Bel Air on Broadbeach

Staff were great room needs to up grade furniture and cloths dryer in poor condition have stayed there before and had a nice apartment but talked to other guests they sad the same needs upgrade to many otherplacestppick from so not sure if would stay again

Maintains in rooms need to be upheld. I had a consistent running toilet an cannot understand why cleaners did not reported before hand. This is disappointing.

Fabulous apartment ( especially as we ended up in the Penthouse 👌. Beside that the staff were friendly and welcoming. A beautiful place to stay and would highly recommend. Close to all amenities and beaches ❤️

the room was clean, quiet and comfortable, in fact so good i would like to live there,

The room was clean ( some dry rubbish missed behind the bedside table. ) Ageing rooms that could do with a refresh. Patched dents in wall in Bedroom needs to be sanded & painted. Vent in ceiling of bathroom was extremely dusty/dirty. Reception staff friendly & courteous. Our room overlloked the road & flats next door. Very limited visitor parking available & underground carpark a bit challenging to navigate.

Great location

The apartment was very nice and situated in a prime spot. The metro and bus s were just across the road so everywhere was so accessible.

Checked in 22 December - kitchen floor wet, which thought it had just been mopped. Air conditioning went off after five minutes. Went out for 5 hours, returned and floor still wet. Husband fell over - aircon not working. Called after hours maintenance at 8:30pm - turned up at 9pm and said wet floor was due to humidity. Said aircon guys will be here at at 7am to fix aircon. Called Reception at 8:15am and they knew nothing about it. Found our own maintenance guy at 8:30am who said there is a leak in kitchen and aircon not working. Finally got room transfer at 1pm on 23.12.25 and both TVs not working in that room - maintenance tried to fix for 3 hrs. PowerPoint in bathroom broken. Terribly rundown and staff don't care.

The staff are super helpful , our appartment was clean , large with a great view

Love it

Perfect location, super spacious and had everything we needed in the room for a big family! Pool area was always immaculate and great little cafe downstairs

Best kids pool and bbq area! I absolutely love staying at Bel Air. 5 min walk to a terrific playground and the beach.

The Bel Air are going through a change of management. There wasn't always someone to sort issues out. The reception staff were friendly, but they could not sort issues. Our issues were Ants in our cupboard. Our room had cracked and broken tiles and not enough glasses. The heated Spa was broken for 6 of the days we stayed. Many of our friends also staying during the time we were there, had worse issues. The amount of money we paid for this hotel, we regret it and wish we went to the Sofitel or something nicer. The rooms are all in various stages of either already renovated, or still original.

We would not stay here again. The spa was broken the entire week we were there. The staff told us it was fixed and it wasn’t. Our room was dusty and dirty in the bathrooms and on counter tops. We told them about the cleanliness and they didn’t come until day 6 to clean and it was just a surface clean and change of bath towels. Not good enough. The carpet was old and ripped up. Our room did not look like the photos online, nothing had been updated. The shower was over a bath, not what we were expecting. We asked to move rooms and we could not be accommodated. The staff were not helpful an other families were able to move rooms. It was expensive and we had to pay for pool towels and we were there for 11 nights. I recommend going elsewhere.

The room was good after the initial change because I did book for a superior ocean view. The staff quickly changed our room upon arrival. We have stayed here many times and enjoy the facilities and friendly staff. However, the spa was not working for the last week of our stay. You have poolside rules that weren't enforced once. Other guests as well as live in tenants complained that there were too many children yelling, playing ball games (which parents played too from one end to the other end), jumping off the small pool edge into the big pool and running everywhere! The parents were drinking alcohol poolside too. When the spa was working during our first week, I had to wait to use it due to unsupervised kids in the spa. It was ridiculous that this was allowed to happen daily. You have both pool and spa rules which parents ignore with no consideration for other guests. So, please have your staff enforce the rules for the comfort of everyone else. The other issue was the many false fire alarms. After the call to evacuate twice, we did so but there was no announcement after that to say it was a false alarm again. We would like to return next year but the poolside issues will be part of our consideration. Thank you.

We booked this property around six months in advance. Upon arrival, we found the apartment to be quite dated, with old furnishings that did not match the photos advertised online. There were also overnight roadworks directly outside the property, which had not been disclosed prior to our stay. That said, the staff were very responsive and professional. As they were fully booked and unable to relocate us, they quickly offered a refund, which we appreciated. While the accommodation itself wasn’t suitable for us, the customer service was excellent and we were able to find alternative accommodation that better met our needs.

The Staff was very nice and helpful. Thank you

Staff were friendly and helpful and we had a great stay. Great location with everything in walking distance.

Staff were friendly and provided a smooth check in and check out process. Great location with light rail station across the road. Easy location to walk everywhere. Room was a little dated but comfortable. Air con in the bedroom would be amazing but ceiling fan and pedestal fan worked well. Air con in living room but due to design of 1bedroom apartment didn’t reach the bedroom well. Exterior grounds and pool well looked after.

Clean and tidy room with clear views of the ocean. Really enjoyed our stay