Quay Hotel and Spa

It is a surprise to see the hotel because it is hidden in the estate from the road. It is beautifully situated overlooking the straits with the Castle lit up at night. Inside the hotel is tastefully decorated and everywhere is well maintained An excellent place to discover North Wales from.

Cons-I called this hotel in advance to request linens and towels to be washed in unscented detergent and no scented cleaning products used in the room- they said they could honor this request, upon arriving at the hotel in the lobby, we smelled a strong floral scent that continued through the hallway to our room. Our bathroom reeked of the strongest floral scent-worse than the hallways and lobby-we informed a man who brought us extra towels of the smell and my allergies-his response was Oh. He said they spray a linen and lavender spray in the bathrooms of every room. He offered no solutions to the problem and he left. I had a full blown allergic reaction. My face swelled up. I coughed and sneezed and got very little sleep here. Con-you have to book your breakfast time in advance. Our time was for 7:30am. This was hard to do since I got very little sleep. We called to push it back, but they couldn’t change it. They said we could not be more than 10 minutes late. Con-refused to give a late checkout for 1 hour later Con-They don’t care about the health of their guests because they spray toxic scents in the public restrooms, lobby, hallways and rooms. Pros-breakfast was good-was made to order-we ordered fried eggs, bacon, hash browns and pancakes, also-self service buffet of cereal, breads, fruit, yogurt, etc. We were seated by male worker to a table near a window. Pro-located by the water with a nice view, however, extremely cold when we stayed Pro-large bathroom

We enjoyed our recent stay. Large room good view of the bay, walkable to Conwy and Llandudno along the coast. Staff very friendly, good breakfast. Only downside is limited access to the spa which then makes it busy out of hours and not enough room to sit down and relax but overall would recommend

Great stay during our travels, food was good and breakfast Comfortable and clean. Nice spa

Accomodation, food and staff all excellent. only moan is only 2 disabled parking bays but we managed.

Staff were really friendly. Enjoyed the spa. Room was large clean and comfortable. Food in the bar was okay as was breakfast.

Relaxing stay

There was a supermarket near by, buses to travel or just a short car ride to great Orm and town centre We used the excellent facilities at the hotel, the stay was tremendous, delightful and invigorating! Staff were all very cheerful and helpful, especially Maria on reception, who attended to our requirements in the most utmost professionalism and lovely sunny disposition, we will be returning. Thank you!

Ordered take out breakfast after it was offered reception knew when I booked in reminded waiting on staff when I had my meal however checking out nobody knew about it 😥

We loved the gym and spa

Very good

Lovely room overlooking the inner courtyard, clean and very comfortable. Unfortunately we didn't have enough time to use the spa facilities on this trip but we will be back.

Just Perfect.

All the staff were very friendly and helpful.

We really enjoyed the spa and the pool its as everything you would enjoy the pool too ,so very clean too .thoroughly enjoyed it .

All good

This is our go to place rooms always clean and always well maintained. The spa is a nice relaxing spot. The Eb and flow restaurant is fabulous with an à la cart menu and also a fantastic bar food menu . The staff are exceptional in my opinion.

The room was very clean and spacious with a lovely view. The staff were very courteous with excellent customer service, nothing was too much trouble. The food was of excellent standard, overall a fabulous hotel to stay in. Will definitely return.

Staff were amazing Clean beautiful place and the spa is top class

The Quay Hotel & Spa was a perfect stay, the decor and landscaping within and amongst the grounds is beautiful. The staff were so kind, attentive & professional. The Spa was very good as well, it seemed expertly constructed & amenities were fabulous. We enjoyed our room which had stunning view of the courtyard. I will be booking this hotel again for all of our North Wales stays! Thank you for a wonderful stay.