Quay Hotel and Spa

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9.2
/10
Exceptional
1,002 reviews

What Guests Say About Their Stay

John

10.0
/ 10
Friendly staff apart from the weekend maître d who I think was practicing his Lily Savage routine with the guests. Always an excellent breakfast with very efficient staff. Plenty of parking and lovely rooms. Unfortunately the lunchtime bar and evening restaurant menus have gone a bit too gastro IMO, which is odd considering the average age of the clientele.

susan

10.0
/ 10
What a wonderful find!!! We travel extensively and it is rare that every factor of a good stay is met- this hotel met them. The staff upon arriving were warm, friendly and efficient and this continued though from breakfast to dinner. The food and ambiance of the restaurant was awesome. We had the set evening menu and the fish was amazing.The breakfast cooked selection was great too from extra vegetarian sides of courgettes and spinach - which I had with my English breakfast. The Spa was great and the pool nice. One downside point it was not clearly stated before booking that hotel guests have restricted access included before 9am and after 5pm. This should be noted before booking. It is not in the centre on Conwy but a good 45 minute walk in- however such a lovely setting in the exclusive marina with great views across the harbour it is worth it. We will definitely stay again

Claire

10.0
/ 10
We stayed here for a wedding and were incredibly impressed with the location, rooms, facilities and especially the excellent staff. The hotel provided five star customer service with a fantastic friendly and efficient check in on the 20th, not sure of her name (possibly Magda?). Every other member of staff we encountered, also provided exceptional service, from the breakfast concierge to the cleaning team The room was enormous with an excellent bathroom, sliding doors and balcony table, and a wonderful fan which was perfect for a super hot day. If staying in the vicinity of Llandudno or Conwy I would 100% pay the extra and stay here again. The location is amazing and although we did not use the spa, it is amazing that this is free at certain times to hotel guests. I simply could not find even the tiniest negative thing to say so would give this hotel 100/100.
In the Area
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Deganwy Quay, Conwy, Wales, LL31 9DJ

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Quay Hotel and Spa is a good choice when you are visiting Conwy. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Quay Hotel and Spa

Deganwy Quay, Conwy, Wales, LL31 9DJ
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Discover More About Quay Hotel and Spa

General
Near Conwy Castle

Location
When you stay at Quay Hotel and Spa in Conwy, you'll be on the riverwalk, within a 5-minute drive of Llandudno West Shore Beach and Conwy Castle. This spa hotel is 3.5 mi (5.6 km) from Eryri National Park and 3.2 mi (5.1 km) from Llandudno North Shore Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Llandudno West Shore Beach - 1.5 km / 0.9 mi
Llandudno Junction Leisure Centre - 2.4 km / 1.5 mi
Conwy Quay - 2.4 km / 1.5 mi
Lower Gate - 2.6 km / 1.6 mi
Conwy Visitor Centre - 2.6 km / 1.6 mi
Conwy Tourist Information Centre - 2.6 km / 1.6 mi
Aberconwy House - 2.6 km / 1.6 mi
Mill Gate - 2.6 km / 1.6 mi
Smallest House in Great Britain - 2.6 km / 1.6 mi
Bodysgallen Hall - 2.7 km / 1.7 mi
Plas Mawr - 2.7 km / 1.7 mi
Royal Cambrian Academy - 2.8 km / 1.7 mi
Conwy Castle - 2.8 km / 1.7 mi
Conwy Town Walls - 2.8 km / 1.7 mi
Capel Carmel - 2.8 km / 1.8 mi

The nearest major airport is John Lennon Airport (LPL) - 105.7 km / 65.7 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, wedding services, and a banquet hall.

Business Facilities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Dining
Enjoy local cuisine at Marina Restaurant, a restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. A complimentary full breakfast is served on weekdays from 7 AM to 10 AM.

Rooms
Stay in one of 77 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

All facilities in Quay Hotel and Spa

Bar, Cafe and Lounge Quay Hotel and Spa
Bar, Cafe and Lounge
Swimming Pool Quay Hotel and Spa
Swimming Pool
Entertainment Facility Quay Hotel and Spa
Entertainment Facility
Fitness Center Quay Hotel and Spa
Fitness Center
Functional Hall Quay Hotel and Spa
Functional Hall

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist

Things to Do

  • Spa
  • Marina
  • Indoor pool
  • Garden
  • Sauna
  • Steam room

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Computer station

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Safety deposit box

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Quay Hotel and Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Quay Hotel and Spa
77
Number of floors in Quay Hotel and Spa
2
Another facilities in Quay Hotel and Spa
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked questions about Quay Hotel and Spa

What are available facilities at Quay Hotel and Spa?
There are top facilites at Quay Hotel and Spa such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Quay Hotel and Spa?
The standard check-in time at Quay Hotel and Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Quay Hotel and Spa provide breakfast?
Yes, Quay Hotel and Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Quay Hotel and Spa?
Quay Hotel and Spa has a 4.0-star rating.
How many floors does Quay Hotel and Spa have?
Quay Hotel and Spa has 2.
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Quay Hotel and Spa reviews and ratings

