Mercure Welcome Melbourne

Old and tired looking but great location and service was great. Only feedback was a server was always sour looking and not very friendly - surname was joy!

We have stayed at the Mercure Welcome many time but this time it was so noisy . The street noise was constant, people in the hallways and adjoining rooms.

I have parked my car as suggested by hotel staff and followed all instructions but hotel deducted parking charges from my account and even after several requests calls & emails, they are not responding

The room was clean, spacious enough, and the bed was comfy for what I needed, so I was very happy with that. The staff were attentive, and the check-in and check-out process was very smooth and easy. My only gripe was how thin the walls were. You can hear nearly everything from the hallway and the rooms next door—conversations, TVs, doors opening and closing, and even intimate activities late at night—which made it hard to get uninterrupted sleep. So just be aware of that if you’re a light sleeper or sensitive to noise. Overall, a good stay with one notable downside.

This is possibly the worst hotel stay I have ever had. Firstly checked in, no wifi password on check in and not in the room. Attempted to call reception - phone disconnected, called off my phone took me being passed around 3 times and hung up on before I finally got it. Ended up having to change rooms due to being surrounded by rooms of screaming children. 1 lift broken meaning a long wait for the lift. Mattress old and plasticky. Could hear everyone's toilet flush and the plumbing screams all night. Shower is either freezing or boiling and will randomly cycle between the two to keep you guessing. And to top it up I woke up and the carpet along my bed was wet where it meets the bathroom and stank of urine! Not to mention the fridge pooled water unexpectedly and ruined my food. I cannot find a good thing to say! Complained at check out and nothing was offered. I wish I had just left and found another hotel. Do not stay here.

Excellent location, very close to all public transport, lots of dining options within an easy walk. Buffet Breakfasts were great value at $18 each, eveything you could ask for and more. Staff were very helpful and easy to communicate with. We walked straight past when looking for it, as the entrance is not big & doesn't stand out, but the location is very convenient.

Good location, very convenient to transport via tram, train station and bus. Right there in downtown for grabbing foods and shopping.

Rooms clean, minimal housekeeping though with only pillowcases and towels changed during our stay . Rooms also dark , lighting could be brighter . Well situated for trams, shopping and food .

Nice breakfast

With no housekeeping for 72hrs due to so called sustainability (or more like short staffed) meant the bins weren’t emptied and bathroom maintained. Surely as a 4star property this needs to be reviewed as is a big let down for an international hotel chain in the middle of Melbourne. Not only was there no housekeeping, the bathroom was extremely small and extensive exiting the shower means you’re on top of the loo. We go was non existent despite raising multiple complaints with the excuse being it’s Easter so no staff to fix the issue, now surely being a busy holiday season you would at least have staff on call to help fix this issue. Having stayed here multiple times offer the years, sadly the hotel has been neglected therefore will be looking for a new place to stay.

Na

Great hotel for wanting to be right in the centre. Good and Plentiful breakfast. Could order poached eggs and a good selection of breads. Room a little worn but comfortable bed and everything needed for a few nights stay. Got this at a Great price with breakfast included.

Room good for purpose

Friendly staff. However the room is extremely outdated and requires an upgrade. Location is great but if you want comfort and a nice place to stay I would go somewhere else.

Very convenient room that does the job. Easy access to everything. Breakfast was basic but convenient

Very convenient, clean, close to restaurants

The location of the hotel is excellent. Everything is within walking distance. The room was spacious, with basic amenities. I loved the soap, shampoo and conditioner in the bathroom. The breakfast was great, with a variety of foods. All the staff were very friendly. I will definitely be staying there when I’m visiting Melbourne again.

All very good. Great location.

Close to everything. Quiet comfortable room.

Very friendly and helpful staff. Great location to get around the CBD.