold on tiles, paint chipping everywhere. The private beach is barely a beach, and half of it is covered in litter and whole dead rotting fishes. Hotel is not busy but yet still have to wait 15 mins to get served at pool bar due to one member of staff. No waiters offering drinks either. However the restaurent food for dinner that was a la carte was lively and so were the staff in there. I think this appears to be a poor management/owner issue not the staff.
Read More
Annie Thi
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Run down hotel, room lack of amenities, beach not swimable, service snail pace, luxury villa- not true only nice about the villa were spacious and private swimming pool.
stein
icon-with Partner
with Partner
6.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

Overall very god, but no service in the reataurant in the evening. Bungalow and breakfast was very good😀
Maria
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 28 week(s) ago

Hotels.com verified review

Good breakfast and nice room and view. Slow service in the restaurant.
Hans Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Everything good
Clare
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

The resort is tired and needs a really big renovation. Loungers are breaking, and the water sports equipment is broken and they are not replacing it so there are literally no activities in the resort at all. Bathrooms are tired and not very clean. Outdoor furniture by the rooms have no cushions so too uncomfortable to be sat on. They won’t even give you an iron and want to charge for everything. Staff are friendly but need training. We ordered the kids two spag bowls one night and one arrived and the other took another 40 mins to arrive. Restaurant and resort is a bit soulless with little atmosphere. Breakfast buffet is ok. They offer an airport shuttle but apparently it was fully booked when we tried to book it. The location isn’t great - you have to order a taxi or grab to go anywhere. Nothing is in walking distance of the resort. The private beach is so small, you can’t fit a lounger on there and it disappears at high tide. This place is definitely not 4 star!!
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Tom
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Friendly staff, pool and beach front was nice resort living
Wenbiao
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

No hot water, staff extremely arrogant, room not properly cleaned. There are a lot of similar situations if you read google reviews. Wouldn’t call this a 5-star resort
Andy
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

The Shell Resort & Spa Phu Quoc did not live up to its 5-star rating during my stay. Even with a premium ocean-view room booked months ahead and also arranged an airport pickup, so the resort knew exactly when we would arrive and should have had the room prepared. The room was not properly cleaned or maintained—hair everywhere, stained outdoor furniture, a cracked tub, and outdated interiors. It took far too long to reach a manager, and when I finally did. The manager on duty mentioned that all ocean-view rooms had similar wear and tear. He offered me a villa room—which was actually cheaper than what I had originally paid—and two spa vouchers. At that point I accepted the offer because I didn’t want to deal with more back-and-forth, but it still didn’t make up for the higher price I paid (over $100 USD per night for a 4-night stay). If the resort is aging, it should adjust its star rating or renovate to match the standards of a true 5-star property. I recommend renovations, including fresh paint, power washing, and updated interiors. To be honest, if the rooms and facilities are this run down, the resort should reconsider its 5-star rating. Google AI’s definition of “5-star” reflects top-tier luxury, exceptional quality, and proactive service, and this resort did not meet those expectations. That said, the pool, breakfast, transportation, and room service were great. — AT
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Rishabh
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 40 week(s) ago

Expedia Group verified review

Yes the rooms were clean, private pool was well maintained. Staff was really polite and helpfull. Lisa helped us plan a great breakfast with private chefs and Tony arranged good activities and transportation for us
Justine
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 41 week(s) ago

Expedia Group verified review

Room cleaned but only one towel left for 2 people, woman who books tours is rude when you don’t book with her, everything is getting old and needs updating. Too far from town and not walkable to ANYTHING
Uday
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Lovely property. Vindicated our choice over other 5-star properties. The only problem we had was with the check-in, which was sorted by the staff.
CHAN FAI CLEMENT
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Best sunset view.
Munish
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Clean room Great staff Amazing pool and view
Sok Yee
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

My villa room was huge & looked comfy! However, my blanket was discovered dirty and towels on the third day were also soiled. Property is dated and furnishings are old. Aircon in the Flow Restaurant was not working during my entire stay. Don't expect top-notch service from the staff; if they ever greet you a "Good morning" or "Hello", that's the best they can do. Property is about 15-20 mins ride away from the town area, and it's not possible to walk out to the main road. Only 1 restaurant is available for lunch & dinner, and food options are limited. Breakfast spread is considered normal. Fortunately, it's still affordable to get a ride to town and night market area. It's a good resort away from the hustle and bustle of life cos their villa room is big, the property is huge with lots of greenery and they have their own private beach, though next time, I would just stay for 2 nights only.
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Lex E
icon-Business
Business
8.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Beautiful location, fabulous breakfast . Room floors had a lot of live and dead bugs and hair . No lock for sliding glass doors but being on the second floor it was probably safe.
Jennifer
icon-Business and Leisure with Friends
Business and Leisure with Friends
4.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

The room was old, dirty and smell the location is inconvenient and not safe to walk around at night time.It not a 5 star resort .it only 2 star I am definitely not going to come back
Lai
8.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Very spacious, quiet environment.
Anh
10.0
/10
Reviewed 78 week(s) ago

Expedia Group verified review

Too far from town
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