Quay Hotel and Spa

Hotels
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9.2
/10
Exceptional
1,000 reviews

What Guests Say About Their Stay

Paula

10.0
/ 10
Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.

Carol

10.0
/ 10
Our room was cleaned every day . Bottled water replenished every day. Staff serving meals were all very helpful. I think the evening menu could have been a bit more varied. The breakfast was excellent .

rachael

10.0
/ 10
Staff were all very welcoming, our rooms were spotless. Beds were very comfortable. Spa pool, steam rooms and saunas were relaxing, well maintained and clean. We ate dinner in the bar, great service and food and cocktails were very good. We celebrated a family members birthday in style, watching the sun set over the estuary and looking at Conwy Castle. Breakfast was very good too, with lots of choice and cooked breakfasts with local products aswell as pastries, cereals, fruit etc. The shampoo, conditioner and body wash products were high quality too which is rare these days. The hotels customer service was excellent overall. Have stayed here twice now and will definitely be back.
In the Area
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Deganwy Quay, Conwy, Wales, LL31 9DJ

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Staying at Quay Hotel and Spa is a good choice when you are visiting Conwy. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Quay Hotel and Spa

Deganwy Quay, Conwy, Wales, LL31 9DJ
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Lobby Quay Hotel and Spa
Lobby 2 Quay Hotel and Spa

Discover More About Quay Hotel and Spa

General
Near Conwy Castle

Location
When you stay at Quay Hotel and Spa in Conwy, you'll be on the riverwalk, within a 5-minute drive of Llandudno West Shore Beach and Conwy Castle. This spa hotel is 3.5 mi (5.6 km) from Eryri National Park and 3.2 mi (5.1 km) from Llandudno North Shore Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Llandudno West Shore Beach - 1.5 km / 0.9 mi
Llandudno Junction Leisure Centre - 2.4 km / 1.5 mi
Conwy Quay - 2.4 km / 1.5 mi
Lower Gate - 2.6 km / 1.6 mi
Conwy Visitor Centre - 2.6 km / 1.6 mi
Conwy Tourist Information Centre - 2.6 km / 1.6 mi
Aberconwy House - 2.6 km / 1.6 mi
Mill Gate - 2.6 km / 1.6 mi
Smallest House in Great Britain - 2.6 km / 1.6 mi
Bodysgallen Hall - 2.7 km / 1.7 mi
Plas Mawr - 2.7 km / 1.7 mi
Royal Cambrian Academy - 2.8 km / 1.7 mi
Conwy Castle - 2.8 km / 1.7 mi
Conwy Town Walls - 2.8 km / 1.7 mi
Capel Carmel - 2.8 km / 1.8 mi

The nearest major airport is John Lennon Airport (LPL) - 105.7 km / 65.7 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. This Art Deco hotel also features complimentary wireless internet access, wedding services, and a banquet hall.

Business Facilities
Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Dining
Enjoy local cuisine at Marina Restaurant, a restaurant where you can enjoy drinks at the bar/lounge, take in the ocean view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. A complimentary full breakfast is served on weekdays from 7 AM to 10 AM.

Rooms
Stay in one of 77 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.

All facilities in Quay Hotel and Spa

Bar, Cafe and Lounge Quay Hotel and Spa
Bar, Cafe and Lounge
Swimming Pool Quay Hotel and Spa
Swimming Pool
Entertainment Facility Quay Hotel and Spa
Entertainment Facility
Fitness Center Quay Hotel and Spa
Fitness Center
Functional Hall Quay Hotel and Spa
Functional Hall

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist

Things to Do

  • Spa
  • Marina
  • Indoor pool
  • Garden
  • Sauna
  • Steam room

General

  • Banquet
  • Smoking area
  • Parking
  • Terrace

Business Facilities

  • Meeting rooms
  • Computer station

Transportation

  • Limited parking

Food and Drinks

  • Breakfast

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Public Facilities

  • Safety deposit box

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Quay Hotel and Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 11:00

  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Professional property host/manager, Contactless check-out is available, Beach nearby, Cashless transactions are available, Contactless check-in is available, No elevators

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 00:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Quay Hotel and Spa
77
Number of floors in Quay Hotel and Spa
2
Another facilities in Quay Hotel and Spa
Laundry service, Newspaper in lobby, Wedding service, Luggage storage, Porter