9.2
Exceptional
From 1,002 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

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Traveller Reviews Quay Hotel and Spa

Number of reviews per page
20
40
Top reviews
David
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Brilliant! An impressive establishment with great food and staff.
John
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Friendly staff apart from the weekend maître d who I think was practicing his Lily Savage routine with the guests. Always an excellent breakfast with very efficient staff. Plenty of parking and lovely rooms. Unfortunately the lunchtime bar and evening restaurant menus have gone a bit too gastro IMO, which is odd considering the average age of the clientele.
Read More
susan
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

What a wonderful find!!! We travel extensively and it is rare that every factor of a good stay is met- this hotel met them. The staff upon arriving were warm, friendly and efficient and this continued though from breakfast to dinner. The food and ambiance of the restaurant was awesome. We had the set evening menu and the fish was amazing.The breakfast cooked selection was great too from extra vegetarian sides of courgettes and spinach - which I had with my English breakfast. The Spa was great and the pool nice. One downside point it was not clearly stated before booking that hotel guests have restricted access included before 9am and after 5pm. This should be noted before booking. It is not in the centre on Conwy but a good 45 minute walk in- however such a lovely setting in the exclusive marina with great views across the harbour it is worth it. We will definitely stay again
Read More
Penelope
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Everything was fabulous, we will hopefully be returning again in August.
Claire
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

We stayed here for a wedding and were incredibly impressed with the location, rooms, facilities and especially the excellent staff. The hotel provided five star customer service with a fantastic friendly and efficient check in on the 20th, not sure of her name (possibly Magda?). Every other member of staff we encountered, also provided exceptional service, from the breakfast concierge to the cleaning team The room was enormous with an excellent bathroom, sliding doors and balcony table, and a wonderful fan which was perfect for a super hot day. If staying in the vicinity of Llandudno or Conwy I would 100% pay the extra and stay here again. The location is amazing and although we did not use the spa, it is amazing that this is free at certain times to hotel guests. I simply could not find even the tiniest negative thing to say so would give this hotel 100/100.
Read More
Brian
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Always a top hotel in a great location.
Paula
icon-with Friends
with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.
Carol
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Our room was cleaned every day . Bottled water replenished every day. Staff serving meals were all very helpful. I think the evening menu could have been a bit more varied. The breakfast was excellent .
David
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great hotel, very helpful staff, great locations. Will return.
rachael
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Staff were all very welcoming, our rooms were spotless. Beds were very comfortable. Spa pool, steam rooms and saunas were relaxing, well maintained and clean. We ate dinner in the bar, great service and food and cocktails were very good. We celebrated a family members birthday in style, watching the sun set over the estuary and looking at Conwy Castle. Breakfast was very good too, with lots of choice and cooked breakfasts with local products aswell as pastries, cereals, fruit etc. The shampoo, conditioner and body wash products were high quality too which is rare these days. The hotels customer service was excellent overall. Have stayed here twice now and will definitely be back.
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David
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Large room.Spacious bathroom.Large TV.Breakfast good.Large free car park.Great view across the estuary including Conway castle.Ideally situated to explore North Wales.What more could you ask for!
Isobel
icon-with Friends
with Friends
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not very much space in the bar area.
Sharon
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Overall experience was just excellent - staff, facilities, food could not fault our entire weekend.
James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Nice hotel. Expensive restaurant and not a lot in the area. But has lovely clean rooms, a great spa and pool, and pleasant helpful staff 4.5/5
Allison
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This is such a wonderful hotel, in a picturesque location, from the warm welcome by staff to the spotless, modern room, to the luxury spa amenities and the fabulous breakfast. This is my third time here and there will certainly be a 4th, 5th and 6th etc!
Nathan
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Wonderful team. Only food menu could have more options
Roger
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Although nearly 20 years old this hotel is still excellent and the staff couldn't be more helpful. Our room was excellent with only a couple of issues-toilet paper needs to be better, toilet seat needs to be self closing but overall very good. Bottom of interior door very scruffy. Breakfast was good but no fresh fruit available, I need a banana and an apple every day. The reception and public areas are very tasteful and of course the patio and views were magnificent! I would definitely visit again.
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Vanessa
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

All amazing!
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The team were lovely and the food was excellent.
Barnali
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I can’t fault it really! It was all great, the only slight thing was my mattress was a little sunken in but this automatically got flipped without me mentioning it and then all was good again. I would appreciate a fan in the rooms if air con is not installed this could be an issue in the summer at the hottest days. Luckily we took a small pocket sized fan with us. Everything else was great, room and shower great, food great, staff friendly.
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Number of reviews per page
20
40

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