Frequently asked question in Quay Hotel and Spa

What are available facilities at Quay Hotel and Spa?
There are top facilites at Quay Hotel and Spa such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Quay Hotel and Spa?
The standard check-in time at Quay Hotel and Spa is starting from 15:00 - 00:00 while the latest check-out time is at Before 11:00
Does Quay Hotel and Spa provide breakfast?
Yes, Quay Hotel and Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Quay Hotel and Spa?
Quay Hotel and Spa is a 4.0-star hotel.
How many floors does Quay Hotel and Spa have?
Quay Hotel and Spa has 2 floors.
See All

More Reviews from Other Guests in Quay Hotel and Spa

9.2
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Quay Hotel and Spa

Number of reviews per page
20
40
Top reviews
Paula
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.
Carol
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our room was cleaned every day . Bottled water replenished every day. Staff serving meals were all very helpful. I think the evening menu could have been a bit more varied. The breakfast was excellent .
David
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel, very helpful staff, great locations. Will return.
rachael
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff were all very welcoming, our rooms were spotless. Beds were very comfortable. Spa pool, steam rooms and saunas were relaxing, well maintained and clean. We ate dinner in the bar, great service and food and cocktails were very good. We celebrated a family members birthday in style, watching the sun set over the estuary and looking at Conwy Castle. Breakfast was very good too, with lots of choice and cooked breakfasts with local products aswell as pastries, cereals, fruit etc. The shampoo, conditioner and body wash products were high quality too which is rare these days. The hotels customer service was excellent overall. Have stayed here twice now and will definitely be back.
Read More
David
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Large room.Spacious bathroom.Large TV.Breakfast good.Large free car park.Great view across the estuary including Conway castle.Ideally situated to explore North Wales.What more could you ask for!
Isobel
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not very much space in the bar area.
Sharon
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall experience was just excellent - staff, facilities, food could not fault our entire weekend.
James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice hotel. Expensive restaurant and not a lot in the area. But has lovely clean rooms, a great spa and pool, and pleasant helpful staff 4.5/5
Allison
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is such a wonderful hotel, in a picturesque location, from the warm welcome by staff to the spotless, modern room, to the luxury spa amenities and the fabulous breakfast. This is my third time here and there will certainly be a 4th, 5th and 6th etc!
Nathan
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Wonderful team. Only food menu could have more options
Roger
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Although nearly 20 years old this hotel is still excellent and the staff couldn't be more helpful. Our room was excellent with only a couple of issues-toilet paper needs to be better, toilet seat needs to be self closing but overall very good. Bottom of interior door very scruffy. Breakfast was good but no fresh fruit available, I need a banana and an apple every day. The reception and public areas are very tasteful and of course the patio and views were magnificent! I would definitely visit again.
Read More
Vanessa
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

All amazing!
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The team were lovely and the food was excellent.
Barnali
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I can’t fault it really! It was all great, the only slight thing was my mattress was a little sunken in but this automatically got flipped without me mentioning it and then all was good again. I would appreciate a fan in the rooms if air con is not installed this could be an issue in the summer at the hottest days. Luckily we took a small pocket sized fan with us. Everything else was great, room and shower great, food great, staff friendly.
Read More
Linda
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Amazing stay! Staff were fabulous all round. Nothing was to much trouble. Loved the facilities and great restaurant and bar. Excellent people in the restaurant with a shoutout to Chris and Antonio. Lovely people that went the extra mile.
Catherine
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Stunning hotel, with friendly helpful staff and a superb tasty breakfast. Can not fault it.
Angelo
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely 2 day break
Deepti
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great hotel, huge bedrooms, lots of social space. Plenty of areas in spa so never felt crowded, breakfast small in comparison to others i’ve had but it was fine.
Eileen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Lovely room (206) on the ground floor with sliding patio door to access the peaceful courtyard (water, fountains, small trees) and chairs to sit on your own small ‘patio’. Spacious room, great en suite. Food excellent (Catch of the Day fish and chips - hake in our case - better than Rick Stein’s Takeaway version in Padstow) Hotel in a lovely setting. Great sunsets. Spa, pool and changing room (Ladies’ - didn’t see Men’s side) spotlessly clean. Friendly, cheerful staff happy to help and can’t do enough for you.
Read More
Keith
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Our room was kept clean and tidy, particularly the bathroom. The staff throughout the hotel were polite and friendly. They were extremely helpful in a number of ways.
Number of reviews per page
20
40

Ready to make up your mind?

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Lobby 4 Quay Hotel and Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 1,000 reviews
Cleanliness

9.6

Room Comfort

9.6

Service and Facilites

9.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Quay Hotel and Spa

Number of reviews per page
20
40
Top reviews
Paula
icon-with Friends
with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Fantastic hotel. Great location and everything was great from us arriving to leaving. The staff were amazing and nothing was a problem whatever we asked for. We had dinner in the restaurant the food was exceptional. Everything including the spa was great. Would definitely return.
Carol
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Our room was cleaned every day . Bottled water replenished every day. Staff serving meals were all very helpful. I think the evening menu could have been a bit more varied. The breakfast was excellent .
David
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Great hotel, very helpful staff, great locations. Will return.
rachael
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Staff were all very welcoming, our rooms were spotless. Beds were very comfortable. Spa pool, steam rooms and saunas were relaxing, well maintained and clean. We ate dinner in the bar, great service and food and cocktails were very good. We celebrated a family members birthday in style, watching the sun set over the estuary and looking at Conwy Castle. Breakfast was very good too, with lots of choice and cooked breakfasts with local products aswell as pastries, cereals, fruit etc. The shampoo, conditioner and body wash products were high quality too which is rare these days. The hotels customer service was excellent overall. Have stayed here twice now and will definitely be back.
Read More
David
icon-with Partner
with Partner
10.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Large room.Spacious bathroom.Large TV.Breakfast good.Large free car park.Great view across the estuary including Conway castle.Ideally situated to explore North Wales.What more could you ask for!
Isobel
icon-with Friends
with Friends
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not very much space in the bar area.
Sharon
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Overall experience was just excellent - staff, facilities, food could not fault our entire weekend.
James
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Nice hotel. Expensive restaurant and not a lot in the area. But has lovely clean rooms, a great spa and pool, and pleasant helpful staff 4.5/5
Allison
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This is such a wonderful hotel, in a picturesque location, from the warm welcome by staff to the spotless, modern room, to the luxury spa amenities and the fabulous breakfast. This is my third time here and there will certainly be a 4th, 5th and 6th etc!
Nathan
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Wonderful team. Only food menu could have more options
Roger
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Although nearly 20 years old this hotel is still excellent and the staff couldn't be more helpful. Our room was excellent with only a couple of issues-toilet paper needs to be better, toilet seat needs to be self closing but overall very good. Bottom of interior door very scruffy. Breakfast was good but no fresh fruit available, I need a banana and an apple every day. The reception and public areas are very tasteful and of course the patio and views were magnificent! I would definitely visit again.
Read More
Vanessa
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

All amazing!
Peter
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The team were lovely and the food was excellent.
Barnali
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

I can’t fault it really! It was all great, the only slight thing was my mattress was a little sunken in but this automatically got flipped without me mentioning it and then all was good again. I would appreciate a fan in the rooms if air con is not installed this could be an issue in the summer at the hottest days. Luckily we took a small pocket sized fan with us. Everything else was great, room and shower great, food great, staff friendly.
Read More
Linda
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Amazing stay! Staff were fabulous all round. Nothing was to much trouble. Loved the facilities and great restaurant and bar. Excellent people in the restaurant with a shoutout to Chris and Antonio. Lovely people that went the extra mile.
Catherine
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Stunning hotel, with friendly helpful staff and a superb tasty breakfast. Can not fault it.
Angelo
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Lovely 2 day break
Deepti
icon-Family
Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Great hotel, huge bedrooms, lots of social space. Plenty of areas in spa so never felt crowded, breakfast small in comparison to others i’ve had but it was fine.
Eileen
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Lovely room (206) on the ground floor with sliding patio door to access the peaceful courtyard (water, fountains, small trees) and chairs to sit on your own small ‘patio’. Spacious room, great en suite. Food excellent (Catch of the Day fish and chips - hake in our case - better than Rick Stein’s Takeaway version in Padstow) Hotel in a lovely setting. Great sunsets. Spa, pool and changing room (Ladies’ - didn’t see Men’s side) spotlessly clean. Friendly, cheerful staff happy to help and can’t do enough for you.
Read More
Keith
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Our room was kept clean and tidy, particularly the bathroom. The staff throughout the hotel were polite and friendly. They were extremely helpful in a number of ways.
Number of reviews per page
20
40